Amanda MItchell
Quiz por , criado more than 1 year ago

Chapter 11 is complete now. Chapters 12 through 15 will be coming in the following days. Please ignore any typos you will see. This has taken hours to do.

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Amanda MItchell
Criado por Amanda MItchell aproximadamente 8 anos atrás
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MGT 370 Exam 3 Henderson SFASU

Questão 1 de 184

1

______________ is the ability to influence people toward the attainment of organizational goals.

Selecione uma das seguintes:

  • Power

  • Influence

  • Attitude

  • Leadership

Explicação

Questão 2 de 184

1

Preencha o espaço em branco para completar o texto.

means being unpretentious and modest rather than arrogant and prideful.

Explicação

Questão 3 de 184

1

Preencha o espaço em branco para completar o texto.

means that the relationship among people is not passive.

Explicação

Questão 4 de 184

1

Preencha o espaço em branco para completar o texto.

refers to the highest level in a hierarchy of manager capabilities.

Explicação

Questão 5 de 184

1

Contributing talent, skills, & knowledge is which level on the Level 5 Hierarchy?

Selecione uma das seguintes:

  • Level 1- Individual (Capable)

  • Level 2- Team Member (Contributing)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Explicação

Questão 6 de 184

1

Contributing individually and works well in groups is which level on the Level 5 Hierarchy?

Selecione uma das seguintes:

  • Level 1- Individual (Capable)

  • Level 2- Team Member (Contributing)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Explicação

Questão 7 de 184

1

Managing team members and assets to reach set objectives is which level on the Level 5 Hierarchy?

Selecione uma das seguintes:

  • Level 1- Individual (Capable

  • Level 2- Team Member (Contributing)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Explicação

Questão 8 de 184

1

Stimulating high standards and championing dedication to vision is which level on the Level 5 Hierarchy?

Selecione uma das seguintes:

  • Level 1- Individual (Capable)

  • Level 2- Team Member (Contibuting)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Explicação

Questão 9 de 184

1

Builds excellence through dedication and humility is which level on the Level 5 Hierarchy?

Selecione uma das seguintes:

  • Level 1- Individual (Capable)

  • Level 2- Team Member (Contributing)

  • Level 3- Manager (Competent)

  • Level 4- Leader (Effective)

  • Level 5- Executive

Explicação

Questão 10 de 184

1

Select all of the characteristics of a Level 5 Leader from the list below.

Selecione uma ou mais das seguintes:

  • Often seem shy and self-effacing

  • Accept responsibility for mistakes

  • Give credit for successes to other people

  • Build organizations based on solid values

  • Blame failures on others

  • Are arrogant and have strong egos

Explicação

Questão 11 de 184

1

Preencha o espaço em branco para completar o texto.

A transcends self-interest to serve others, the organization, and society.

Explicação

Questão 12 de 184

1

Why has the concept of servant leadership gained renewed interest in recent years?

Selecione uma das seguintes:

  • Companies are trying to recover from ethical scandals and compete to retain the best human capital

  • Companies are trying to hide past mistakes by trading their best human talent

  • Companies are assuming that their best work is moving very quickly.

  • Companies are managing tasks and themselves instead of people

Explicação

Questão 13 de 184

1

What are the levels on which servant leaders operate?

Selecione uma das seguintes:

  • Fullfillment of their subordinates goals and needs and for the purpose or mission of their organization

  • Fulfillment of their subordinates goals and needs

  • for the purpose or mission of their organization

  • To gain credit for accomplishments

  • To gain credit for accomplishments and for the purpose or mission of their organization

Explicação

Questão 14 de 184

1

Preencha o espaço em branco para completar o texto.

An is an individual who knows how to understand themselves, who espouse and act consistent with higher-order ethical values and who empowerrs and inspires others.

Explicação

Questão 15 de 184

1

Select each of the key characteristics of an authentic leader.

Selecione uma ou mais das seguintes:

  • Authentic leaders pursue their purpose with passion

  • Authentic leaders practice solid values

  • Authentic leaders establish connected relationships

  • Authentic leaders Demonstrate self-discipline

  • Authentic leaders look out for themselves

  • Authentic leaders Place themselves on a pedestal

  • Authentic leaders expect to be feared

  • Authentic leaders lead with their hearts as well as their heads

Explicação

Questão 16 de 184

1

Preencha o espaço em branco para completar o texto.

means that the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.

Explicação

Questão 17 de 184

1

Whose leadership style is more suited to today's organization?

Selecione uma das seguintes:

  • Men

  • Women

Explicação

Questão 18 de 184

1

Who does it better?
Develops Others

Selecione uma das seguintes:

  • Men

  • Women

  • Men and Women equally

Explicação

Questão 19 de 184

1

Who does it better?
Drives for results

Selecione uma das seguintes:

  • Men

  • Women

  • Men and Women equally

Explicação

Questão 20 de 184

1

Who does it better?
Inspires and Motivates Others

Selecione uma das seguintes:

  • Men

  • Women

  • Men and Women equally

Explicação

Questão 21 de 184

1

Who does it better?
Innovates

Selecione uma das seguintes:

  • Men

  • Women

  • Men and Women Equally

Explicação

Questão 22 de 184

1

Who does it better?
Builds Relationships

Selecione uma das seguintes:

  • Men

  • Women

  • Men and Women Equally

Explicação

Questão 23 de 184

1

Who does it better?
Technical or Prefessional Expertise

Selecione uma das seguintes:

  • Men

  • Women

  • Men and Women Equally

Explicação

Questão 24 de 184

1

Preencha os espaços em branco para completar o texto.

A good way to think of the distinction between management and leadership is that organizes the production and supply of fish to people whereas teaches and motivates people to fish.

Explicação

Questão 25 de 184

1

Eric Schmidt's leadership principles can be summarized by which of the following precepts?

