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802 Practice E

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802 Comp E
CompTaker
Quiz por CompTaker, atualizado more than 1 year ago
CompTaker
Criado por CompTaker mais de 9 anos atrás
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Resumo de Recurso

Questão 1

Questão
You are helping a customer with an Internet connectivity problem. The customer tell you that the computer cannot connect to a favorite website. After quickly analyzing the computer, you note that it cannot connect to ANY websites. What should you do next?
Responda
  • Identify the problem
  • Establish a theory of probably cause
  • Test your theory to determine cause.
  • Establish a plan of action

Questão 2

Questão
You need to automatically check for performance issues in Window 7. Which tool is the best option?
Responda
  • Device Manager in the Control Panel
  • Trouble shooting item in the Control Panel
  • Task Manager
  • Upgrade Adviser

Questão 3

Questão
Which of the following is used by BitLocker to provide an encryption key and to protect data? (Select the best answer)
Responda
  • TPM
  • CMOS
  • IRQ
  • AGP

Questão 4

Questão
You want to verify that the local computer's network card is functioning properly. Which IP address should you use?
Responda
  • 10. 0. 0.1
  • 255.255.255.0
  • 127.0.0.1
  • 192.168.0.1

Questão 5

Questão
How would you secure a smartphone and its data? (Select the TWO best answers)?
Responda
  • Passcode lock
  • Bluetooth
  • SSID
  • GPS tracking
  • Remote Wipe

Questão 6

Questão
Your customer has a computer (called comp112) that has been infected by a worm. The worm has propagated at least 30 other computers on the network. What should you do first before attempting to remove the worm from the computer named comp112?
Responda
  • Log the user off the system
  • Boot the system in Safe Mode
  • Run a full virus scan
  • Disconnect the network cable from the computer

Questão 7

Questão
Which command should use to find out the integrity of a hard drive?
Responda
  • CHKDSK
  • FDISK
  • FORMAT
  • IPCONFIG

Questão 8

Questão
Your boss asks you to find a list of routers along a given path through multiple networks.
Responda
  • PING
  • IPCONFIG
  • TRACERT
  • NSLOOKUP

Questão 9

Questão
Your customer's laptop's LCD is being scratched by the keyboard when the lid is closed. What would prevent this from happening?
Responda
  • Replace the rubber bumpers
  • Replace the LCD hinges
  • Replace the LCD panel
  • Replace the keyboard

Questão 10

Questão
You have determined that USB controller is malfunctioning. What should you do first to troubleshoot this problem?
Responda
  • Replace the USB controller
  • Test the voltage of the USB controller using a multimeter
  • Use the System Information utility
  • Use Windows Device Manager

Questão 11

Questão
You have been asked by a customer to add a second optical drive, to be referenced as M: on a computer running Windows 7. What is the best place to accomplish this?
Responda
  • Disk Management
  • Administrative Tools
  • Device Manager
  • Event Viewer

Questão 12

Questão
A user attempts to print a large image but only half the graphic prints out. What is the most likely reason for this?
Responda
  • The printer does not support the job's language
  • The printer needs more memory
  • The printer driver needs to be updated
  • The network connection is faulty

Questão 13

Questão
Which of the following printer failures is described a condition in which the internal feed mechanism stopped working temporarily?
Responda
  • No connectivity
  • Corrupt driver
  • Paper jam
  • Power cycle

Questão 14

Questão
Which command would use to delete empty directory?
Responda
  • EDIT
  • RD
  • FORMAT
  • DIR

Questão 15

Questão
One of your co-workers is attempting to access a file on a share located on a remote computer. The file's share permissions are set to allow the user full control; however, the NTFS permissions allow the user to have read access. What will be the user's resulting access level for the file?
Responda
  • Read
  • Write
  • Modify
  • Full Control

Questão 16

Questão
You are upgrading a computer from Windows Vista to Windows 7. What is the best tool to use to move a user's documents and file settings?
Responda
  • System Restore
  • Easy Transfer
  • XCOPY
  • Backup and Restore

Questão 17

Questão
You work at a PC bench and receive a laptop that has a dim display. You confirm that is a hardware issue. Which part should be replaced first?
Responda
  • LCD panel
  • Video adapter
  • Display harness
  • LCD Inverter

