Este Quiz é cronometrado.
Você tem 1 hora 30 minutos para completar as 60 questões deste quiz..
What is the purpose of Idea Community? (Choose 2)
Comment on and vote for ideas posted by other community members
Provide access to articles that answer questions around an idea theme
Allow service cloud portal users to post ideas by logging cases
Invite customers , partners, and employee to submit the ideas around a theme
Which object has one-to-many relationship with account. (Choose 3)
Campaign
Contact
Lead
Opportunity
Regional sales users at Universal Containers sell to both business and consumer accounts. However, sales users are unable to use the set of stages that apply to consumer opportunities. How can a system administrator correct this problem?
Check for a validation rule that restricts the visibility of the opportunity stages
Ensure that regional sales users are routing consumer opportunities to the appropriate approver
Remove all but one record type from the regional sales team profile
Assign the relevant record types and sales processes to the regional sales team profile
Which statement about products and price books is true? (Choose 2)
A product can have a different list price in different price books
Price books that contain assets cannot contain products
Products without a price are automatically added to the standard price book
The standard and list price for a product can be listed in multiple currencies
What can be done while we are customizing a report? (Choose 3)
Filter
Grouping
Summarize a field
Schedule refresh
Export
A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage. Which data validation tool can be used to accomplish this? (Choose 2)
Validation rules
Workflow approvals
Formula field
Record types and read only page layout
Which Component can be included in a custom homepage layout? (Choose 3)
Trending chatter topics
Pending Approvals list
Dashboard Snapshot
Analytic snapshots
Messages and alerts
Industry field is made required by system admin when creating new accounts but sales rep can still create new accounts without any value in the Industry field. What should the system admin do to resolve this?
Ensure sales rep doesn't have modify all permission
Ensure field is set to required in the page layout
Ensure field level security is not set to read only
Ensure sales rep doesn't have edit all permission
A record created on July 23 triggered a workflow rule with a time dependent action to be executed on July 30.Record was modified before July 30 and does not meet the criteria set on the workflow rule. Which statement is true?
Time-dependent action will be removed from the queue
Time-dependent action will be put on hold
Time-dependent action will execute on July 30
Time-dependent action will execute on July 23
User is unable to log in and receiving Incorrect Username or Password. When System admin checked log history there is no trace of login Fail. What may be the reason?
User is Outside IP range
Username Entered is Wrong
Password entered is Wrong
Because of Login Hours
What is true about post and comment in chatter ?(Choose 2)
Update to the Chatter feed on a record are only visible to users with access to the record
Posts made to users profile are visible to all users in the organization
Post to a users profile are hidden from anyone below that user in the role hierarchy
Posts to a users profile can be made private by clicking the lock icon
Which privilege can be granted to members of a content library without modifying user permissions? (Choose 2 answers)
Share content with other users in Chatter
Create a new content library
Edit a member's library permissions
Add tags when editing content details
Universal Containers populate custom field on account and they want it should be automatically populated to related opportunity record also. How this can be addressed by the system admin?
Create workflow on account with opportunity field update
Create cross object formula field on account
Create rollup summary field on opportunity
Create cross object formula field on opportunity
A company set the organization-wide default setting for opportunities to private. Which records will an opportunity pipeline report return?
Opportunities owned by the user running the report and users in the same role in the role hierarchy.
Opportunities for the entire sales organization regardless of the user running the report.
Opportunities for which the user running the report is also the account owner.
Opportunities owned by the user running the report and users below them in the role hierarchy
How can you make field hidden from list view, reports and global search ?
Use Field Level Security
Remove field from Page Layout
Use Profile
Use Role and Public Group
Use OWD and Sharing Rule
Which of the following is true about Page layouts
Assign record types to users and profiles
Controls what user will see in edit and detail page
Controls the field level security
Controls the sharing rules in edit and detail page
Marketing Team is created as a public group. Sales Team wants to share one opportunity record to Marketing Team. How can admin achieve this?
