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Can an administrator change the profile settings of the Standard Solution Manager profile?
Depends on the Setting of the Administrator profile
No
Yes
Personalizing SFDC: If I want to update my personal info, email settings, etc. I have to:
Click "set up" in salesforce.com and edit my info
Contact head office
Which of the following are true about mapping fields for lead conversion (Multiple correct answers):
If you change the data type of any custom field user for lead conversion, that lead field mapping will be deleted.
You can map auto-number fields to Pick lists
You can map between text and pick list fields
You can map Number, Currency, or Percentage fields of differing lengths.
You cannot map auto-number fields to fields of type Text or Text Area
You can map Text or Text Area to long text area fields
What can support agents do using Live Agent? Choose 2 answers:
View customer chat transcripts and visitor records within Chatter.
Manage chat sessions with customers within a Facebook feed.
Use quick text to respond to customers with standard chat messages.
Respond to customers who request support using an online chat button.
In which of the following edition you can create a Managed Package?
Professional Edition
Unlimited Edition
Enterprise Edition
Developer Edition
Full Test Sandbox
Sharing rules can be established between
Opportunities
Roles and Subordinates
Leads
Contacts
Accounts
Public Groups
Roles
Queues
Select all that are custom field types. (check all that apply)
Percent
List Box
Phone
Email
Number
Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?
List the differences between the Jumpstart Wizard and the Standard Approval Process Wizard
Jump Start Wizard only allows for multiple approvers.
Standard Approval Process only allows for a single approver.
Jump Start Wizard only allows for a single approver.
Standard Approval Process only allows for multiple approvers.
Which feature does Salesforce CRM provide for restricting login access to the application? Choose 3
Profile based IP restrictions
Organization wide IP restrictions
Profile based login hour restrictions
Organization wide login hour restrictions
An aministrator changed the organization's default language from English to Spanish. What mustend users do to see this change?
Logout, then log in again
Nothing, they'll see the app in Spanish immediately
Change their language personal preference to Spanish
Refresh their browser
Which profile listed is a standard Profile? Select all that apply
Sales User
Marketing User
Invoice Manager
Contract Manager
Time dependent workflow will not work with which type of workflow evaluation criteria?
Only when a record is created
Every time a record is created or edited
Every kind of workflow evaluation criteria
When a record is edited and it didn't previously meet the criteria
What must an Administrator do to enable Advanced Currency Management for an organization?
Purchase Unlimited Edition licenses
Request a feature license from salesforce.com
Enable customizable forecasting
Enable multiple currencies.
Who may be assigned a workflow task? Select all that apply.
A single user
Multiple users
The record owner
The record creator
A Sales team role
An Account team role
Name all benefits of the cloud computing model (multiple answers are correct)
Multi-tenency
Pay as you go
Automatic Upgrades
Real time
Five times faster
Quotes and Opportunities are part of which cloud?
Service Cloud
Sales Cloud
Marketing Cloud
App Exchange
If user currency overrides org currency, then which currency overrides user currency?
Quotes
Contracts
Which of the following settings can be set on the Company Information page that administrators can edit?
User Name
Default Language
Default Locale
Default Time Zone
Profiles never override your oganization's sharing model or role hierarchy.
You cannot delete a standard field
Deleting a custom field also deletes all data in that field.
Data loss can occur when changing fields from the following types (choose all that are correct)
To a Number field from any other type of field
Changing from a Number field to a Text field
Changing from a checkbox to any other type of field
Changing from a multi-select picklist to any other type except pick list
What is the maximum number of values allowed in a controlling picklist?
300
400
500
1000
Standard picklist fields cannot be dependent fields.
Formulas ignore Field Level Security settings
From the list below, select all components of Page Layouts
Buttons
Fields
Sections
Custom Links
Related Lists
Colors
You can make fields visible, read-only, and required using Page Layouts.
You must create the business process before creating record types for which of the following obejcts (select all that apply - 4)
Campaigns
Cases
Solutions
Field Level Seurity or Page Layout can be used to make a field required.
How many standard or custom fields are available for history tracking?
5
10
20
50
Of the following options to rectrict access via IP ranges, which takes precedence?
Trusted IP Ranges for entire Org
Limited IP Ranges for each profile
Where can you make a field required (select all possible answers)
When you create the field, using the "Required" Property
In Page Layout
With Field Level Security
How many columns can be displayed on a customizable related list?
15
Unlimited
A checkbox can be a controlling field in a field dependency.
Which of the following are mandatory parts of a user record.
Username
Active/Inactive
Role
Profile
Which of the following are special privileges for the owner of a record (select all correct answers)
View and Edit
Transfer/Change Ownership
Delete
Sharing rules should be used when a user or group of users needs access to records not granted them by either the role hierarchy setup or the organization wide default settings
If multiple sharing rules give a user different level access, will they automatically get:
The most restrictive access
The most permissive access
With field access settings defined, if there is a difference between field level security and page layout, which one presides?
Field level security
Page layout
Which of the following Standard Object Permissions on a profile will override sharing rules and settings (select all that apply)
Read
Create
Edit
View All
Modify All
Access to folders rolls up through the role hierarchy.
Which of the following defines the baseline level of access to data records for all users in an organization?
Page Layout
Role Hierarchy
Organization Wide Defaults
Sharing Rules
Who can manually share records (choose all that apply)
Owner
Anyone above the owner in the role hierarchy
Anyone with access to the record via sharing rules
System Administrator
Which of the following can be organized with folders (choose all that apply)
Reports
Dashboards
Records
Communication Templates
Documents
A workflow action sends a task to the role US Sales Director. There are five users in the role. When the action executes, to which user or users will the task be assigned?
All five users in the role
The last person to update the record
The default workflow user
Workflow approvers are set on the user record
The first approval step in a process specifies the action to take if a record does not advance to that step
Final rejection actions can include actions such as email alerts.
Record locking prevents users from editing a record only if they have a certain field level security or sharing settings.
Data validation rules are enforced on each field
A user can save a record even if a data validation error message appears.
Validation rules are executed for API and import operations
New validation rules are not run on existing data.
Which of the following are use-cases for data validation (select all that apply)
Make fields conditionally required based on other fields
Prevent close dates prior to a certain period
Prevent discounts above a certain amount
"Universally Required" fields cannot be removed from a page layout and are automatically added to the end of the first section of a page layout if not already on it.
In edit mode, Universally required fields are always displayed, regardless of a user's Field Level Security.
Which profiles can import data for all users? Select all that apply
Standard User
System Admin
Which of the following objects can be imported or updated using the import wizard? Select all that apply
Custom Objects
Which report formats must be used to create dashboard components?
Summary
Tabular
Matrix
