Conflict in The Workplace Test Review

Descrição

Test Review for MEDB
Jessica Boyd
Quiz por Jessica Boyd, atualizado more than 1 year ago
Jessica Boyd
Criado por Jessica Boyd mais de 9 anos atrás
37
0

Resumo de Recurso

Questão 1

Questão
There are four levels of communication. Which level are we practicing if we help others gain insight into their patterns of thought and behaviour?
Responda
  • Not Hearing
  • Hearing Feelings
  • Therapeutic Listening
  • Hearing Content

Questão 2

Questão
Environmental noise and internal noise can effect which level of communication?
Responda
  • Level 2 - Hearing Content
  • Level 1 - Not Hearing
  • Level 4 - Therapeutic Listening
  • Level 3 - Hearing Feelings

Questão 3

Questão
Paraphrasing happens in Level 2 of communication: Hearing Content.
Responda
  • True
  • False

Questão 4

Questão
An empathic response is the most powerful communication tool available.
Responda
  • True
  • False

Questão 5

Questão
Knowing the right time to give an empathic response is important. It is NOT appropriate to give one when..
Responda
  • You have the time to listen to a length conversation
  • You are negotiating or mediating a conflict
  • You truly value your relationship with the other person
  • You feel sorry for the person

Questão 6

Questão
In Level 4 - Therapeutic Listening we use what percentage of paraphrasing and empathic responses?
Responda
  • 20 %
  • 75 %
  • 80 %
  • 100 %

Questão 7

Questão
All messages are composed of three parts: content, feelings and a statement about the value of the relationship.
Responda
  • True
  • False

Questão 8

Questão
Mediators often practice Level 4 of communication: Therapeutic listening
Responda
  • True
  • False

Questão 9

Questão
Having no interest in the subject another person is talking about is an example of what type of internal noise?
Responda
  • Indifference
  • Differing Beliefs
  • Reaction to a threat
  • Special Circumstance

Questão 10

Questão
"Please." Is an example of what part of a message?
Responda
  • Content
  • Relationship
  • Feeling

Questão 11

Questão
The quality of our interpersonal relationships are shaped and influenced by the level of communication at which we operate.
Responda
  • True
  • False

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