Laura Williams
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Quiz sobre social media and public relations exam study quiz, criado por Laura Williams em 08-03-2016.

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social media and public relations exam study quiz

Questão 1 de 38

1

WHAT DOES A CAREER IN PR MEAN?

Selecione uma das seguintes:

  • YOU RELY ON CORE COMPETENCIES INCLUDING THE ABILITY TO RESEARCH AND PLAN.

  • IT MEANS HANDLING COMMUNICATIONS IN THE SPOTLIGHT BECAUSE OF THE INCREASING USE OF SOCIAL MEDIA.

  • SHIFT YOUR MINDSET TO UNITE COMMUNICATIONS AND COLLABORATIVE TECHNOLOGY.

Explicação

Questão 2 de 38

1

What is a PR Policymaker and its responsibilities?

Selecione uma das seguintes:

  • Spearheads and guides the social media process. Their responsibilities are they get ready for policy development. Assemble a social media team to assist. Does research and policy writing. Communicates and measures policy compliance.

  • Appreciated how social media collaboration starts on the inside of the organization and breaking down silos to increase sharing.

  • They must educate and redirect an organization to implement a new communication process.

Explicação

Questão 3 de 38

1

What is the “Ah ha” moment or wake-up call for many company executives?

Selecione uma das seguintes:

  • That social media is needed in the workplace.

  • That they need to evaluate how consumers are sharing company information.

  • Realizing that the PR Policymaker that was once a less known vacant spot needs to be filled immediately. In some cases it was the uh oh moment and other cases it was the ah ha moment.

Explicação

Questão 4 de 38

1

When does the PR Policymaker practice begin?

Selecione uma das seguintes:

  • When you get a seat at the boardroom.

  • When you first develop your social media plan.

  • When you get your social media team together.

  • When you get your first complaint online.

Explicação

Questão 5 de 38

1

What is an Internal Collaboration Generator?

Selecione uma das seguintes:

  • The person who monitors social media conversation.

  • The professional who monitors social media sharing.

  • A pr person who works strategically to evaluate how social collaboration can start internally.

  • Master of the metrics.

Explicação

Questão 6 de 38

1

What are the responsibilities of a internal collaboration generator?

Selecione uma das seguintes:

  • Handling concerns or resistance, transition over time, having a plan of action.

  • Share information between employees on google docs.

  • Create social media platforms for employees to use internally.

  • Hire for open positions internally.

Explicação

Questão 7 de 38

1

What are three critical factors when introducing new technology to an organization?

Selecione uma das seguintes:

  • Simple document and sharing project management, collaboration and web presentations, enterprise 2.0 collaboration and innovation.

  • If your company uses social media already, what platforms they use, and if your boss thinks its important.

  • The age range of your co-workers, if your business requires social media, and who are your stakeholders.

Explicação

Questão 8 de 38

1

What does change management always start with?

Selecione uma das seguintes:

  • A go from your executives.

  • Consumer participation.

  • A sense of urgency .

  • Evaluation of company statistics.

Explicação

Questão 9 de 38

1

What are the 7 steps in change management? i.e. convince senior management, receive buy-in, etc.

Selecione uma das seguintes:

  • convince senior mgmt there is a sense of urgency, buy in from execs, create a coalition, have solid plan, constant communication, create ongoing messages, create winning examples, empower peers, see final change in office culture.

  • talk to your boss,

  • ask consumers

  • take a survey

Explicação

Questão 10 de 38

1

What is a Communications Organizer?

Selecione uma das seguintes:

  • A pr professional who proactively builds crisis management plans.

  • A pr professional that has a seat at the boardroom.

  • A pr professional who knows an old communications process doesn't enable the company to reach social media success.

  • A pr professional that is a hybrid professional.

Explicação

Questão 11 de 38

1

What are the responsibilities of a comms organizer?

Selecione uma das seguintes:

  • Analyze the social media statistics of how employees are communicating.

  • Analyze the company's sharing potential and consumer engagement.

  • Analyze the company's current communication process, identify new procedures, create a new process and management of information.

Explicação

Questão 12 de 38

1

What challenges is a comms organizer faced with?

Selecione uma das seguintes:

  • Helping to introduce and implement new procedures.

  • Convincing the C-Suite and entire team you need new procedures.

  • Disregarding old procedures that were put in place.

Explicação

Questão 13 de 38

1

What are the five procedures of a Comms Organizer?

Selecione uma das seguintes:

  • Set up a consumer response system

  • Set up a Customer Intelligence System,Build a Two Prong Content Approach,Focus on Department Sharing, Focus on Universal Sharing, Develop a Social Media Playbook,Build a Gatekeeper System

  • Set up a internal collaboration system.

Explicação

Questão 14 de 38

1

What is a social media playbook?

Selecione uma das seguintes:

  • a social media how-to guide

  • a social media strategy.