Selecione uma ou mais das seguintes:

  • Get to know your employees

  • Create new ways to reward and promote high performers

  • Get to know your customers

  • Let employees own the problems that you want them to solve

  • Allow people to function outsided the hierarchy

  • Have employees' performance reviewed by someone whom they respect for their objectivity

  • Allow other managers to delegate tasks to your employees

Explicação

Questão 26 de 184

1

What did Eric Schmidt use to take Google to the next stage of growth?

Selecione uma das seguintes:

  • A Combination of skillful management and good leadership

  • Good leadership

  • Skillful management

  • An Openess to new ideas

  • an innovative persective

  • A combination of an innovative perspective and An Openness to new ideas

Explicação

Questão 27 de 184

1

_____________ are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and even appearance.

Selecione uma das seguintes:

  • Traits

  • Strengths

  • Abilities

  • Capabilities

Explicação

Questão 28 de 184

1

Preencha os espaços em branco para completar o texto.

Rather than just understanding their , the best leaders recognize and hone their .

Explicação

Questão 29 de 184

1

_______________ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and provide each individual with his or her best tools for accomplishmnt and satisfaction.

Selecione uma das seguintes:

  • Strengths

  • Traits

  • Characterstics

  • Qualities

Explicação

Questão 30 de 184

1

What are the 2 types of behavior that have been identified as applicable to effective leadership in a variety of situations?

Selecione uma ou mais das seguintes:

  • Task-Oriented Behavior

  • People-Oriented Behavior

  • Customer-oriented Behavior

  • Organization-Oriented Behavior

Explicação

Questão 31 de 184

1

Preencha o espaço em branco para completar o texto.

are broadly defined behaviorior categories, as a basis for study and comparison.

Explicação

Questão 32 de 184

1

__________ A people-oriented behavior and is the extent to which the leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust.

Selecione uma das seguintes:

  • Consideration

  • Collaboration

  • Capablity

  • Cooperation

Explicação

Questão 33 de 184

1

___________ is a Task-oriented Behavior, that is the extent to which the leader is task-oriented and directs subordinate work activities toward goal attainment.

Selecione uma das seguintes:

  • Initiating structure

  • Consideration

  • Task Structure

  • Manager structure

Explicação

Questão 34 de 184

1

Studies suggest that leaders may be on consideration and on initiating structure or low on consideration and high on initiating structure.

Arraste e solte para completar o texto.

    high
    Low
    low
    High

Explicação

Questão 35 de 184

1

The most effective supervisors are those who established high performance goals and displayed supportive behavior towards subordinates are called___________

Selecione uma das seguintes:

  • Employee-Centered leader

  • Job-Centered Leader

  • Self-Centered Leader

  • Customer-Centered Leader

Explicação

Questão 36 de 184

1

_______________ Often is considered the most effective style and is recommended for leaders because organization members work together to accomplish tasks.

Selecione uma das seguintes:

  • Team Management (9,9)

  • Country Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impoverished Management (1,1)

Explicação

Questão 37 de 184

1

__________ Occurs when primary emphasis is given to people rather than to work outputs.

Selecione uma das seguintes:

  • Team Management (9,9)

  • Country-Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impoverished Management (1,1)

Explicação

Questão 38 de 184

1

____________ Occurs when efficiency in operations is the dominant orientation.

Selecione uma das seguintes:

  • Team Management (9,9)

  • Country-Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impoverished Management (1,1)

Explicação

Questão 39 de 184

1

___________ Reflects a moderate amount of concern for both people and production.

Selecione uma das seguintes:

  • Team Management (9,9)

  • Country-Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impoverished Management (1,1)

Explicação

Questão 40 de 184

1

____________ means the abscence of a management philosophy; managers exert little effort toward interpersonal relationships or work accomplishments.

Selecione uma das seguintes:

  • Team Management (9,9)

  • Country-Club Management (1,9)

  • Authority-Compliance Management (9,1)

  • Middle-of-the-Road Management (5,5)

  • Impovershied Management (1,1)

Explicação

Questão 41 de 184

1

Preencha o espaço em branco para completar o texto.

to leadership explores how the organizational situation influences leader effectiveness.

Explicação

Questão 42 de 184

1

________- refers to a combination of confidence, committment, and motivation, and a follower may be high or low on any of the three ariables.

Selecione uma das seguintes:

  • Willingness

  • Ability

  • Motivation

  • Capablity

Explicação

Questão 43 de 184

1

____________ refers to the amount of knowledge, experience, and demonstrated skill that a subordinate brings to the task.

Selecione uma das seguintes:

  • Willingness

  • Ability

  • Strength

  • Talent

Explicação

Questão 44 de 184

1

The is a highly dictating style and involves giving explicit directions about how tasks should be accomplished.

Arraste e solte para completar o texto.

    telling style (S1)
    selling style (S2)
    participating style (S3)
    delegating style (S4)

Explicação

Questão 45 de 184

1

The is one where the leader explains decisions and gives subordinates a chance to ask questions and gain clarity and understanding about work tasks.

Arraste e solte para completar o texto.

    selling style (S2)
    telling style (S1)
    participating style (S3)
    delegating style (S4)

Explicação

Questão 46 de 184

1

The is one where the leader shares ideas with subordinates, gives them a chance to participate, and facilitates decision making.

Arraste e solte para completar o texto.

    participating style (S3)
    telling style (S1)
    selling style (S2)
    delegating style (S4)

Explicação

Questão 47 de 184

1

The provides little direction and little support because the leader turns over responsibility for decisions and their implementation to subordinates.

Arraste e solte para completar o texto.

    delegating style (S4)
    telling style (S1)
    selling style (S2)
    participating style (S3)

Explicação

Questão 48 de 184

1

Fiedler cinsidered a person's leadership style relatively and difficult to change. The basin Idea is to match the Leader's style with the situation for their effectiveness.

