Public Relation Training

Quiz por Jake Johnson, criado more than 1 year ago

This quiz must be passed with a score of 80% in order to complete the required Customer Service Agent training. Read every question carefully, and read all the answers before responding. Always pick the best answer(s) when promoted. This is an open-note quiz, but is timed!

	Criado por Jake Johnson aproximadamente 9 anos atrás

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This quiz must be passed with a score of 80% in order to complete the required Customer Service Agent training. Read every question carefully, and read all the answers before responding. Always pick the best answer(s) when promoted. This is an open-note quiz, but is timed!

Public Relation Training

Public Relation Training

Questão 1 de 10

Which of the following is true?

Selecione uma das seguintes:

Explicação

Questão 2 de 10

Which of the following would be an appropriate way of posting the following update on Facebook?

Selecione uma das seguintes:

Explicação

Questão 3 de 10

Which is the appropriate response for responding to the following comment on a social media account? "The use of that model in Modern Law violates section 13.2.d of US copyright laws. If you do not stop selling Modern Law, you will be hearing from our legal team."

Selecione uma das seguintes:

Explicação

Questão 4 de 10

Which email address do you always direct customers to who are upset with service?

Selecione uma das seguintes:

Explicação

Questão 5 de 10

Which of the following is a good Tweet to send out?

Selecione uma das seguintes:

Explicação

Questão 6 de 10

Public Relation Agents are directly supervised by Human Resource officials.

Selecione uma das opções:

Explicação

Questão 7 de 10

Public Relation Agents work primarily on:

Selecione uma das seguintes:

Explicação

Questão 8 de 10

Public Relation Agents must be ___ in their publications: [Check all that apply:]

Selecione uma ou mais das seguintes:

Explicação

Questão 9 de 10

Public Relation Agents will not respond to the media and the public.

Selecione uma das opções:

Explicação

Questão 10 de 10

Public Relation Agents are officially authorized to represent Palm Beach Games on external sources.

Selecione uma das opções:

Explicação

Which is the appropriate response for responding to the following comment on a social media account?

"The use of that model in Modern Law violates section 13.2.d of US copyright laws. If you do not stop selling Modern Law, you will be hearing from our legal team."

Public Relation Agents must be ___ in their publications:
[Check all that apply:]