13909200
Descrição
Quiz por Mikaela Fenton, atualizado more than 1 year ago
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Criado por Mikaela Fenton
aproximadamente 6 anos atrás
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Questão 1
Questão
What is main part of a computer?
Responda
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Hard Disk
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Soft Disk
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Screen
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All of above
Questão 2
Questão
Which of the following is NOT Antispam software?
Responda
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cloudmark
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spamkiller
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spamassasin
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spammurderer
Questão 3
Questão
Which of the following was NOT one of the methods discussed in Plug It In 7 as a behavioral action to protect your information assets?
Responda
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Never provide personal information to anyone in any format
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Protect your social security number
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Secure your credit cards
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Save your passwords in a note or word document on your computer
Questão 4
Questão
Which one of following characteristics is to detect a worm?
Responda
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Your system exhibits unexplained hard disk activity.
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Your system seems to be short on available memory.
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Your system connects to the Internet by itself without any action on your part.
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All of mentioned
Questão 5
Questão
What are computer actions that can help prevent malware infections?
Responda
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Install a security suite on your computer
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Install a firewall on your computer
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Test your system
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All of the above
Questão 6
Questão
When taking behavioral actions to protect information, you should:
Responda
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Never give personal information physically
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Never give personal information verbally
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Never give personal information electronically
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All of the above
Questão 7
Questão
Which of the following is not a typical information system within an organization?
Responda
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Enterprise resource planning
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Customer relationship management
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Enterprise application integration
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Human resources
Questão 8
Questão
What is not an example of a transaction?
Responda
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product manufactured
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service sold
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person hired
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all are examples of a transaction
Questão 9
Questão
What of the followings is one of the most common forms of financial control?
Responda
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Budgetary control
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Auditing
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Financial ratio analysis
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All of the above
Questão 10
Questão
The most common forms of Financial Control include all of the following except...
Responda
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Budgetary Control
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Auditing
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Financial ratio analysis
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Business intelligence analysis
Questão 11
Questão
The most common forms of Financial Control include all of the following except...
Responda
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Budgetary Control
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Auditing
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Financial ratio analysis
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Business intelligence analysis
Questão 12
Questão
Which of the following are examples of cross-departmental processes?
Responda
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Procurement process
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Fulfillment process
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Production process
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All of the above
Questão 13
Questão
What does TPS stand for?
Responda
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total programing system
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tech and programing system
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transfer processing system
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transaction processing system
Questão 14
Questão
Why are companies suddenly sending out so many surveys?
Responda
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, businesses can use information about each customer
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achieve customer intimacy
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obtain customer loyalty
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all of the above
Questão 15
Questão
What are the benefits of Operational CRM systems?
Responda
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Efficient, personalized marketing, sales, and service
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A 360 degree view of each customer
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The ability of sales and service employees to access a complete history of customer interaction with the organization, regardless of the touch point
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All of them
Questão 16
Questão
what are some symptoms of some infection?
Responda
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You see unexpected messages or images.
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Programs start unexpectedly.
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Your computer ‘freezes’ frequently, or programs start running slowly.
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all of the above
Questão 17
Questão
What is the function of CRM?
Responda
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Acquiring new customers
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Retaining existing customers
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Growing relationships with existing customers
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All of the above
Questão 18
Questão
What does a fulfillment process involve?
Responda
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Sales
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Warehouse
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Accounting
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All of above
Questão 19
Questão
Which of the following is a benefit of Operational CRM System?
Responda
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Efficient, personalized marketing, sales, and service
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A 360 degree view of each customer
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The ability of sales and service employees to access a complete history of customer interaction with the organization, regardless of the touch point.
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All of the above
Questão 20
Questão
What is part of the marketing aspect of CRM?
Responda
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Cross-selling
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Upselling
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Bundling
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All of the above
Questão 21
Questão
The essential stages of the data warehousing process including:
Responda
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modeling data for the data warehouse
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cleansing extracted data
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extracting data for the data warehouse
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all of the answers are correct
Questão 22
Questão
Which answer best describes the file structure?
Responda
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Your profile is stored in one computer.
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Your profile can be deleted after logoff or restart.
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Your profile controls the resources you have access to on the local computer and on the domain.
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All of the above.
Questão 23
Questão
What benefits does Operational CRM systems provide?
Responda
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Efficient, personalized marketing, sales, and service.
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A 360° view of each customer.
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The ability of sales and service employees to access a complete history of customer interaction with the organization, regardless of the touch point.
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All of above.
Questão 24
Questão
What are the problems with Non-ERP Systems?
Responda
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in-house design Limits connectivity outside the company
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Strategic decision making not supported
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Long-term maintenance costs high
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All of the above
Questão 25
Questão
Which one is not a way to protect your computer?
Responda
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Install a Security Suite
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Install an Anti-malware Product
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Install a Firewall
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None of the above
Questão 26
Questão
What is CRM?
Responda
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A database constructed for quick searching, retrieval, ad-hoc queries, and ease of use.
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The process of collecting data from operational databases, flat-files, archives, and external data sources.
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A relational or multi-dimensional database that may consume hundreds of gigabytes or even terabytes of disk storage.
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An integrated approach to identifying, acquiring and maintaining customers.
Questão 27
Questão
What do you look for in CRM software?
Responda
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Make sure the primary goal (ie: customer service) is standard in the software. Customization is very expensive.
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Be able to integrate smoothly and flawlessly.
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Compare with other companies of equivalently the same size who have purchased the same CRM software and examine their results.
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All of above
Questão 28
Questão
What are some risks of implementing ERP?
Responda
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People don't want to learn new things.
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It is expensive to train everyone on how to use it.
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If you choose the wrong ERP, your company may not find much success using it or may outgrow it very fast.
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All of the above.
Questão 29
Questão
What to look for in CRM software?
Responda
-
Make sure the primary goal (ie: customer service) is standard in the software. Customization is very expensive.
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Be able to integrate smoothly and flawlessly.
-
Compare with other companies of equivalently the same size who have purchased the same CRM software and examine their results.
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all of above
Questão 30
Questão
Traditional customer touch points include:
Responda
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Telephone Contact
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Direct mailings
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Actual physical interactions with customers during their visits to a store
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All of the above
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