Arraste e solte para completar o texto.

    fixed
    variable
    most favorable
    least favorable

Explicação

Questão 49 de 184

1

A situation would be considered ____________Favorable to the leader when leader-member relationships are positive, tasks are highly structured, and the leader has formal authority over followers.

Selecione uma das seguintes:

  • Highly

  • Slightly

  • Not

  • Somewhat

Explicação

Questão 50 de 184

1

leaders are more effective when the situation is either highly favorable or highly unfavorable. leaders are more effective in situations of moderate favorability.

Arraste e solte para completar o texto.

    Task-oriented
    People-oriented
    Relationship-oriented
    Job-oriented

Explicação

Questão 51 de 184

1

Why do relationship-oriented leaders perform better in situations of moderate favorability?

Selecione uma das seguintes:

  • Human relations skills are important in achieving high group performance

  • Employees do not listen to people they do not like and trust.

  • Leaders can not control people who do not like them

  • Leaders cannot control people who like them too much

Explicação

Questão 52 de 184

1

What kind of skills does a leader need that can create a positive group atmosphere that will improve relationships, clarify task structure, and establish position power?

Selecione uma das seguintes:

  • Interpersonal skills

  • Intrapersonal skills

  • Relationship skills

  • Public skills

Explicação

Questão 53 de 184

1

What makes the leadership style unnescessary or redundant?

Selecione uma das seguintes:

  • Alternatives

  • Substitutions

  • Neutralizers

  • Eliminators

Explicação

Questão 54 de 184

1

What counteracts the leadership style and prevents the leader from displaying certain behaviors?

Selecione uma das seguintes:

  • Substitutions

  • Neutralizers

  • Alternatives

  • Eliminators

Explicação

Questão 55 de 184

1

The __________ leader has the ability to insspire and motivate people to do more than they would normally do despite obstacles and personal sacrifice.

Selecione uma das seguintes:

  • Charismatic

  • Enthusiastic

  • Authentic

  • Servant

Explicação

Questão 56 de 184

1

Select where the impacts of a charismatic leader come from.

Selecione uma ou mais das seguintes:

  • stating a lofty vision of an imagined future that employees identify with

  • displaying an ability to understand and empathize with followers

  • empowering and trusting subordinates to accomplish results

  • convincing subordinates to do as they are told

Explicação

Questão 57 de 184

1

typpically plays an important part in distinguishing whether a charismatic leader will work to benefit primarily the larger organization or use their skills for ego-building and personal gain.

Arraste e solte para completar o texto.

    Humility
    Strength
    Traits
    Abilities

Explicação

Questão 58 de 184

1

are distinguished by their special ability to bring about innovation and change by recognizing followers' needs and concerns, providing meaning, challenging people to look at old problems in new ways, and acting as role models for the new behaviors and values.

Arraste e solte para completar o texto.

    Transformational leaders
    Transactional leaders
    Charismatic leaders
    Empathetic Leaders

Explicação

Questão 59 de 184

1

clarify the role and task requirements of subordinates, initiate structure, provide appropriate rewards, and try to be considerate and meet social needs of subordinates.

Arraste e solte para completar o texto.

    Transactional leaders
    Transformational leaders
    Charismatic leaders
    Empathetic leaders

Explicação

Questão 60 de 184

1

What is a vision?

Selecione uma das seguintes:

  • An attractive ideal future that is credible but not attainable.

  • An inattractive idea of what is coming but not guaranteed

  • A prediction of future events

  • Unknown outcomes with identifiable risk

Explicação

Questão 61 de 184

1

How many follower styles did Robert E. Kelley come up with?

Selecione uma das seguintes:

  • 5

  • 6

  • 2

  • 3

Explicação

Questão 62 de 184

1

Preencha os espaços em branco para completar o texto.

, thinker does not consider possibilities beyond what he or she is told, does not contribute to the cultivation of the organization, and accepts the supervisor's ideas without thinking.

Explicação

Questão 63 de 184

1

Preencha os espaços em branco para completar o texto.

, thinkers are mindful of the effects of their own and others' behavior on achieving organizational goals.

Explicação

Questão 64 de 184

1

The follower is a passive, yet independaent, critical thinker.

Arraste e solte para completar o texto.

    alienated
    conformist
    pragmatic survivor
    passive
    effective

Explicação

Questão 65 de 184

1

The participates actively in a relationship with the boss but doesn't use critical-thinking skills.

Arraste e solte para completar o texto.

    conformist
    alienated
    pragmatic
    passive
    effective

Explicação

Questão 66 de 184

1

The survivor has qualities of all four extremes- depending on which style fits with the prevelant situation.

Arraste e solte para completar o texto.

    pragmatic
    alienated
    conformist
    passive
    effective

Explicação

Questão 67 de 184

1

The follower exhibits neither critical, independent thinking nor active participation.

Arraste e solte para completar o texto.

    passive
    alienated
    conformist
    pragmatic
    effective

Explicação

Questão 68 de 184

1

The follower is both a critical, independent thinker and active in the organization.

Arraste e solte para completar o texto.

    effective
    alienated
    conformist
    pragmatic
    passive

Explicação

Questão 69 de 184

1

What type of followers recognize that they have power in their relationships with superiors; they have the courage to manage upward, to initiate change, and even to put themselves at risk or in conflict with their boss if they believe it is best for the organization or team?

Selecione uma das seguintes:

  • Passive

  • Alienated

  • Effective

  • Conformist

Explicação

Questão 70 de 184

1

What is the potential ability to influence the behavior of others?

Selecione uma das seguintes:

  • Power

  • Influence

  • Control

  • Ability

Explicação

Questão 71 de 184

1

What is the effect hat a person's actions have on the attitudes, values, beliefs, or behavior of others?

