Drag and drop fill in the blanks SERU questions

Question 1

This handbook is not a complete [blank_start]statement[blank_end] of the laws or policies that [blank_start]London[blank_end] PHV drivers are subject to and should be used for [blank_start]general[blank_end] guidance only.

Accepted Answer

statement

Accepted Answer

London

Accepted Answer

general

Answer

statements

Answer

london

Answer

generally

Question 2

TfL sets [blank_start]requirements and standards[blank_end] for licensing and is also [blank_start]responsible[blank_end] for making sure that licensees follow the law. We [blank_start]work closely[blank_end] with the taxi and private hire trades

Accepted Answer

responsible

Accepted Answer

requirements and standards

Accepted Answer

work closely

Answer

responsiblity

Answer

requirement and standard

Answer

works closely

Question 3

Private hire [blank_start]services[blank_end] are an important part of London’s [blank_start]transport[blank_end] network, providing a wide [blank_start]range[blank_end] of services for residents and visitors.

Accepted Answer

services

Accepted Answer

transport

Accepted Answer

range

Answer

service

Answer

transfer

Answer

ranges

Question 4

[blank_start]You must be[blank_end] aged 21 or older when you [blank_start]apply for[blank_end] your licence. There is no upper age [blank_start]limit[blank_end].

Accepted Answer

limit

Accepted Answer

You must be

Accepted Answer

apply for

Answer

limits

Answer

You may be

Answer

apply to

Question 5

If your application is approved, TfL will send you a London PHV driver’s licence. Your licence may [blank_start]have some conditions[blank_end] attached to it. For example, if you have [blank_start]a medical[blank_end] condition, you may be [blank_start]required[blank_end] to have extra medical checks.

Accepted Answer

required

Accepted Answer

have some conditions

Accepted Answer

a medical

Answer

require

Answer

has some condition

Answer

a medicals

Question 6

If a police officer or TfL [blank_start]Authorised[blank_end] Officer asks to see your licence, you must let them see it there and then or within a [blank_start]maximum[blank_end] of [blank_start]seven[blank_end] days.

Accepted Answer

Authorised

Accepted Answer

maximum

Accepted Answer

seven

Answer

authorise

Answer

minimum

Answer

five

Question 7

You will need to do an assessment [blank_start]based[blank_end] on the information in the [blank_start]handbook[blank_end] as part of the licensing application process, so please read all of it [blank_start]carefully[blank_end].

Accepted Answer

based

Accepted Answer

handbook

Accepted Answer

carefully

Answer

base

Answer

handbooks

Answer

careful

Question 8

If there are [blank_start]restrictions[blank_end] on a driver’s right to live and [blank_start]work[blank_end] in the UK, TfL will add an [blank_start]appropriate[blank_end] condition on the licence.

Accepted Answer

restrictions

Accepted Answer

work

Accepted Answer

appropriate

Answer

restriction

Answer

working

Answer

Appropriate

Question 9

To [blank_start]work[blank_end] as a London PHV driver, you will need to be licensed by TfL – only then can you carry out [blank_start]bookings[blank_end] for a London [blank_start]private[blank_end] hire operator that is also licensed by TfL.

Accepted Answer

work

Accepted Answer

bookings

Accepted Answer

private

Answer

working

Answer

booking

Answer

Private

Question 10

To get a [blank_start]license[blank_end], you will need to [blank_start]take a separate[blank_end] test to check your ability to select and plan a [blank_start]route[blank_end], read a map and identify locations.

Accepted Answer

license

Accepted Answer

route

Accepted Answer

take a separate

Answer

licenses

Answer

routes

Answer

take a separated

Question 11

As soon as you are licensed it is [blank_start]important[blank_end] that you keep in contact with TfL and [blank_start]respond[blank_end] to any letters, emails or other forms of [blank_start]communication[blank_end].

Accepted Answer

important

Accepted Answer

respond

Accepted Answer

communication

Answer

importance

Answer

response

Answer

communicating

Question 12

When you get your licence you will also [blank_start]receive[blank_end] a PHV driver’s [blank_start]badge[blank_end] (also known as photographic ID). You must wear this badge at all times when you are [blank_start]working[blank_end] as a PHV driver.

Accepted Answer

receive

Accepted Answer

badge

Accepted Answer

working

Answer

received

Answer

badges

Answer

work

Question 13

You must tell TfL immediately if you are [blank_start]arrested[blank_end], charged with, [blank_start]convicted[blank_end] or cautioned for any crime. This includes any fixed penalty notices or road traffic [blank_start]offences[blank_end] that result in penalty points on your driving licence.

