Chad Collins
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NC Hospitality & Tourism 5.02 Quiz

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Chad Collins
Criado por Chad Collins quase 9 anos atrás
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5.02 H&T Quiz

Questão 1 de 14

1

Premier Resort takes proper precautions to dispose of the toxic cleaning chemicals that it uses on the property so it does not contaminate the water or soil. How is the resort exhibiting social responsibility?

Selecione uma das seguintes:

  • It is following consumer-protection laws.

  • It is protecting the natural environment.

  • It is following travel security regulations.

  • It is honoring workers’ labor rights.

Explicação

Questão 2 de 14

1

Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair-bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?

Selecione uma das seguintes:

  • Individuals with emotional needs

  • Individuals with mental disabilities

  • Individuals with chronic fatigue issues

  • Individuals with physical impairments

Explicação

Questão 3 de 14

1

Landon, a concierge with the Grand Marque Hotel, makes sure that he arrives to work on time every day. How is Landon exhibiting ethical workplace behavior?

Selecione uma das seguintes:

  • He is independent.

  • He is empathetic.

  • He is reliable.

  • He is tactful.

Explicação

Questão 4 de 14

1

A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?

Selecione uma das seguintes:

  • Unethical business practices can damage a hospitality business’s image.

  • Although the restaurant lost some customers, the end justifies the means.

  • Hospitality businesses should find other ways to cut corners and earn profits.

  • Business owners must ensure that they have good excuses for offering bribes.

Explicação

Questão 5 de 14

1

A cruise line strives to conduct its business activities fairly and honestly. What type of behavior is the cruise line exhibiting?

Selecione uma das seguintes:

  • Accommodating

  • Resourceful

  • Enthusiastic

  • Ethical

Explicação

Questão 6 de 14

1

Several airlines meet and decide to increase their ticket prices. What illegal practice are the airlines engaging in?

Selecione uma das seguintes:

  • Price fixing

  • Bait and switch

  • Exclusive dealing

  • Price discrimination

Explicação

Questão 7 de 14

1

Farrington Golf Resort sponsors a large golf tournament each year to raise money for the local children’s hospital. How is the resort exhibiting social responsibility in this situation?

Selecione uma das seguintes:

  • By providing local residents with jobs

  • By encouraging guests to volunteer

  • By supporting political campaigns

  • By hosting a charitable event

Explicação

Questão 8 de 14

1

What type of discrimination involves paying higher wages to men than to women?

Selecione uma das seguintes:

  • Age

  • Race

  • Gender

  • Religion

Explicação

Questão 9 de 14

1

Which of the following is a subject that hospitality businesses are prohibited from discussing with job applicants during the interview process?

Selecione uma das seguintes:

  • Health issues

  • Job qualifications

  • Work experience

  • Education background

Explicação

Questão 10 de 14

1

Dana is a tour bus operator. What does Dana need to have to perform her job legally?

Selecione uma das seguintes:

  • Learning permit

  • Driver's license

  • Work application

  • Inspection manual

Explicação

Questão 11 de 14

1

A hotel chain wants to build a new facility in Tampa, Florida. What type of law will be a factor in determining where the hotel will be built in the Tampa area?

Selecione uma das seguintes:

  • Safety

  • Estate

  • Zoning

  • Contract

Explicação

Questão 12 de 14

1

What is a hotel restaurant doing when it makes sure that its employees wash their hands properly when preparing food orders?

Selecione uma das seguintes:

  • Sanitizing the facility

  • Monitoring safety hazards

  • Preventing routine accidents

  • Complying with health codes

Explicação

Questão 13 de 14

1

Marston Hotel encourages employees to value diversity in the workplace and strives to treat all of its employees fairly. How are these values most likely to affect the hotel’s work culture?

Selecione uma das seguintes:

  • The work culture is more likely to have stressed-out employees.

  • The work culture is more likely to be positive and collaborative.

  • The work culture is more likely to encourage stereotyping.

  • The work culture is more likely to be rigid and inflexible.

Explicação

Questão 14 de 14

1

Who is responsible for implementing the laws required to operate a hospitality or tourism business?

Selecione uma das seguintes:

  • The courts

  • Employees

  • Management

  • The government

Explicação