Public Relation Training

Questão 1 de 10

1

Which of the following is true?

Selecione uma das seguintes:

Facebook is for major updates.
Facebook is for quick and major updates.
Facebook will not be used by Public Relation Agents.
Facebook is for emergency use only by Public Relation Agents.

Explicação

Questão 2 de 10

1

Which of the following would be an appropriate way of posting the following update on Facebook?

Selecione uma das seguintes:

The Palm Beach Games website will be down for scheduled maintenance on Friday from 8:00am-10:00am CT. We apologize for any inconvenience this may cause!
The PBG website will be down for seduled maintenance on Friday from 8-10 CT. sorry for this!
The PBG website will be down for #maintenance from 8-10am CT Friday.
The palm beach games website will be down for scheduled maintenance on friday from 8:00am-10:00am ct. we apologize for any inconvenience this may cause!

Explicação

Questão 3 de 10

1

Which is the appropriate response for responding to the following comment on a social media account?

"The use of that model in Modern Law violates section 13.2.d of US copyright laws. If you do not stop selling Modern Law, you will be hearing from our legal team."

Selecione uma das seguintes:

I apologize for the inconvenience we may have caused to you. Unfortunately, I am not authorized to speak further on this matter due to contract terms and legality reasons. Please contact our legal department at legal@palmbeachgames.com to further discuss this matter. We value all of our clients equally, and wish to resolve any concerns in an efficient manner.
We apologize that Modern law may have mistakenly used or appear to have used a model that would violate your copyright. Please email us, and we will be happy to work with you!
I have temporarily stopped sales of Modern Law and have contacted my supervisor. Sorry that we may have done this!
Palm Beach Games has not used any copyrighted materials, you are mistaken, but that's not a problem! Happy playing!
*Ignore the comment, they will email if it is serious.

Explicação

Questão 4 de 10

1

Which email address do you always direct customers to who are upset with service?

Selecione uma das seguintes:

social@palmbeachgames.com
pr@palmbeachgames.com
help@palmbeachgames.com
legal@palmbeachgames.com

Explicação

Questão 5 de 10

1

Which of the following is a good Tweet to send out?

Selecione uma das seguintes:

No one should have to be attacked as you have been #paris. Palm Beach Games stands united with you during this difficult time.
Ha, check this Modern Law video out by the user MacTown1, It's awesome! youtube.com/videourl
did you see the news today? we made the #IGN website. ign.com/articleurl
On the evening of 13 November 2015, a series of coordinated terrorist attacks—consisting of mass shootings, suicide bombings and hostage-taking—occurred in Paris, France. This was a terrible tragedy. Palm Beach Games supports France during this difficult time. We encourage all our followers to take a moment of silence today.

Explicação

Questão 6 de 10

1

Public Relation Agents are directly supervised by Human Resource officials.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 7 de 10

1

Public Relation Agents work primarily on:

Selecione uma das seguintes:

Facebook and Twitter
Facebook
Facebook, Twitter, YouTube, Google+
Facebook, Twitter, YouTube

Explicação

Questão 8 de 10

1

Public Relation Agents must be ___ in their publications:
[Check all that apply:]

Selecione uma ou mais das seguintes:

Be proffesional
Be clean
Be appealing
Be emotional

Explicação

Questão 9 de 10

1

Public Relation Agents will not respond to the media and the public.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 10 de 10

1

Public Relation Agents are officially authorized to represent Palm Beach Games on external sources.

Selecione uma das opções:

VERDADEIRO
FALSO

	Criado por Jake Johnson mais de 8 anos atrás

This quiz must be passed with a score of 80% in order to complete the required Customer Service Agent training. Read every question carefully, and read all the answers before responding. Always pick the best answer(s) when promoted. This is an open-note quiz, but is timed!

Public Relation Training

Questão 1 de 10

Which of the following is true?

Selecione uma das seguintes:

Explicação

Questão 2 de 10

Which of the following would be an appropriate way of posting the following update on Facebook?

Selecione uma das seguintes:

Explicação

Questão 3 de 10

Which is the appropriate response for responding to the following comment on a social media account? "The use of that model in Modern Law violates section 13.2.d of US copyright laws. If you do not stop selling Modern Law, you will be hearing from our legal team."

Selecione uma das seguintes:

Explicação

Questão 4 de 10

Which email address do you always direct customers to who are upset with service?

Selecione uma das seguintes:

Explicação

Questão 5 de 10

Which of the following is a good Tweet to send out?

Selecione uma das seguintes:

Explicação

Questão 6 de 10

Public Relation Agents are directly supervised by Human Resource officials.

Selecione uma das opções:

Explicação

Questão 7 de 10

Public Relation Agents work primarily on:

Selecione uma das seguintes:

Explicação

Questão 8 de 10

Public Relation Agents must be ___ in their publications: [Check all that apply:]

Selecione uma ou mais das seguintes:

Explicação

Questão 9 de 10

Public Relation Agents will not respond to the media and the public.

Selecione uma das opções:

Explicação

Questão 10 de 10

Public Relation Agents are officially authorized to represent Palm Beach Games on external sources.

Selecione uma das opções:

Explicação

Which is the appropriate response for responding to the following comment on a social media account?

"The use of that model in Modern Law violates section 13.2.d of US copyright laws. If you do not stop selling Modern Law, you will be hearing from our legal team."

Public Relation Agents must be ___ in their publications:
[Check all that apply:]