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SFDC ADM 201

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Questão 1 de 110

1

Which dashboard component can display data from the summary rows of reports? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Gauge

  • Table

  • Chart

  • Metric

Explicação

Questão 2 de 110

1

Which setting can a system administrator enable in the user interface? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Customizable recent tags

  • Chatter messenger for specific users

  • Printable list views

  • Related list hover links

Explicação

Questão 3 de 110

1

A sales user at Universal Container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Sales quota

  • Account rating

  • Forecast category

  • Probability

Explicação

Questão 4 de 110

1

What is a method for adding content to Salesforce CRM Content? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Attachments

  • Chatter files

  • Libraries

  • Documents

Explicação

Questão 5 de 110

1

Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password." What does the admin need to configure to meet this requirement?

Selecione uma das seguintes:

  • Support settings

  • Auto-response rule

  • Validation rule

  • Email-to-case

Explicação

Questão 6 de 110

1

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an admin meet this requirement?

Selecione uma das seguintes:

  • Create the workflow rule on opportunity object

  • Create an escalation rule based on the opportunity amount

  • Create an auto-response rule based on the opportunity amount

  • Create a validation rule that evaluates the account rating

Explicação

Questão 7 de 110

1

The sales team at Universal Container wants an easy solution to gather customer requirements and share presentations with their customers. What should an admin do to help the sales team achieve this goal? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Add customers to private chatter groups

  • Use chatter files to share presentations

  • Add customers to libraries

  • Create opportunity teams for customers

Explicação

Questão 8 de 110

1

Which feature allows a user to group campaigns within a specific marketing program or initiative?

Selecione uma das seguintes:

  • Campaign hierarchy

  • Campaign lists

  • Campaign members

  • Campaign influence

Explicação

Questão 9 de 110

1

Which statement about sharing rules is true? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Sharing rules open up access of records

  • Sharing rules are required in public read/write organizations

  • Sharing rules grant delete access to records

  • Sharing rules grant record access to roles and public groups

Explicação

Questão 10 de 110

1

What must an admin do when creating a record type?

Selecione uma das seguintes:

  • Set the field level security for the record type

  • Create a new page layout for the record type

  • Assign the record type to the appropriate profiles

  • Add the record type to the required user records

Explicação

Questão 11 de 110

1

What is the purpose of the AppExchange? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Customers can share and install apps published by Salesforce partners

  • Support users can install the Service Cloud console custom app

  • Partners can download accounts and contacts to collaborate on sales deals

  • Admins can download and customize pre-built dashboards and reports

Explicação

Questão 12 de 110

1

What is a capability of Salesforce Knowledge? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Knowledge allows an organization to share articles with partner portal users

  • Knowledge only allows a single article type across all data categories

  • Knowledge automatically creates a solution for each new article

  • Knowledge uses data categories and roles to make articles visible to the specific users

Explicação

Questão 13 de 110

1

Universal Container is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives. How can this be accomplished?

Selecione uma das seguintes:

  • Define a role hierarchy where the U.S sales director rolls up to the CEO

  • Define a role hierarchy where the U.S. sales representatives roll up to the sales director

  • Give the U.S. sales director read/write/edit/delete object permission on the profile

  • Place the U.S. sales director in a queue with the U.S. sales representatives

Explicação

Questão 14 de 110

1

Which circumstance will prevent a system admin from deleting a custom field?

Selecione uma das seguintes:

  • The field is used in a page layout

  • The field is used in a workflow field update

  • The field is part of a field dependency

  • The field is used in a report

Explicação

Questão 15 de 110

1

Universal Container wants to automatically backup all Salesforce data on a monthly basis. Which tool can a system admin use to meet this requirement?

Selecione uma das seguintes:

  • Data export service

  • Analytic snapshot

  • Import wizard

  • Scheduled report

Explicação

Questão 16 de 110

1

What item appears in a user's My Unresolved Items after synchronization using Salesforce for Outlook? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Cases not assigned to a contact

  • Notes not assigned to a record

  • Emails not assigned to a record

  • Contacts not assigned to an account

Explicação

Questão 17 de 110

1

Which statement about products and price books is true? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • A product can have a different list price in different price books

  • Price books that contain assets cannot contain products

  • Products without a price are automatically added to the standard price book

  • The standard and list price for a product can be listed in multiple currencies

Explicação

Questão 18 de 110

1

What will occur when a system admin creates a dynamic dashboard?

