2758172
Questão 1
Questão
How can you reduce the chance of ESD (Select the two best answers)
Responda
-
Use an antistatic wrist strap
-
Raise the temperature in the room
-
Touch an unpainted portion of the computer case
-
Lower the humidity
-
Plug the computer into an AC outlet.
Questão 2
Questão
Which of the following disperses heat but requires no moving parts?
Responda
-
Heat Sinks
-
CPU fan
-
Case fan
-
Liquid cooling system
Questão 3
Questão
Why should VoIP not be used with satellite internet?
Responda
-
Bandwidth limitations
-
Difficult to Install
-
Latency
-
Cost
Questão 4
Questão
A customer wants to control several computers with a single set of input devices. What solution should you provide for them?
Responda
-
Barcode reader
-
Smartcard reader
-
Ethernet switch
-
KVM
Questão 5
Questão
Which of the following would best be used for high-end graphics cards?
Responda
-
PCIe
-
PCI
-
AGP
-
ISA
Questão 6
Questão
Which of the following materials should a computer NEVER be placed on?
Responda
-
Wood
-
Carpet
-
Plastic
-
Tile
Questão 7
Questão
Of the following default ports, which one is used by the TELNET protocol?
Responda
-
23
-
25
-
80
-
110
Questão 8
Questão
Which of the following is the latest type of memory for a computer?
Responda
-
RAMBUS
-
DRAM
-
DDR
-
SDRAM
Questão 9
Questão
Which of the following can be potential sources of EMI ( Select the TWO best answers)
Responda
-
Flat- panel televisions
-
AC power lines
-
Cordless phones
-
Electric motors
-
Faraday cage
Questão 10
Questão
What type of cable needs to be fire resistant?
Responda
-
STP
-
Coaxial
-
Plenum
-
UTP
Questão 11
Questão
Which wireless standard has the shortest indoor range?
Responda
-
802.11a
-
802.11b
-
802.11g
-
802.11n
Questão 12
Questão
Which of the following types of storage media can hold the most data?
Responda
-
Blu-Ray
-
DLT
-
DVD-ROM
-
SD card
Questão 13
Questão
Which type of Internet connection provides typical downstream networking speeds of 5 to 12 Mbps utilizing phone lines?
Responda
-
ADLS
-
VPN
-
Bluetooth
-
802.3u
Questão 14
Questão
Which of the following is a common power rating for a desktop PC that runs office applications?
Responda
-
12 volts
-
400 volts
-
120 volts
-
900 volts
Questão 15
Questão
You have a PCIe card that you need to install. The card's documentation says that it requires a x4 slot. The computer you are installing to has only x1 and x16 slots. What should you do?
Responda
-
Install the card to the x1 slot and get normal performances
-
Install card to the x16 slot and get four times the performance
-
Install the card to the x1 slot and get half the performance
-
Install the card to x16 slot and get normal performance
Questão 16
Questão
Your boss asks you to replace his laptop's 500 GB hard drive with a new 640 GB hard drive. What interface would you most likely use?
Responda
-
PATA
-
SATA
-
IDE
-
SCSI
Questão 17
Questão
Which type of printer requires special paper to operate?
Responda
-
Laser
-
Impact
-
Thermal
-
Inkjet
Questão 18
Questão
What is the recommend maximum cable length for USB 2.0?
Responda
-
15 meters
-
10 meters
-
7 meters
-
5 meters
Questão 19
Questão
What should be used when installing or upgrading a CPU to ensure that heat will be dissipated efficiently through the heat sink?
Responda
-
Thermal compound
-
Power supply
-
Case fan
-
Fire extinguisher
Questão 20
Questão
How should you attempt to demonstrate professionalism when dealing with a customer (Select the three best answers.)
Responda
-
Avoid distractions
-
Retain a chain of custody
-
Avoid being judgmental
-
Leave documentation to the customer
-
Meet expectations that the costumers sets for you
Questão 21
Questão
What type of card would you use to record off-air television programs?
Responda
-
Wireless card
-
Video capture card
-
Post card
-
PCIe video card
Questão 22
Questão
What is the maximum data transfer rate of 1EEE 1394a?
