Questão 1
Questão
communication through exchange of letters in known as correspondence
Questão 2
Questão
According to Hanson, “Business letter is the process of accomplishing a business transaction in written form.”
Questão 3
Questão
Everyone is Mr., Mrs., Miss, or Ms. even though they are architects, engineers, etc. is a Signature
Questão 4
Questão
The letter head is the first part of the business letter.It includes all of some of the information bellow:
Questão 5
Questão
The date is written to 20 spaces from the upper edge of the paper, or 2 lines bellow the letterhead.
Questão 6
Questão
The Inside Address is placed two to ten lines below the date
Questão 7
Questão
-Use commonly understood words and phrases
-Avoid humour, jargon, idioms, slang
-Consider decision-making style of recipient's culture
Is about the culture ?
Questão 8
Questão
Dear Mr.Smith: is a example about the signature
Questão 9
Questão
The message should be short, clear, easy to read, polite, and grammatically correct.
Questão 10
Questão
Sometimes business letters are written to create and enhance goodwill.
Questão 11
Questão
Simplicity. Is a inner features of agood business letter.
Questão 12
Questão
The Inside Address shouldn't be identical to the one written in the envelope.
Questão 13
Questão
In the United States people use two periods -colon (:)after the salutation in the business correspondence and a comma (,) after the salutation in the personal correspondence.
Questão 14
Questão
It is necessary to have the signature machine typed because many signatures are partially or totally illegible.
Questão 15
Questão
if you are going to include a courtesy copy or “CC”,write it on the left side, two lines after the signature or any other annotation that comes before is a extra copies