CH10 - Intercultural Conflict

Face refers to a person's sense of favorable self-worth or self-image experienced during communicative situations.

Individualists become frustrated during conflict when their counterparts are unwilling to address the conflict openly and honestly.

To the collectivist, conflict is closely related to the goals or outcomes. Conflict is “end” oriented, in that the collectivist seeks to achieve something.

The person who tries to balance both self-face and other-face needs takes on an accommodating style. This person would probably use a “give-and-take” approach and might propose some middle ground for resolving the conflict.

Facework refers to the communicative strategies employed to manage one's own face or to support or challenge another's face. Facework can be employed to initiate, manage, or terminate conflict.

Research has shown that collectivists tend to prefer facework behaviors that defend the self-face or confront the other.

In Kim's Model of Intercultural Conflict, the macro or societal level of intercultural conflict includes factors that probably are out of the control of the interactants.

Most intercultural conflict involves a certain degree of ethnocentric perceptions and judgments.

Collectivists tend to prefer other-face strategies such as avoiding the conflict, seeking a third party, or giving in to the other.

In low-context cultures, such as the United States, individuals are more likely to separate the conflict issue from the persons involved.

Which of the following is not a part of the micro level of Kim's Model of Intercultural Conflict?

The intermediary level of Kim's Model of Intercultural Conflict refers to:

Which of the following best defines facework?

One's conflict interaction style is based on two communication dimensions, including:

During intercultural conflict, in general, individualists tend to use more ________ styles

During intercultural conflict, in general, collectivists tend to use more ___________ styles than individualists.

A dominating communication conflict style is associated with a:

An avoiding communication conflict style is associated with a:

An integrating communication conflict style is associated with a:

An obliging communication conflict style is associated with a:

Persons in low context cultures, in general, prefer:

Persons in high context cultures, in general, prefer: