Questão 1
Questão
A "Brand" is confined to the physical name or logo associated with the firm.
Questão 2
Questão
When does activation occur?
Questão 3
Questão
Brand awareness is associated with the ability of the brand to ____________, who is offering a product or service, while brand association is associated with the ability of the brand to ____________ competitors.
Responda
-
differentiate; identify
-
separate; connect
-
identify; differentiate
-
respond; attack
Questão 4
Questão
The primary value of a brand for the consumers is the:
Responda
-
definition of corporate social responsibility
-
association with target groups
-
ability to compare prices
-
reduction or perceived risk
Questão 5
Questão
Which of these is not a type of brand association
Responda
-
brand memories
-
brand benefits
-
brand attributes
-
brand attitudes
Questão 6
Questão
If oreo cookies come out with a new flavor of s'mores Oreo cookies, what are they using in order to turn brand equity into dollars?
Responda
-
Word of Mouth
-
Product Purchase
-
Licensing
-
Promotional Advantage
Questão 7
Questão
The example of the purchase of the PanAm brand demonstrates how:
Responda
-
Promotional advertising can save a business
-
Brands are worthless without assets as collateral
-
Brands can have value beyond the book value of the firm.
-
Brands are unable to expand past their original industries
Questão 8
Questão
How did changing the name of an island from Hog Island to Paradise Island help that Island's tourism industry?
Responda
-
changing the name did not help
-
The book value of the island increased
-
A functional benefit came from changing the island
-
Added value came from a more appealing name
Questão 9
Questão
Book value of assets + Brand equity=
Responda
-
Price of brand
-
Market share in industry
-
Market value of brand
-
Consumer share of brand
Questão 10
Questão
What is the difinition of a national brand?
Responda
-
Brand name carried in at least 60% of national stores
-
Brand that achieved national recognition
-
Brand that has achieved status of generic trademarks
-
Brand name owned by the producer of the product carrying the brand
Questão 11
Questão
In the Four Viewpoints model, what does the intended image refer to?
Responda
-
How insiders view the organization
-
How outsiders view the organization
-
How outsiders want others to see the organization
-
How insiders want others to see the organization
Questão 12
Questão
If Mariott Hotels suddenly breaks from its current strategy of sub-branding, which guidline of choosing a brand name would they have broken?
Responda
-
Appropriateness
-
Institutional Branding
-
Consistency
-
Protectabililty
Questão 13
Questão
Which of these is the best example of brand fit
Questão 14
Questão
Which of these companies could be said to follow the guideline on consciseness most closely?
Questão 15
Questão
In the Four Viewpoints model, which viewpoint refers to how people inside the organization view the organization?
Responda
-
Internal Reputation
-
Identity
-
Construed Image
-
Stakeholder
Questão 16
Questão
What is the difference between retailing and wholesaling?
Responda
-
retailers sells to individuals for end use; wholesalers sell to companies for resale/ company use
-
retailers sell to companies for resale/ company use; wholesalers sells to individuals for end use
-
retailers are unable to mark up prices; wholesalers are free to do so
-
wholesalers are unable to mark up prices; retailers are free to do so
Questão 17
Questão
In the acronym LAURA, the "U" stabds for understand. What should a marketing professional understand?
Responda
-
how the customer will discuss your product to others
-
how the product should be used
-
exactly what happened to cause the problem
-
whose fault the problem is
Questão 18
Questão
Company employees are only able to act (the last "A" in the acronym LAURA) if the problem was caused by an issue on the firm's side of the transaction.
Questão 19
Questão
Rachel goes to walmart to buy groceries, and checks out a cashier. When Rachel hands her cash to the Walmart employee, what kind of transaction has taken place?
Questão 20
Questão
Technology has had little impact on organizational frontlines in most industries
Questão 21
Questão
Brands marketed as more luxury options (such as Lexus) are likely to utilize _______ distribution intensity.
Responda
-
broad-coverage
-
selective
-
intensive
-
strategically placed
Questão 22
Questão
A platform that recieves renting fees recieves those fees from the _________ and sharing those fees with the _____________.
Responda
-
recommender; seeker
-
owner; seeker
-
platform; owner
-
seeker; owner
Questão 23
Questão
What is the reason for so many levels existing between the producer and end-user?
Responda
-
convienience only
-
prices are lower across the board with a greater number of levels
-
each level adds some kind of value to the end user
-
each level makes some degree of money
Questão 24
Questão
Which of these is not a potential benefit of increasing a sharing economy?