Responda
-
400 Mbps
-
480 Mbps
-
800 Mbps
-
1600 Mbps
Questão 23
Questão
Which of the following IP addresses is private?
Responda
-
8.58.12.192
-
173.169.254.1
-
192.168.58.11
-
11.23.185.57
Questão 24
Questão
Which type of memory module has 240 pins?
Responda
-
SODIMM DD3
-
DDR
-
SODIMM DDR2
-
DDR2
Questão 25
Questão
Which type of RAID stripes across three or more disks along with parity?
Responda
-
RAID 0
-
RAID 1
-
RAID 5
-
RAID 10
Questão 26
Questão
What is the greatest number primary partitions on a single physical hard drive?
Responda
-
1
-
2
-
3
-
4
Questão 27
Questão
Which of the following types of PCs would need a powerful CPU, high-end video card, and as much RAM as possible?
Responda
-
Home Theater PC
-
CAD workstation
-
Virtualization workstation
-
Thin Client
Questão 28
Questão
You are tasked with upgrading the RAM in a customer's laptop. What type of memory should you select?
Responda
-
SODIMM
-
DDR3
-
RIMM
-
SDRAM
Questão 29
Questão
Which of the following is the correct data connector for an internal SATA hard drive?
Responda
-
7 pin
-
15 pin
-
34 pin
-
40 pin
Questão 30
Questão
A frustrated customer calls you about a PC that is not functioning properly. What should you ask the user?
Responda
-
"What were you doing when the computer crashed?"
-
"Don't use that computer until it's fixed."
-
"What was the last thing that occurred before the computer stopped functioning properly?"
-
"What was the last thing you did before the computer stopped functioning properly?"
Questão 31
Questão
What type of RAM is used to solve memory errors?
Responda
-
ECC
-
Parity
-
Non-Parity
-
Non-EEC
Questão 32
Questão
What does Hyper Threading do?
Responda
-
It works only on PCs with more than one core
-
It enables two independent CPUs to work on the same task simultaneously.
-
It enables the computer operating system to work on multiple tasks simultaneously
-
It allows a process to work with two independent computer instructions at once
Questão 33
Questão
Which printing technology uses multilayer carbonless copy paper?
Responda
-
Dot matrix
-
Print spooling
-
Inkjet
-
Thermal
Questão 34
Questão
Which of the following DDR modules is a DDR3 Module?
Responda
-
PC 1600
-
PC 2700
-
PC 5300
-
PC 8500
Questão 35
Questão
In the eleoctrophotographic printing process, which one of the following printers uses a charged corona wire?
Responda
-
Laser
-
Thermal
-
Impact
-
Inkjet
Questão 36
Questão
Which of the sockets could be used by a Core i5 CPU?
Responda
-
1155
-
775
-
Socket M
-
1366
-
1156
Questão 37
Questão
What is the most secure type of wireless communication?
Responda
-
WPA2
-
WPA
-
WEP
-
SSID
Questão 38
Questão
Which networking technology has the highest potential throughput?
Responda
-
Cable
-
Satellite
-
Fiber
-
DSL
Questão 39
Questão
Which of the following CPU types is manufactured by AMD?
Responda
-
Pentium
-
Celeron
-
Core i7
-
Phenom
Questão 40
Questão
You are attempting to set up a laptop that will display through a projector. Nothing is appearing on the projector screen. What should you press to enable viewing on the projector screen?
Responda
-
Power Button
-
Control + ESC
-
Function keys
-
ALT + Insert
Questão 41
Questão
Which of the following types of RAM can transfer 12,800 MB/s?
Responda
-
DDR3 1600
-
DDR3 1333
-
DD2 1066
-
DDR2 800
Questão 42
Questão
What command would you use to verify the IP address of a gateway on a local computer?
Responda
-
Ping
-
IPCONFIG
-
NETUSE
-
NETSTAT
Questão 43
Questão
What chip is responsible for maintaining the data flow between a SATA hard drive and the processor?
Responda
-
BIOS
-
Northbridge
-
FSB
-
Southbridge
Questão 44
Questão
Which video resolution type should you use to attain a resolution of 1600 x 1050?