Selecione uma das seguintes:

  • The data displayed varies based on the user viewing the dashboard

  • The dashboard component resizes based on the device used to view it

  • The dashboard automatically sends an email when the underlying data changes

  • The dashboard refreshes automatically whenever the underlying data changes

Explicação

Questão 19 de 110

1

A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • When the record no longer matches the rule criteria

  • When a validation rule triggered for the record

  • When another record triggers the same workflow

  • When the action is deleted from the workflow queue

Explicação

Questão 20 de 110

1

What can be transferred from one user to another user during mass transfer of account records? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Closed cases

  • Open cases

  • Closed activities

  • Open activities

  • Related custom object records

Explicação

Questão 21 de 110

1

Universal Container set the organization-wide settings for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system admin give the sales operations team read/write access to all escalated cases?

Selecione uma das seguintes:

  • Create a criteria-based sharing ule

  • Create an ownership-based sharing rules

  • Create a case-assignment rule

  • Create a case-escalation rule

Explicação

Questão 22 de 110

1

What permission is set in a user profile? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Object permissions

  • Active

  • Run reports

  • Mass email

  • Marketing user

Explicação

Questão 23 de 110

1

Which statement is true regarding an approval process? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • An approval action defines the result of record approval or rejection

  • A delegated approver can reassign approval requests

  • The approval-history related list can be used to track the process

  • An assignment rule defines the approver for each process step

Explicação

Questão 24 de 110

1

What is affected by changing the default locale setting for an organization?

Selecione uma das seguintes:

  • Language

  • Date fields

  • Currency

  • Time zone

Explicação

Questão 25 de 110

1

What will happen when a user attempts to log into Salesforce from an IP address that is outside the login IP range on the User's profile within the organization-wide trusted IP range?

Selecione uma das seguintes:

  • The user will not be able to log in at all

  • The user will be able to log in after the computer is activated

  • The user will be able to log in without activating the computer

  • The user will be able to log in after answering a security question

Explicação

Questão 26 de 110

1

How can a system admin add users to a Salesforce organization using chatter free? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Assign chatter-free licenses to users outside the specified user domains

  • Assign chatter-free licenses to existing user Salesforce users

  • Create users in the organization and assign them a chatter-free license

  • Enable invites to allow users to invite others within specified email domains

Explicação

Questão 27 de 110

1

When can a validation rule be used to prevent invalid data? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • When records are deleted by a user

  • When records are imported

  • When reocrds are edited by a user

  • When records are submitted using web-to-lead

  • When records are updated by a workflow rule

Explicação

Questão 28 de 110

1

Universal Container has two business groups, products and services. Both groups will be using opportuniy to track deals, but different fields are required by each group. How should a system admin meet this requirement? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Create two sales processes

  • Create two permission sets

  • Create two record types

  • Create two page layouts

Explicação

Questão 29 de 110

1

Universal Container has a private sharing model in which region sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions. What permission can a system admin enable to meet this requirement in the regional sales managers' customer profile?

Selecione uma das seguintes:

  • "visible" for the sales app

  • "view all" for opportunities

  • "view all data"

  • "read" for opportunities

Explicação

Questão 30 de 110

1

Which statement about chatter posts and comments are true? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Updates to the chatter feed on a record are only visible to users with access to the record

  • Posts made to a user's profile are visible to all users in the organization

  • Posts to a user's profile are hidden from anyone below that user in the role hierarchy

  • Posts to a user's profile can be made private by clicking the icon

Explicação

Questão 31 de 110

1

Criteria-based sharing rules can be created for which objects? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Contacts

  • Accounts

  • Opportunities

  • Campaign Members

  • Users

Explicação

Questão 32 de 110

1

Where can conditional highlighting be used? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Tabular reports

  • Enhanced list views

  • Matrix reports

  • Summary reports

Explicação

Questão 33 de 110

1

The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead-assignment rule assigns the leads to the appropriate sales representatives. How can a system admin ensure that all leads are handled even when they do not meet the assignment criteria?

