WORKFLOW

SHIPPING DOCUMENTS: have updated Adobe Reader program, all document are in PDF format, each shipping label is valid for 2 business days, outdated shipping label may not be accepted and held a post office, underpaid postage can be refused, when this happen contact your supervisor and request for valid label, checking weight on the original label with the new label to match.

STATUS OF ORDERS: TO CHECK THE STATUS OF ORDER, click on Its accompanying tracking number. A new window will open displaying the delivery schedule.

If an order has the status "Intercept/Return to Send" this indicates that the client cancelled this request, or payment has not been confirmed and we cancelled it from our side. These orders will be removed from your database.

If a cancelled order is still in your database 48 hours after the cancellation, please inform you supervisor through the CHAT functon.

It is vital that you receive all the packages on the day dellivery is scheduled. Missing deliveries may be re-delivery the following day. However, often they are returned to the sender if not received on the schedules delivery date.

The carrier may also hold the package at the shipping facility for you to pick up. However, if the package is not addressed to your name, you are not authorized to pick it up. You would require an authorization letter from your sales supervior, as well as a copy of his ID. Your manager can and will provide the necessary document. be availabe for receiving shipment.

Sending a Package: Same day shipping, it takes 2 hour to process and ship order, ANY PACKAGES DELIVERY TO YOU 2 HOUR PRIOR TO CARRIERS' CLOSING TIME SHOULD BE SHIPPED BY THE END OF BUSINESS DAY

EXCEPTIONS: CAN BE MADE WHEN YOU HAVE SEVERAL DELIVERIES SCHEDULED FOR THE SAME DAY, AND ONE OR MORE ARRIVED LATE. YOU MUST BE AVAILABE FOR ALL THE INCOMING DELIVERIES.