  • a social media rulebook.

Explicação

Questão 15 de 38

1

Who is the Pre-Crisis Doctor?

Selecione uma das seguintes:

  • the olivia pope of crisis management.

  • a pr professional that realizes every company today can face a crisis but proactively builds crisis prevention plans.

  • a pr professional who understands that communication first starts internally.

Explicação

Questão 16 de 38

1

Why is a pre-crisis doctor needed?

Selecione uma das seguintes:

  • to fix crisis before they happen.

  • to proactively monitor social media conversations and track the senti- ment of customers and other stakeholders when conversations are under “control.”

  • to cover up mistakes.

Explicação

Questão 17 de 38

1

What OTHER resources does the Pre-Crisis Doctor prepare?

Selecione uma das seguintes:

  • social media organizational chart, comment response chart, shell of the message, your target media, IET( identify, evaluate, train) process for social crisis measurement.

  • metrics, negative response chart, goals for the month.

  • participation chart, social media organization chart, and target media.

Explicação

Questão 18 de 38

1

· Why do you need to identify influencers?

Selecione uma das seguintes:

  • so that you can get funding.

  • so that any crisis will be handled by you first.

  • so that your company will have an outlet to tell its side of the story. its important to build relationships with bloggers, journalists, media outlets, so they will come to you to get info first.

Explicação

Questão 19 de 38

1

What’s the difference between the relationship analyzer and comms organizer?

Selecione uma das seguintes:

  • an organizer of communications vs relationship builder

  • strategic practice that digs into the psychographics of people based on like mindedness and common critical issues vs the pr pro who knows and old communication process does not enable the company to reach social media success.

  • a hybrid pr pro vs a master of the metrics.

Explicação

Questão 20 de 38

1

What are the responsibilities of the relationship analyzer?

Selecione uma das seguintes:

  • develop audience profiles, create a comment response chart, develop an internal collaboration chart.

  • developing detailed audience profiles, use technology to analyze direction and growth of your relationship, and creating strategies based on a web community’s culture.

  • build relationships internally, use technology to analyze universal sharing, give incentives.

Explicação

Questão 21 de 38

1

What is a Brand Champion?

Selecione uma das seguintes:

  • At the top of the relationship stairway and is someone who you will trust to further your initiative or cause and who you will handle your brand with the upmost respect.

  • Someone who uplifts your brand wherever they go.

  • A person that markets your brand on social media.

Explicação

Questão 22 de 38

1

When do you begin relationship analyzing?

Selecione uma das seguintes:

  • After you monitor relationships in your organization.

  • After you ask your CEO for the ok.

  • You begin relationship analyzing as you plan your communications program; once you move from relationship building, you move to relationship examining.

Explicação

Questão 23 de 38

1

What are the differences between Twitter, Facebook, and Google+ relationship boosters?

Selecione uma das seguintes:

  • twitter gives newsworthy information

  • Facebook: share exclusive promotions and info about product discounts for only Facebook fans, create an engaging environment in which consumers interact with the brand and their peers from “likes” and comments on the wall posts to trivia and contests. Twitter: Share newsworthy info related to your brand that interests the community, recognize, thank, and reward customers. Bloggers and stakeholders for sharing your brand info and activities.
    Google+: enables businesses to organize audience segments in circles; to differentiate customers, prospects, partners, vendors, bloggers media and so on. And to create more targeted communications for each group. (pg. 96)
    Google+: enables businesses to organize audience segments in circles; to differentiate customers, prospects, partners, vendors, bloggers media and so on. And to create more targeted communications for each group

  • enables businesses to organize audience segments in circles; to differentiate customers, prospects, partners, vendors, bloggers media and so on. And to create more targeted

Explicação

Questão 24 de 38

1

Why is reputation one of the most talked about words in PR?

Selecione uma das seguintes:

  • Public relations and reputation produced 47.7 million entries on a Google search. Additionally by searching public relations, reputation and social media returned more than 29.4 million resources.

  • Because PR is all about reputation.

  • Because brands only care about how they are perceived by the public.

Explicação

Questão 25 de 38

1

What are the increased needs that the reputation taskforce member practice is based?

Selecione uma das seguintes:

  • Build a team of relentless sentiment auditors.

  • Create trainings for employees for them to understand how important reputation is.

  • Be more proactive with brand reputation.
Provide internal education about brand value and voice.
Build a team of relentless sentiment auditors.

Explicação

Questão 26 de 38

1

Why is RTM a natural position for a PR rep?

Selecione uma das seguintes:

  • Because PR reps can already spin any bad reputation and make it good.

  • It’s a natural position because the PR person is typically already immersed in the negative communications issues, the crisis situations, or the damaged reputation. They also have the skills to minimize or neutralize the issues and concerns.

