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Criado por Clair Hat
mais de 8 anos atrás
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Berlos' Model of Communication
Putnam's 5 Rules for
Crisis Communication
Public Speaking
Questions Listeners Bring to Discussion
Obstacles to Successful Communication
Delivery Approaches
Essential Skills for Active Listening
Guidelines for Constructive Feedback
Providing Effective Feedback
Benefits of Better Listening
What is CONFLICT?
3 Views on Conflict
Functional and Dysfunctional Aspects of Conflict
Sources of Conflict in Organisations
Cultural Components of Conflict
Dealing with Conflict
Conflict Resolution Methods
Benefits of dealing with conflict
2 Types of Employee Conflict
Styles of conflict management
Assertiveness Vs Cooperativeness
Thomas-Kilmann Conflict modes
(1974)
Negotiation is...
Negotiation is...
Negotiators
Communication processes, both Verbal and Non-Verbal...
What is communicated during negotiations?
Managing Negotiation Discussions
Negotiation Language
Types of Questions During Negotiation
Manageable Questions
Unmanageable questions
Improving Communication
Distributive Bargaining
The Bargaining Zone (ZOPA) for Negotiations
BATNA