You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 pm. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
Contact a friend who knows your neighbor and see if your friend can take your neighbor to the appointment, and stay to finish the project deadline.
Agree to stay and finish your project without question because work is more important.
Since you first committed to help your neighbor, tell your co-worker you cannot stay and why.
Reach a compromise and work until 6 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment
Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
honesty
problem-solving
reliability
resourcefulness
Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?
Help your peer carry the long section of pipe.
Stay on your job assignment all day.
Stop cutting long sections of pipe.
Tell someone else to go help this employee who is having trouble.
You have been working on a game design project with your manager who has been repeatedly using inappropriate language that makes you uncomfortable. What should you do?
Ask the manager to stop speaking in such an inappropriate way.
Directly confront the manager about the situation.
Join in with the use of the inappropriate language to fit in.
Remain calm and report the problem to the manager's boss.
Why is having diversity in the staff of an organization a good idea?
There is a broader range of talents, skills, and creativity.
It creates a homogenous work ethic.
The work environment will be more ethical.
It meets the quota for minority cultures.
Shauna works at an advertising agency and recently had a verbal argument with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What the BEST way for Shauna to resolve this conflict?
Ignore Ashley but make sure her peers know.
Let these inappropriate actions go because it will get better with time.
Report Ashley to the human resources manager.
Write an email to her parents explaining the situation and asking for help.
You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrée, and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to handle the situation?
After talking with another server, ask the head chef to come out and apologize to the customer.
After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology.
Have the restaurant manager offer a substitute and a significant discount on the overall meal.
Make sure the customer knows this will never happen again and later report it to the restaurant manager.
Which of the following phrases is appropriate for a formal greeting for a presentation?
Be seated.
Let's get started.
Listen up.
Welcome.
You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?
Hello, Sally Smith
Dear Madam or Sir
Dear Mrs. Smith
Dear Ms. Smith
Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
Ask a coworker to help make the decision and select the best contractor using this rationale.
Evaluate all factors needed and select the most suitable contractor based on the factors.
Select the contractor who is closest in distance to the job location.
Select the contractor who is the most affordable and explain why to your supervisor.
Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing approved safety glasses but the other employee is not. Why should the employee be wearing safety glasses?
All global companies suggest that employees wear safety glasses.
It is the ethical thing to do and is therefore morally correct.
Most employees wear safety glasses as a safety precaution.
Safety glasses should always be worn on the shop floor.
Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative Branch is to _____ laws.
assess
evaluate
implement
make
Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?
Attending conferences to acquire new industry related knowledge
Offering fellow employees assistance on the job
Researching how to do difficult tasks in her workplace
Spending time at work completing assignments for her college classes
When writing resumes, why do employers prefer professional references over personal ones?
It is illegal to provide personal references.
Personal references tend to be biased.
Professional references tend to be biased.
Professional references tend to be more intelligent.
Samuel works at a farm equipment company. Which of the following will help him decide what to do each day?
The customers complaint log
The daily work plan
The tasks most enjoyed
The work his peers do first
Maya worked 41 hours this week at a local hospital. She makes $12 per hour. Any hours over 40 hours are paid at time and a half, or 1.5. How much will Maya earn for her 41 hours of work this week?
$396
$412
$498
$508
Oki is a sales associate at a computer sales store. She notices an older man with tattered clothing enter the store. How should she first approach the customer?
Ask the customer to look at the posted dress code and leave.
Inform the customer of available lay-away plans.
Greet the customer and ask if he would like her assistance.
Wait until the customer approaches her and handle it then.
You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after only one day of using the new tablet. What is the first course of action?
Contact a friend who is an IT expert and seek assistance.
Inform the IT department about the computer problem.
Look for the operating manual to troubleshoot what is wrong.
Tell your coworker about the problem and ask for help.
Which of the following is NOT a type of web browser?
Google Chrome
Google Docs
Internet Explorer
Mozilla Firefox
What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?
to optimize browsing speed
to maintain privacy at all times
to minimize the chances of computer viruses
to tag important websites
Maxwell has been asked to send a final urgent housing inventory report to a branch manager in a local real estate company. Which of the following applications/formats is most appropriate to create the housing inventory?
Email
Excel
pdf
Word
