3294154
Questão 1
Questão
Which of the following is NOT an element in the communications model?
Responda
-
sender
-
message
-
receiver
-
translator
Questão 2
Questão
True or false: Interpersonal communication is the process which messages are generated and transmitted by one person and subsequently received and translated by another.
Responda
- True
- False
Questão 3
Questão
Which of the following is correct about barriers?
Responda
-
affect the accuracy of the communication exchange
-
not important in communication
-
a and b
-
none of the above
Questão 4
Questão
Which of the following is NOT correct about nonverbal expressions?
Responda
-
mirror innermost thoughts and feelings
-
convey attitudes and emotions
-
difficult to fake during an interpersonal interaction
-
all of the above are correct
Questão 5
Questão
Which of the following is an important nonverbal element?
Responda
-
kinesics
-
proxemics
-
a and b
-
none of the above
Questão 6
Questão
Which of the following is NOT one of the skills of effective listening?
Responda
-
summarizing
-
paraphrasing
-
empathic responding
-
all of the above are skills
Questão 7
Questão
Which of the following is an outcome to quality of communication?
Responda
-
patient recall of information
-
patient adherence
-
patient satisfaction
-
all of the above are outcomes
Questão 8
Questão
Which of the following is NOT considered a tip to prevent non-verbal communication?
Responda
-
eye contact
-
lean slightly toward patient
-
open posture
-
all of the above prevent non-verbal communication
Questão 9
Questão
True or false: it is only empathic if the patient perceives the reflection to be accurate and accepting
Responda
- True
- False
Questão 10
Questão
True or false: Feedback to show understanding is when repeating word for word what the patient said.
Responda
- True
- False
Questão 11
Questão
True or false: It is okay for the pharmacist to try to change the person's feeling with empathy.
Responda
- True
- False
Questão 12
Questão
True or false: Empathy doesn't judge or evaluate feeling or try to stop the person from feeling a certain way.
Responda
- True
- False
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