Selecione uma das seguintes:

  • Specify a default lead owner

  • Specify a default lead creator

  • Create an escalation rule to route unassigned leads

  • Create a validation rule to route unassigned leads

Explicação

Questão 34 de 110

1

What should an admin consider when setting up case feed?

Selecione uma das seguintes:

  • Chatter feed tracking must be enabled for the case object

  • Case feed requires the service cloud user feature license

  • The use case feed permission is automatically active for all profiles

  • Case feed replaces the standard case detail page by default

Explicação

Questão 35 de 110

1

Universal Container needs to synchronize data between Salesforce and an external financial system. How can a system admin accomplish this?

Selecione uma das seguintes:

  • Use an external ID field to match records between the systems

  • Use the data loader to match records between the systems

  • Use the data loader to upsert Salesforce records into the financial system

  • Use the Excel connector to export records from both systems into Excel

Explicação

Questão 36 de 110

1

Universal Container currently assigns its user from the facilities and IT teams to the same profile. Universal Container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an admin meet this requirement?

Selecione uma das seguintes:

  • Configure field level security on the new object for the facilities team

  • Assign the facilities team to a new role in the role hierarchy

  • Create a custom profile for users on the facilities team

  • Modify the standard profile currently shared by both teams

Explicação

Questão 37 de 110

1

Which statement is true regarding the Answer community? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Answers can be displayed externally on a customer or partner portal

  • Data categories control access to articles and questions

  • Unanswered questions are automatically escalated to new cases

  • Community experts must be internal Salesforce users

Explicação

Questão 38 de 110

1

Where can multilingual solution search feature be enabled? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Solution tab search

  • Salesforce content

  • Self-service portal

  • Public knowledge base

Explicação

Questão 39 de 110

1

A system admin at Universal Container needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Export opportunities and update using the import wizard

  • Use the similar opportunities to update the opportunites

  • Export opportunities and update using the data loader

  • Create a list view for opportunities and update using inline editing

Explicação

Questão 40 de 110

1

What does a custom report type determine? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • The report format of the resulting report

  • The field that can be used as columns when building a report

  • The custom summary formulas displayed in a resulting report

  • The objects that are available when building a report

Explicação

Questão 41 de 110

1

How can a system admin grant users access to dashboards? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Designate running users

  • Create and share data categories

  • Share folders with public groups

  • Share folders with roles

Explicação

Questão 42 de 110

1

Sales management at Universal Container needs to display the information below in each account record: amount of all closed-won opportunities, amount of all open opportunities.
Which feature should a system admin use to meet this requirement?

Selecione uma das seguintes:

  • Roll-up summary fields

  • Calculated columns in the related list

  • Cross-object formula fields

  • Workflow rules with fields updates

Explicação

Questão 43 de 110

1

Universal Container requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team's opportunities in the report results. How can the system admin address this problem?

Selecione uma das seguintes:

  • Update the sharing rule to limit user access to certain opportunities

  • Move the opportunity reports into a folder with restricted access

  • Use the show filter to filter report results and reduce records returned

  • Move the opportunity reports into each user's personnel report folder

Explicação

Questão 44 de 110

1

What can be done with a workflow field update action? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Change the record type of a record

  • Update the value of a formula field

  • Update the value of a field on a child object

  • Apply a specific value to a field

Explicação

Questão 45 de 110

1

Universal Container wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should a system admin meet this requirement? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Add the account related list to the survey page layout

  • Create a lookup relationship field on the account object

  • Create a lookup relationship field on the survey project

  • Add the survey related list to the account page layout

Explicação

Questão 46 de 110

1

The cloud scheduler has which capability? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • The cloud scheduler allows users to view available meeting times on lead and contact calendars

  • Salesforce can automatically propose multiple meeting times based on Salesforce user calendars

  • The cloud scheduler can be enabled at the user profile level

  • A custom logo can be added to the meeting request email set to a contact or lead

Explicação

Questão 47 de 110

1

What can an admin configure for users on the search result page? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Columns displayed for each object

  • Filter by which users can narrow down results

  • Number of records displayed for each object

  • Field being searched for on each object

  • Objects included in the search

Explicação

Questão 48 de 110

1

What type of field allows users to input text, images, and links?

