Questão 1
Questão
If the customer calls in to report they can't make any internal calls. What is the first thing you will get the customer to check?
Questão 2
Questão
What features would you expect to see if an ONNET Analogue POTS line has been suspended?
Questão 3
Questão
If a call is in progress, what state will the line will be?
Questão 4
Questão
FOH agents can action divert for a ONNET Point to Point Basic Rate.
Questão 5
Questão
FOH agents can action divert for a ONNET Point to Multipoint Basic Rate.
Questão 6
Questão
If an onnet analogue line has been deleted/deprovisioned in error. What output would you expect to see in your traver?
Questão 7
Questão
When looking at a primary rate CLLI, for example D6AUCWXCHGAL what does AUC signify?
Questão 8
Questão
What does ISDN stand for?
Responda
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Integrated Services Digital Network
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Intelligent Services Data Network
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Integrated Static Digital Network
Questão 9
Questão
After posting a Basic Rate you notice it is in LMB state. What is the first thing you will do?
Responda
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Ask customer to powercycle NTU
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Ask customer to powercycle PABX & check cabling
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Checking for any network outages & ask the customer if they know of anyone else in the area affected
Questão 10
Questão
For a Ericsson ADSL connection what encapsulation should the customer be using for authentication to be successfull
Questão 11
Questão
What is the below traver telling us about 094749940
>TRAVER L 1099124990 1094749940 NT
DIGIT TRANSLATION ROUTES
1 NTS1AUCP7IL0 098335574 ST
2 POP4AUCP7IL0 098335574 ST
TREATMENT ROUTES. TREATMENT IS: GNCT
1 REORDER
2 LKOUT
+++ TRAVER: SUCCESSFUL CALL TRACE +++
Questão 12
Questão
What table will you need to check to see if a line has been added to the toll switch
Responda
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Table trkname
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Table clli
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table dnscrn
Questão 13
Questão
Why is it important to check circuits on NRS or Webnis before you start troubleshooting?
Responda
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It shows you the complete circuit path to check for any element affected by an outage.
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It puts you on the right track to troubleshoot the fault depending on the demarc equipment and the network elements involved.
Questão 14
Questão
Office Net Hosted is a SIP trunking product, we provide access to the Wholesale network through the use of SIP trunks which your customer can connect their PABX to.
Questão 15
Questão
Office Net can be delivered to customers over:
Responda
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ONNET VDSL access
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Chorus UFB.
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Cable HFC