Questão 1
Questão
If a person refuse to b e searched on entering an establishment what should happen?
Responda
-
Make a telephone call to the boss and ask for a pass
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Move the person to the coffee room and await further instructions
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Deny access, record personal details , report occurrence
Questão 2
Questão
Common examples of prohibited items in airports are-
Questão 3
Questão
Common examples of prohibited items in National borders are –
Questão 4
Questão
If you have to handle confiscated items what provisions must be taken?
Questão 5
Questão
Should you secure confiscated items?
Responda
-
Yes
-
No
-
Depends on what it is
Questão 6
Questão
Who can search female visitors?
Questão 7
Questão
How often should the security shift check the HHMD for serviceability of use?
Questão 8
Questão
What is the definition of a screening point?
Responda
-
The point of entry, exit or transition within a site where personnel are required to be searched
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point near the exit where the fire and evacuation procedures are displayed
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None of these
Questão 9
Questão
Which the correct layout for an access control point?
Responda
-
The response zone , the approach zone , the access control zone
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The access control zone , the approach zone the response zone
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The approach zone, the access control zone , the response zone
Questão 10
Questão
Which is the correct statement for access control?
Responda
-
Account for people and vehicles location at all times
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Observe the number of pedestrian entering the facility
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Observe the number of vehicles entering a facility
Questão 11
Questão
What are the 3 principles of access control?
Responda
-
Permission , verify identity , control identity
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Display ID , Biometric scanning , RFID card
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Check cars , check people , check buildings
Questão 12
Questão
Which is the most commonly used method of recording who comes in and out of a site?
Questão 13
Questão
What is to be updated regarding maintenance of equipment ?
Questão 14
Questão
When would you need to use and escort?
Responda
-
Someone who has not been to the site before
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Someone who you don’t trust
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Someone who is not security cleared
Questão 15
Questão
When someone wants to leave your site, what must be returned?
Questão 16
Questão
What must be verified before someone enters a site?
Responda
-
Vehicle registration
-
The person’s identity
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The persons movements
Questão 17
Questão
What rules are in place that ensure you operate within the law?
Questão 18
Questão
What should be inspected at an access control zone?
Questão 19
Questão
What is one of the duties of the shift supervisor?
Questão 20
Questão
Which electronic access system requires a number code?
Responda
-
Pin code entry
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Eye scanner
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Fingerprint reader
Questão 21
Questão
What must mechanical equipment that is used to control access be inspected for?
Responda
-
Damage and wear
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Rust
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Loose fitted items
Questão 22
Questão
what is the duty of the movement controller?
Responda
-
The movement controller is responsible for moving people that should not be there
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The movement controller is responsible for progressing site users forward into the access control zone.
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The movement controller is responsible for moving vehicles
Questão 23
Questão
What is the purpose of access control policy?
Responda
-
Stop vandalism
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To deter criminals from entering the site
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Identifying and dealing with security risk facing the organization, its staff and visitors
Questão 24
Questão
What are all visitors to site required to do?
Questão 25
Questão
Staff who are issued with company ID, should do what if it is lost?
Questão 26
Questão
Which of the following are prohibited when in a vehicle at and access point?
Responda
-
Honking your horn
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Tailgating
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Flashing your light
Questão 27
Questão
Contractors are required to sign what at the access point?
Responda
-
Victors log
-
Contractors log
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Vender log
Questão 28
Questão
How would you describe a vendor?
Responda
-
Vendors are those who provide fuel , food , water and other supplies
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Vendors are those who provide cleaning services
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Vendors are those who provide only office supplies
Questão 29
Questão
What are physical system that assist in access control?
Responda
-
Cones , Road block , Search lanes
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Dogs , search lights , checkpoint
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Traffic gates , barriers , electronic card access
Questão 30
Questão
What are the 2 basic requirements of personnel access?
Responda
-
Determining identity and determining level of access
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Determining if you know the person and where they are allowed to visit
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Determining if they have ID and vehicle pass
Questão 31
Questão
What should you maintain in order to avoid conflict?
Responda
-
Awareness
-
Atmosphere
-
Sense of humor
Questão 32
Questão
Which of the following contribute to conflict in the workplace?
Responda
-
Some one smells
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Lack of personal space
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Bad attitude
Questão 33
Questão
Which of the following are an external cause of conflict?
Responda
-
Bad location
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Angry customer
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Untidy office
Questão 34
Questão
Most conflicts have their roots in uncertainty, and negotiation is a way of managing what ?
Responda
-
Resultant risk
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Failure
-
Inputs
Questão 35
Questão
What is the process when one person believes that other has frustrated, or is about to frustrate , known as ?
Responda
-
Risk
-
Conflict
-
Poor management
Questão 36
Questão
What is the best conflict management style?
Questão 37
Questão
When you experience conflict with someone else you should always remember to compromise.
Questão 38
Questão
Which of the following is an example of negative communication?
Responda
-
shouting at the person to show your authority
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Telling a person to calm down after a fight
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Politely refusing entry to a customer who does not meet the entry requirements
Questão 39
Questão
Why should the use of force be left as a last resort?
Questão 40
Questão
Which of the following is most likely to aggravate a customer?
Responda
-
Taking the customer seriously
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Giving the customer a free drink
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Not listening to the customer
Questão 41
Questão
What is workplace violence?
Responda
-
Being assaulted in circumstances relating to work
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Being assaulted by a customer
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Being assaulted by your manage
Questão 42
Questão
Why is it important to report all incidents of violence?
Questão 43
Questão
Which of the following physical stances would help in conflict situation ?
Responda
-
Standing face to face with the customer
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Pointing a finger at the customer
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Showing open hands to a customer
Questão 44
Questão
Which of these would not be good war to de-escalate a potential conflict situation?
Responda
-
Showing empathy
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Using humor or sarcasm
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Listening actively
Questão 45
Questão
What is one of the main reason for reviewing incidents of work related violence ?
Responda
-
The assess whether management instruction were followed when dealing with the incident.
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To improve the way that similar situation are handled in the future
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To gather evidence required to prosecute everyone involved in the incident
Questão 46
Questão
Which of these is a non verbal way of signaling non aggression?
Responda
-
Standing square on to the other person
-
Only paying particle attention to the other person
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Gesturing with open palms
Questão 47
Questão
What is the best definition of a win-win approach to a conflict situation?
Responda
-
A solution which allows both parties involved in the situation to come away feeling satisfied with the outcome
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Explaining company procedure to the unhappy person so that they understand why you cannot help them
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Getting a colleague involved in the situation to see if they can find a resolution to the problem
Questão 48
Questão
What is the final stage in the escalation of a conflict situation?
Questão 49
Questão
What is meat by the term critical incidents?
Responda
-
An incident that does not cause disruption to normal operations
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An incident that may cause significant disruption to normal operations, or serious
harm to people property or information
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An incident that may cause signification disruption to operations , but only causes minor harm to peoples and property