Responda
-
WSXGA+
-
UXGA
-
SXGA
-
SVGA
Questão 45
Questão
Which one of the following types of printers allows for the lowest cost per page?
Responda
-
Dot matrix
-
Inkjet
-
Laser
-
Thermal
Questão 46
Questão
What is an example of EMI?
Responda
-
Degraded network performance due to network cables and AC power cables in close proximity
-
Degraded network performance due to too many Bluetooth devices being used in close proximity
-
Degraded network performances due to smartphone usage in close proximity
-
Degraded network performance due to poorly punched down network cables
Questão 47
Questão
You need to retrieve an email on a laptop using Microsoft Outlook. Which protocol should you use to retrieve the email?
Responda
-
SMTP
-
FTP
-
POP3
-
PING
Questão 48
Questão
You are required by a customer to configure energy saving measures on a laptop for when it switches to batter power. What utility should you configure?
Responda
-
MSCONFIG
-
DXDIAG
-
BIOS
-
ACPI
Questão 49
Questão
Which of the following are digital, audio only formats? (Select the two best answers.)
Responda
-
WMA
-
AVI
-
WPA
-
AAC
-
MOV
Questão 50
Questão
Which of the following would you install into a AGP slot on motherboard?
Responda
-
Memory
-
Video Card
-
CPU
-
Soundcard
Questão 51
Questão
You want to add a network printer in Windows 7. Which of the following ports is the best solution?
Responda
-
TCP/IP
-
LPT1
-
USB
-
COM1
Questão 52
Questão
Which of the connections is most used with POTS lines?
Responda
-
RJ 45
-
RJ11
-
BNC
-
SC
Questão 53
Questão
You need to test a newly installed printer from Windows. Where is the location of the Print Test button?
Responda
-
In the Print Spooler service
-
In Administrative Tools
-
On the General tab of the printer's Properties page
-
On the Ports tab
Questão 54
Questão
You are required to perform preventative maintenance on a laser printer. What should be replaced? (Select the THREE best answers.)
Responda
-
Toner
-
Fuser
-
Pickup rollers
-
Paper
-
Paper trays
-
Transfer bar
Questão 55
Questão
What is the purpose of a power inverter?
Responda
-
Backup source of power
-
Converts AC to DC
-
Provides regulated AC voltage
-
Protects against surges
Questão 56
Questão
Which of the following is affected the least by EMI?
Responda
-
Twisted pair
-
Coaxial
-
STP
-
Fiber
Questão 57
Questão
What is the most common form factor used by HTPCs?
Responda
-
AT
-
ATX
-
microATX
-
Pico-ATX
Questão 58
Questão
Which is the following does NOT have to do with virtualization?
Responda
-
VMware
-
Hypervisor
-
Virtual PC
-
CAD/CAM
Questão 59
Questão
One of the computers in your warehouse often requires the replacement of power supplies, CPUs, and optical drives. What tool can help to prevent these types of hardware faults?
Responda
-
Compressed air
-
Antistatic wrist straps
-
Rescue Disk
-
Multimeter
Questão 60
Questão
Which solution would provide the best cooling to the CPU?
Responda
-
Heat Sink
-
Liquid Cooling
-
CPU fan
-
Case fan
Questão 61
Questão
Which of the following best describes a quad-core processor?
Responda
-
PC with four unique processors
-
CPU with four cache memory locations
-
PC with two dual core CPUs
-
CPU package with four CPU cores
Questão 62
Questão
A customer has asked you to set up a network printer that will be connected to a print server. The customer would like default configuration set to duplex printing for all users. Which of the following will allow you to configure this?
Responda
-
Configure the settings through the printer's web interface
-
Configure the settings from the users' printer properties
-
Configure the settings through the computer's Control Panel
-
Configure the printer from the users' page setup menu
Questão 63
Questão
You are required to install an operating system to a remote PC without the use of any physical media such as CD-ROMs. What should you use to complete the task?
Responda
-
TELENET
-
FTP
-
PXE
-
NET USE
Questão 64
Questão
Which of these is a feature of a docking station?