Selecione uma das seguintes:

  • Text area

  • Input area

  • Text area (rich)

  • Text and image area

Explicação

Questão 49 de 110

1

A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "create" profile permission for campaigns. How should a system admin grant the correct access to the user?

Selecione uma das seguintes:

  • Create a campaign sharing rule to grant access to the user

  • Grant the user delegated administration rights to campaigns

  • Assign the user to the standard marketing user profile

  • Select the marketing user checkbox on the user record

Explicação

Questão 50 de 110

1

When converting a lead, how can an admin capture custom lead data on the converted contact?

Selecione uma das seguintes:

  • Map custom lead field to the standard lead field

  • Use the data loader to move the custom lead data

  • Map custom lead field to custom contact fields

  • Use the lead conversion wizard to select the fields

Explicação

Questão 51 de 110

1

Universal Container has two sales groups, each with its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

Selecione uma ou mais das seguintes:

  • Page layouts

  • Multi-select picklists

  • Record types

  • Roles

Explicação

Questão 52 de 110

1

What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?

Selecione uma das seguintes:

  • Read-only

  • Default off

  • Tab hidden

  • Default on

Explicação

Questão 53 de 110

1

Which data can be highlighted in a report using conditional highlighting? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Date fields

  • Summarized totals

  • Group by field names

  • Summary formulas

  • Grand totals

Explicação

Questão 54 de 110

1

A user at Universal Container reports an error message when attempting to log in. The admin checks the user's login history, but there is no record of the attempted login. What could be the cause of this issue?

Selecione uma das seguintes:

  • The user is attempting to login with the wrong password

  • The user is attempting to login outside of the profile IP login range

  • The user is attempting to login outside of the profile login hours

  • The user is attempting to login with the wrong username

Explicação

Questão 55 de 110

1

What does the controlling field determine when field dependencies are being created?

Selecione uma das seguintes:

  • The dependent fields that appear on a layout

  • The default value populated in the dependent field

  • The values that appear in the dependent field

  • The field-level-security for the dependent field

Explicação

Questão 56 de 110

1

Which feature license can be assigned to a user record in Salesforce? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Opportunity users

  • Console user

  • Service Cloud user

  • Knowledge user

Explicação

Questão 57 de 110

1

What is the capability of Service Cloud (Customer) portal? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Customers can log, view, edit, and close their own cases

  • The portal can be customized with corporate branding

  • Customers can view and edit contacts related to their own accounts

  • The portal and its users can be created without additional licensing

Explicação

Questão 58 de 110

1

How can a sales user relate an opportunity to a campaign? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Select the campaign record type when creating the opportunity

  • Use the campaign influence related list on the opportunity

  • Use the campaign hierarchy related list on the opportunity

  • Select the primary campaign source for the opportunity

Explicação

Questão 59 de 110

1

The admin at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?

Selecione uma das seguintes:

  • Lookup filter

  • Formula

  • Hierarchical relationship

  • Lookup relationship

Explicação

Questão 60 de 110

1

The recruiting team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account's support plan expires. What should an admin configure to meet this requirement?

Selecione uma das seguintes:

  • Auto-response rule

  • Assignment rule

  • Workflow rule

  • Escalation rule

Explicação

Questão 61 de 110

1

Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an admin accomplish this? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Create a validation rule

  • Create a custom fields

  • Create a support processes

  • Create a page layout

Explicação

Questão 62 de 110

1

Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

Selecione uma das seguintes:

  • Each account must not have related contacts

  • Each contact must have a related account

  • Each account may or may not have related contacts

  • Each contact may or may not have related accounts

Explicação

Questão 63 de 110

1

A system admin at Universal Container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed stage. Which data validation tool can be used to accomplish this? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Record types and read-only page layouts

  • Formula fields

  • Data validation rules

  • Workflow approvals

Explicação

Questão 64 de 110

1

What can be modified on standard object fields? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Picklist values

  • Default text

  • Label

  • Help text

  • Field type

Explicação

Questão 65 de 110

1

Universal Container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an admin meet this request?

