ServiceNow Fundamentals

Question

Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?

Answer 1

Service Portal

Answer 2

Now Platform UI

Answer 3

Now Mobile

Answer 4

set of users delegated to perform different tasks

Answer 5

collection of tasks

Answer 6

set of members to a subscription

Answer 7

collection of permissions

Answer 8

set of users who share a common purpose

Answer 9

individual to whom you have granted access to your ServiceNow instance

Answer 10

set of users who share a common purpose

Answer 11

collection of permissions

Answer 12

collection os tasks

Answer 13

individual to whom you have granted access to your ServiceNow instance

Answer 14

set of members to a subscription

Answer 15

set os users delegated to perform different tasks

Answer 16

Software-as-a-Service (SaaS)

Answer 17

Platform-as-a-Service (PaaS)

Answer 18

Application Platform-as-a-Service (aPaaS)

Answer 19

Infrastructure-as-a-Service (IaaS)

Answer 20

Information Technology (IT)

Answer 21

Banner frame

Answer 22

Application frame

Answer 23

Application Navigator

Answer 24

Banner content

Answer 25

Content frame

Answer 26

Only applications with a name containing "service"

Answer 27

All modules and sections within the Service Desk application

Answer 28

Only applications, sections and modules with names containing "service"

Answer 29

Any module with a name containing "services"

Answer 30

Magnifying glass

Answer 31

Question mark

Answer 32

Drag the breadcrumbs os a filtered list to the Favorite tab.

Answer 33

Drag an individual record to the Favorite tab

Answer 34

Select the personalization gear icon

Answer 35

Select the star of its corresponding section

Answer 36

Select the star of its corresponding application or module

Answer 37

Application Navigator

Answer 38

System settings

Answer 39

Magnifying glass

Answer 40

Expand every application in the All applications tab.

Answer 41

Select the record from the History tab.

Answer 42

Navigate back to its corresponding list.

Answer 43

Impersonate another user.

Answer 44

System Properties > Basic Configuration UI16

Answer 45

System Properties > My Company

Answer 46

Guided Setup > ITSM Guided Setup

Answer 47

Team Development > Properties

Answer 48

Navigator responses

Answer 49

Banner image, text and color

Answer 50

Navigator position

Answer 51

Navigator background and text colors

Answer 52

Browser tab title

Answer 53

System date/time formatting

Answer 54

Reduce service desk calls

Answer 55

Accelerate adoption rates

Answer 56

Create a shared identity

Answer 57

Gain user trust

Answer 58

Share comprehensive assignment rules

Answer 59

List filter context menu

Answer 60

List title menu

Answer 61

List fields context menu

Answer 62

List description menu

Answer 63

List column context menu

Answer 64

Column Headings

Answer 65

Field Values

Answer 66

Breadcrumbs

Answer 67

Title Bars

Answer 68

Column Context Menu

Answer 69

Record Context Menu

Answer 70

Value Context Menu

Answer 71

List Context Menu

Answer 72

Context Finder

Answer 73

Wildcard Characters

Answer 74

Platform Locator

Answer 75

Containers

Answer 76

Form Context Menu

Answer 77

Form Layout Menu

Answer 78

Form Personalization Menu

Answer 79

Form Column Menu

Answer 80

Form History

Answer 81

Activity Stream

Answer 82

Form Activity

Answer 83

Attachments

Answer 84

Reference icon

Answer 85

Field icon

Answer 86

Remove icon

Answer 87

Handle icon

Answer 88

Form Settings

Answer 89

Field Navigator

Answer 90

Form Views

Answer 91

Field Formatter

Answer 92

Template creator

Answer 93

Template editor

Answer 94

Toggle template views

Answer 95

Template bar

Answer 96

Setting an Assignment group and User based on Category and Subcategory

Answer 97

Setting a User based on Category and Subcategory

Answer 98

Setting an Assignment group and User based on the Short description

Answer 99

Setting an Assignment group based on Category and Subcategory

Answer 100

Setting an Assignment group based solely on Subcategory (Category = None)

