Jessica Powell
Quiz por , criado more than 1 year ago

General Educational Development Certificate Virtual Training (Hotline and Virtual Office) Quiz sobre Academic Hotline, criado por Jessica Powell em 17-07-2017.

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Jessica Powell
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Academic Hotline

Questão 1 de 5

1

What is the academic hotline used for?

Selecione uma das seguintes:

  • The academic hotline is used for students to call to directly enroll in a course.

  • The academic hotline is used for teachers to call if they have suggested improvements for courses.

  • The academic hotline is used for students, parents, and partners to call for technical assistance.

  • The academic hotline is used for students, parents, and partners to call for assistance with content help, the unlocking of quizzes and tests, password resets, and general help.

Explicação

Questão 2 de 5

1

What types of hotline choices are currently available for users to call?

Selecione uma ou mais das seguintes:

  • General Academic Hotline

  • English

  • Math

  • Spanish

Explicação

Questão 3 de 5

1

What is the "Ready State"?

Selecione uma das seguintes:

  • The "Ready State" is used for hotline teachers in Cisco Finesse to be logged into the queue to receive incoming calls.

  • The "Ready State" is used for new teachers in order to let their students know they are ready and waiting in their Blackboard virtual office.

  • The "Ready State" is used for students so that teachers know when they can be called back.

  • The "Ready State" is used for technical support to see student issues.

Explicação

Questão 4 de 5

1

What are some of the expectations for teachers who are logged into the academic hotline?

Selecione uma ou mais das seguintes:

  • Send an email to the teacher of record as needed.

  • Document information into the student's page in Genius.

  • Require the student to also enter the virtual office.

  • Unlock quizzes and tests.

  • Check the hotline voicemail at the beginning and the end of each shift.

Explicação

Questão 5 de 5

1

It is important for teachers to log out of Cisco Finesse at the end of their shift to prevent callers from being put on hold when no one is available.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

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