Selecione uma das seguintes:

  • Power

  • Influence

  • Control

  • Ability

Explicação

Questão 72 de 184

1

What is power coming from a formal management position in an organization and the authority granted to it?

Selecione uma das seguintes:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Explicação

Questão 73 de 184

1

What kind of power comes from the authority to hand out rewards to other people?

Selecione uma das seguintes:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Explicação

Questão 74 de 184

1

What type of power comes from the authority to punnish or recommend punishment?

Selecione uma das seguintes:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Explicação

Questão 75 de 184

1

What type of power is the result of a persons' special knowledge or skill regarding the tasks being performed?

Selecione uma das seguintes:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Explicação

Questão 76 de 184

1

What type of power comes from and individuals' personal characteristics that command others' identification, respect, and admiration so that they wish to emulate that individual?

Selecione uma das seguintes:

  • Legitimate power

  • Reward power

  • Coercive power

  • Expert power

  • Referent power

Explicação

Questão 77 de 184

1

People who show initiative, work beyond what is expected of them, take on undesirable but important projects, and show interest in learning about the organization and industry often gain power as a result have which of the following other power sources?

Selecione uma das seguintes:

  • Personal effort

  • Network of relaationships

  • Information

Explicação

Questão 78 de 184

1

What other source of power do people who are enmeshed in a network of relationships have?

Selecione uma das seguintes:

  • Personal effort

  • Network of relationships

  • Information

Explicação

Questão 79 de 184

1

What kind of power do people who have access and control over how and to whom information is distributed?

Selecione uma das seguintes:

  • personal effort

  • Network of relationships

  • Information

Explicação

Questão 80 de 184

1

Select the 6 principles for asserting influence.

Selecione uma ou mais das seguintes:

  • Use rational persuasion

  • Use coercion

  • Help people you like

  • Rely only on yourself

  • Rely on the rule of reciprocity

  • Develop allies

  • Ask for what you want

  • Demand what you want

  • Appeal to a higher authority

Explicação

Questão 81 de 184

1

Preencha o espaço em branco para completar o texto.

refers to the forces either within or external to a person that arouse enthusiasm and persistence a to pursue certain course of action.

Explicação

Questão 82 de 184

1

What does employee motivation affect?

Selecione uma das seguintes:

  • Productivity

  • Cleanliness

  • Organization

  • Visions

Explicação

Questão 83 de 184

1

Individuals and departments rely on other individuals and departments for information or resources to accomplish their work is referred to as being what?

Selecione uma das seguintes:

  • Interdependent

  • Independent

  • Codependent

  • Dependent

Explicação

Questão 84 de 184

1

A __________ is a unit of two or more people who interact and coordinate their work to accomplish a goal to which they are committed and hold themselves mutually accountable.

Selecione uma das seguintes:

  • Team

  • Group

  • Section

  • Division

Explicação

Questão 85 de 184

1

Which of the following is NOT one of the components of the definition of a team?

Selecione uma das seguintes:

  • Two or more people

  • Must interact regularly

  • Must share a performance goal

  • Must be in the same department

Explicação

Questão 86 de 184

1

Putting together a and building aren't the same thing.

Arraste e solte para completar o texto.

    team
    teamwork

Explicação

Questão 87 de 184

1

Select the contributions of effective teams.

Selecione uma ou mais das seguintes:

  • Creativity and Innovation

  • Improved Quality

  • Speed of response

  • Higher productivity

  • Enhanced motivation and satisfaction

Explicação

Questão 88 de 184

1

What kind of teams are composed of a manager and his other subordinates in the formal chain of command?

Selecione uma das seguintes:

  • Functional

  • Cross-functional

  • Self Managed

  • Divisional

Explicação

Questão 89 de 184

1

Facilitation refers to the tendency for the presence of others to enhance the one's performance.

Arraste e solte para completar o texto.

    Social
    Professional

Explicação

Questão 90 de 184

1

What kind of team is composed of employees from the same hierarchical level but from different areas of expertise?

Selecione uma das seguintes:

  • Cross-Functional

  • Functional

  • Divisional

  • Self-Managed

Explicação

Questão 91 de 184

1

Preencha o espaço em branco para completar o texto.

is a group of employees from different departments formed to deal with a specific activity and existing only until the task is finished.

Explicação

Questão 92 de 184

1

Which type of team consists of 5 to 20 multi-skilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service?

Selecione uma das seguintes:

  • Functional

  • Cross-Functional

  • Self-Managed

  • Divisional

Explicação

Questão 93 de 184

1

Which of the following is a typical element of a self-managed team?

Selecione uma das seguintes:

  • Includes employees with several skills and functions and its combined skills are sufficient to perform a major organizational goal

  • Given access to the resources such as information, equipment, machinery, and supplies needed to perform or complete the task

  • Empowered with decision making authority which means that members have the freedom to select new members, solve problems, spend money, monitor results and plan for the future.

  • All of the Answers

Explicação

Questão 94 de 184

1

Which of the following is NOT a reason that working in teams presents a dilemma for many people?

Selecione uma das seguintes:

  • Have to give up independence

  • Have to put up with free riders

  • They are sometimes dysfunctioinal

  • Have to give up individual credit

Explicação

Questão 95 de 184

1

is the teams' ability to meet the personal needs of its members and maintain their membership and commitment. is the performance and the quality and quantity of task outputs defined by teams goals. is the ability of teams to bring greater knowledge and skills to job tasks and enhance the potential of the organization to respond to new threats or opportunities.

Arraste e solte para completar o texto.

    Satisfaction
    Productive output
    Capacity to adapt and learn

Explicação

Questão 96 de 184

1

What kind of team is made up of geographically or organizationally dispersed members who are linked primarily through advanced information and telecommunications technologies?