  • They also have the skills to minimize or neutralize the issues and concerns.

Explicação

Questão 27 de 38

1

What are best practices of RTM?

Selecione uma das seguintes:

  • Building Human Face
, Helping Stakeholders to Understand the Brand’s Core Values
,Learning the Best Ways to Monitor and Measure Sentiment
, Growing the Reputation Task Force Team.

  • Learning the Best Ways to Monitor and Measure Sentiment

  • Helping Stakeholders to Understand the Brand’s Core Values


Explicação

Questão 28 de 38

1

How do you monitor and measure reputation?

Selecione uma das seguintes:

  • Analyze the sentiment of competitors in comparisons to your own over a period of
    time.

  • Compare fluctuations in positive and negative sentiment on different platforms.

  • Compare fluctuations in positive and negative sentiment on different platforms.
    - Review audience emotion and tome of content during specific incidents or events.
    - Analyze the sentiment of competitors in comparisons to your own over a period of
    time.
    - Watch influencer sentiment closely to make sure it remains positive.
    Track positive and negative sentiment over time, and tie it to public confidence and the brand’s overall reputation (done through brand awareness/perception analysis, which can be pre-PR versus post-PR for the long–term.

Explicação

Questão 29 de 38

1

How do you become a Change Agent?

Selecione uma das seguintes:

  • By using the 8 PR practices to create positive change and impact, and lead your peers to productivity, collaboration, or innovation

  • By leading your peers to productivity, taking risks, and being transparent.

  • By being fearless, by using the 8 PR practices, and by making the change inside of you first.

Explicação

Questão 30 de 38

1

What is the responsibility of a Change Agent?

Selecione uma das seguintes:

  • To be the first one in your organization to use the new technology.

  • To move away from the numbers, and focusing on the characteristics to “create” influence.

  • To be transparent.

Explicação

Questão 31 de 38

1

What are the characteristics of building influence?

Selecione uma das seguintes:

  • Motivational skills, trust, honesty.

  • Love for your job, industry experience, gaining respect of your peers.

  • Trust
    - In-depth knowledge
    - Industry expertise
    - Intense motivation
    - Pure passion
    - Winning attitude
    - Giving spirit

Explicação

Questão 32 de 38

1

Know what influence/change is NOT

Selecione uma das seguintes:

  • An algorithm
    - A measure of your ego
    - A right
    - Control or authority
    - A popularity contest
    - An award
    - Power to push messages
    - Static
    - Exclusive to Social Media
    - The End Game
    - Peers dictating how each new practice is shaped
     

  • Being in control of everyone else.

  • Exclusive to social media.

Explicação

Questão 33 de 38

1

What are the five phases to becoming a Change Agent?

Selecione uma das seguintes:

  • The true change agent, the executer, the implementer.

  • Phase One: Change Thinker & Visualizer Phase Two: Change Talker & MotivatorPhase Three: Simple Change Activator Phase Four: Complex Change Activator Phase Five: The True Change Agent

  • The observer, the message relayer, the true change agent.

Explicação

Questão 34 de 38

1

Why is there no shortage of PR and Social Media Predictions?

Selecione uma das seguintes:

  • Because PR predictions are based on consumer behavior and the technology that facilitates how people want to be entertained, educated, informed and recognized and connected to others with similar passions. Change is the new constant.

  • Because in PR and Social media everyone has an opinion.

  • Because predictions keep company's on their feet.

Explicação

Questão 35 de 38

1

What happened when social media met PR?

Selecione uma das seguintes:

  • PR became something you could do for free.

  • PR became a global phenomenon.

  • Communication techniques advanced, additional practices surfaced, and your roles and responsibilities changed and grew in importance. 

Explicação

Questão 36 de 38

1

Who does social media and PR begin with?

Selecione uma das seguintes:

  • It begins with your CEO because he/she is the boss of the company.

  • It begins with You. You must first visualize where you are with social media and your own participation. 

  • It begins with the people who create the social media platforms.

Explicação

Questão 37 de 38

1

What are the stages/levels of the hybrid professional?

Selecione uma das seguintes:

  • 1. Traditional Communicator with no social media experience. 
    2. PR/Communicator learning social media and practicing traditional and social
    communication. 
    3.  Communicator Skilled in social media SEO, web, video and technology.
    4. Integrated PR communicator working cross functionally . 
    5. Communications Strategist Hybrid guiding all communications with a seat at the boardroom. 

  • The rookie, the seasoned, the know it all.

  • PR/Communicator learning social media and practicing traditional and social
    communication, the internal collaboration generator, the pr pro with a seat at the boardroom table.

Explicação

Questão 38 de 38

1

What are 3 new social media platforms NOT mentioned in the text?

Selecione uma das seguintes:

  • Instagram, Snapchat, and Vine

  • Facebook, Twitter, and youtube.

Explicação