Answer 101

User presence

Answer 102

Additional comments

Answer 103

Activity stream

Answer 104

Connect chat

Answer 105

Related Records

Answer 106

Resolution Information

Answer 107

Tasks lead to quicker resolution times

Answer 108

Tasks can only be performed once

Answer 109

Tasks are repeatable processes

Answer 110

Tasks minimize the possibility of human error

Answer 111

Translating languages

Answer 112

Answering FAQs

Answer 113

Performing dagnostics

Answer 114

Providing how-to information

Answer 115

perform common work tasks

Answer 116

update financial records

Answer 117

obtain information

Answer 118

make decisions

Answer 119

Import Tables

Answer 120

Tables & Columns

Answer 121

Create New

Answer 122

Application Menu with the same name as the table Label (e.g. Infinity)

Answer 123

Dashboard to manage the table's activity

Answer 124

Module with the plural of the table Label (e.g. Infinities)

Answer 125

A table specific admin role

Answer 126

System Notification > Email > Notifications

Answer 127

System Definitions > Notifications

Answer 128

System Notification > Definitions

Answer 129

Notifications > Email > System Notifications

Answer 130

Select fields pane

Answer 131

Select variables

Answer 132

Variables context menu

Answer 133

Platform variables

Answer 134

Now on Now

Answer 135

Subscriptions

Answer 136

Platform Chat

Answer 137

ServiceNow Mobile

Answer 138

Notification settings

Answer 139

System settings

Answer 140

Subscription settings

Answer 141

Email setting

Answer 142

What it will contain

Answer 143

When to send

Answer 144

Who will receive

Answer 145

Which email template

Answer 146

What the subject is

Answer 147

Virtual Agent

Answer 148

Meeting Invitation

Answer 149

Workplace Chat

Answer 150

Single score

Answer 151

Line chart

Answer 152

Add to homepage

Answer 153

Export to PDF

Answer 154

Add to dashboard

Answer 155

Download as PDF

Answer 156

Email an attachment

Answer 157

Share the report

Answer 158

Publish to an instance URL

Answer 159

All users and groups

Answer 160

Only groups that the report creator belongs to

Answer 161

The report creator only

Answer 162

Categories

Answer 193

Business Rules

Answer 194

Maintain Items

Answer 195

Create Incident

Answer 196

Service Portal

Answer 197

Service Catalogs

Answer 198

Tickets and Requests

Answer 199

Task and Subtasks

Answer 200

Incidents and Problems

Answer 201

Categories and Subcategories

Answer 202

Application-based

Answer 203

Record-based

Answer 204

Schedule-based

Answer 205

Role-based

Answer 206

Define when the flow is performed

Answer 207

Represent reusable operations for use across multiple flows

Answer 208

Can be contained in a spoke

Answer 209

Require script to develop

Answer 210

Provide the ability to build your own custom actions

Answer 211

Provides automation tools

Answer 212

Requires scripting experience

Answer 213

Integrates with third party system

Answer 214

Saves time

Answer 215

security_admin

Answer 216

Script that sets the 'answer' variable to true or false

Answer 217

Conditions

Answer 218

First at the Field-level (most specific to most general), then at the Table-level (most specific to most general).

Answer 219

First at the Table-level (most specific to most general), then at the Field-level (most specific to most general).

