How can a travel agent make a positive impression on clients?
Ask very personal questions
Suggest several travel options
Focus on many tasks at one time
Maintain a professional appearance
What traits do effective hospitality and tourism employees exhibit when they communicate withtheir customers?
Patience and empathy
Initiative and indifference
Inflexibility and self-confidence
Enthusiasm and passive listening
What type of behavior involves establishing eye contact with hotel guests?
Vocal
Critical
Cultural
Nonverbal
What skill is important for successful professional in the hospitality and tourism industry to possess?
Creativity
Delegation
Communication
Mathematical
As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. What behavioris Ben exhibiting?
Interpersonal Skills
Favorable ethical traits
A positive sales aptitude
An appropriate use of humor
Jason provides tours to over 300 people a day at the historical govenor's mansion daily. Which benefit ofworking in the tourism industry is he experiencing?
Contacting buyers
Visiting attractions
Working with people
Planning conferences
Mary works in the lodging segment where she directs the employees who clean the property’ssleeping rooms and public areas, what is Mary's position?
Property supervisor
Maintenance manager
Front-desk supervisor
Housekeeping manager
Daniel is the executive chef for a resort that is located near Phoenix, Arizona. What professional association is Daniel most likely to join?
Wellness Council of America
Meeting Professionals International
The National Restaurant Association
Association for Convention Operations Management
