Questão 1
Questão
A comprehensive portfolio includes which of the following?
Questão 2
Questão
According to the learning style inventory, which stage learners enjoy teaching others and working in groups and learn best when they can apply new information to real-world problems?
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Stage 1
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Stage 2
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Stage 3
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Stage 4
Questão 3
Questão
A person who shifts his or her weight when attempting to deal with conflict is exhibiting which of the following behaviors?
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Assertive
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Passive
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Passive aggressive
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Aggressive
Questão 4
Questão
Probably the most important asset a medical assistant can offer the employer is
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teamwork
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confidentiality.
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credibility.
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a good attitude
Questão 5
Questão
Self-boundaries are developed to protect us from being manipulated or used by others. Personal boundaries help identify each of us as a unique individual.
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First statement is false, and second is true.
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Both statements are true.
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First statement is true, and second is false.
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Both statements are false.
Questão 6
Questão
The needs we have as humans, at the most basic level, include
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Love
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Safety
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esteem and recognition.
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food and shelter.
Questão 7
Questão
The stage in Maslow’s hierarchy of needs in which we maximize our potential is
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safety and security.
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esteem and recognition.
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love and belonging.
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self-actualization.
Questão 8
Questão
In the linear communication model, which of the following encodes the message?
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Sender
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Receiver
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Feedback
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None of the above
Questão 9
Questão
In Maslow’s hierarchy of needs, the fourth level relates to which of the following?
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Safety
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Self-actualization
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Physical well-being
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Self-esteem
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Social needs for love
Questão 10
Questão
Which of the following can be a channel in linear communication?
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Spoken word
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Written message
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Body language
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E-mail message
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All of the above
Questão 11
Questão
In which of the following situations is it important to use more descriptive language when communicating?
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Adolescent patients
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Non-English-speaking patient
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Patient with diminished hearing
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Patient with a visual disturbance
Questão 12
Questão
The document that expresses the wishes of patients in case of terminal illness or an accident after which patients cannot express their wishes is called a
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power of attorney.
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will
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DNR order.
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living will.
Questão 13
Questão
An informed consent form must address which of the following?
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Risks and benefits of the procedure
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Reasonable alternatives to the procedure
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Risks and benefits of not performing the procedure
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All of the above
Questão 14
Questão
Criminal law governs violations of the law that are punishable as offenses against
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individuals.
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the state or government.
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corporations.
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groups
Questão 15
Questão
Local governments create and enact
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precedents.
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acts.
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ordinances
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All of the above
Questão 16
Questão
Which of the following is not a requirement for a valid, legal contract?
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The contract must include manifestation of assent.
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All parties must have the legal capacity to enter into a contract.
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The contract must be in writing.
Questão 17
Questão
The improper performance of a lawful act is called
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nonfeasance.
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feasance.
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misfeasance.
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malfeasance.
Questão 18
Questão
The failure to perform an act that should have been performed is called
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misfeasance.
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nonfeasance.
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malfeasance.
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feasance.
Questão 19
Questão
Which of the following is not one of the four Ds of negligence?
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Duty
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Deposition
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Dereliction
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Damages
Questão 20
Questão
The first step in the five-step process of ethical decision making is
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gathering relevant information
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determining the ethical approach to use
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exploring the practical alternatives.
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identifying the type of ethical problem.
Questão 21
Questão
The earliest written code of ethics was
Questão 22
Questão
An application program is software that is designed to
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perform a variety of tasks, such as word processing, database functions, and patient billing.
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provide the computer with a set of basic instructions for executing other programs.
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interpret the program instructions
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All of the above