Add Marketing Team public group to Sales team
OWD
Sharing rule
Manual Sharing
What is a capability of Salesforce Knowledge? (Choose 2)
Knowledge uses data categories and roles to make articles visible to specific users
Knowledge allows an organization to share articles with partner portal users
Knowledge automatically creates a solution for each new article
Knowledge only allows a single article type across all data categories
Knowledge articles can be used to: (Choose 2)
To resolve a case
To display Salesforce solutions
To display customer self service
To display Salesforce answers
What can be transferred from one use to another user during a mass transfer of account records? Choose 3 answers.
losed activities
Related custom object records
Closed cases
Open cases
Open activities
A user profile has login hours restrictions set to Monday through Friday, 8:00 am to 5:00 pm. The user logged in at 4:30pm on a Tuesday and its now 5:01pm. What behavior of the application should the user expects?
The user will be logged out and any unsaved work-in-progress will be saved
The user will continue to work and start a new session
The user will be logged out and any unsaved work-in-progress will be lost
The user will be able to continue working but will be unable to start any new sessions
When are validation rules applied when using Salesforce for Outlook?
Every time a record is saved
Every time a record is updated
Every time data is synchronized with the server
Every time a user views a record
Where you can see all the child for any particular related record?
Roll up summary field
Related list
Lookup field
Cross object formula field
What is true about AppExchange? Choose 2)
Customer can download pre-build application approved by Salesforce
Partner Portal Users can download account and contact records
Support Users can download service cloud
System admin can download customized dashboard and reports
The cloud scheduler has which capability? (Choose 2)
The cloud scheduler allows users to view available meeting times on lead and contact calendars
The cloud scheduler can be enabled at the user profile level
A custom logo can be added to the meeting request email sent to a contact or lead
Salesforce can automatically propose multiple meeting times based on Salesforce user calendars
What is true about folder sharing? (Choose 2)
Read Only
Read/Write
Read
Read/Write/Create
Read/Write/Create/Edit
What can we change in the standard object field (Choose 3)
Field type
Picklist values
Help text
Label
Default text values
What should a system administrator consider when deleting a custom field?(Choose 3)
Field values should be archived before a field is deleted
Existing field values should be transferred to a new custom field
Delete fields and values can be restored from the recycle bin within 15 days
Fields must be removed from page layouts after being deleted
Fields used in workflow and assignment rules cannot be deleted
Universal Containers has custom object named Survey that needs to access field from Account. In Account record, users should able to view related Survey records. How to achieve this? (Choose 2)
Create a lookup field on Survey
Create a lookup field on Account
Enable related list of Survey in Account page layout
Enable related list of Account in Survey page layout
What does user profile controls? Choose 3
Field Level Security
App Assignment
Locale
Feature License
Record Type Assignment
Sales reps at Universal Containers need assistance from product engineers when selling certain products. Products engineers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this?
Enable Account Teams and allow users to add the product engineer
Notify the product engineer using opportunity update reminders
Use similar opportunities to show opportunities related to the product engineer
Enable sales team and allow users to add the product engineer
A user is able to import leads but cannot create a campaign . How can admin resolve this issue?
Grant the user delegated administration rights to campaigns
Assign the user to the standard marketing user profile
Select the marketing user checkbox on the user record
Create a campaign sharing rule to grant access to the user
User needs to make a chart with multiple levels and groupings (grouping by 2 fields), which chart type should be used? (Choose 2)
A. Funnel
Grouped bar chart
Donut
Stacked bar chart
There is custom object for recruiting application to track open position. The administrator needs to give recruiting users the ability to read, create, edit and delete the position records. How this can be achieved?
Use and existing custom profile that will automatically have the custom object permission enabled
Create a custom profile and enable the custom object permissions
Modify a standard profile and enable the custom object permissions
Use an existing standard profile that will automatically have the custom object permissions enabled
How system admin can add users to Salesforce organization using chatter free? (Choose 2)
Assign chatter free license to existing Salesforce users
Create users in the organization and assign them a chatter free license
Assign chatter free license to outside the specific email domains
Enable invites to allow users to invite others within specific email domains
Which option is available when scheduling a dashboard refresh? (Choose 2)
View and remove the dashboard refresh from the scheduled jobs page
Send a refresh notification to users who have access to the dashboards
Schedule the dashboards to refresh in different time zones
Schedule a dashboard component to refresh at a specified time.
Case assignment rules can be assigned to: (Choose 2)
Case Team
Queue
User
Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled?