Selecione uma das seguintes:

  • Virtual

  • Global

  • International

  • Web Based

Explicação

Questão 97 de 184

1

What type of team is a cross-border team made up of members off different nationalities whose activities span multiple countries?

Selecione uma das seguintes:

  • Virtual

  • Global

  • Web Based

  • International

Explicação

Questão 98 de 184

1

Select the critical areas that managers should address when leading virtual teams.

Selecione uma ou mais das seguintes:

  • Use virtual technology to build trust and relationships for effective teamwork

  • Meet face to face to grow their personal network

  • Shape culture through virtual technology to reinforce productive norms

  • Require teleconferences to discuss personal conflicts with other team members

  • Monitor progress and reward members to keep the team progressing toward its goal

Explicação

Questão 99 de 184

1

What team characteristics are most important?

Selecione uma das seguintes:

  • Size, Diversity and Member Roles

  • Size, Location, and Goals

  • Gender, Diversity, and Member Roles

  • Size, Diversity, and Location

Explicação

Questão 100 de 184

1

Preencha o espaço em branco para completar o texto.

As a team in size, it becomes harder for each member to interact with and influence the others.

Explicação

Questão 101 de 184

1

Preencha o espaço em branco para completar o texto.

Diverse teams produce innovative solutions to problems.

Explicação

Questão 102 de 184

1

People who play a spend more time and energy helping the team reach its goal. People who play the support team members' emotional needs and help strengthen the social entity.

Arraste e solte para completar o texto.

    task specialist role
    socioemotional role

Explicação

Questão 103 de 184

1

Select the behaviors associated with a task specialist role.

Selecione uma ou mais das seguintes:

  • Initiate Ideas

  • Give Opinions

  • Seek Information

  • Ecourage

  • Harmonize

Explicação

Questão 104 de 184

1

Select the behaviors associated with a socioemotional role.

Selecione uma ou mais das seguintes:

  • Summarize

  • Energize

  • Reduce Tension

  • Follow

  • Compromise

Explicação

Questão 105 de 184

1

Selecione da lista do Menu para completar o texto.

( Team Processes, Team Goals, Team Values, Team Directions ) pertain to those dynamics that change over time and can be influenced by team leaders.

Explicação

Questão 106 de 184

1

The stage is orientation and getting acquainted. stage is conflict and disagreement. stage is establishment of order and cohesion. stage is cooperation and problem solving. stage is task completion.

Arraste e solte para completar o texto.

    forming
    Norming
    Adjourning
    Performing
    Storming

Explicação

Questão 107 de 184

1

What is the extent to which members are attracted to the team and motivated to remain in it called?

Selecione uma das seguintes:

  • Team Cohesiveness

  • Team Interaction

  • Team Goals

  • Team Cooperation

Explicação

Questão 108 de 184

1

Several things influence team cohesiveness. First is which is team members have frequent contact, they get to know one another, consider themselves a unit, and become more committed to the team. Second is which means if team members agree on purpose and direction they will be more cohesive. Third is which means that members have similar attitudes and values and enjoy being together.

Arraste e solte para completar o texto.

    team interaction
    shared goals
    personal attraction to the team

Explicação

Questão 109 de 184

1

Two factors in the team's context also influence cohesiveness. First is the , which means if a team has competition with other teams its cohesiveness increases. Second is which means when a team succeeds in its task then members feel good and their commitment to the team will be high.

Arraste e solte para completar o texto.

    presence of competition
    team success

Explicação

Questão 110 de 184

1

Why is morale higher in a cohesive team?

Selecione uma das seguintes:

  • Increased communication of team members

  • a friendly team climate

  • maintenance of membership because of commitment to the team

  • loyalty

  • member participation

  • All of the answers

Explicação

Questão 111 de 184

1

What is an informal standard of conduct that is shared by team members and guides their behavior?

Selecione uma das seguintes:

  • Team Norm

  • Team Value

  • Team Behavior

  • Team Goal

Explicação

Questão 112 de 184

1

What are the ways of developing team norms?

Selecione uma ou mais das seguintes:

  • First Behavior Precedents

  • Carryover from other experiences

  • Explicit statements from leader members

  • Critical events in team's history

  • Controlling the team goals

Explicação

Questão 113 de 184

1

what is an antagonistic interaction in which one party attempts to block the intentions or goals of another?

Selecione uma das seguintes:

  • Conflict

  • Problem

  • Crisis

  • Issue

Explicação

Questão 114 de 184

1

is a disagreement among people about the goals to be achieved of the content of the tasks to be performed. is the interpersonal incompatibility that creates tension and personal animosity among people.

Arraste e solte para completar o texto.

    Task Conflict
    Relationship Conflict

Explicação

Questão 115 de 184

1

What is the primary cause of conflict?

Selecione uma das seguintes:

  • competition over resources such as money, information, or supplies

  • people are pursuing different goals

  • from communication breakdown

  • trust issues.

Explicação

Questão 116 de 184

1

(My Way)
(Our Way)
(No Way)
(Half Way)
(Your Way)

Arraste e solte para completar o texto.

    Dominating
    Collaborating
    Avoiding
    Compromising
    Accommodating

Explicação

Questão 117 de 184

1

What is the type of conflict management where people engage in give and take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties?

Selecione uma das seguintes:

  • Negotiation

  • Compromising

  • Moderating

  • None of the ansers

Explicação

Questão 118 de 184

1

negotiation is based on a win win assumption, in that all parties want to come up with a creative solution that can benefit both parties. negotiation assumes that the size of the pie is fixed and each party attempts to get as mush as they can.

Arraste e solte para completar o texto.

    Integrative
    Distributive

Explicação

Questão 119 de 184

1

Which of the following is not a rule for integrative negotiation?

