Questão 1
Questão
Logistics managers can contribute to the success and benefit from involvement in supply chain management.
Questão 2
Questão
Logistics decisions are only made on the tactical and operational level.
Questão 3
Questão
Which Operational function does NOT pertain to logistics?
Questão 4
Questão
Goals and objectives of individual supply chain participants don't need to be compatible with the goals and objectives of other participants.
Questão 5
Questão
Successful Supply Chains ___________
Responda
-
Always use S&OP to align objectives
-
Employ the services of a 3PL to coordinate their complex supply chain
-
Maintain a systems approach across all organizations in the supply chain
-
Make use of efficient logistics functions in every stage from suppliers to customers.
-
None of the above
Questão 6
Questão
Which of the following is not a SCM process framework?
Responda
-
Supply Chain Operations Reference (SCOR)
-
Global Supply Chain Forum (GSCF)
-
Sales and Operations Plannig (S&OP)
-
Process Classification Framework (PCF)
-
All of the Above are SCM process frameworks
Questão 7
Questão
Which of the following is NOT part of the Supply Chain Operations Reference Model (SCOR)?
Responda
-
Plan
-
Purchase
-
Source
-
Return
-
Enable
Questão 8
Questão
In regards to the SCOR model, which step involves logistics considerations
Responda
-
Plan
-
Source
-
Make
-
Enabling
-
All of the above
Questão 9
Questão
Which of the following are enablers of Supply Chain Management Implementation?
Questão 10
Questão
Information has affected customer power by allowing customers to become highly knowledgeable about and organization and its competitors and their products.
Questão 11
Questão
Agile Supply Chains emphasize a speed and time component.
Questão 12
Questão
The need for fast and agile supply chains resulted in some e-commerce firms to begin offering say-day delivery services in select markets.
Questão 13
Questão
Which of the following is a quality of customer-centric supply chains?
Responda
-
Factory driven, push orientated
-
Focused on internal cost metrics such as labor and freight costs
-
Concerned with metrics that are concentrated in scope
-
Pull-orientated
-
None of the above
Questão 14
Questão
Which of the following is not part of a perfect order?
Responda
-
Simultaneous achievement of relevant customer metrics such as on-time delivery, damage free, and correct order quantity
-
Examines the total impact of an incorrect order in a single metric via a multiplier effect.
-
Metric has been shown to help diagnose problems within a supply chain and improve satisfaction.
-
Look at orders from the customer's perspective.
-
All of the above.
Questão 15
Questão
A lean supply chain may be more appropriate when customer demand is volatile, and customer requirements for variety are high.
Questão 16
Questão
Which term BEST defines the following approach?
Way to focus part of one’s supply chain on a timely response to fluctuating customer orders and/or product variety and another part of the supply chain on leveling out the planning requirements to smooth production output
Responda
-
Lean
-
Agile
-
Hybrid
-
Leagility
-
None of the above
Questão 17
Questão
One aspect of inventory control that could be influenced by a lean approach is to move from a pattern of stops and starts to a continuous flow.
Questão 18
Questão
Reduced inventory may decrease susceptibility (vulnerability) to natural disasters
Questão 19
Questão
Which of the following is not a way to reduce the amount of inventory in the supply chain?
Responda
-
Smaller, more frequent orders
-
Premium transportation
-
Supply-push replenishment
-
Elimination or consolidation of slower-moving product
-
None of the above
Questão 20
Questão
Companies should consider employing a long-term as opposed to a short-term orientation with key supply chain members i.e. Suppliers, Customers, Intermediaries, Facilitators
Questão 21
Questão
Relationship Structures: A long-term orientation tends to be predicated on which relational exchange?
Responda
-
"What's in it for me?" Philosohpy
-
"What's in it for us?" Philosophy
-
"What's in for the customer?" Philosophy
-
"What's in it for the long-term?" Philosophy
-
All of the above
Questão 22
Questão
A Short-Term orientation tends to focus on transactional exchanges
Questão 23
Questão
Which of the following are attributes of relational exchanges?
Responda
-
Trust
-
Commitment
-
Joint investment
-
Shared benefits
-
All of the above
Questão 24
Questão
Supply chain collaboration refers to cooperative relationships between members of a supply chain—formal or informal—between companies and their suppliers or customers, established to enhance the overall business performance of all parties
Questão 25
Questão
Levels of Supply Chain Collaboration:
In a transactional relationship type, what is an example of data exchanged?