Questão 18

Questão
A customer reports to you that he can no longer open any. tiff what is the mostly likely cause?
Responda
  • The .tiff files are corrupted.
  • File associations have been removed
  • There is not photo-editing program available
  • File extension is not commonly used type

Questão 19

Questão
Which of the following answers can be the cause of blue screen error?
Responda
  • Rogue DHCP server
  • Incorrect route configuration
  • Bad driver
  • Incompatible USB device

Questão 20

Questão
A customer cannot access some Internet websites but connect to resources inside the LAN. You can use the Ping command to test the user's connecitivity. What command should run next to troubleshoot this issue?
Responda
  • NAT USE
  • NETSTAT -r
  • NETSTAT -R
  • IPCONFIG/FLUSHDNS

Questão 21

Questão
You just finished upgrading a video card in a PC. When you reboot the system, nothing displays on the screen. What is the most likely cause?
Responda
  • The onboard video of the motherboard is still enabled in the BIOS
  • New video cards require more monitors because their resolutions do not match
  • The new video card must be enabled by a dipswitch on the motherboard.
  • The new video card must be installed within the OS first.

Questão 22

Questão
A program is no longer responding. Where would a technician go to end the program?
Responda
  • Computer Management
  • Task Manager
  • Registry
  • Services console

Questão 23

Questão
You are setting up a SOHO wireless network. Which of the following provides the best security?
Responda
  • Disable SSID broadcasting and configure WEP
  • MAC address filtering
  • IP address filtering
  • Enable SSID and configure WPA2

Questão 24

Questão
After replacing a motherboard in a PC, the system overheats and fails to boot. What is the most likely cause?
Responda
  • The GPU compatible with the CPU
  • The new motherboard's firmware is out of date.
  • Thermal paste was not applied between the heatsink and the CPU
  • The case fan failed.

Questão 25

Questão
Which of the following is a common email service that people use on their smartphone?
Responda
  • POP3
  • Outlook
  • HTTP
  • GMAIL

Questão 26

Questão
A technician is attempting to back 5 GB of data to an external hard drive that has been formatted as FAT32; however the backup keeps failing. Whiat is the best way to solve the problem?
Responda
  • Reformat the drive as NTFS
  • Replace the drive
  • Back up the data to a USB drive
  • Back up to CD-ROM

Questão 27

Questão
A laptop you are troubleshooting will not display any video through the laptop's screen or through external monitors. What should you replace?
Responda
  • Inverter
  • Video Card
  • LCD
  • Drivers

Questão 28

Questão
Which of the following utilities enables a Windows 7 user to edit a file offline, and then automatically update the changes when the users retursn back to the office?
Responda
  • Sync Center
  • Windows Areo
  • Windows Defender
  • HomeGroup

Questão 29

Questão
A customer's laswer printer is printing a blank streak along one edge of each page, but is otherwise printing normally. What is the most likely reason?
Responda
  • The paper is too thick
  • The toner cartridge is low
  • The fuser is damaged
  • The printer needs to be rebooted

Questão 30

Questão
Which of the following tools illuminate a network card's LED light when connected?
Responda
  • POST card
  • Loopback plug
  • PSU tester
  • Multimeter

Questão 31

Questão
One of the your organization's technicians reconfigures the BIOS boot order on a PC and sees the system time is incorrect. The technician resets the clock to see the correct time but sees that a couple of days later, the system time is wrong again. What is the most likely cause?
Responda
  • The motherboard is not seated properly
  • The time zone settings are incorrect in the OS
  • The CMOS battery has failed
  • The power supply is not providing the correct wattage

Questão 32

Questão
Which Windows 7/Vista files replaced NTDLR?
Responda
  • bootmgr.exe, bootsect.dos, io.sys
  • io.sys, win.exe, bootmgr.exe
  • ntdetect.exe, ntoskrnl.exe, io.sys
  • bootmgr.exe, winload.exe, and winresume.exe

Questão 33

Questão
You reboot a customer's computer and see a pop-up message that says one or more services failed to start. Which of the following can give you more information?
Responda
  • System event logs
  • Task manager
  • Application event logs
  • Security log

Questão 34

Questão
Which of following would extend the wireless network range and allow out-of-range users to share an Internet connection?
Responda
  • Implement a wireless access point for the out of range users.
  • Enable network sharing on the users' computers that are within range
  • Upgrade the out-of-range users' SSID searching software
  • Create a new VLAN for the out of range users.

