Employee Standards and Problem Solving within a Retail Business.

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Choose a problem a customer may have within a retail business.

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If a customer becomes abusive how do you deal with this problem?

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You come across a young child who is alone in your retail store what do you do?

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Someone has taken ill in your retail store and fallen what do you do?

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A man with a visible disability is struggling to carry the items he is buying around the store. What should you do?

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Problems can occur within a retail team, fill in the blanks from the following problems with how to solve the issues.

1. If you don't get on with your team members you should tell a ( manager, different staff member )
2. A team member is not pulling their weight you should speak to them ( politely, on the shop floor )
3. A team member is leaving you out of social events you should speak ( to your manager, Your friends )
4. A team member is not completing a job properly you should ( show them the right way., Tell on them, Make fun of them )
5. Some one is blaming you for work not being completed you should ( speak to your manager, Speak to the staff member, Start blaming them )

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If you are provided with a staff uniform you can choose if you want to wear it or not.

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Appropriate dress code consists of

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The correct attitude when working in retail is ( upbeat, sad, bad, good )
The correct skills when working in retail are ( confidence, Balancing skills, Knife skills, Initative )
The correct behaviours to display in retail are ( professional, spoilt, bored )

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Effective communication can help with your customer service?

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All retail stores will have a code of conduct which must be followed and it is your responsibility to read these?

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If a customer asks you for help and advice it is your job ( To give them stock, To offer them help and advice, To offer them what they need, To do it )

Assessment of Employee Standards and Problem solving within a Retail business.

Employee Standards and Problem Solving within a Retail Business.

Choose a problem a customer may have within a retail business.

If a customer becomes abusive how do you deal with this problem?

You come across a young child who is alone in your retail store what do you do?

Someone has taken ill in your retail store and fallen what do you do?

A man with a visible disability is struggling to carry the items he is buying around the store. What should you do?

If you are provided with a staff uniform you can choose if you want to wear it or not.

Appropriate dress code consists of

Effective communication can help with your customer service?

All retail stores will have a code of conduct which must be followed and it is your responsibility to read these?

If a customer asks you for help and advice it is your job To give them stock To offer them help and advice To offer them what they need To do it( To give them stock, To offer them help and advice, To offer them what they need, To do it )

If a customer asks you for help and advice it is your job ( To give them stock, To offer them help and advice, To offer them what they need, To do it )