Responda
-
Purchase orders; invoices
-
Order status; product prices
-
Forecasts; fulfillment processes
-
Share information before or after a purchase is made
-
All of the above
Questão 26
Questão
Levels of Supply Chain Collaboration:
In a Tactical information sharing relationship type, what is an example of data exchanged?
Responda
-
Purchase orders; invoices
-
Order status; product prices
-
Forecasts; fulfillment processes
-
Share information before or after a purchase is made
-
All of the above
Questão 27
Questão
Levels of Supply Chain Collaboration:
In a Strategic relationship type, what is an example of data exchanged?
Responda
-
Purchase orders; invoices
-
Order status; product prices
-
Forecasts; fulfillment processes
-
Share information before or after a purchase is made
-
All of the above
Questão 28
Questão
Levels of Supply Chain Collaboration:
The following best defines which Supply Chain Collaboration relationship type?
"Integrate and automate the flow of information to align with product flow"
Questão 29
Questão
The internet has no effect on inventories
Questão 30
Questão
Any logistics activity not performed in-house is representative of third-party logistics
Questão 31
Questão
Which of the following is true of a Fourth-party logistics provider (4PL)
Responda
-
Primary purpose is to ensure that various 3PLs are working toward relevant supply chain goals and objectives
-
Involve inbound and outbound transportation, carrier negotiation and contracting, and freight consolidation.
-
Any logistics activity not performed in-house is representative of fourth-party logistics
-
Must act on behalf of the largest firm in the supply chain
-
All of the above
Questão 32
Questão
Globalization is a possible barrier to supply chain management
Questão 33
Questão
Demand management can be defined as “the creation across the supply chain and its markets of a coordinated flow of demand.”
Questão 34
Questão
Which of the following pertains to Demand (sales) forecasting?
Responda
-
Refers to an effort to project future demand
-
Is a key component in demand management
-
Is helpful in make-to-stock situations
-
Is helpful in make-to-order situations
-
All of the above
Questão 35
Questão
Which of the following is not a basic type of demand forecasting model?
Questão 36
Questão
What basic type of demand forecasting model pertains to the following sentence?
"It’s appropriate for short term forecasting, or stable demand trends"
Questão 37
Questão
The following characterizes which of the three basic types of demand forecasting models?
"This technique is very effective in considering external events like events promotion, pricing modifications, phase in/phase. Therefore, it’s appropriate for long-term forecasting"
Questão 38
Questão
The moving average is a forecast that is the weighted average of previous demand (actual sales) and forecast levels.
Questão 39
Questão
Which of the following is NOT a dimension of demand planning
Responda
-
Product
-
Geography
-
Customer
-
Time Horizon
-
Supplier
Questão 40
Questão
Demand Planning:
When using a Time-series technique, determining the forecast unit and level of aggregation is critical for the process.
Questão 41
Questão
A time series demand planning technique will determine a forecast of units based on a time dimension, product dimension, customer dimension, and geography dimension.
Questão 42
Questão
The introduction of computer forecasting software has completely eliminated forecast errors.
Questão 43
Questão
In general, it does not matter what type of demand forecasting technique is used.
Questão 44
Questão
The selection of forecasting technique(s) depends on only a select number of factors
Questão 45
Questão
Which of the following is the best way to determine the best demand forecasting technique?
Responda
-
Use the previous year's data to determine the best technique
-
Only use the most recent few weeks of data
-
Measure the standard error of the technique previously used
-
Trial and error
-
none of the above
Questão 46
Questão
Order management refers to management of the various activities associated with the order cycle
Questão 47
Questão
Order cycle refers to management of the various activities associated with the order cycle
Questão 48
Questão
The order to cash cycle is not included in an organization's order management model
Questão 49
Questão
What best describes the "Order Cycle"
Responda
-
The time it takes for a company to collect funds from the customer
-
the management of various activities associated with the order cycle
-
The time when a customer places an order to when goods are received
-
The time it takes a product to be transported from the supplier to the customer
-
All of the above
Questão 50
Questão
How many stages are involved in the order cycle?
Questão 51
Questão
Order Management
Which of the following is a stage of the order cycle?
Questão 52
Questão
Order Management
___________ Refers to the time from when a customer places an order until the seller receives the order
Questão 53
Questão
Order Managment
__________ Refers to the time from when the seller receives an order until an appropriate location (i.e. warehouse) is authorized to fill the order
Questão 54
Questão
Order Management
The following steps describe which stage of the order cycle?