Responda
-
Provides built-in power surge protection
-
Provides additional connectivity
-
Expands the laptop memory
-
Provides a second monitor
Questão 65
Questão
What tope of adapter card is used to connect external hard disk drives?
Responda
-
eSATA
-
PCIe x16
-
PATA
-
Network
Questão 66
Questão
Which of the following is a valid IPv6 address?
Responda
-
FE08:279B:91A1/122
-
9031:8611::5468/64
-
ABC0::0011/130
-
F80G:8B1D:0001/64
Questão 67
Questão
Which of the following optical media has the largest storage space?
Responda
-
Hard Drive
-
DVD-ROM
-
Blue Ray
-
DVD-18
Questão 68
Questão
Which one of the following is a valid APIPA address?
Responda
-
192.168.1.1
-
10.1.1.1
-
172.16.1.1
-
169.254.1.1
Questão 69
Questão
You have just set up 10 computers in a small LAN. They're all the same make and model tha tyou will remotely turn on using Wake-on-Lan (WOL). Eight computers wake up as they are supposed to, but two systems do not wake correctly. What is the most likelyp problem with the two systems?
Responda
-
The network adapter setting in Windows are incorrect
-
WOL is not enabled in the BIOS
-
The wo computers so do not support WOL, functionality.
-
The two computers gateway IP address is configured incorrectly.
Questão 70
Questão
One of your customers tells you of some trouble accessing the company wireless network with laptop. The person could access the network yeseterday before they went on the road for a laptop. Which is most likely cause of the problem?
Responda
-
The laptop battery needs to be recharged
-
The wireless network is down
-
The laptop's antenna is disconnected
-
The laptop's wireless is cut off.
Questão 71
Questão
Which wireless standards operate at a maximum of 54 Mbps? (Select the two best answers)
Responda
-
802.11a
-
802.11b
-
802.11g
-
802.11n
-
802.11x
Questão 72
Questão
Which of the following storage media types has no moving parts?
Responda
-
Tape Drive
-
PATA magnetic hard drive
-
DVD-ROM
-
Flash
Questão 73
Questão
Why do CRT monitors have a degauss feature?
Responda
-
To reset the monitor to factory default settings
-
To automatically adjust the display settings for optimal performance
-
To increase video monitor brightness
-
To remove magnetic fields
Questão 74
Questão
What is the data transfer rate of USB 3.0?
Responda
-
480 Kbps
-
12 Mbps
-
480 Mbps
-
5.0 Gbps
Questão 75
Questão
Based on the following information, which address is most likely the DNS?
Responda
-
Fe80::403b:e791:b151:b92a%11 (Preferred)
-
192.168.1.115 (Preferred)
-
192.168.1.1
-
151.198.0.38
Questão 76
Questão
Which of the following ports is commonly use for RS-232 connection?
Responda
-
USB
-
DB-9
-
Parallel
-
SCSI
Questão 77
Questão
What is the best way for a technician to prevent ESD when installing RAM?
Responda
-
Wear a grounded wristband
-
Touch grounded metal before making contact with components
-
Make sure the AC plug has a ground post
-
Wear rubber soled shoes
Questão 78
Questão
One of the users in your organization complains that their fingers are sticky, green, and a bit irritated after using a mouse. You find out that the mouse was cleaned out but with unknown solution. Where can you find out information about solution was used on the mouse?
Responda
-
Procedural manual
-
Fire department
-
Facilities department of the organization
-
MSDS
Questão 79
Questão
Which of the following protocols does not depend on a acknowledgement of receipt from the sender?
Responda
-
HTTP
-
UDP
-
TCP
-
IP
Questão 80
Questão
Which of the following ports is used by default by used by default by RDP?
Responda
-
53
-
1723
-
3389
-
8080
Questão 81
Questão
Which of these connector types are typically used on LCD displays? (Select the two best answers)
Responda
-
DVI
-
XGA
-
HDMI
-
USB
-
VGA
Questão 82
Questão
Which of the following is the fastest cache in a computer?