Responda
-
realize potential market gains
-
return economic benefits
-
reduce enviromental and waste impact
-
reverse effects of eroding social trust
Questão 25
Questão
When it comes to compensation in a channel of distribution, __________ places the most important role.
Responda
-
replicability
-
relative importance
-
power
-
market share
Questão 26
Questão
When employees with high customer orientation are embedded in an organization that emphasizes (and benefits from) customer satisfaction, profits are likely to:
Responda
-
decrease
-
increase
-
stay the same
-
exponentially decrease
Questão 27
Questão
Customer orientation is impossible to "act" or expand.
Questão 28
Questão
What is role conflict?
Responda
-
when an employee is unsure about their role in the organization
-
when an employee has many roles that have time conflicts
-
when an employee in a job is asked to complete many, possibly conflicting tasks
-
when an employee in a job is unsure about the tasks necessary for a job
Questão 29
Questão
Discerning what someone else is thinking and feeling is defined as:
Responda
-
management
-
empathy
-
customer service
-
understanding
Questão 30
Questão
What kinds of jobs are the least likely to be automated?
Responda
-
those that make routine decisions only
-
those that deal with routine numbers
-
those that require empathy
-
those that utilize calculations only
Questão 31
Questão
Which of these is not a step in the personal selling process?
Responda
-
approach
-
close
-
prospecting
-
presentation
Questão 32
Questão
What are the two important outcomes in a marketing interaction?
Responda
-
repeat business and low prices
-
competitive advantage and posititve word of mouth
-
repeat business and positive word of mouth
-
profitability and efficiency
Questão 33
Questão
What are inside sales?
Responda
-
a type of sales in which companies within the same industry sell to each other
-
a type of sales in which inside departments sell to each others
-
a type of sales in which interactions are initiated by the buyer
-
a type of sales in which interactions are initiated by the seller
Questão 34
Questão
When does the initial contact with the potential consumer occur?
Responda
-
introduction
-
preapproach
-
approach
-
close
Questão 35
Questão
Prospecting needs to start with a large amount of potential customers
Questão 36
Questão
What is price skimming?
Responda
-
setting a low price to penetrate the market
-
setting a high price for a new product to skim maximum revenues
-
reintroducing an old product at a different price
-
offering customization at a price premium
Questão 37
Questão
what is market penetration?
Responda
-
setting a low price for a new product to penetrate the market
-
lowering the price of old products
-
jumping to a new target market
-
introducing a minimal version of an established product
Questão 38
Questão
Small changes in price do not have a very large impact on bottom line profits
Questão 39
Questão
Which of these do not happen in a "smart industry"
Responda
-
greater use of techniques from other fields
-
greater subtlety of pricing options
-
more complex pricing
-
companies fight with price only
Questão 40
Questão
What is ala carte pricing?
Responda
-
price determined by choice of rigind, set bundles
-
setting a high price to skim maximum revenues
-
variable rate for each customer
-
price assembled as you add options
Questão 41
Questão
Assume that Netflix has introduced a new bundle service for their streaming services. Bundle 1 includes a base price of $9 to cover 25 hours of streaming for the month and variable price of $0.10 for every 30 minutes over that 25hours.Bundle 2 includes no base price, but at a variable price of $0.25 for every 30minutes of streaming per month. When a consumer attempts decide which bundle to use, what are they determining?
Questão 42
Questão
What is the main difference between equations for margin and mark-up
Responda
-
margin is (price-cost)/ cost and mark-up is (price-cost)/price
-
margin is (price-cost)/price and mark-up is (price-cost)/cost
-
There is no difference, they are synonyms
-
Margin is (price-competition)/price and mark-up is Price-competition
Questão 43
Questão
A change in price in an elastic market is likely to show ____ change in demand when compared to a similar change in an inelastic market.
Responda
-
greater
-
smaller
-
variable
-
equal
Questão 44
Questão
What is defined as responsiveness of demand to changes in price?
Responda
-
cost benefits
-
price variation
-
price elasticity
-
demand sensitivity
Questão 45
Questão
A grocer has purchased a truckload of frozen dinners for $3 each The grocer operates on a margin of 30% for frozen food items. What is the retail price to the consmer?
Questão 46
Questão
What is odd-even pricing?