Questão 35

Questão
What can the command ping -t do?
Responda
  • Continuous ping of an IP address until the target responds
  • Continuous ping of an IP address until it's canceled
  • Continuous ping of an IP address until it's count reaches 20
  • Continuous ping of an IP address where each packet is equal to 1000 bytes

Questão 36

Questão
You are installing a 32 bit program on a 64 bit version of Windows 7. Where does the program get installed to?
Responda
  • C:\
  • C:\ Program Files
  • C:\ Windows
  • C:\Program Files (x86)

Questão 37

Questão
Which of the following paths is the default directory for user profiles in Windows7?
Responda
  • C:\ Program Files
  • C:\Users
  • C:\Users and Settings\
  • C:\ Documents and Settings\

Questão 38

Questão
You are working on a computer that is giving a non-system disk error. Which of the following is most likely the cause?
Responda
  • There is a disk in the floppy drive
  • The registry has become corrupted
  • The incorrect driver was loaded
  • The RAM is not seated properly

Questão 39

Questão
One of the tape drives in the server room is reporting errors. What should you do first to maintenance the tape drive?
Responda
  • Use the included cleaning tape for the drive
  • Uninstall the backup software and reinstall it
  • Install a new IDE cable
  • Replace the tape with a new one

Questão 40

Questão
Your co-worker is having trouble tapping icons on his smartphone. What should you check first?
Responda
  • Screen orientation
  • Geotracking
  • Global positioning
  • Screen caliabration

Questão 41

Questão
At one of your customer's locations. two users share the same Windows 7 computer. The first creates a document intended to be used by both users and then logs off the computer. The second user logs on and types the name of the document in the Smart menu but the document cannot be found. What is the problem?
Responda
  • The document is is locked
  • the document is set to hidden
  • The document is owned by the first user
  • The document is encrypted.

Questão 42

Questão
You receive a message in Windows XP that warns you of a memory-read error. What should you do to fix this?
Responda
  • Reseat or reformat RAM modules
  • Change the memory settings in the BIOS
  • Replace the hard drive
  • Remove any USB flash drives

Questão 43

Questão
Which is the component is usually removed to access a laptop's motherboard and other components.
Responda
  • Display
  • Bezel
  • Keyboard
  • Battery

Questão 44

Questão
A user tells you that her Windows7 laptop does not display a picture when it is connected to a projector. However there is a picture on the laptop's screen. What is the most likely cause?
Responda
  • Windows 7 does not support multiple displays on laptops
  • The Windows 7 video driver is missing
  • The presentation resolution is too big.
  • The laptop external display setting has been turned off.

Questão 45

Questão
A co-worker attempts to run an old program on his Windows 7 computer. The program briefly opens, but the it closes immediately. What can you do to enable the program to run correctly?
Responda
  • Run the program in Windows Compatibility Mode
  • Run the program from the Command prompt
  • Run the program inside a virtual machine
  • Run the program from another computer.

Questão 46

Questão
What color do EFS files display by default?
Responda
  • Blue
  • Black
  • Green
  • Red

Questão 47

Questão
You want to create a span volume over two hard drives are separate from the system volume of a Windows 7 workstation. What tool can you help you determine if the hard drives can support spanned volumes?
Responda
  • Disk Management
  • Task Manager
  • Device Manager
  • System Information

Questão 48

Questão
What is another name for a mirrored set?
Responda
  • RAID 0
  • RAID 1
  • RAID 5
  • RAID 6

Questão 49

Questão
What would you replace in a laser printer if you see ghosted images?
Responda
  • Fuser
  • Cartridges
  • Drum
  • Printhead

Questão 50

Questão
Of the following ways to manipulate a file, which can retain the file's NTFS permissions?
Responda
  • Moving the file to another NTFS volume
  • Copying the file another FAT32 volume
  • Moving the file to a new location on the same volume
  • Copying the file a new location on the same volume

Questão 51

Questão
A customer's computer states that USB 3.0 devices any running to a USB 2.0 speed. There is no kind of external USB hub. You test devices on the computer, and they run at a USB 3.0 speed. What should you do to proved USB 3.0 functionality for the computer.
Responda
  • Replace USB 2.0 cable with USB 3.0 cable.
  • Install a USB 3.0 firmware update to the motherboard
  • Install an external USB 3.0 hub
  • Upgrade the customer to IEEE 1394a

Questão 52

Questão
A user can no longer print from their computer to the default printer. You can print a test page from the printer and the printer's queue shows that the job is ready to print. What should you do to resolve the situation?
Responda
  • Delete the job and resume it
  • Reinstall the print drivers
  • Reset the printers
  • Restart the printer spooler service.