Responda
-
L1
-
L2
-
L3
-
L4
Questão 83
Questão
You just arrived at a user's desk and are about to start troubleshooting a problem. The user's desk is covered with papers, and you can see that some of these papers are probably confidential in nature. What should you do first?
Responda
-
Work around the papers and resolve the problem
-
Refuse to work until the user has cleared the desk
-
Put the confidential papers in a neat file
-
Ask the user to clear the desk of confidential papers
Questão 84
Questão
What type of printer uses a fuser to print documents?
Responda
-
Inkjet
-
Dot matrix
-
Laser
-
Thermal
Questão 85
Questão
Of the following, which is a limitation of terrestrial microwave broadband connections?
Responda
-
They require line of sight
-
They cannot be used in remote locations
-
It is a receive-only transmission
-
The speed is less than dial-up
Questão 86
Questão
Which one fo the following commands can obtain an IP address from a DCHP?
Responda
-
PING -t
-
NSLOOKUP
-
IPCONFIG /RENEW
-
MSCONFIG
Questão 87
Questão
Which of the following is the fastest expansion bus on a laptop?
Responda
-
PCMICA
-
PC Cart type III
-
infrared
-
ExpressCard
Questão 88
Questão
You need to transfer data from laptop's older IDE drive to a new SATA drive. What pin configurations would you need on the adapter that will connect between both drives?
Responda
-
40-pin and 15-pin
-
44-pin and 7pin
-
40-pin and 7-pin
-
44-pin and 15pin
Questão 89
Questão
Which of the following can increase the efficiency in which programs execute?
Responda
-
Defrag
-
Disk Cleanup
-
Task Manager
-
Task Scheduler
Questão 90
Questão
What is the recommended method to clean a laptop's screen?
Responda
-
Paper towel and water
-
Dry lint-free cloth
-
Water with mild detergent
-
Rubbing alcohol and a tissue
Questão 91
Questão
One of your technicians is on a service call and is dealing with a furious customer who has been shouting loudly. The technician tries but cannot calm the customer down. What should the technician do next?
Responda
-
Let the customer continue to shout; sonner or later the customer will get tired and calm down
-
Call the supervisor and complain
-
Leave the customer site, and document the incident
-
Shout back at the customer and remain in control of the situation
Questão 92
Questão
What tools would you use to test an AC outlet (Select the TWO best answers)
Responda
-
Multimeter
-
Tweezers
-
PSU testers
-
Receptacle tester
-
Post tester
Questão 93
Questão
You have3 been tasked with running a network extension to the warehouse that is 50 meters (164 feet) away. The proposed path will take the network extension near several fluorescent light fixtures and a large electric motor What type of cable would be best for this environment?
Responda
-
Unshielded twisted pair
-
Coaxial
-
Fiber optic
-
Shielded twist pair
Questão 94
Questão
What protocol uses port 443?
Responda
-
SMTP
-
FTP
-
RDP
-
HTTPS
Questão 95
Questão
What happens in the writing stage of the laser printer process?
Responda
-
A rubber blade removes excess toner from the drum
-
A negative charge is applied to the drum by the primary corona wire
-
The laser is activated and exposes the drum
-
The surface of the drum is applied with negatively charged toner
-
The toner is transferred to paper as as the drum roll over it
Questão 96
Questão
You are working on server that has several hard drives connected to a SCSI card. The card does not appear to be functioning at top efficiency. You determine that the card requires an update to its embedded code. What is the referred as to as? (Select the BEST the answer)
Responda
-
Operating System
-
Driver files
-
Firmware
-
Shareware
Questão 97
Questão
Which of the following memory types can fit a 168-pin DIMM slot?
Responda
-
SDRAM
-
DDR
-
DD2
-
SODIMM
Questão 98
Questão
In which of the following is a CR 2032 CMOS battery usually found?
Responda
-
Portable printers
-
Smartphones
-
Bluetooth mice
-
Desktops
Questão 99
Questão
What kind of adapter card can use a RJ45 connector?
Responda
-
Sound
-
NIC
-
Video
-
Dial-Up Modem
Questão 100
Questão
What should you not plug a laser printer into?
Responda
-
UPS
-
Power strip
-
Surge processor
-
Line conditioner
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