Random sampling can help identify quality issues
True
False
Change and improvement are the same thing
A quality program should be
Proactive
Reactive
Based on errors
Based on customer complaints
Some processes for improvement include all of the following EXCEPT
Instrument and turn around times
Instrument Set accuracy
Surgical case cart accuracy
Supply Costs
The most commonly utilized process improvement techniques include all of the following EXCEPT
Plan Do Check Act (PDCA)
Root Cause Analysis (RCA)
Failure Mode and Effect Analysis (FMEA)
Dashboard Analysis Report (DAR)
When a problem occurs the cause is most often the process not the people
A quality process that focus's on developing near perfect products and services
Quality Assurance
Error Elimination System (EES)
Quality Toolkit
Six Sigma
Giving a very dis-satisfied client a chance to help improve the system is often the best way to get the buy-in of many departments
Random sampling would be a good way to ascertain the quality of case carts
There are 3 basic types of errors Inadvertent errors, Incompetence Errors, and
Unnoticed Errors
Unavoidable Errors
Intentional Errors
Unexpected Errors