Selecione uma das seguintes:

  • Enable chatter feed tracking on opportunities

  • Add sales engineers to opportunity teams

  • Add chatter groups to opportunities

  • Add sales engineers to account teams

Explicação

Questão 66 de 110

1

What can a marketing user do using the manage button on a campaign record? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Create a custom report including all the campaign members

  • Import new leads and associate them with the campaign

  • Associate existing opportunities with the campaign

  • Associate existing contacts with the campaign

Explicação

Questão 67 de 110

1

The support group at Universal Container wants agents to capture different information for product support and inquiry cases. What feature should an admin use to meet these requirements? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Page layouts

  • Permission sets

  • Record types

  • Support processes

  • Field level security

Explicação

Questão 68 de 110

1

When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?

Selecione uma das seguintes:

  • Active currency

  • Record currency

  • Corporate currency

  • Personnel currency

Explicação

Questão 69 de 110

1

Universal Containers set the organization-wide default for opportunities to private. Which record will an opportunity pipeline report return?

Selecione uma das seguintes:

  • Opportunities for which the user running the report is also the account owner

  • Opportunities for the entire sales organization regardless of the user running the report

  • Opportunities owned by the user running the report and users below them in the role hierarchy

  • Opportunities owned by the user running the report and users in the same role in the role hierarchy

Explicação

Questão 70 de 110

1

Which privilege can be granted to members of a content library (workspace) without modifying user permissions? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Edit a member's library permissions

  • Add tags when editing content details

  • Share content with other users in chatter

  • Create a new library

Explicação

Questão 71 de 110

1

What should an admin consider with configuring workflow rules? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Rules can be evaluated when records are created or edited

  • Rule actions can take place immediately or on a specific date

  • Rules must be deactivated before using an import wizard

  • All existing records are evaluated when a new rule is activated

Explicação

Questão 72 de 110

1

Universal container has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representatives do to ensure the marketing team can access the opportunity?

Selecione uma das seguintes:

  • Manually share the record with the public group

  • Add the public group to the opportunity team

  • Change the opportunity owner to the public group

Explicação

Questão 73 de 110

1

What setting is controlled by a user's profile? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Locale settings

  • Feature license assignment

  • Field level security

  • Record type assignment

  • Assigned apps

Explicação

Questão 74 de 110

1

If two objects have parent-child relationship, how can a user access the child record from the parent record?

Selecione uma das seguintes:

  • Custom link

  • Child field

  • Lookup field

  • Related list

Explicação

Questão 75 de 110

1

Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address the concern, the admin set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field. What should an admin do to troubleshoot the issue? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Verify the users have the "Modify All Data" permissions for the account on their profiles

  • Verify the field-level security for the Industry field is not set to "Read Only" on the user profiles

  • Verify the users have Edit permission for accounts on their profiles

  • Verify the Industry field is set as required on all the account page layouts assigned to the users

Explicação

Questão 76 de 110

1

What standard object has a one-to-many relationship with the account object? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Case

  • Contact

  • Lead

  • Opportunity

  • Campaign

Explicação

Questão 77 de 110

1

The sales operations team at Universal Containers needs to be able to read, edit, delete, and transfer all records owned by sales representatives. How can a system admin meet this requirement?

Selecione uma das seguintes:

  • Add sales operations users to the default account teams for all sales reps

  • Define a role hierarchy where the sales operations role is above the sales reps role

  • Create sharing rules that give sales operations access to records owned by sales reps

  • Manually share all records owned by sales reps with sales operations

Explicação

Questão 78 de 110

1

What should a system admin consider when deleting a custom field? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Fields used in workflow and assignment rules cannot be deleted

  • Fields must be removed from page layouts after being deleted

  • Field values should be archived before a field is deleted

  • Existing field values must be transferred to a new custom field

  • Deleted fields and values can be restored from the recycle bin within 15 days

Explicação

Questão 79 de 110

1

A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records?