Responda
-
a method used for clearance sales only
-
bundling product in odd or even numbered quantities
-
setting prices a few dollars or cents under an even number
-
setting prices at alternating odd and even values
Questão 47
Questão
Firm A is selling a product for $40, while their major competition is selling the same product for $50. Firm A is trying to decide whether to market their price as $10 off or 20%off." According to the majority of research, which strategy would be the most effective.
Questão 48
Questão
When pricing a product in other countries, what should companies be sure to do?
Questão 49
Questão
Psychoogical pricing is primarily concerned with
Responda
-
how consumers percieve the price
-
the elasticity of the stock market
-
how employees percieve the price
-
how competitors percieve the price
Questão 50
Questão
You should quote prices of related items for consumers to use as anchors because using unrelated products is always ineffective
Questão 51
Questão
The "Company" in the communication Triangle represents the
Questão 52
Questão
The message put in place by the sender is always identical to the message received by the Receiver
Questão 53
Questão
What is the definition of Promotion?
Responda
-
the means of communication with the customer
-
the means of convincing customers to purchase your product
-
the means of communication with employees
-
the means of outbidding competitors in the market
Questão 54
Responda
-
Anything that interferes with the ability of the receiver to understand the intended message from the sender
-
Anything that interferes with the ability of the sender to understand the intended message from the receiver
-
The channel of communication between sender and receiver
-
The clear transmission of a message to the receiver
Questão 55
Questão
What is defined as the communications between the company and its customers
Questão 56
Questão
Which one of these is not one of the Three C's?
Responda
-
Concise
-
Clear
-
Consistent
-
Committed
Questão 57
Questão
The goal of "inform and persuade" is targeted when the consumer base
Responda
-
is made of new or potential customers
-
Has demonstrated loyalty over several years
-
Is already knowledgeable about your product
-
Is made of existing customers
Questão 58
Questão
Advertisements should be run with _____ objectives in mind
Responda
-
ambiguous and attainable
-
obvious and committed
-
specific and measurable
-
adjustable and avoidable
Questão 59
Questão
Advertising is best though of as a(n):
Responda
-
dividend
-
ROI
-
Investment
-
Immediate payoff
Questão 60
Questão
What is a sales promotion?
Responda
-
Short term external promtion tactic designed to influence immediate purchase
-
a synonym for advertising
-
Price cuts only
-
Long term external promotion tactic designed to influence future purchase
Questão 61
Questão
Why is simplicity important for breaking through promtional clutter
Responda
-
Complex messages draw consumers in
-
Messages seen as too simple are ignored by consumers
-
Your message is the clearest when it is simple
-
Messages need to be full and complete
Questão 62
Questão
Which of these is not a goal of promotion?
Responda
-
Desire
-
Action
-
Awareness
-
Price Cuts
Questão 63
Questão
Can the order of the AIDA be changed? Why or why not?
Responda
-
Yes, each goal is individual and separate
-
No consumer reactions must drive the order
-
Yes, changing the order keeps the competitors on edge
-
No, each step must be achieved before moving to the next
Questão 64
Questão
Why is it crucial for a company to break through the promotional clutter?
Responda
-
Consumers are constantly, consciously evaluating messages
-
Promotional clutter can be used to a firm's advantage
-
Consumers have a limitedablity to register messages
-
Promotional clutter is the end goal of advertising
Questão 65
Questão
Promotion is ultimately about making
Responda
-
Effective exchanges between the seller and the customer
-
Good communicatin efforts between management and employees
-
Efficient exchange between suppliers and retailers
-
The best sale price possible
Questão 66
Questão
Compared to digital or broadcast advertising, print advertisements tend to lack
Responda
-
Flexibility
-
Words
-
Ingenuity
-
Clarity
Questão 67
Questão
The advertising examples given in the lecture videos best demonstrate which aspects of the SUCCESs model for cutting through clutter?
Responda
-
Simple and Unexpected
-
Credible and Promotional
-
Emotion and Concrete
-
Simple and Concrete
Questão 68
Questão
Print ads are no longer effective in today's world.
Questão 69
Questão
Which of these is not an example of print media advertising?
Responda
-
Newspapers
-
Magazines
-
Radio
-
Directories
Questão 70
Questão
Which of these is not a reason for the increasing popularity if digital marketing?
Questão 71
Questão
Marketers tend to spend _______ on out-of-home advertisements compared to other methods.
Responda
-
The same
-
More
-
Less
-
Inconclusive amounts
Questão 72
Questão
only Gen X and Millenial demographics are represented on social media.