Checking for completeness and accuracy
A customer credit check
Order entry into the computer system
Marketing department credits salesperson
Accounting department records transaction
Inventory department locates nearest warehouse to customer and advises them to pick the order
Transportation department arranges for shipment
Questão 55
Questão
Order Management
The following describes which stage of the order cycle?
Includes all activities from when an appropriate location is authorized to fill the order until goods are loaded aboard an outbound carrier
Questão 56
Questão
Order Management
Order delivery often represents the best opportunity to improve the effectiveness and efficiency of an order cycle
Questão 57
Questão
Order Management
Order picking and assembly can account for up to 2/3 of a facility's operating cost and time
Questão 58
Questão
Order Management
Handheld scanners and/or Radio-frequency identification (RFID) are common technologies used in the order processing stage.
Questão 59
Questão
Order Management
_____________ is the time from when a transportation carrier picks up the shipment until it is received by the customer.
Questão 60
Questão
The variety of options in terms of transit time that are now available is a key delivery issue.
Questão 61
Questão
Transportation carriers are revamping their operations to provide faster transit times to customers
Questão 62
Questão
Customer service is simple for competitors to imitate
Questão 63
Questão
Which of the following best describes the following definition?
“the ability of logistics management to satisfy users in terms of time, dependability, communication , and convenience.”
Responda
-
Dependability
-
Customer Service
-
The Order Cycle
-
Order Delivery
-
All of the above
Questão 64
Questão
Which of the following is NOT one of the four dimensions of customer service?
Responda
-
Time
-
Dependability
-
Communication
-
Convenience
-
All of the above
Questão 65
Questão
_______________ Focuses on the ease of doing business with a seller
Responda
-
Time
-
Dependability
-
Communication
-
Convenience
-
All of the above
Questão 66
Questão
The goal of communication in customer service is to keep the seller informed
Questão 67
Questão
Managing Customer Service
Which of the following is NOT a specific customer service consideration
Responda
-
Establishing customer service objectives
-
Measuring customer service
-
Customer profitability analysis (CPA)
-
Service failure and recovery
-
All of the above
Questão 68
Questão
Managing Customer Service
Objectives for establishing customer service should be specific, measurable, achievable, results-focused, and Time-Bound (S.M.A.R.T.)
Questão 69
Questão
Managing Customer Service
Which of the following is NOT an objective for establishing customer service
Responda
-
General
-
Measurable
-
Achievable
-
Cost-effective
-
All of the above
Questão 70
Questão
Managing Customer Service
A key issue regarding measuring customer service is determining data sources to be used.
Questão 71
Questão
Managing Customer Service
Which of the following is NOT a key issue regarding measuring customer service?
Responda
-
Determining data sources to be used
-
Determining what factors to measure
-
Organizations must resist excessive measurement
-
Organizations have too much data
-
All of the above are key issues regarding measuring customer service
Questão 72
Questão
Managing Customer Service
"Perfect order" and "On-time delivery" are measures for which customer service dimension?
Responda
-
Time
-
Dependibility
-
Communication
-
Convenience
-
All of the above
Questão 73
Questão
Managing Customer Service
"Order cycle time" and "Inquiry response time" are measures for which customer service dimension?
Responda
-
Time
-
Dependability
-
Communication
-
Convenience
-
All of the above
Questão 74
Questão
Managing Customer Service
"Customer complaints" and "Order status information" are measures for which customer service dimension?
Responda
-
Time
-
Dependability
-
Communication
-
Convenience
-
All of the above
Questão 75
Questão
Managing Customer Service
"Return Process" and "Response to emergency situations" are measures for which customer service dimension?
Responda
-
Time
-
Dependability
-
Communication
-
Convenience
-
All of the above
Questão 76
Questão
Managing Customer Service
"Perfect order" and "On-time delivery" are good measures for customer service dependability.
Questão 77
Questão
Managing Customer Service
"Customer Complaints" and "Order status information" are good measures for customer service convenience.
Questão 78
Questão
"Activity Based Costing (ABC)" is the allocation of revenues and costs to customer segments or individual customers to calculate the profitability of the segments or customers
Questão 79
Questão
Customer Profitability Analysis (CPA) can help identify when an organization should pursue different logistical approaches for different customer groups.
Questão 80
Questão
An early delivery is an example of an order-related service failure
Questão 81
Questão
Which of the following is an example of an order related service failure?