Answer 220

Import Set

Answer 221

Transform Map

Answer 222

Target Table

Answer 223

Tangible (e.g. hardware, software, servers) entities

Answer 224

Intangible (e.g. business services, email) entities

Answer 225

Configuration Management Database

Answer 226

Configuration Item

Answer 227

configuration_admin role

Answer 228

CMDB Properties [cmdb_properties]

Answer 229

Base Configuration Item [cmdb]

Answer 230

Configuration Item [cmdb_ci]

Answer 231

CI Relationship [cmdb_rel_ci]

Answer 232

CMDB Baseline [cmd_baseline]

Answer 233

Catalog Item

Answer 234

Variable Set

Answer 235

Order Guide

Answer 236

Record Producer

Answer 237

A Variable

Answer 238

One or more Service Catalog Task (SCTASK) records

Answer 239

A Request (REQ) record

Answer 240

A Request Item (RITM) record

Answer 241

A Variable Set

Answer 242

Business Rule

Answer 243

Script Include

Answer 244

Client Script

Answer 245

Business Rule

Answer 246

Client Script

Answer 247

UI Actions

Answer 248

Client Script

Answer 249

Data Policy

Answer 250

UI Policy Action

Answer 251

Visible/hidden

Answer 252

Prevent cell editing

Answer 253

Change color

Answer 254

A server-side script that runs when a record is displayed, inserted, updated or delated or when a table is queried.

Answer 255

Group of one more changes that can be moved from one instance to another all together

Answer 256

A series of tables and fields that store information about the Configuration Items (CIs) owned by your organization.

Answer 257

One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with it.

Answer 258

Data records

Answer 259

Dashboards

Answer 260

Business Rules

Answer 261

Access Control rules

Answer 262

IntegrationHub

Answer 263

Visual Task Boards

Answer 264

Flow Designer

Answer 265

Service Portal

Answer 266

Guided Application Creator

Answer 267

Configuration Management Database (CMDB)

Answer 268

IntegrationHub

Answer 269

System Dictionary

Answer 270

Access Control

Answer 271

The admin Role

Answer 272

Delegated Development

Answer 273

The itil Role

Answer 274

Delegated Development

Answer 275

Access Control

Answer 276

The developer Role

Answer 277

Catalogued

Answer 278

Registered

Answer 279

A server-side script that runs when a record is displayed, inserted, updated or deleted, or when a table is queried.

Answer 280

Log records indicating something notable has occurred in the system.

Answer 281

A real-time messaging tool that enables users to chat with individuals and groups.

Answer 282

Notifications that are sent to users when something occurs that concerns them.

Answer 283

Automatically notifies partners, customers and others when badges are earned.

Answer 284

Offers learners an opportunity to learn and gain practical experience.

Answer 285

Offers learners a change to create personalized Learning Plans.

Answer 286

Integrates with your Now Profile.

Answer 287

Offers learners a single source for all of their content, certification, certification maintenance and profile needs.

Answer 288

Offers learners a wide breadth of course topics and delivery types.

Answer 289

Showcases your ServiceNow expertise.

Answer 290

Updates other social network profiles.

Answer 291

Acts as a Universal ID across all resouces.

Answer 292

Displays Badges across multiple resources.

Answer 293

Display Super badges by role.

Answer 294

Allows you to consolidate ServiceNow accounts.

Answer 295

A repository for Update Set Information

Answer 296

A table where data will be placed, post-transformation

Answer 297

A staging area for Imported records

Answer 298

A table that determines relationships.

Answer 299

A Database

Answer 300

Service Processes

Answer 301

Tables and Fields

Answer 302

The Dependency View

Answer 303

User permissions

Answer 304

Access Control Rules

Answer 305

Assignment Rules

Answer 306

UI Policies

Answer 307

The Default Value field in the Catalog Item form.

Answer 308

The Sequence field in the Catalog Item form.

Answer 309

The choice field in the Variable form.

Answer 310

The Order field in the Variable form.

Answer 311

Popularity

Answer 312

Most recent update

Answer 313

Manager Assignment

Answer 314

Number of views

Answer 315

A record producer is a type of Catalog Item that allows users to create task-based records from the Service Catalog.

Answer 316

A record producer

Answer 317

A record producer is a type of catalog item that provides easy ordering by bundling request

Answer 318

A record producer is a type of Catalog Item that is used for Request, not services

Answer 319

The Choice field in the Variable form.

