1797981
Questão 1
Questão
Who can email audits from CAMS?
Responda
-
The Store Manager Only
-
Anyone with Store Email Access
-
The Store AA Only
-
Hardlines Manager, Softlines Manager, Store Manager
-
DLPMs Only
Questão 2
Questão
What VLAN does the Indyme Controller use?
Responda
-
Data (111)
-
Credit (POS) (222)
-
Fairway (112)
-
IP Camera (1010)
-
Extranet (555)
Questão 3
Questão
If store iPhones can connect to DSG Free and pull Mail, it is unnecessary to connect it to Fairway.
Responda
- True
- False
Questão 4
Questão
If a printer is printing but the store has an issue with it, its okay to tell them "If its printing, there is nothing else that I can do".
Responda
- True
- False
Questão 5
Questão
Check all of the following that are applicable to a BAUD rate with a QL420 Printer.
Responda
-
Verify the IP Address is at the Correct Store in Avalanche
-
Verify that the device is pinging using Avalanche
-
Change the Server Address to DKHM0221/DKHM0222
-
Push One Update
-
Push Two Updates
Questão 6
Questão
When submitting a Zebra Repair Order, it is unnecessary to include troubleshooting as long as the Vendor tab includes the date that you submitted the RO.
Responda
- True
- False
Questão 7
Questão
When a store printer is physically broken, we order a new printer of the same model (if possible) from CompuCom if both warranties are expired.
Responda
- True
- False
Questão 8
Questão
If an MCMD does not connect to Fairway and does NOT show in MobileIron, it MUST be sent back to the ITSD.
Responda
- True
- False
Questão 9
Questão
If you cannot solve an issue initially, what should your first course of action be?
Responda
-
Search for the answer (Templates, Knowledge Base, Tickets, SharePoint)
-
Ask another Tier 1 Agent
-
Ask Tier 2
-
Ask the Team Lead
-
Escalate the ticket to Tier 2
Questão 10
Questão
If a kiosk is not connecting wirelessly to the network, what are possible causes of this issue? (Check all that apply)
Responda
-
The store is potentially on Cell Backup, which would limit wireless connectivity
-
The store's Heat Maps have a dead zone (do to an AP that is off/not working) in the area where the kiosk is
-
The wireless adapter cord is broken
-
The wireless adapter is disabled
-
The kiosk is on the wrong VLAN
Questão 11
Questão
If a kiosk is showing nothing on its display, in every case an email to StoreWorks is necessary
Responda
- True
- False
Questão 12
Questão
What is the correct method of contacting StoreWorks?
Responda
-
Email StoreWorks from your personal email, using the draft, CC'ing the IT Service Desk
-
Email StoreWorks from the IT Service Desk email, using the draft
-
Email StoreWorks from your personal email, using no draft, CC'ing the IT Service Desk
-
Email StoreWorks from the IT Service Desk email, using no draft
Questão 13
Questão
If a register is Off 12, its safe to assume that the network cable is bad
Responda
- True
- False
Questão 14
Questão
If a register is Off 12, check all of the potential causes.
Responda
-
The register is on the wrong VLAN
-
The phone its plugged into (if it is), does not have Daisy-Chaining enabled
-
The patch cable is bad
-
The run from the wall port to the switch is unplugged
-
The run from the wall port to the switch is bad
-
The port on the mainboard of the register that is labeled "LAN" is damaged
-
The "PC" port on the phone (if its plugged in there and not the wall) is damaged
-
Port A on the register is damaged
-
Port B on the register is damaged
Questão 15
Questão
Lightning Fax supports faxes that are sent from the AA Email only.
Responda
- True
- False
Questão 16
Questão
If the Lodge CSP Machine's Printer (00XXXDKCSP02) is setup as a network printer, what is its IP Address supposed to be set to?
Responda
-
10.X.XX.78
-
10.X.XX.67
-
10.X.XX.71
-
10.X.XX.93
Questão 17
Questão
If troubleshooting is performed and not documented, its okay, as long we actually did the troubleshooting.
Responda
- True
- False
Questão 18
Questão
After troubleshooting a Cisco Phone and we warrant a replacement is necessary, we order from CompuCom and close the ticket when the store receives the phone.
Responda
- True
- False
Questão 19
Questão
Reseating a Daisy-Chained Register's Ethernet (from the register), then running a BCAN Interface Status is a way to see what port it is plugged into at the switch.
Responda
- True
- False
Questão 20
Questão
What is the IP Address of the Play Network?
Responda
-
10.X.XX.168
-
10.X.XX.148
-
10.X.XX.158
-
10.X.XX.58
Questão 21
Questão
If a user calls in for an update on a ticket, its okay to put "Store Called for Update" only in the Work Info.
Responda
- True
- False
Questão 22
Questão
If a user is frequently locked out and you see a "Frequent Account Lockout" ticket already open, just unlock the user's account and tell them that there is an open incident.
Responda
- True
- False
Questão 23
Questão
What are potential causes of a Frequent Account Lockout?
Responda
-
The user is logged into a VM with an old password
-
The user is logged into another PC with an old password
-
There is a stored password (locally on the PC) that is constantly locking the user out
-
The user's mobile device was not updated with their newest password (since their last pw change)
Questão 24
Questão
Its okay to leave a high Master Ticket, open and in "Unassigned" over the weekend.
Responda
- True
- False
Questão 25
Questão
(Usually) New Primary Servers are labeled "Host 01" and Old Primary Servers are labeled "Primary".
Responda
- True
- False
Questão 26
Questão
Workforce Management can run on which of the below machines?
Responda
-
Manager Workstations Only (1,2,3)
-
Manager Workstations (1,2,3) & SFS PC
-
CSP Machines Only
-
Any PC That is NOT an Auto-Login
Questão 27
Questão
When a register password is reset from the Cash Office, what is the default password?
Responda
-
Six 1's
-
Six 0's
-
Six 2's
-
The word "password", in all lower case
Questão 28
Questão
It is important to copy a Master Ticket, delete "MASTER" out of the title and relate as a "Duplicate Of" (if the email entails that relationship) BEFORE you save the ticket.
Responda
- True
- False
Questão 29
Questão
Which store positions should automatically have a DS3 account associated with their DKS#? (Check all that apply)
Responda
-
Store Manager
-
Hardlines Manager
-
Softlines Manager
-
None of the Above
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