Selecione uma das seguintes:

  • Import Wizard

  • Merge Leads Function

  • Data Loader

  • Validation Rules

Explicação

Questão 80 de 110

1

What is an option when customizing a report? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Add a grouping

  • Add a filter

  • Add a gauge component

  • Schedule a refresh time

  • Summarize fields

Explicação

Questão 81 de 110

1

What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Inline editing

  • Enhanced lists

  • Enhanced profile list views

  • Enhanced page layout editor

Explicação

Questão 82 de 110

1

A marketing user needs to create a new campaign, but the "New" button is NOT visible from the campaign home page. The system admin has verified that the user has the "Create" profile permission for the campaign object. How should the system admin resolve the issue?

Selecione uma das seguintes:

  • Grant the user "Read" profile permissions for the Campaign object

  • Select the Marketing User check box in the user record

  • Select the "Manage Campaign" profile permissions

  • Add the "New" button to the page layout using the page layout editor

Explicação

Questão 83 de 110

1

A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system admin help the user log into Salesforce? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Click "Reset Password" on the user's record detail page

  • Send an email to user containing the user's password

  • Click unlock on the user's record detail page

  • Log in as the user and enter a new password

Explicação

Questão 84 de 110

1

Universal Containers uses a custom field on the Account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. What feature should a system admin use to meet this requirement?

Selecione uma das seguintes:

  • Roll-up summary field

  • Workflow field update

  • Lookup field

  • Cross-object formula field

Explicação

Questão 85 de 110

1

Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system admin use to meet this requirement? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Support process

  • Page layouts

  • Record types

  • Validation rules

  • Delegated administration

Explicação

Questão 86 de 110

1

What is the purpose of the Service Cloud (Customer) Portal? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • To allow partners to access contact records for case collaboration

  • To provide Web Self Service by exposing Knowledge articles

  • To share support reports and dashboards with high profile accounts

  • To allow customers to log in and check the status of cases online

Explicação

Questão 87 de 110

1

Universal Containers requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system admin use to accomplish this?

Selecione uma das seguintes:

  • Account analytic snapshot

  • Account report export

  • Data loader

  • Data export service

Explicação

Questão 88 de 110

1

A system admin at Universal Containers created a new account record type. However, sales users are unable to select the record type when creating new account records. What is a possible reason for this? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • The record type has not been activated

  • The record type has not been added to the sales user profile

  • The record type has not been set as the default record type

  • The record type does not have an assigned page layout

Explicação

Questão 89 de 110

1

Which chart type can be used to display summary values from two different levels of grouping in a report? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Stacked bar chart

  • Grouped line chart

  • Funnel chart

  • Donut chart

Explicação

Questão 90 de 110

1

Which level of access can be set when sharing a document folder with users? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Read/write/create/delete

  • Read/write

  • Read/write/create/read-only

  • Read-only

Explicação

Questão 91 de 110

1

When are validation rules applied when using Salesforce for Outlook?

Selecione uma das seguintes:

  • Every time a record is saved

  • Every time a user view a record

  • Every time a record is updated

  • Every time data is synced with the server

Explicação

Questão 92 de 110

1

What should be considered when configuring the lead conversion process? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Standard lead fields are automatically converted into account, contact, and opportunity fields

  • Custom lead fields can be mapped to custom object fields

  • Custom lead fields can be mapped to account, contact, and opportunity fields

  • Roll-up summary lead fields can be mapped to custom contact fields

Explicação

Questão 93 de 110

1

An opportunity record created with a close date of July 30th meets the criteria of time-dependent workflow rule. The time dependent action is scheduled for July 23rd. What happens if the opportunity is edited before July 23rd and no longer meets the criteria?

Selecione uma das seguintes:

  • The time dependent action will execute on July 30

  • The time dependent action is put on hold

  • The time dependent action will execute on July 23

  • The time dependent action is automatically removed from the queue

Explicação

Questão 94 de 110

1

When case assignment rules are being set up, cases can be assigned to whom? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Case team

  • Queue

  • Contact

  • User

Explicação

Questão 95 de 110

1

The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system admin automate this process?

Selecione uma das seguintes:

  • Create an email template for each language and an assignment rule to send the appropriate template

  • Create a single email template and use the translation workbench to translate and send the appropriate template

  • Create an email template for each language and an auto-response rule to send the appropriate template

  • Create an email template for each language and a workflow alert to send the appropriate template

Explicação

Questão 96 de 110

1

What does a page layout allow an admin to control?