Selecione uma das seguintes:

  • Separate the people from the problem

  • Focus on underlying interests, not current demands

  • Listen and ask questions

  • Insist that results be based on objective standards

  • Go in knowing that you are going to win

Explicação

Questão 120 de 184

1

People have ____________ Such as recognition, achievement, or monetary gain.

Selecione uma das seguintes:

  • Needs

  • Wants

  • Desires

  • Requests

Explicação

Questão 121 de 184

1

rewards are the satisfactions that a person receives in the process of performing a particular action. rewards are given by another person, typically a manager, and include promotions, praise, and pay increases.

Arraste e solte para completar o texto.

    Intrinsic
    Extrinsic

Explicação

Questão 122 de 184

1

Select the categories of motivation approaches.

Selecione uma ou mais das seguintes:

  • Negative approach- Threats and punishments

  • Positive approach- Rewards such as pay raises, bonuses, and praise

  • Negative Approach- tap into self doubts

  • Positive approach- Help people enjoy their work, get a sense of accomplishment

  • Negative approach- Bribes and blackmail

  • Positive approach- Words of wisdom

Explicação

Questão 123 de 184

1

What kind of rewards do effective managers want people to receive in order to meet their needs?

Selecione uma das seguintes:

  • Intrinsic and Extrinsic

  • Intrinsic and External

  • Internal and Extrinsinc

  • Internal and External

Explicação

Questão 124 de 184

1

What kind of theories emphasize the needs that motivate people?

Selecione uma das seguintes:

  • Context Theories

  • Need Based Theories

  • Structural Theories

  • Process Theories

Explicação

Questão 125 de 184

1

Which content theory proposes that people are motivated by multiple needs and that these needs exist in a hierarchical order?

Selecione uma das seguintes:

  • Maslow's Hierarchy of needs

  • ERG Theory

  • Two-Factor Approach

  • Acquired Needs Theory

Explicação

Questão 126 de 184

1

Select the levels of needs described in Maslow's Hierarchy of needs.

Selecione uma ou mais das seguintes:

  • Physiological Needs

  • Safety Needs

  • Belongingness Needs

  • Esteem Needs

  • Self-Actualization Needs

  • Spiritual Needs

  • Psychological Needs

Explicação

Questão 127 de 184

1

Which of the following is NOT a category of the ERG theory?

Selecione uma das seguintes:

  • Existence Needs- The need for physical well being

  • Relatedness Needs- The needs for satisfactory relationships with others

  • Growth Needs- The needs that focus on human potential for growth

  • Psychological Needs- The needs to feel emotionally stable

Explicação

Questão 128 de 184

1

Selecione da lista do Menu para completar o texto.

The ERG model is ( less, more ) rigid than Maslow's Hierarchy of Needs and suggests people can move down as well as up to satisfy their needs.

Explicação

Questão 129 de 184

1

Which content theory suggest that the work characteristics associated with dissatisfaction were different from those pertaining to satisfaction?

Selecione uma das seguintes:

  • Maslow's Hierarchy of Needs

  • ERG Theory

  • Two Factor Approach

  • Acquired Needs Theory

Explicação

Questão 130 de 184

1

involve the presence or absence of job dissatisfiers such as workers conditions, pay, company policies and interpersonal relationships. focus on high level needs and include achievement, recognition, responsibility, and opportunity for growth.

Arraste e solte para completar o texto.

    Hygiene factors
    Motivators

Explicação

Questão 131 de 184

1

Goof hygiene factors remove and doesn't cause workers to become more highly satisfied. When motivators are absent, workers are neutral toward work but when they are present workers have a higher level of .

Arraste e solte para completar o texto.

    dissatisfaction
    satisfaction

Explicação

Questão 132 de 184

1

Which content theory proposes that certain types of needs are acquired during an individuals lifetime?

Selecione uma das seguintes:

  • Maslow's Hierarchy of Needs

  • ERG Theory

  • Two Factor Approach

  • Acquired Needs Theory

Explicação

Questão 133 de 184

1

Which of the following is not one of the needs studied most by acquired needs theory?

Selecione uma das seguintes:

  • Need for Existence

  • Need for Achievement

  • Need for Affiliation

  • Need for Power

Explicação

Questão 134 de 184

1

People with a high need for are frequently entrepreneurs while people with a high need for are successful litigators.

Arraste e solte para completar o texto.

    achievement
    affiliation

Explicação

Questão 135 de 184

1

Preencha o espaço em branco para completar o texto.

The hierarchy of needs theory, the ERG Theory, the two factor theory, and the acquired needs theory all help managers understand what people.

Explicação

Questão 136 de 184

1

What kind of theory explains how people select behavioral actions to meet their needs and determine whether they were successful?

Selecione uma das seguintes:

  • Context

  • Process

  • Needs

  • Structural

Explicação

Questão 137 de 184

1

________________ proposes that managers can increase motivation and enhance performance by setting specific, challenging goals and then helping people track their progress toward goal achievement by providing feedback.

Selecione uma das seguintes:

  • Goal Setting Theory

  • Equity Theory

  • Expectancy Theory

  • Acquired Needs Theory

Explicação

Questão 138 de 184

1

Which of the following is NOT a key component of goal setting theory?

Selecione uma das seguintes:

  • Goal Specificity- degree to which goals are concrete and unambigious

  • Goal Difficulty- hard goals are more motivating than easy ones

  • Goal Acceptance- Employees have to "Buy into goals" and become committed to them

  • Feedback- Employees receive feedback on how well they are doing

  • Goal Timliness- The length of time to complete a goal

Explicação

Questão 139 de 184

1

_________-- focuses on an individuals perceptions of how fairly they are treated compared with others.

Selecione uma das seguintes:

  • Equity Theory

  • Goal Setting Theory

  • Equality Theory

  • Expectancy Theory

Explicação

Questão 140 de 184

1

A state of exists whenever ratios of one persons outcomes to inputs equals the ratio of another person. occurs when input to output ratios are out of balance.