Questão 82
Questão
A Service Failure is a situation where actual performance does not meet the customer's expected performance
Questão 83
Questão
Which of the following is NOT true of "Service Recovery"
Responda
-
It is the process for returning a customer to a state of satisfaction after a service or product has failed to live up to expectations
-
Is usually inexpensive
-
May lead to customer loyalty
-
Can result in better performing organizations by learning from failure and implementing processes and policies to prevent reoccurrence.
-
All of the above
Questão 84
Questão
Service Recovery may lead to increases in customer loyalty
Questão 85
Questão
Inventory refers to stocks of goods and materials that are maintained for many purposes, the most common being to satisfy normal demand patterns.
Questão 86
Questão
Inventory management decisions don't differ for different functional areas of an organization.
Questão 87
Questão
Cycle stock refers to inventory that is held to guard against uncertainty in demand or lead time
Questão 88
Questão
Which of the following is NOT a reason to hold "Speculative Stock"
Responda
-
Seasonal demand
-
Projected price increases
-
Potential shortages of a product
-
Guard against the uncertainty in demand or lead time
-
All of the above
Questão 89
Questão
Psychic stock is inventory carried to stimulate demand
Questão 90
Questão
The following inventory classification refers to which of the following answer?
inventory that is en route between various fixed facilities in a logistics system such as a plant, warehouse, or store.
Questão 91
Questão
The following inventory classification refers to which of the following answer?
refers to inventory that is held for several reasons, including seasonal demand, projected price increases, and potential shortages of a product.
Responda
-
Cycle Stock
-
Safety Stock
-
Psychic Stock
-
Speculative Stock
-
None of the above
Questão 92
Questão
Buffer Stock refers to inventory that is held in addition to cycle stock to guard against uncertainty in demand or lead time.
Questão 93
Questão
Base stock refers to inventory that is needed to satisfy normal demand during the course of an order cycle.
Questão 94
Questão
Inventory costs in the twenty-first century represent approximately two-thirds of total logistics costs.
Questão 95
Questão
Which of the following is NOT an inventory cost?
Responda
-
Carrying Cost
-
Ordering Cost
-
Stockout Cost
-
Transportation Costs
-
All of the above
Questão 96
Questão
Inventory carrying costs is the cost associated with holding inventory
Questão 97
Questão
Stockout costs refer to those costs associated with ordering inventory, such as order costs and setup costs.
Questão 98
Questão
Which of the following is an example of a cost associated with "Ordering Costs"
Questão 99
Questão
Which of the following is an example of a "holding cost"
Responda
-
Inventory shrinkage
-
Cost of receiving an order
-
Conducting a credit check
-
Verifying inventory availability
-
All of the above
Questão 100
Questão
Which of the following is an example of an "Order Cost"
Responda
-
Cost of receiving an order
-
Conducting a credit check
-
Verifying inventory availability
-
Receiving a payment
-
All of the above
Questão 101
Questão
An increase in the number of orders leads to lower order costs but higher carrying costs
Questão 102
Questão
Costs respond in opposite ways to the number of orders or size of orders
Questão 103
Questão
Which of the following is the correct calculation for order costs?
Responda
-
# of orders per year x ordering cost per order
-
# of orders per year x total ordering cost per year
-
average inventory x carrying cost per unit cost
-
# of orders per year x ordering cost per SKU
-
None of the above
Questão 104
Questão
Which of the following is the correct calculation for Carrying costs?
Responda
-
# of orders per year x ordering cost per order
-
Average inventory x carrying cost per unit cost
-
# of orders per year x ordering cost per unit cost
-
Total inventory x carrying cost per unit cost
-
None of the above
Questão 105
Questão
There is a Trade-Off between Carrying and Ordering Costs
Questão 106
Questão
An increase in the number of orders leads to both higher order costs and higher carrying costs
Questão 107
Questão
Stockout cost is an estimated cost or penalty that is realized when a company is out of stock when a customer wants to buy an item.
Questão 108
Questão
Stockout costs don't involve a customer’s reaction to a company being out of stock.
Questão 109
Questão
Which of the following is considered a "Stockout Cost"
Responda
-
Cost when a company is out of stock when a customer wants to buy an item.
-
Costs of receiving an order
-
Verifying inventory availability
-
Obsolescence costs
-
All of the above
Questão 110
Questão
Which of the following types of customer is the most expensive in regards to stockout costs?
Responda
-
Brand-Loyal Customer
-
Switches and comes back
-
Lost Customer
-
New Customer
-
None of the above
Questão 111
Questão
The higher the probability of a delayed sale, the lower the average stockout costs and the lower the inventory that needs to be held by a company.
