Primary Resources
1. GE Change Management (CAP) Slideshare: http://www.slideshare.net/HomerZhang/ge-change-managementcap
2. Health Care Leader Action Guide to Effectively Using HCAHPS. Health Research & Educational Trust.Chicago: March 2012. Retrieved on April 26, 2012 fromhttp://www.hpoe.org/resources/hpoehretaha-guides/807
3. Simmons, S. & Fraser, C. (2012 August 21). Why hospitals don’t deliver great service. Retrievedon December 12, 2012 from http://www.gallup.com/businessjournal/156701/why-hospitals-dondeliver-%20great-service.aspx
4. The Beryl Institute PX Body of Knowledge Course: Coaching and Developing Others. http://www.theberylinstitute.org/events/EventDetails.aspx?id=465551
5. The Beryl Institute. PX Body of Knowledge Course: Employee Engagement.
http://www.theberylinstitute.org/events/EventDetails.aspx?id=435111
6. The Beryl Institute. PX Body of Knowledge Course – Organizational Effectiveness. http://www.theberylinstitute.org/events/EventDetails.aspx?id=466083
7. The Beryl Institute. (2010 September/October). The four cornerstones of an exceptional patientexperience: focus, accountability, engagement, and commitment. Retrieved on May 14, 2016
from https://theberylinstitute.site-ym.com/store/ViewProduct.aspx?id=609387
8. The Importance of Employee Recognition: http://www.cuttingedgepr.com/encourage-employee-recognition.htm

	Criado por Lydia Elliott, Ed.D aproximadamente 8 anos atrás

Listed are the action recommendations for Domain IV provided by the Beryl Institute workbook. These recommendations will guide our discussions and provide the focus for our research.

Domain IV: Actions and Recommendations