Questão 53

Questão
You just installed a new computer for a customer who complains that there is an odor near the power supply when it is turned on. What should you do?
Responda
  • Replace the power supply
  • Unplug the computer and contact the manufacturer
  • Use compressed air to flush the odor from the power supply
  • Run the computer for 48 hours and disregard if the order goes away

Questão 54

Questão
You just installed front panel USB ports that are not functioning properly. However, the ports on the back of the computer work fine. What should you do first?
Responda
  • Check the USB rear panel pinouts to verify that the ports are wired as per manufacturer instructions.
  • Check the Device Manager for any alerts or question marks over USB related devices
  • Test the voltage output of each USB port with a multimeter
  • Make sure that any USB devices are not drawing too much power from the ports.

Questão 55

Questão
Which of the following programs are commonly found on a smartphone? (Select the tree best answers.)
Responda
  • E-mail programs
  • Microsoft Word
  • Visual Basic
  • Contacts programs
  • Texting Program

Questão 56

Questão
Which of the following could be defined as standing behind a person at a desk attempting to view confidential information?
Responda
  • Root Kit
  • Phishing
  • Shoulder Surfing
  • Tailgating

Questão 57

Questão
A customer reports to you that the cannot accest the company FTP site. He says that he is using the iP address given to him: 86200.43.118. What is most likely the problem?
Responda
  • Port 21 is blocked.
  • This is a invalid IP address
  • The FTP site is down
  • The FTP program is not working

Questão 58

Questão
You just installed a second Sata hard drive into a Windows 7 computer. The computer boots normally, but cannot locate the second drive in Windows Explorer. What is the problem? (Select the two answers.)
Responda
  • The hard drive was formatted as FAT32
  • The hard drive must be partitioned
  • The hard drive must be formatted as NTFS
  • The hard drive must be assigned a drive letter
  • The hard drive is not compatible with Windows 7

Questão 59

Questão
You configured a customer's router to automatically assign only 5 IP addresses in an attempt to make the network more secure. Now you notice that the wireless printer is intermittently losing connections when there are multiple users on the wireless network. What is the best solution?
Responda
  • Increase the wireless router IP lease times
  • Install another access point
  • Configure the printer to use a static IP address
  • Configure the printer for DHCP

Questão 60

Questão
What kinds of data would people synchronize from their mobile device to their PC? (Select the THREE best answers.)
Responda
  • Call history
  • Contacts
  • Music
  • E-mail
  • GPS tracking

Questão 61

Questão
A co-worker suspects that the AC voltage supplied to a PC power supply is flawed. What tool should be used to confirm the suspicion?
Responda
  • Oscilloscope
  • Cable tester
  • Multimeter
  • PSU tester

Questão 62

Questão
Your boss wants to transfer data to an external hard drive capacity of data transfer rates as high as 600 Mbps. Which of the following has the fastest transfer rate?
Responda
  • USB 1.1
  • Cable Internet
  • USB 2.0
  • IEEE 1394b

Questão 63

Questão
Which versions of Windows offer offline flies and folders? (Select the TWO best options)
Responda
  • Windows XP Home
  • Windows 7 Ultimate
  • Windows Vista Home Premium
  • Windows XP Professional
  • Windows 7 Home Premium

Questão 64

Questão
You want to utilize the NET command to tell you how many Server Message Blocks (SMB) were received by the workstation service. Which NET command should you use?
Responda
  • View
  • Statistics
  • Stop
  • Use

Questão 65

Questão
You boot Windows 7 and see the error message One or More Services Failed to Start. What methods can you use to view the status of services on the computer? (Select the two best answers.)
Responda
  • Right-click Computer, and select Manage from the menu.
  • Click Start > Control Panel > System.
  • Click Start > Control Panel > Administrative Tools.
  • Right-click the Desktop, and select Personalize from the menu.
  • Right-click Computer, and select Properties from the menu.

Questão 66

Questão
What is a difference between a domain and a workgroup?
Responda
  • A workgroup has a domain controller
  • A domain is meant for 10 computers or less
  • A workgroup has 20 or more computers
  • A domain is controlled by a server

Questão 67

Questão
How can you ensure that all external traffic to your website is directed through a firewall to the right computer?
Responda
  • Configure port forwarding
  • List in the exceptions the IP address of the local website
  • Configure NAT
  • Configure all interior traffic appropriately.

