16089237
Descrição
Quiz por Beth Coleman, atualizado more than 1 year ago
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Criado por Beth Coleman
aproximadamente 6 anos atrás
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Questão 1
Questão
Which of the following is NOT within the scope of ITIL Service Design
Responda
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Service solutions for existing, unchanged services.
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Management information systems and tools
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Technology artchitetures and management architectures
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The process required
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Measurement methods and metrics
Questão 2
Questão
Good service design makes it possible to deliver quality, cost-effective services and to ensure that the business requirements are being met. Which of the following are standard outcomes of the ITIL service design approach:
Responda
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Reduces total cost of ownership
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Improves the quality, consistency and performance of service
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Eases the implementation of new and changed services
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Reduces need for information and decision making
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