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2457496
Conflict in The Workplace Test Review
Descrição
Test Review for MEDB
Sem etiquetas
college
quiz
test
conflict
Quiz por
Jessica Boyd
, atualizado more than 1 year ago
Mais
Menos
Criado por
Jessica Boyd
mais de 9 anos atrás
37
0
0
Resumo de Recurso
Questão 1
Questão
There are four levels of communication. Which level are we practicing if we help others gain insight into their patterns of thought and behaviour?
Responda
Not Hearing
Hearing Feelings
Therapeutic Listening
Hearing Content
Questão 2
Questão
Environmental noise and internal noise can effect which level of communication?
Responda
Level 2 - Hearing Content
Level 1 - Not Hearing
Level 4 - Therapeutic Listening
Level 3 - Hearing Feelings
Questão 3
Questão
Paraphrasing happens in Level 2 of communication: Hearing Content.
Responda
True
False
Questão 4
Questão
An empathic response is the most powerful communication tool available.
Responda
True
False
Questão 5
Questão
Knowing the right time to give an empathic response is important. It is NOT appropriate to give one when..
Responda
You have the time to listen to a length conversation
You are negotiating or mediating a conflict
You truly value your relationship with the other person
You feel sorry for the person
Questão 6
Questão
In Level 4 - Therapeutic Listening we use what percentage of paraphrasing and empathic responses?
Responda
20 %
75 %
80 %
100 %
Questão 7
Questão
All messages are composed of three parts: content, feelings and a statement about the value of the relationship.
Responda
True
False
Questão 8
Questão
Mediators often practice Level 4 of communication: Therapeutic listening
Responda
True
False
Questão 9
Questão
Having no interest in the subject another person is talking about is an example of what type of internal noise?
Responda
Indifference
Differing Beliefs
Reaction to a threat
Special Circumstance
Questão 10
Questão
"Please." Is an example of what part of a message?
Responda
Content
Relationship
Feeling
Questão 11
Questão
The quality of our interpersonal relationships are shaped and influenced by the level of communication at which we operate.
Responda
True
False
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