Answer 320

The Sequence field in the Catalog Item form.

Answer 321

The Order field in the Variable form.

Answer 322

The Default Value field in the Catalog item form.

Answer 323

System Date Format

Answer 324

Banner Image

Answer 325

Form Header Size

Answer 326

Browser Tab Title

Answer 327

Record Number Format

Answer 328

Core Action

Answer 329

Virtual Agent

Answer 330

Answer Agent

Answer 331

Connect Chat

Answer 332

Service Catalog variables cannot affect the order price.

Answer 333

Service Catalog variables can only be used in Record Producers.

Answer 334

Service Catalog variables are global by default.

Answer 335

Service Catalog variables can only be used in Order Guides.

Answer 336

Insert saves changes and remains on the form. Update saves changes an exits the form.

Answer 337

Insert saves changes and exits the form. Update saves changes and remains on the form.

Answer 338

Insert creates a new record and Update saves changes. Both remain on the form.

Answer 339

Insert creates a new record and Update saves changes. Both exit the form.

Answer 340

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions.

Answer 341

Once and Update Set is closed as "Complete", change it back to "In Progress" until it's applied to another instance.

Answer 342

Avoid using the Default Update set as an Update Set for moving customizations from Instance to Instance.

Answer 343

Us the Baseline Update Set to store the contents of items after they are changed the first time.

Answer 344

Graphically displays the Configuration Items that support a business service

Answer 345

Enables administrators to define records from specific tables and trouble sources for Configuration Items.

Answer 346

A graphically organized visual task board for the CMDB.

Answer 347

Displays the details of table and their relationships in the visual manner allowing administrators to view and easily access different part of the database schema.

Answer 348

Record Producers, Order Guides and Catalog Items

Answer 349

Record Producers, Order Guides and Item Variables

Answer 350

Order Guides, Catalog Items and Workflows

Answer 351

Order Guides, Item Variables and Workflows

Answer 352

Form Designer

Answer 353

List Editor

Answer 354

Data Editor

Answer 355

Field, Operator, then Value

Answer 356

Value, Operator, then FIeld

Answer 357

Operator, Condition, then Value

Answer 358

Field, Operator, then Condition

Answer 359

Business Rule

Answer 360

Client Script

Answer 361

Although a Service Catalog, workflow cannot send notifications, the workflow drives complex fulfillment processes.

Answer 362

...used to drive complex fulfillment processes and sends notifications to defined users or groups.

Answer 363

...generates three basic components: item variable types, tasks and notifications.

Answer 364

...generates three basic components: item variable types, tasks and approvals.

Answer 365

True/False, Checkbox, Number List

Answer 366

True/False, Multiple Choice and Ordered

Answer 367

Number List, Single Line Text and Reference

Answer 368

Multiple Choice, Select Box and Check Box

Answer 369

A business rule monitors field on a form

Answer 370

A business rule can be a piece of JavaScript

Answer 371

A business rule must run before a database action occurs

Answer 372

A business rule must not run before a database action occurs

Answer 373

Using Transform map

Answer 374

They cannot be moved between instances

Answer 375

Using update sets

Answer 376

Using Application sets

Answer 377

Dictionary overrides provide the ability to define a field on an extended table differently from the field on the parent table

Answer 378

...is a task within a workflow that requests an action before the workflow can continue

Answer 379

...is the addition, modification or removal of anything that could have an effect on IT services.

Answer 380

...an Incoming customer update in an Update Set which applies to the same object as a newer customer update

Answer 381

The new table archives the parent table and assumes its roles in the database.

Answer 382

The new table inherits all of the fields, but does not inherit Access Control rules, client's scripts, and UI Policies of the parent table.

Answer 383

The new table inherits all of the Business Rules, Client Scripts and UI Policies of the parent table, but none of the existing fields.

