Pepe Toño Gonzal
Quiz por , criado more than 1 year ago

In this test you are going to improve your level about the first unit you have already check at this year, so try to remeber and go by, this is very easy!

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Pepe Toño Gonzal
Criado por Pepe Toño Gonzal mais de 8 anos atrás
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Unit 1-A

Questão 1 de 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Who is talking for complaint?

Selecione uma das seguintes:

  • Dr. Thompson

  • Nurse

  • Mrs. Sanchez

Explicação

Questão 2 de 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Why is she talking for?

Selecione uma das seguintes:

  • Complaint

  • To evidence the nurse

  • A new apointment

Explicação

Questão 3 de 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

What is she talking about?

Selecione uma das seguintes:

  • Super market

  • Health sevice

  • Particular nurse

Explicação

Questão 4 de 11

1

The structure for a complaint is; Introduction, body and closure

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 5 de 11

1

The structure for a complaint is; introduction, body, climax and closure

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 6 de 11

1

Preencha os espaços em branco para completar o texto.

Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the of this calling is because i´m a little about how your nurse was with my son the monday, first she leave him expecting with a headache until i because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Explicação

Questão 7 de 11

1

Read the next recording:
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!

Which way of comunication is this?

Selecione uma das seguintes:

  • Telephonic complaint

  • Written complaint

  • Face to face complaint

Explicação

Questão 8 de 11

1

This are motives for a medical complaint:

Selecione uma das seguintes:

  • Time, Attitude, wrong diagnostic, an appoinment.

  • Time, Atittude, wrong article, wrong size.

  • Time, Atittude, flavor.

Explicação

Questão 9 de 11

1

Preencha o espaço em branco para completar o texto.

You may complaint about the service you want!

Explicação

Questão 10 de 11

1

"... really i was expecting to the doctor finish for take my jacket and go out there as faster as possible, that was a horrible place..."
Which tense is the sentence?

Selecione uma das seguintes:

  • Past

  • Perfect Present

  • Present

Explicação

Questão 11 de 11

1

Preencha os espaços em branco para completar o texto.

A complaint is a tool which we would use when we are not with a health !

Explicação

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