Arraste e solte para completar o texto.

    equity
    Inequity

Explicação

Questão 141 de 184

1

Which of the following are the most common methods for reducing perceived inequity?

Selecione uma ou mais das seguintes:

  • Change work effort

  • Change outcomes

  • Change perceptions

  • Leave the job

  • Change salary demands

Explicação

Questão 142 de 184

1

___________ suggests that motivators depends on individual expectations about their ability to perform tasks and receive rewards.

Selecione uma das seguintes:

  • Goal setting theory

  • Expectancy theory

  • Equity theory

  • Equality theory

Explicação

Questão 143 de 184

1

Expectancy theory is based on the relationship among the persons , their , and their desirability of with high performance.

Arraste e solte para completar o texto.

    effort
    performance
    outcomes

Explicação

Questão 144 de 184

1

__________ involves determining whether putting effort into a task will lead to high performance

Selecione uma das seguintes:

  • E to P Expectancy

  • P to O Expectancy

  • Valance

  • Equity

Explicação

Questão 145 de 184

1

_____________- determines whether successful performance will lead to the desired outcome or reward.

Selecione uma das seguintes:

  • E to P Expectancy

  • P to O Expectancy

  • Valance

  • Equity

Explicação

Questão 146 de 184

1

theory attempts to establish that specific types of needs or rewards exist and maybe different for every individual.

Arraste e solte para completar o texto.

    Expectancy
    Equity

Explicação

Questão 147 de 184

1

Which theory looks at the relationship between behavior and its consequences?

Selecione uma das seguintes:

  • Equity theory

  • Expectancy theory

  • Context theory

  • Reinforcement theory

Explicação

Questão 148 de 184

1

What is the name given to the set of techniques by which reinforcement theory is used to to modify human behavior?

Selecione uma das seguintes:

  • Behavior modification

  • Law of effect

  • Positive reinforcement

  • Negative reinforcement

Explicação

Questão 149 de 184

1

__________ says that behavior that is positively reinforced tends to be repeated and behavior that is not reinforced tends not to be repeated.

Selecione uma das seguintes:

  • Behavior Modification

  • Law of Effect

  • Positive reinforcement

  • Negative Reinforcement

Explicação

Questão 150 de 184

1

Preencha o espaço em branco para completar o texto.

reinforcement is the administration of a pleasant and rewarding consequence following a desired behavior.

Explicação

Questão 151 de 184

1

_________ is the removal of an unpleasant consequence once a behavior is improved, thereby encouraging and strengthening desired behavior.

Selecione uma das seguintes:

  • Positive reinforcement

  • Avoidance learning

  • Punishment

  • Extinction

Explicação

Questão 152 de 184

1

_____________- is the imposition of unpleasant outcomes on an employee.

Selecione uma das seguintes:

  • Positive reinforcement

  • Avoidance learning

  • Punishment

  • Extinction

Explicação

Questão 153 de 184

1

______ is the withholding of a positive reward.

Selecione uma das seguintes:

  • Positive reinforcement

  • Punishment

  • Avoidance learning

  • Extinction

Explicação

Questão 154 de 184

1

Which theory proposes that an individuals motivation can result from their observations of other peoples behaviors.?

Selecione uma das seguintes:

  • Reinforcement

  • Social Learning

  • Job Design

  • Context

Explicação

Questão 155 de 184

1

Selecione da lista do Menu para completar o texto.

( Vicarious, Social, Situational ) learning occurs when an individual sees others perform certain behaviors and get rewarded.

Explicação

Questão 156 de 184

1

Select all that apply- Managers can enhance an individuals motivation to perform desired behaviors by making sure the individual...

Selecione uma ou mais das seguintes:

  • Has a chance to observe the desirable behaviors

  • Accurately perceives the behaviors

  • Remembers the behaviors

  • Has the necessary skills to perform the behaviors

  • Sees the behaviors are rewarded by the organization

  • Hears that they are doing it right

  • Feels valued

Explicação

Questão 157 de 184

1

_____________ is the application of motivational theories to the structure of work for improving productivity and satisfaction.

Selecione uma das seguintes:

  • Job design

  • Job enhancement

  • Job rotation

  • Job enlargement

Explicação

Questão 158 de 184

1

is to move employees systematically from one job to another to provide variety and stimulation. is to combine s series of small tasks into one new broader job so that people perform a variety of activities.

Arraste e solte para completar o texto.

    Job rotation
    Job enlargement

Explicação

Questão 159 de 184

1

________ means incorporating high level motivators into the work, including responsibility, recognition, and opportunities for growth, learning, and achievement.

Selecione uma das seguintes:

  • Job design

  • Job rotation

  • Job enlargement

  • Job enrichment

Explicação

Questão 160 de 184

1

Selecione da lista do Menu para completar o texto.

( Work, Job ) redesign is altering jobs to increase both the quality of employees' work experience and their productivity.

Explicação

Questão 161 de 184

1

Core job dimensions, critical psychological states, and employee growth- need strength are the major parts of what?

Selecione uma das seguintes:

  • Job characteristics model

  • Job redesign

  • Job specification

  • Work redesign

Explicação

Questão 162 de 184

1

What are the dimensions that determine a jobs motivational potential?

Selecione uma ou mais das seguintes:

  • Skill variety

  • task identity

  • task significance

  • autonomy

  • feedback

  • skill identity

  • task variety

Explicação

Questão 163 de 184

1

Selecione da lista do Menu para completar o texto.

( Employee growth- needs strength, Experienced responsibility ) means that people have different needs for growth and development.