Questão 112
Questão
The lower the average cost of a stockout, the better it is for the company to hold some amount of inventory (safety stock) to protect against stockouts.
Questão 113
Questão
Higher inventory levels (higher carrying costs) result in lower chances of a stockout (lower stockout costs)
Questão 114
Questão
Which of the following is NOT a quality of Lean Manufacturing?
Responda
-
Focuses on the elimination of waste and the increase of speed and flow
-
Identifies seven major sources of waste including inventory
-
Just-in-time (JIT) is one of the best known lean inventory practices
-
Make-to-stock is one of the best known lean inventory practices
-
None of the above
Questão 115
Questão
Which of the following describes a "fixed order quantity system?"
Responda
-
Order a fixed amount of inventory
-
Orders can be placed at fixed time intervals
-
Necessary for efficient fixed order quantity system
-
The time interval is constant, but the order size may fluctuate
-
All of the above
Questão 116
Questão
In a Fixed order quantity system
The time interval may fluctuate while the order size also fluctuates
Questão 117
Questão
In a Fixed order interval system: There is a higher stockout probability if sales increases quickly
Questão 118
Questão
Economic order quantity (EOQ): Deals with calculating the proper order size with respect to two costs: Costs of carrying the inventory & Costs of the ordering the inventory
Questão 119
Questão
The Economic Order Quantity (EOQ) Determines the point at which the sum of carrying costs and ordering costs is maximized, or the point at which carrying costs equal ordering costs
Questão 120
Questão
In the Economic Order Quantity Equation (EOQ) the variable "B" stands for:
Responda
-
Annual demand in units
-
Administrative costs per order of placing the order
-
Carrying costs of the inventory
-
Dollar value of the inventory per unit
-
None of the above
Questão 121
Questão
In the Economic Order Quantity Equation (EOQ) the variable "I" stands for:
Responda
-
Annual demand, in units
-
Administrative costs per order of placing the order
-
Carrying costs of the inventory
-
Dollar value of the inventory, per unit
-
None of the above
Questão 122
Questão
Safety stock can prevent against two problem areas
Increased rate of demand
Longer-than-normal replenishment
Questão 123
Questão
When fixed order quantity system like EOQ is used, time between orders stays constant
Questão 124
Questão
ABC Analysis of Inventory
recognizes that inventories are not of equal value to a firm
as such all inventory should not be managed in the same way
Questão 125
Questão
Dead inventory is a fourth category, D, to ABC analysis where D stands for “dogs”
Questão 126
Questão
Complementary Products are products that can be used to fill the same need or wants as another product
Questão 127
Questão
Which of the following is true of Vendor-Managed Inventory (VMI)?
Responda
-
Size and timing of replenishment orders are the responsibility of the manufacturer
-
Benefits for Distributors/Retailers: reduced inventories, fewer stockout, improved fill rate
-
Benefits for Manufacturers: improved forecasts (due to POS info), reduced ordering errors
-
Major barriers: inadequate data sharing, and slow user adoption to the new process
-
All of the above
Questão 128
Questão
Lean Manufacturing has an Emphasis on low or no SS
Questão 129
Questão
Service Parts Logistics is simple to forecast
Questão 130
Questão
Which of the following is NOT a logistical consideration in achieving desired levels of supply chain performance?
Responda
-
Damaged goods resulting from shoddy materials handling practices possibly resulting in poor service
-
Poor inventory turnover, an indicator of unproductive asset utilization
-
High transportation costs
-
Lack of visibility into cross organizational silos
-
All of the above are logistics considerations
Questão 131
Questão
Which of the following is a way to address inventory turnover?
Responda
-
Consolidating stocking points and eliminating slow-moving items
-
Call for an examination of modal or carrier selection policies
-
Examine transportation routing decisions.
-
Increase inventory levels
Questão 132
Questão
Which of the following is NOT a logistics related problem pertaining to supply chain performance?
Questão 133
Questão
Supply Chain Management is a new concept
Questão 134
Questão
Consumers are merely recipients of supply chain activities
Questão 135
Questão
Supply chain management does not need to be specifically managed by the organizations operating within the supply chain.
Questão 136
Questão
The SCOR model involves all business functions.
Questão 137
Questão
THE GSCF model involves all business functions.
Questão 138
Questão
How many processes comprise the GSCF model?
Questão 139
Questão
What is also called logistics outsourcing or contract logistics?
Questão 140
Questão
A Supply Chain Partnership is an example of what type of "Relationship Type?"