Answer 384

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

Answer 385

By default, the changes included in an Update Set are visible only in the instance to which they are applied.

Answer 386

An update set allows administrators to group a series of changes into a named set and then move this set as a unit to another system.

Answer 387

By default, and Update Set includes customizations, Business Rules and homepages.

Answer 388

An Update Set is a group of customizations that are moved from Production to Development.

Answer 389

Order Guides provide a list of guidelines for Administrator on how to set up item variables.

Answer 390

Order Guides take the user directly to the checkout without prompting for information.

Answer 391

Order Guides provide the ability to order multiple, related items as on request.

Answer 392

Order Guides restrict the number of items in an order to only one item per request.

Answer 393

An existing Transform Map can be used multiple times on the same import set.

Answer 394

Coalesce fields are used only after running Transform.

Answer 395

Any user can manage and set up import sets.

Answer 396

An existing Transform Map can be used one time on the same import set.

Answer 397

FTP Authentication

Answer 398

Local Database

Answer 399

The definition for each table and column.

Answer 400

The human-readable labels and languages settings.

Answer 401

The language dictionary used for spell checking.

Answer 402

The information on how tables relate to each other.

Answer 403

Extended Tables

Answer 404

Base Tables

Answer 405

Core Tables

Answer 406

Custom Tables

Answer 407

If a match is not found using coalesce fields, the system does not create a Transform Map.

Answer 408

If a match is found using the coalesce fields, the system creates a new record.

Answer 409

If a match is found using the coalesce fields, the existing record is updated with the information being imported.

Answer 410

If a match is not found using the coalesce fields, the existing record is updated with the information being imported.

Answer 411

Mapping fields using a Field Map

Answer 412

Mapping fields using Transform History

Answer 413

Mapping fields using the Import Log

Answer 414

Mapping fields using an SLA

Answer 415

It displays actions related to viewing and filtering the entire list.

Answer 416

It displays actions such as view form, view related tasks and add relationship.

Answer 417

It displays actions related to filtering options, assigning tags and search.

Answer 418

It displays actions such as creating quick reports, configuring the list and exporting data.

Answer 419

The task to complete

Answer 420

The individual item in the order

Answer 421

The order number

Answer 422

To present related records

Answer 423

To present related fields

Answer 424

To dot-walk to a core table

Answer 425

To create a one-to-many relationship

Answer 426

RITM (Number) > REQ (Number) > PROCUREMENT (Number)

Answer 427

REQ (Number) > RITM (Number) > TASK (Number)

Answer 428

FULFILLMENT (Number) > RITM (Number) > TASK (Number)

Answer 429

REQ (Number) > RITM (Number) > PROCUREMENT (Number)

Answer 430

Event Log contains generated Events, the Event Registry is a table of Event definitions

Answer 431

Event Log is the same as the Event Registry

Answer 432

Event Log is formatted in the Log style, the Event Registry displays different fields.

Answer 433

Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period).

Answer 434

Names of Applications and Modules

Answer 435

History Records

Answer 436

Titles of Dashboard Gauges

Answer 437

A formatter allows you to populate fields automatically.

Answer 438

A formatter allows you to configure applications on you instance.

Answer 439

A formatter is a set of conditions applied to a table to help find and work with data.

Answer 440

A formatter is a form element used to display information that is not a field in the record.

Answer 441

View/Run module

Answer 442

List column heading

Answer 443

Metrics module

Answer 444

Statistics module

Answer 445

Rules are evaluated from the general to the specific, so a table rule must be active to continue.

Answer 446

If more than one rule applies to a row, the older rule is evaluated first.

Answer 447

If a row level rule and a field level rule exist, both must be true before an operation is allowed.

Answer 448

Rules are evaluated using roles. The role with the most permissions evaluates the rules first.

	Criado por Priscila Lissoni mais de 3 anos atrás

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ServiceNow Fundamentals

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