Explicação

Questão 164 de 184

1

__________ is the delegation of power and authority to subordinates in an organization.

Selecione uma das seguintes:

  • Emporwerment

  • Encouragement

  • Centralization

  • Ability

Explicação

Questão 165 de 184

1

Empowering employees involves giving them four elements that enable them to act more freely. What are they?

Selecione uma das seguintes:

  • Information, knowledge, ideas, and power

  • Knowledge, punishment, ideas, power

  • Power, information, abilities, punishments

  • Information, salary, power, rewards

Explicação

Questão 166 de 184

1

Selecione da lista do Menu para completar o texto.

( Engaged, Disengaged ) employees care deeply about the organization and actively seek ways to serve the mission.

Explicação

Questão 167 de 184

1

Which of the following is NOT an element that creates employee engagement?

Selecione uma das seguintes:

  • a sense of belonging

  • a sense of meaningfulness

  • a sense of connection

  • a sense of growth

Explicação

Questão 168 de 184

1

Selecione da lista do Menu para completar o texto.

the ( making progress principle, goal setting principle ) is the idea that the most important factor that can boost motivation, positive emotions, and perceptions during a work day is making progress towards meaningful goals.

Explicação

Questão 169 de 184

1

What is a systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance called?

Selecione uma das seguintes:

  • Organizational Control

  • Performance control

  • Corporation Control

  • Leadership Control

Explicação

Questão 170 de 184

1

The 4 steps of feedback control are:
1.
2.
3.
4.

Arraste e solte para completar o texto.

    Establish standards of performance
    Measure actual performance
    Compare performance standards
    Take Corrective action/ Do nothing

Explicação

Questão 171 de 184

1

What balances traditional financial measures with operational measures relating to a company's critical success factors?

Selecione uma das seguintes:

  • balanced scorecard

  • performance evaluation

  • leadership scorecard

  • performance scorecard

Explicação

Questão 172 de 184

1

A balanced scorecard contains four key perspectives used to track the following performance metrics:
1. - reflects a concern that the organization's activities contribute to improving short and long term financial performance.
2. - measures information such as how customers view the organization and customer retention and satisfaction.
3. - Focuses on production and operating statistics.
4. - focuses on how well resources and human capital are being managed for the company's future.

Arraste e solte para completar o texto.

    Financial performance
    Customer service
    Internal business processes
    Potential for learning and growth

Explicação

Questão 173 de 184

1

control involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.
control relies on cultural values, traditions, shared beliefs, and trust to foster compliance with organizational goals.

Arraste e solte para completar o texto.

    Hierarchical
    Decentralized

Explicação

Questão 174 de 184

1

What type of management allows employees to see for themselves through charts, computer printouts, meetings, and so forth, the financial condition of the company?

Selecione uma das seguintes:

  • Open Book Management

  • Scientific Management

  • Total Quality Management

  • Systematic Management

Explicação

Questão 175 de 184

1

What type of management uses an organization wide effort to infuse quality into every activity in a company through continuous improvement?

Selecione uma das seguintes:

  • Open Book Management

  • Total Quality Management

  • Scientific Management

  • Systematic Management

Explicação

Questão 176 de 184

1

The use of total quality management uses many techniques including:
1. - a group of 6 to 12 volunteer- employees who meet regularly to discuss and solve problems that affect the quality of their work.
2. - the continuous process of measuring products, services, and practices against the toughest competitors or those companies recognized as industry leaders to identify areas for improvement.
3. - a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.
4. - assigning dedicated personnel within a particular functional area of the business to quality control.
5. - the implementation of a large number of small incremental improvements in all areas of the organization on an ongoing basis.

Arraste e solte para completar o texto.

    Quality Circles
    Benchmarking
    Six Sigma
    Quality Partnering
    Continuous Improvement

Explicação

Questão 177 de 184

1

Select all of the Positive quality control factors of TQM.

Selecione uma ou mais das seguintes:

  • Tasks make great skill demands on employees

  • TQM serves to enrich jobs and motivate employees

  • Problem-solving skills are improved for all employees

  • Management expectations are unrealistically high

  • Middle managers are dissatisfied about loss of authority

Explicação

Questão 178 de 184

1

Select all of the negative quality control factors of TQM

Selecione uma ou mais das seguintes:

  • Participation and teamwork are used to tackle significant problems

  • Continuous improvement is a way of life

  • Workers are dissatisfied with other aspects of organizational life

  • Union leaders are left out of quality control discussions

  • Managers wait for big dramatic innovations

Explicação

Questão 179 de 184

1

what is the process of setting targets for an organization's expenditures, monitoring results and comparing them to the budget, and making changes as needed called?

Selecione uma das seguintes:

  • Budgetary Control

  • Responsibility Center

  • Financial Control

  • Organizational control

Explicação

Questão 180 de 184

1

What is an organizational department or unit under the supervision of a single person who is responsible for its activity?

Selecione uma das seguintes:

  • Budgetary Center

  • Responsibility Center

  • Departmental Center

  • Organizational Center

Explicação

Questão 181 de 184

1

What type of budget includes anticipated and actual expenses for each responsibility center and for the total organization?

Selecione uma das seguintes:

  • Expense

  • Cash

  • Revenue

  • Capital

Explicação

Questão 182 de 184

1

What type of budget lists forecasted and actual revenues of the organization?

Selecione uma das seguintes:

  • Expense

  • Revenue

  • Cash

  • Capital

Explicação

Questão 183 de 184

1

What type of budget estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations?

Selecione uma das seguintes:

  • Expense

  • Revenue

  • Cash

  • Capital

Explicação

Questão 184 de 184

1

What type of budget lists planned investments in major assets such as buildings and involves expenditures over more than 1 year?

Selecione uma das seguintes:

  • Expense

  • Revenue

  • Cash

  • Capital

Explicação

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