Corporate Currency
Personal Currency
Record Currency
Active Currency
A sales rep at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? (Choose 2)
Account Rating
Sales Quota
Probability
Forecast category
What can be used to automatically prevent duplication of records?
Data Loader
Data Export Service
Import Wizard
Excel Connector
A new account record type is created, however sales user are unable to select the new record type when creating new account records. What can be possible reasons? (Choose 2)
The record type has not been set as the default record type
The record types has not been activated
The record type does not have an associated page layout
The record type has not been added to the sales users profile
Which data can be highlighted in a report using conditional highlighting? (Choose 3)
Grand Total
Summarized Totals
Date Field
Summary Formulas
Grouped by field names
Sales Operation Team needs to access opportunity records owned by sales reps and be able to edit, delete, and transfer them afterwards. How can system admin achieve this?
Add Sales Operation to default SalesTeam
Change OWD settings of opportunities to public read-only
Assign role of Sales Operation Team to one above the role of sales rep
Use sharing rules to share records of sales rep to Sales Operation Team
What can users do with Mobile lite? (Choose 2)
Search for records that were not previously downloaded to mobile device
View, Create, edit and delete custom objects
View Campaigns and manage campaign members
View, create, edit, and delete accounts, contacts, and opportunities
Which is true for a dynamic dashboard?
The dashboard automatically sends an email when the underlying data changes
The dashboard refreshes automatically whenever the underlying data changes.
The dashboard components resize based on the device used to view the dashboard
The data displayed varies based on the user viewing the dashboard
What do system admin needs to enable in order to edit from a list view?
Enhance profile list views
Enhanced lists
Enhanced page layout editor
Inline editing
What can be considered when configuring the lead conversion process? (Choose 2)
Custom lead fields can be mapped to account, contact and opportunity fields
Standard lead fields are automatically converted to account, contact and opportunity fields
Custom lead fields can be mapped to custom object fields
Roll-up summary lead fields can be mapped to custom contact fields
Universal Containers wants to be pro-active with managing their Customer Warranty Coverage. What must be done, to ensure that sales agents would be notified when a warranty reach a one month prior to its expiration?
Assignment Rule
Escalation Rule
Validation Rule
Workflow Rule
Universal Containers requires that its Salesforce account data, including attachments, be backed up monthly. Which tool should a system administrator use to accomplish this?
Analytic Snapshot
Report Export
Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system administrator use to meet this requirement? (Choose 3)
Support Processes
Record types
Delegated Administration
Page Layout
Criteria - Based sharing rules can be created for: (Choose 3)
Account
Solutions
Campaign Members
Opportunities
Where can multi-language solution search feature be enabled? (Choose 2)
Solutions Search Tab
Salesforce Content
Self Service Portal
Public Solutions
A user is locked out after multiple attempts. What action can system admin perform to unlock him? (Choose 2)
Click Unlock button on User Detail
Click Reset Password button
Login on behalf of user and change his password
Email Password to User
What is valid when defining custom report type if account is the primary object and contact is the secondary object?
An account may or may not have related contacts
A contact must have exactly one related account
An account must have exactly one related contact
A contract may or may not have related accounts
Neptune Travels uses web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system admin ensure that all leads are handled even when they do not meet the assignment criteria?
Create a validation rule to route unassigned leads
Create an escalation rule to route unassigned leads
Specify the lead creator
Specify a Default Lead Owner
What can a marketing user do using the Manage Members button on a campaign record? (Choose 2)
Associate existing contacts with the campaign
Associate existing opportunities with the campaign
Import new leads and associate them with the campaign
Create a custom reporting including all campaign members
Which option is available when using the process visualizer? (Choose 2)
Share annotated approval diagrams
Add approval steps from the process visualize
View approval processes as flow chart
Edit the criteria used to trigger the approval process
There is requirement to send an email to each lead received from its website. The incoming leads country should determine the language of the email sent to the lead. How this can be done?
Create an email template for each language and a workflow alert to send the appropriate template
Create an email template for each language and an assignment rule to send the appropriate template
Create a single email template and use the translation workbench to translate and send the appropriate template
Create an email template for each language and an auto response rule to send the appropriate template