Questão 73
Questão
What is the main risk of using email promotions
Questão 74
Questão
When determining which social media platform to use for marketing, what should marketing professionals consider?
Responda
-
How the platform fits with your product
-
Which platforms are most conveinient for the firm
-
Pay-per-click advertisements
-
What is cool or trendy
Questão 75
Questão
Only Certain demograpics can be reached using Facebook
Questão 76
Questão
Pinterest is the only social media platform that is ______- looking
Responda
-
Outward
-
Present
-
Forward
-
Backward
Questão 77
Questão
In social media marketing, who are you representing?
Responda
-
Your followers
-
Your brand
-
The media platform
-
Yourself
Questão 78
Questão
Which of these is a goal of SEO?
Responda
-
Be as selective as possible with viewership
-
Be a top result as often as possible
-
Focus only on on-site SEO
-
Include the maximum possible number of advertisments
Questão 79
Questão
The landing page is the same as the web home page
Questão 80
Questão
Which of these is not a characteristic of a good landing page?
Responda
-
Full company information
-
clear offer
-
simple form
-
quality content offer
Questão 81
Questão
What is the point of on-site SEO?
Responda
-
Prove to consumers that your content is popular
-
Increase Pay-per-click
-
improve business to business marketing
-
Prove to Google that your content is relevant
Questão 82
Questão
Targeting based on "where people have been" is known as
Responda
-
Forecasting
-
Remarketing
-
Market Segmenting
-
Coupon Rate
Questão 83
Questão
Google's display network is huge, with approximately _____________ monthly impressions
Responda
-
One trillion
-
6 billion
-
a hundred thousand
-
10 million
Questão 84
Questão
New advertisements are often required for every possible size on online display.
Questão 85
Questão
Online display advertising is exactly the same as pay-per-click
Questão 86
Questão
Most Services are delivered via which kind of channel distribution?
Responda
-
Indirect Channel
-
Direct Channel
Questão 87
Questão
What is the supply chain?
Responda
-
Organizations and activities involved with the flow of products from raw materials to the customers
-
Promotions and offers involoved with the flow of activities from raw materials to the customer.
-
Products and services involved with the flow of cash from the consumer to the firm
-
None of the above
Questão 88
Questão
How many entities are in a direct channel of distribution
Responda
-
Two
-
Four or More
-
Three
-
Four
Questão 89
Questão
Marketing as a field of stuy originally broke off from which academic discipline?
Responda
-
Engineering technology
-
Industrial technology
-
Organizational behavior
-
Agricultural economics
Questão 90
Questão
There are ____________ intermediaries in most channels of distribution
Responda
-
zero
-
one or more
-
exactly two
-
five or more
Questão 91
Questão
Why are wholesalers, distributors, etc. not described as common intermediaries for services?
Responda
-
Most services are delivered directly
-
Service intermediaries are retailers and agents
-
All intermediaries are used equally for delivery of services
-
Services do not follow a marketing channel
Questão 92
Questão
Which of these is not a marketing function?
Questão 93
Questão
According to the article, bananas must be monitored for what throughout the supply chain process?
Responda
-
Ripeness
-
Price
-
Taste
-
Size
Questão 94
Questão
What is defined as a channel intermediary that resells products to consumers?
Responda
-
Retailer
-
Agent/Broker
-
Wholesaler
-
Distributor
Questão 95
Questão
What is a significant difference between how Agents/ Brokers conduct business when compared to other types of intermediaries?
Responda
-
agents/ brokers take ownership of the product for less than one year
-
Agents/ Brokers charge more per product sold
-
Agents/ Products work on behalf of the end consumer
-
Agents/ brokers never take ownership of the product.
Questão 96
Questão
What makes a marketing channel a vertical marketing system?
Responda
-
The channel is managed by a single channel member
-
Power goes to the member that makes the most money
-
Size of each channel member is roughly equal
-
The channel’s power is equally split between all members
Questão 97
Questão
Which of the following marketing functions typically are not taken on by the franchisee?
Responda
-
Risk taking
-
Physical distribution
-
Promotion
-
Financing
Questão 98
Questão
The relationship and responsibilities of the franchisee are very clearly spelled out by the franchiser.
Questão 99
Questão
Which of these is the best example of Contractual VMS?
Responda
-
Retailing
-
Ownership
-
Franchising
-
Agent/Broker
Questão 100
Questão
What is defined as the use of a variety of marketing channels to ensure maximum distribution?
