There are 100 questions on the ACC exam, how many do you need to get right?

List 3 of the requirements necessary to become ACC certified.

How much is the annual fee to maintain your accreditation

How many CEU’s are required every 2 years to maintain your certification?

As an ACC designee you will only be able to use your certification while you are employed by what kind of agencies?

Under what circumstance would it be ok to release confidential client information?

According to the Standards of Practice, during research and evaluation, we must keep what info confidential?

The AFCPE requires that which individuals adhere to the Standards of Practice and Code of ethics?

According to the Standards of Practice, what information do we need to disclose (preferably in writing) to the clients?

An ACC designee must agree to adhere to the code of ethics, which describes 12 behaviors you will agree to display, describe the information pertaining to criminal behavior.

The grievance policy is designed to protect whom?

Who can initiate a grievance action through the grievance policy?

Name three of the grounds for disciplinary action, per the Grievance Policy.

Per the Grievance Policy, when charged with a violation, the burden of proof lies on whom?

If a designee is charged with a grievance and the determination is founded, what options do they have?

List each of the three kinds of counseling, and give an example of each:

In a remedial counsel, whose responsibility is it to provide the systematic means of problem resolution?

What are 2 of the 3 beliefs that counseling is based on?

In a counseling relationship, who controls the information?

In a counseling relationship, who controls the counseling process – how the information is used?

The two values of effective communication are humanistic, growth-producing and efficiency and Parsimony, how do these differ?

Describe the term representational map

Name one of the two ways the misunderstanding occur when developing a representational map.

One of the principles of information processing is that people develop different ways of processing information, what are the three types? (Hint: types of learners)

Give an example that describes the 4th principle of information processing, changing information in one processing mode changes it in another

People naturally generalize both clients and counselors. In what way do negative generalizations affect the way communication occurs?

People seek information ___________ and ______________; when there is a conflict or dissonance in a belief and an action, people tend to change their belief or alter their behavior. (Fill in the blanks)

People make the best choices based on the information that they have, what can we as financial coaches do to best help them?

Is the majority of stored information conscious or unconscious?

Name 2 of the elements of persuasion (weapons of influence) and an example of each.