Questão 68

Questão
Which command is the best option for verifying that the protected system files in Windows 7 are correct?
Responda
  • DISKPART
  • SFC
  • SCANDISK
  • FIXMBR

Questão 69

Questão
Which of the following is stored in the first sector of the hard drive?
Responda
  • Boot sector
  • Operating system
  • Master boot record
  • Master file table

Questão 70

Questão
One of your customers tells you that her laptop LCD keeps getting darker the more she uses it even though she maximized the brightness using the function keys. What is the best solution?
Responda
  • Check and replace the video memory
  • Check and replace the back light
  • Replace the LCD
  • Replace the Inverter

Questão 71

Questão
You turn on a computer, and a blue screen appears with an error code. Where should you go to find out what this error code means?
Responda
  • Third party website
  • OS manufacture's website
  • Hardware manufacturer's website
  • Installation manual

Questão 72

Questão
What command repairs the bootmgr.exe file in Windows 7?
Responda
  • bootrec/fixboot
  • bootrec /fixmbr
  • bootrec/rebuildbcd
  • boot/bcd

Questão 73

Questão
Which of the following allows you to make phone calls and transfer data from your smartphone without the need for additional programs?
Responda
  • Wifi
  • Bluetooth
  • Cable Internet
  • GSM

Questão 74

Questão
A customer complains that they can only view their tablet vertically, and that it won’t display horizontally. What is the problem?
Responda
  • Screen Calibration
  • Screen Orientation
  • Geotracking
  • The touchscreen needs to be replaced

Questão 75

Questão
A co-worker tells you that his Windows 7 computer is making noise constantly. You look at the computer and note that the hard drive activity light is frequently on. You also note that there is plenty of free space on the drive’s only partition. Of the following, which best explains why the drive light is continuously active?
Responda
  • Page file issue
  • Too many documents on the partition
  • Drive needs a new SATA connector
  • Fragmented hard drive

Questão 76

Questão
All the printouts from a printer are displaying a random mix of letters, numbers, symbols and in general, gibberish. What is the most likely cause of this problem?
Responda
  • There is an incorrect print driver
  • The toner cartridge needs to be replaced
  • The print spooler needs to be restarted
  • The print drum needs to be replaced

Questão 77

Questão
You are working on a PC that runs fine for close to an our but then shuts down automatically. Which should you check first?
Responda
  • Hard disk drive
  • Power supply voltages
  • CPU fan
  • Optical drive

Questão 78

Questão
A user tells you that her computer worked fine until today when she heard a popping noise. Then, the computer shut down and couldn’t be restarted. What should you check first?
Responda
  • Power supply
  • CPU
  • Hard disk drive
  • AC Outlet

Questão 79

Questão
Which tool would you use if you wanted to do a Startup Repair in Windows 7?
Responda
  • Safe Mode
  • Recovery Console
  • WinRE
  • System Image Recovery

Questão 80

Questão
Which command would you use to display the contents of C:\Windows\System32\?
Responda
  • NET
  • CD
  • System Information Tool
  • DIR

Questão 81

Questão
Instead of incurring the expense of new computers, a customer of yours is trying to keep its Windows XP systems. The customer asks you to install 250 GB drives to each system. You do so, but a few of the systems recognize only 137 GB during usage. What is the problem?
Responda
  • Some of the hard drives are defective and need to be returned
  • Windows XP does not support hard drives larger than 137 GB
  • Service Pack 1 has not been installed
  • The hard drive jumpers are not set properly

Questão 82

Questão
A user tells you that his PC is making a strange noise. What is the most likely cause?
Responda
  • The CPU needs to be reseated
  • A network is vibrating against the system case
  • The thermal grease dried out and needs to be re-applied
  • An internal wire is improperly routed and is hitting the CPU fan

Questão 83

Questão
You just finished removing malware from a customer’s computer located in a small office, but the Internet browser cannot access any websites. What should you do first?
Responda
  • Reset the router
  • Remove the browser proxy settings
  • Reboot the computer
  • Install the latest service pack

Questão 84

Questão
Which type of malware self-replicates?
Responda
  • Virus
  • Worm
  • Trojan
  • Spyware

