2947714
Questão 1
Questão
Which of the following is the definition of an ST fiber connector?
Responda
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Synthetic Tip
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Standard Tip
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Steel Tip
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Straight Tip
Questão 2
Questão
Customer satisfaction is best achieved by:
Responda
-
never minimizing the customer’s problems.
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being defensive.
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talking to coworkers while interacting with customers.
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being judgmental.
Questão 3
Questão
SCSI hard drives can spin at a maximum speed of:
Responda
-
5,400 rpm.
-
7,200 rpm.
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10,000 rpm.
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15,000 rpm.
Questão 4
Questão
Which of the following video connectors can display the HIGHEST resolution?
Responda
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Composite
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HDMI
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VGA
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S-video
Questão 5
Questão
While attempting to resolve an issue, a customer talks to the technician about a recent activity that has no relevance on the repair. Which of the following is the MOST appropriate response?
Responda
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Ask the customer for a timetable about recent activities.
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Let the costumer complete their statement and then continue resolving the issue.
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Document the customer’s statement and continue resolving the issue.
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State that the activity is not relevant to the repair and continue resolving the issue.
Questão 6
Questão
Which of the following is MOST likely used at a large company? (Select TWO).
Responda
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Windows 7 Home Premium
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Windows 7 Professional
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Windows XP Professional
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Windows 7 Starter
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Windows Vista Home Premium
Questão 7
Questão
Hubs, switches, routers, VoIP phones and NIC cards all have which of the following out of the box?
Responda
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PS/2 port
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IP addresses
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HDMI
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MAC addresses
Questão 8
Questão
Which of the following is a best practice when applying thermal paste?
Responda
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Follow the CPU manufacture’s guidelines and apply the correct amount of thermal paste.
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The more thermal paste applied, the better.
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Use as much as desired, as long as it is the most popular thermal paste.
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The less thermal paste applied, the better.
Questão 9
Questão
Which of the following is an example of an APIPA address?
Responda
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10.20.30.40
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169.254.43.40
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172.30.22.159
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192.168.23.110
Questão 10
Questão
A supervisor has asked a technician to configure some Windows 7 PCs with some pre-established shared printers. The printers are all accessed via a wireless network. Where would a technician go in Windows 7 to add these printers?
Responda
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%SystemDir%\Resources
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Enter the paths to the printers in the Registry.
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Start >Devices and Printers >Add a printer
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Start >Devices and Printers >Add a Device
Questão 11
Questão
A technician is deploying Windows 7 in a company. The supervisor wants to ensure that greatest flexibility is provided for the employees when printing. Which of the following lists defines all of the supported Windows 7 interfaces?
Responda
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USB, Network, LPT, and Wireless
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USB, IR, Bluetooth, and Network
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IR, LPT, and USB
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IR, LPT, Network, USB, and Wireless
Questão 12
Questão
A custom configured PC with surround sound audio, HDMI output, and a compact form factor would be MOST suited to which of the following applications?
Responda
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Thick Client
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Gaming PC
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Audio / Video Editing Workstation
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Home Theater PC
Questão 13
Questão
Which of the following network types would be MOST likely used on a high school campus?
Responda
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MAN
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LAN
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PAN
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WAN
Questão 14
Questão
A laptop docking station does which of the following?
Responda
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Allows the user to synchronize mobile devices without additional hardware
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Allows the user to connect one device to a monitor, network drop, and USB printer
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Allows the user to connect wireless devices more efficiently
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Allows the user to protect sensitive data more effectively
Questão 15
Questão
Which of the following wireless encryption technologies is the WEAKEST?
Responda
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WPA2
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WEP
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WPA
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TKIP
Questão 16
Questão
Which of the following does PXE use?
Responda
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USB
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DVD-ROM
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CD-ROM
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NIC
Questão 17
Questão
Which of the following application stores are compatible with iOS?
Responda
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Android Market
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Windows Marketplace
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App Store
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Amazon Appstore
Questão 18
Questão
A company would like to increase the security on their company’s smart phones. Which of the following should be configured to ensure information stored on a smart phone can be removed if it is lost or stolen?
Responda
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Username and passwords
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Remote wipe
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Strong password complexity
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Failed login attempts restrictions
Questão 19
Questão
Which of the following disk defragmentation command line options is used to perform operation on ALL volumes in Windows OS?
Responda
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/A
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/C
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/H
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/E
Questão 20
Questão
A technician just finished removing spyware from a computer and now they are not able to connect to any websites. Which of the following is the MOST likely cause?
Responda
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Automatic configuration
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Network card driver is damaged
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Proxy settings
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The Internet is not functioning
Questão 21
Questão
Which of the following network devices allows for full-duplex communication?
Responda
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Hub
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Bridge
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Switch
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Firewall
Questão 22
Questão
A customer reports that their computer crashes during usage. Which of the following is a common acronym used to describe this condition?
Responda
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RAID
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VPN
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BSOD
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LAN
Questão 23
Questão
Software threats to a computer are commonly referred to as:
Responda
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device drivers.
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malware.
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biometrics.
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SOHO.
Questão 24
Questão
Which of the following user accounts has the LEAST access privileges?
Responda
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Standard
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Guest
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Administrator
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Power
Questão 25
Questão
A user wishes to secure their tablet from unauthorized access. The BEST option is to:?
Responda
-
enable RFID authentication.
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establish a remote wipe policy.
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setup a strong passcode.
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establish strong email passwords.
Questão 26
Questão
Which of the following is MOST likely an advantage that a tablet has over a laptop PC??
Responda
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A tablet is easily upgraded.
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A tablet is lightweight.
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A tablet has a larger screen.
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A tablet can natively run most software.
Questão 27
Questão
Question 12 Which of the following is a common type of biometric authentication on a laptop? (Select TWO).?
Responda
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Facial recognition
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Blood sample
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Retinal
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Voice recognition
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Fingerprint
Questão 28
Questão
A user calls about their workstation not powering on in the morning. According to the troubleshooting theory, which of the following steps should the technician perform NEXT??
Responda
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Document the resolution to problem.
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Purchase the appropriate replacement part.
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Verify that the workstation is able to boot up.
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Ask the user about any previous changes.
Questão 29
Questão
A customer wants games from their child’s Windows XP computer removed. Which of the following is the BEST way to accomplish this task?
Responda
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Control Panel > Game Controller > Select controller > click Remove
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Control Panel > Administrative Tools > Computer Management
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Control Panel > Add/Remove programs > Add/Remove Windows Components > select Accessories and Utilities > uncheck Games
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Programs menu > Right click Games > select Properties > select the Hidden check box
Questão 30
Questão
Which of the following should be performed regularly in order to help restore a computer’s data after a hard drive failure??
Responda
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Windows Memory Diagnostics
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Factory Restore
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System Restore
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Scheduled Backups
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