Selecione uma das seguintes:

  • The fields users see on detail and edit pages

  • The fields users type see in reports and list views

  • The record types available to each role and profile

  • The business process and related picklist values displayed

Explicação

Questão 97 de 110

1

Which component can be included in a custom home page layout? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Dashboard components

  • Trending chatter topics

  • Analytic snapshots

  • Messages and alerts

  • Pending approval list

Explicação

Questão 98 de 110

1

Sales reps at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails. How can an admin meet these requirements?

Selecione uma das seguintes:

  • Change the OWD default settings

  • Modify a standard profile

  • Create a custom profile

  • Create a sharing rule

Explicação

Questão 99 de 110

1

When using sharing rules, what users can records be shared with? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Queues

  • Roles and subordinates

  • Public groups

  • Profiles

Explicação

Questão 100 de 110

1

How can Knowledge articles be used? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • To display Salesforce Answers

  • To resolve customer cases

  • To display for customer self-service

  • To display Salesforce Solutions

Explicação

Questão 101 de 110

1

When importing data, what happens if some records do NOT meet the data validation criteria?

Selecione uma das seguintes:

  • Import process ignores the data validation criteria

  • Import process requires user authorization to import the invalid records

  • Import process aborts when it encounters the first invalid record

  • Import process fails only for the records with invalid data

Explicação

Questão 102 de 110

1

A user profile has login hour restrictions set to Monday through Friday, 8am to 5pm. The user logged in at 4:30pm on Tuesday and it is now 5:01pm. Which behavior of the application should the user expect?

Selecione uma das seguintes:

  • The user will be able to continue working but will be unable to start any new sessions

  • The user will be able to continue working and start new sessions

  • The user will be logged out and unsaved work in process will be saved

  • The user will be logged out and any unsaved work in process will be lost

Explicação

Questão 103 de 110

1

Which statement about Community experts is true? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Community experts can delete inappropriate community content

  • Community experts are designated by an icon

  • Community experts can manage Salesforce Ideas Categories

  • Community experts can be designated for Salesforce Ideas or Answers

Explicação

Questão 104 de 110

1

What option is available when scheduling a dashboard refresh? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Define refresh times for specific dashboard components

  • Send a refresh notification to users with access to the dashboard

  • View and remove scheduled dashboard refresh

  • Schedule the dashboard to refresh in different time zones

Explicação

Questão 105 de 110

1

Which option is available when using process Visualizer? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Share annotated approval process diagrams

  • Add approval steps from the process Visualizer

  • Edit the criteria used to trigger the approval process

  • View approval process as a flow chart

Explicação

Questão 106 de 110

1

When working on opportunities, sales reps at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system admin use to facilitate them? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Big deal alerts

  • Chatter groups

  • Similar opportunities

  • Opportunity update reminders

Explicação

Questão 107 de 110

1

Which schedule type can be defined for a product? Choose 2 answers.

Selecione uma ou mais das seguintes:

  • Revenue

  • Production

  • Quantity

  • Forecast

Explicação

Questão 108 de 110

1

Which setting can a system admin control in the Salesforce user interface? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Enable spell checker

  • Enable enhanced list views

  • Enable customizable recent items

  • Enable hover details

  • Enable chatter for specific users

Explicação

Questão 109 de 110

1

The VP of sales at universal containers requested that “Verbal Agreement” be added as a new opportunity stage. The Administrator added this new picklist value to the stage field, but found that the new value was not available to users. What should the administrator do?

Selecione uma das seguintes:

  • Ensure the limit of 10 stage values was not exceeded

  • Ensure the new value was marked as active

  • Add the new value to the appropriate record type

  • Add the new value to the appropriate sales process

Explicação

Questão 110 de 110

1

What can an administrator configure for users on the search results? Choose 3 answers.

Selecione uma ou mais das seguintes:

  • Filters by which users can narrow down results

  • Objects included in the search

  • Fields being searched on for each object

  • Number of records displayed for each object

  • Columns displayed for each object

Explicação

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