3.4.1

Setting operational objectives

Operational objectives

External Influences on operational objectives

Internal Influences on operational objectives

What could the operational objectives be?

3.4.2

Analysing operational performance

How do you know if the business is efficient?

Labour Productivity

What does Labour Intensive mean?

Unit Costs

Capacity Utilization

What causes Spare Capacity?

Advantages of Spare Capacity

Disadvantages of Spare Capacity

3.4.3

Making operational decisions to improve performance increase efficiency and productivity

Importance of capacity

Importance of Labour Productivity

How do you increase capacity and capacity utilisation

How to increase labour productivity

Factors influencing resource mix

Factors influencing becoming more capital intensive

How to maintain or improve labour intensive business

What types of technology could be used?

Advantages of using technology

Disadvantages of using technology

Aims of Lean Production

Techniques in Lean production

Time- based management

Cell production

Advantages of Cell production

Disadvantages of Cell Production

Just-In-Time Production

Advantages of J.I.T

Disadvantages of J.I.T

3.4.4

Making operational decisions to improve performance; improving quality

Quality

Intangible aspects of Quality

Tangible aspects of Quality

Quality control

Pros of Quality control

Cons of Quality control

Quality Assurance

Pros of quality assurance

Cons of quality assurance

KAIZEN

3..4.5

Making operational decisions to improve performance; managing inventory and supply chains.

What would you consider when choosing a supplier?

What might cause fluctuating sales levels?

Subcontracting/Outsourcing

Pros of Outsourcing

Cons of Outsourcing

What influences the amount stock that is being held?

What is a stock control chart?