1) Which of these is most useful in understanding an organization's culture more fully?
A) goals
B) feelings
C) informal procedures
D) opinions
2) Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?
A) deciding on question types and structure
B) deciding whom to interview
C) establishing interview objectives
D) preparing the interviewee
E) reading background material
3) Which of the following should be used to prepare the interviewee?
A) Email your questions to the interviewee ahead of time so that he/she can formulate responses.
B) Tell the interviewee the type and format of the questions.
C) Let the interviewee know the names of other people that you have interviewed.
D) Ask the interviewee what he/she would like to be questioned about.
4) Which of these interview structures begins with the general and ends with the specific?
A) circle
B) diamond
C) funnel
D) pyramid
5) Which of these is an advantage of open-ended questions?
A) allows more spontaneity
B) gets to the point more quickly
C) makes comparing interviews easier
D) saves time
6) Which of these is an advantage of closed interview questions?
A) keeps interviewer in control of the interview
B) makes it more interesting for the interviewee
C) makes phrasing easier for the interviewer
D) provides richness of detail
7) Which kind of question is easiest to analyze?
A) closed
B) open
C) probe
D) tactical
8) Probing questions:
A) should be avoided, since they may make the interviewee feel that he/she is being interrogated.
B) are not used when interviewing business professionals since the questioning should be strictly limited to understanding the system and business situation.
C) are used to clarify, draw out and expand on the interviewee's point.
D) should be done using an investigative/reporter approach.
9) Which structure should be used when you want to warm up the interviewee to a topic?
A) funnel
B) pyramid
C) diamond
D) oval
10) After an interview has been conducted, which of these is not a good idea?
A) arranging for a followup meeting with the interviewee
B) proceeding directly to the next scheduled interview while you are still in "interview mode"
C) writing the interview report as soon as possible after the interview
D) None of the above.
11) What question should be asked at the end of an interview?
A) "Are there any answers that you would like to change, now that you have had time to think things over?"
B) "Others in your organization have provided conflicting information. Do we have your permission to explain your point of view?"
C) "Do you mind if we check your answers out with others in future interviews?"
D) "Is there anything we haven't touched on that you think it is important for me to know?"
12) The written interview report:
A) should be written as soon as possible after the interview.
B) should be a transcript of the interview.
C) should not be shown to the interviewee since it may contain interview opinions that may not be perceived as favorable.
D) should not contain the user's name or position.
13) Which of the following is not an advantage of using Joint Application Design (JAD)?
A) Users have improved ownership of the system.
B) The time to develop the system is reduced.
C) JAD works independent of organizational culture.
D) JAD helps to generate new ideas.
14) JAD sessions:
A) are used when several interviews, with several users, contain only closed, detailed questions.
B) are used when the users do not get along with one another.
C) are used to perform interviews with management and primary clients outside the corporation.
D) are used to reduce the time and the cost of doing many one-to-one interviews.
15) A JAD session involves:
A) casual planning, since the interaction between users is when the activity occurs in a creative fashion.
B) using a session leader that has excellent communication skills.
C) having a systems analyst as a session leader.
D) note-taking by all the individuals within the session.
16) JAD sessions may be used when:
A) user groups are restless and want something new.
B) organizational culture is very individualistic and the employees need to learn how to relate to one another.
C) the users are pressed for time and cannot get away for the block of time required for many interviews.
D) the questions are very closed and the analysts are not concerned about idea generation.
17) Which of the following is not a disadvantage of JAD sessions?
A) JAD requires a commitment of a large block of time from the users.
B) If the preparation for a JAD session is inadequate, it may result is a less than satisfactory design.
C) Only one or two users have input into a JAD session.
D) The organizational culture may not support a JAD session.
18) Which term is defined as "what organizational members do"?
A) attitudes
B) behavior
C) beliefs
D) characteristics
19) Which term is defined as "what people in the organization say they want"?
20) Which is not a guideline in determining whether use of questionnaires is appropriate?
A) The people you need to question are widely dispersed.
B) There are only a few people involved in the systems project.
C) You are doing an exploratory study to gauge overall opinion.
D) You desire to do problem sensing to identify problems with the current system.
21) The biggest difference between the questions used for most interviews and those on questionnaires is:
A) interview questions may be open ended.
B) interview questions may be grouped into categories.
C) interviewing allows the analyst to include questions that are both open ended and closed.
D) interviewing permits interaction between the questions and their meanings.
22) Closed questions should be used when the analyst:
A) needs to explore a new situation.
B) is able to list all possible responses.
C) needs to learn an opinion.
D) has only a small group of people to obtain information from.
23) Which is not a good guideline to use when choosing questionnaire language?
A) Avoid bias in wording.
B) Do not use low-level language choices.
C) Keep questions general rather than specific.
D) Keep questions short.
E) Use respondents' language whenever possible.
24) The degree in which the question measures what the analyst intends to measure is called:
A) external consistency.
B) internal consistency.
C) factoring.
D) validity.
25) The problem that occurs when respondents rate everything as average is called:
A) bipolarity.
B) central tendency.
C) halo effect.
D) leniency.
26) The interview is also a valuable time to explore key ________ concerns, including ergonomic aspects and system usability.
A) color design
B) reliability
C) human computer interaction (HCI)
D) readability
27) During an interview, the analyst should get the ________ of the interviewees, their feelings, organizational and personal goals, and informal procedures.
A) concerns
B) opinions
C) objections
28) An example of an ________ question is "Explain how you make a purchasing decision."
A) open-ended
B) closed-ended
C) true/false
D) multiple choice
29) A(n) ________ question has a finite number of responses.
C) logical
D) key
30) A question for which there are only two possible responses, e.g., yes or no, is known as a ________ question.
A) bipolar
B) closed
C) open
D) logical
31) An example of a(n) ________ is the question "Why?"
A) probe
B) bipolar question
C) closed question
D) interactive question
32) An inductive organization of interview questions can be visualized as having a ________ shape.
A) pyramid
D) cube
33) With a ________ structure, the interviewer begins with generalized questions and then narrows possible responses.
C) pyramid
34) An interview that begins in a very specific way, then examines general issues, and concludes very specifically is said to have a ________ shape.
A) diamond
B) cube
35) ________ can replace a series of one-on-one interviews.
A) Joint Application Design
B) Group interviews
C) Email questionnaires
D) Online surveys