Questão 85

Questão
You are installing a wireless access point. What should do first?
Responda
  • Disable DHCP
  • Enable MAC filtering
  • Change the default password
  • Download and install the latest firmware

Questão 86

Questão
You need to find out which Windows OS is running on a computer which command should you use?
Responda
  • SET
  • VER
  • Device Manager
  • CMD

Questão 87

Questão
Which version of Windows 7 includes Bitlocker encryption?
Responda
  • Starter
  • Home Premium
  • Professional
  • Ultimate

Questão 88

Questão
One of your customers tries to log in to a bookmarked site but instead of seeing the website expected, the user is prompted for a Social Security number, mother’s maiden name, and date of birth. What most likely occurred?
Responda
  • The browser was hijaked
  • The customer's identity was stolen
  • The website the user accessed has updated their security policies
  • The user typed the wrong URL

Questão 89

Questão
A two-year-old inkjet printer just started printing faded and smeared pages. What is the best solution for this?
Responda
  • Reseat the print cartridges
  • Use a lint-free cloth to clean the print heads
  • Use compressed air on the print cartridges
  • Run the printer's cleaning routine.

Questão 90

Questão
A user tells you that the monitor resolution was changed and now the user does not see a display. What should you do first?
Responda
  • Go into the Display Properties
  • Reseat the video card
  • Boot into Safe Mode
  • Reseat Monitor

Questão 91

Questão
You install a Windows 7 computer for a customer. They already have three Windows XP computers on a network. The new Windows 7 computer can ping the Windows XP computers, but the Windows XP computers cannot ping the Windows 7 computer. What is the reason for this?
Responda
  • The firewall is on
  • The network cable is unplugged
  • The operating systems are not compatible
  • Windows updates need to be installed

Questão 92

Questão
You attempt to play audio from your Bluetooth-enabled smartphone to your Bluetooth-enabled Windows 7 computer, but you find that the phone cannot detect the computer. What will you do to solve this problem?
Responda
  • Install mobile phone synchronization software on the computer
  • Place the phone in Bluetooth
  • Add the phone to a PAN
  • Place the computer in Bluetooth discovery mode

Questão 93

Questão
A user tells you that after he upgraded a computer from Windows XP to Windows Vista, the Run option is no longer in the Start menu. What is the most likely reason for this?
Responda
  • Vista replaced the Run option with the PowerShell
  • The registry is corrupt
  • The user must be an administrator to see the Run option
  • The run command is not displayed by default on the Start menu

Questão 94

Questão
Which of the following utilities is the fastest way to view the network adapter statistics?
Responda
  • Task Manger
  • System Information
  • Performance Monitor
  • Command Prompt

Questão 95

Questão
What is the best way to ensure that only certain computers can access your wireless network?
Responda
  • Disable the SSID
  • Enable MAC filtering
  • Change the SSID
  • Change the default password

Questão 96

Questão
A customer wants to store their Windows 7 documents on a different drive than the default C drive location. How can this be accomplished?
Responda
  • Add a documents folder location in the folder’s properties
  • Add a program files folder location in the folder’s properties
  • Add a Windows files folder location in the folder’s properties
  • Add a system files folder location in the folder’s properties

Questão 97

Questão
What state must a Windows 7 partition be in to allow the OS to boot?
Responda
  • Primary
  • Healthy
  • Active
  • Logical

Questão 98

Questão
You are working as a technician for a data mining organization. You just moved files from one folder to another, but now you cannot open them. What should you do to regain access to the files?
Responda
  • Perform the file transfer again
  • Take ownership of the files
  • In Folder Options, select Show hidden files and folders
  • Reboot the system, and the files will be accessible

Questão 99

Questão
You are troubleshooting a Windows 7 computer that has you perplexed. Apparently, the computer has been showing strange behavior since the user of the system was given administrative privileges a month ago. What is the easiest way for you to return the computer to its last known good state of functionality?
Responda
  • When the system boots, press F8 and select Last Known Good Configuration
  • Boot into Safe Mode and revoke the administrative rights
  • Re-image the computer
  • Perform a System Restore to the day before the user was given administrative rights

Questão 100

Questão
Which of the following is part of the second step of the CompTIA A+ troubleshooting process: Establish a theory of probable cause?
Responda
  • Question the user
  • Question the obvious
  • Test the theory determine cause
  • Establish a plan of action

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