Chad Collins
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NC Hospitality & Tourism 1.03 Quiz

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Chad Collins
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1.03 H&T Quiz

Questão 1 de 14

1

Which division of a resort maintains the property’s pool, gym, and exterior grounds?

Selecione uma das seguintes:

  • Controller

  • Rooms

  • Engineering

  • Human Resources

Explicação

Questão 2 de 14

1

hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?

Selecione uma das seguintes:

  • The need for confidentially

  • The importance of planning

  • The need to stay organized

  • The importance of teamwork

Explicação

Questão 3 de 14

1

Why is it important for tour-company employees from different departments to work together to satisfy tourists’ needs?

Selecione uma das seguintes:

  • To achieve the company’s goals

  • To maximize negotiation leverage

  • To improve the company’s brand

  • To monitor trends in the tourism industry

Explicação

Questão 4 de 14

1

To which hotel division do the reservations, telecommunications, and guest registration departments typically report?

Selecione uma das seguintes:

  • Front Office

  • Engineering

  • Food and beverage

  • Sales and marketing

Explicação

Questão 5 de 14

1

What departments are part of a resort’s food and beverage division?

Selecione uma das seguintes:

  • Purchasing and catering

  • Banquets and restaurants

  • Room service and marketing

  • Sales and concierge services

Explicação

Questão 6 de 14

1

Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?

Selecione uma das seguintes:

  • Valet

  • Bell services

  • Concierge

  • Chauffeur

Explicação

Questão 7 de 14

1

What type of organization coordinates with a community’s hotels, restaurants, and entertainment venues to help their business clients plan large meetings and conferences?

Selecione uma das seguintes:

  • National tourism boards

  • Local retail travel agencies

  • State commerce associations

  • Local convention and visitors bureaus

Explicação

Questão 8 de 14

1

Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?

Selecione uma das seguintes:

  • To serve the hotel guests

  • To entertain banquet guests

  • To maintain an attractive facility

  • To provide a high-quality dining experience

Explicação

Questão 9 de 14

1

What type of chart would Jason, a hotel manager use to show the relationships among the divisions and departments?

Selecione uma das seguintes:

  • Scatter

  • Analytical

  • Composition

  • Organizational

Explicação

Questão 10 de 14

1

Barry wants all hotel employees from the different departments to work together. Which would be the primary reason for him to accomplish this goal?

Selecione uma das seguintes:

  • To obtain pay raises

  • To solve guests' problems

  • To eliminate workplace stress

  • To reduce the need for supervision

Explicação

Questão 11 de 14

1

Shane oversees a lodging facility’s accounting activities, which position does he have?

Selecione uma das seguintes:

  • Cashier

  • Controller

  • General manager

  • Human-resources director

Explicação

Questão 12 de 14

1

What type of tourism organization is funded by state- or local-level tax dollars?

Selecione uma das seguintes:

  • Professional development association

  • Sole proprietorship

  • Government agency

  • Chamber-of-commerce

Explicação

Questão 13 de 14

1

Dee, a hotel guest, needs additional towels and linen. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?

Selecione uma das seguintes:

  • Housekeeping

  • Room service

  • Maintenance

  • Purchsing

Explicação

Questão 14 de 14

1

How can all of the departments of a hospitality and tourism business provide its guests/clients with the best service possible?

Selecione uma das seguintes:

  • Focus on the bottom line

  • Develop strict sales policies

  • Communicate with one another

  • Embrace an indifferent attitude

Explicação