Questão 101
Questão
Which of these is the correct sequence in the Anticipatory Supply Chain?
Responda
-
Buy components, Buy Materials, Sell, Produce
-
Manufacture, Warehouse, Sell, Deliver
-
Warehouse, Manufacture, Deliver, Sell
-
Forecast, Manufacture, Deliver, Buy components
Questão 102
Questão
What is the correct timeline for the Responsive Supply Chain?
Responda
-
Manufacture, Warehouse, Sell, Deliver
-
Forecast, Manufacture, Buy components, Deliver
-
Sell, Buy Components, Manufacture, Deliver
-
Buy components, Buy Materials, Sell, Produce
Questão 103
Questão
Customers in the Responsive supply chain can take on a(n) __________ role
Responda
-
Active
-
Passive
-
Competitive
-
Neutral
Questão 104
Questão
What has been the dominant supply chain model since the Industrial Revolution?
Questão 105
Questão
Customers are always the group that requires the most attention from the firm.
Questão 106
Questão
Integris Hospital in Oklahoma City has forecasted a growing population in the surrounding area, but is also facing a significant nursing shortage. Which aspect of the Marketing Environment is Integris most likely to be focused on?
Responda
-
Customers
-
Shareholders
-
Intermediaries
-
Employees
Questão 107
Questão
What are the two key words in the definition of the Marketing Environment?
Responda
-
None of these
-
Dynamic; Context
-
Operate; Compete
-
Competitors; decisions
Questão 108
Questão
What is defined as groups and organizations that can exert a direct influence on the firm’s ability to accomplish its goals?
Responda
-
Immediate Enviroment
-
Regulators
-
Competitors
-
External Enviroment
Questão 109
Questão
A firm should focus on creating a set of __________, ____________ exchanges with the environment
Responda
-
Immediate; external
-
Marketing; inexepensive
-
Sustainable; favorable
-
Competitive; analytical
Questão 110
Questão
Which of these is not an Intermediary in the Immediate Environment?
Questão 111
Questão
The old CEO of Uber was fired by the board of directors of his company, and Uber therefore had a significant change in leadership of the firm. Which aspect of the Immediate Environment created this change?
Responda
-
Suppliers
-
Shareholders
-
Customers
-
Intermediaries
Questão 112
Questão
In the 2000s, Microsoft came out with the first portable music player – the Zune. When Apple came out with the iPod, consumers viewed it as an improved product when compared to the Zune. From Microsoft’s perspective, which actor in the Immediate Environment was most responsible for the change in their sales?
Responda
-
Employees
-
Shareholders
-
Intermediaries
-
Competitors
Questão 113
Questão
In 2011, Japan was hit with significant natural disasters. Japan is home to many of the supplier companies that car manufacturers depend on. From these manufacturers’ perspective, which actor in the Immediate Environment affected them the most?
Responda
-
Natural Disaster
-
Employees
-
Suppliers
-
Shareholders
Questão 114
Questão
The exchange between the firm and its employees consists of:
Responda
-
The employees’ time and skills; the firm’s money
-
The employees’ expertise; the firm’s education
-
None of these
-
The employees’ money; the firm’s time and skills
Questão 115
Questão
Extremism in politics has the ability to affect businesses in that country.
Questão 116
Questão
Consumer values are moving towards environmental sustainability, and this sentiment has the ability to change how firms both produce products and dispose of waste.
Questão 117
Questão
What is defined as climate, weather, and natural resources that affect human survival and economic activity?
Questão 118
Questão
Which aspect of the External Environment is associated with raw materials that go into the production of products?
Questão 119
Questão
What is defined as the general state of learning and innovation?
Questão 120
Questão
Environmental scanning is mainly concerned with looking for:
Responda
-
External opportunities and threats
-
Internal opportunities and threats
-
Internal strengths and weaknesses
-
External strengths and weaknesses
Questão 121
Questão
Companies must be _________ when scanning the environment for opportunities and threats.
Responda
-
Proactive
-
Reactive
-
Formal
-
Detailed
Questão 122
Questão
Environmental scanning must be done as formally as possible to get reliable information.
Questão 123
Questão
Strategic Windows will be obvious to a firm when it is planning its strategy.
Questão 124
Questão
What is defined as an organization’s appraisal of its internal Strengths and Weaknesses and its external Opportunities and Threats?
Responda
-
Competitor Evaluation
-
Environmental Scanning
-
Price Analysis
-
SWOT Analysis