Este Quiz é cronometrado.
Você tem 30 minutos para completar as 18 questões deste quiz..
How will you treat a customer who has previously visited the showroom and met different RM?
Request the customer to visit some other day when the other RM would be present
Call the other RM and request a call back to the customer
You should seamlessly continue the interaction and cater to customer's needs
None of the above
Who hands over the new car keys to the customer during a showroom delivery?
The Relationship Manager himself
The General/Showroom Manager
The Valet
The customer himself picks the keys from the tray.
At NEXA, RM is the single point of contact for the customer?
Which of the following is the correct way to demonstrate our Product?
Static demonstration
Digital demonstration
Test Drive
All of the above
Static demonstration includes the following steps?
Front, interior, rear, safety, seat, technology
Front, interior, rear, safety, technology
Front, interior, rear, seat, technology
Front, interior, rear, seat, safety, technology or as the customer demands
Which of the following is the correct process to be followed by RM after Test Drive?
Settle in the customer, offer tea/coffee, and use this time to update Tab with customer information gathered during test drive.
After the test drive, immediately update Tab with customer information as soon as you get off the car.
Immediately ask the customer if he enjoyed test drive and if he would now like to make the purchase.
Call the next RM to take over.
At NEXA, our endeavor is to sell accessories at the…
Time of vehicle sale
Time of vehicle delivery
Time of vehicle booking
Time of service delivery
At NEXA, our technology based sales tools comprise of the following -
Direct display on Apple LED
Use of mirroring facility through IPad to give a virtual experience for car configuration
One point storage of customer data and documents
At NEXA, the RM will revert to the customer on the exchange pricing only after confirming and crosschecking with the evaluator?
Which of the following responsibilities are to be performed by RM during exchange?
Cross check evaluator pricing
Ensure correct value application on behalf of customer
Both of the above
Which of the following steps are taken during vehicle delivery at showroom?
Car pick-up for customer & family, Name of customer to be displayed on board in delivery area
Arrange bouquet of flowers and box of chocolates
Photograph of customer/family with vehicle, GM to meet customer
Which of the following activities are performed by RM at day end?
Check customer data repository for prospective customer
Update Car Sales
Check Car Delivery Schedule for next day
While having a discussion with the customer during booking, RM should always take the opportunity to discuss the following?
Finance, Exchange, My NEXA and extended warranty
Finance, Exchange and extended warranty
Finance, My NEXA and extended warranty
Finance, Exchange, My NEXA
In NEXA, delivery of vehicle takes place from?
Inside the showroom
Outside the showroom
At the workshop
How can you as a Relationship Manager Offer premium experience to the customer?
By showing products, explaining them and in turn making a sale.
Through Customer Discovery, Product Experience and Objection Handling
Through Interrogation and Enquiry about personal life
Both 1 & 2
When should the special deal/price offer be revealed?
While opening the sales call
While discussing the final offer and finance
While giving a test drive
When booking a vehicle for the customer, what is the importance of the Customer Docket?
Increase convenience of keeping the documents
Standardization of booking process
Reduces number of deal related concerns
All of the Above
What would be the most appropriate thing to do if a customer visits the showroom and the test drive vehicle in not available?
Check with the customer and fix a date for a test drive at his home
Send the customer to the GM
Ask the customer to visit the showroom the next day
Offer him a test drive on a similar engine car