Accepted Answer

arrested

Accepted Answer

convicted

Accepted Answer

offences

Answer

arrest

Answer

conviction

Answer

offence

Question 14

You do not need to tell TfL about any other penalty [blank_start]charge[blank_end] notices (PCNs) or parking [blank_start]tickets[blank_end] that do not result in penalty [blank_start]points[blank_end] on your driving licence.

Accepted Answer

charge

Accepted Answer

tickets

Accepted Answer

points

Answer

charges

Answer

ticket

Answer

point

Question 15

You [blank_start]cannot[blank_end] use a vehicle for private hire purposes if the license discs are [blank_start]missing[blank_end], have been badly damaged or their [blank_start]appearance[blank_end] has been spoilt in any way.

Accepted Answer

cannot

Accepted Answer

missing

Accepted Answer

appearance

Answer

can

Answer

misses

Answer

appeared

Question 16

In some [blank_start]exceptional[blank_end] circumstances the vehicle might be given an [blank_start]exemption[blank_end] which means that the licence discs do not have to be [blank_start]displayed[blank_end].

Accepted Answer

exceptional

Accepted Answer

exemption

Accepted Answer

displayed

Answer

excepted

Answer

exempted

Answer

display

Question 17

Every PHV must have hire or reward [blank_start]insurance[blank_end]. The insurance [blank_start]policy[blank_end] must be valid when the vehicle is licensed, and at all times when the [blank_start]vehicle[blank_end] is being used as a PHV.

Accepted Answer

insurance

Accepted Answer

policy

Accepted Answer

vehicle

Answer

insurence

Answer

police

Answer

vehicles

Question 18

[blank_start]You must make[blank_end] details of the insurance available to the police when you are asked for them. You must also provide insurance details to a [blank_start]passenger or member[blank_end] of the public if the vehicle you are driving is involved in a [blank_start]collision[blank_end].

Accepted Answer

collision

Accepted Answer

You must make

Accepted Answer

passenger or member

Answer

collisions

Answer

You may make

Answer

passengers or members

Question 19

Vehicles must be kept in good [blank_start]condition[blank_end]. If you own your PHV, you must tell TfL within 72 hours of any collision that affects the [blank_start]safety[blank_end], performance, appearance or [blank_start]comfort[blank_end] of the vehicle.

Accepted Answer

condition

Accepted Answer

safety

Accepted Answer

comfort

Answer

conditioned

Answer

safe

Answer

comfortable

Question 20

PHV licence discs must not be [blank_start]damaged[blank_end] or changed in any way. You should not [blank_start]remove[blank_end] the discs, even if you are using the vehicle for private [blank_start]purposes[blank_end].

Accepted Answer

damaged

Accepted Answer

remove

Accepted Answer

purposes

Answer

damage

Answer

removing

Answer

purposed

Question 21

There [blank_start]may be circumstances[blank_end] where TfL has important information about the vehicle you are driving – for example, the [blank_start]manufacturer[blank_end] may have told TfL about a fault with the vehicle that means it needs [blank_start]to be returned[blank_end] to the manufacturer for repair.

Accepted Answer

manufacturer

Accepted Answer

may be circumstances

Accepted Answer

to be returned

Answer

manufacture

Answer

must be circumstance

Answer

to be return

Question 22

Private hire [blank_start]services[blank_end] are an important part of London’s [blank_start]transport[blank_end] network, [blank_start]providing[blank_end] a wide range of services for residents and visitors.

Accepted Answer

services

Accepted Answer

transport

Accepted Answer

providing

Answer

service

Answer

transport's

Answer

provide

Question 23

As a London PHV driver, you can only [blank_start]carry[blank_end] out [blank_start]bookings[blank_end] that you have received from a licensed [blank_start]London[blank_end] PHV operator.

Accepted Answer

carry

Accepted Answer

bookings

Accepted Answer

London

Answer

carried

Answer

Booking

Answer

london

Question 24

Before the start of each [blank_start]journey[blank_end], your operator is [blank_start]required[blank_end] to record certain [blank_start]information[blank_end] about the booking.

Accepted Answer

journey

Accepted Answer

required

Accepted Answer

information

Answer

journeys

Answer

require

Answer

informations

Question 25

If your operator has a licence to operate from a late night [blank_start]venue[blank_end],(e.g. a pub or nightclub) the [blank_start]operator[blank_end] can only take bookings inside the venue at the booking location [blank_start]specified[blank_end] on their licence.

Accepted Answer

venue

Accepted Answer

operator

Accepted Answer

specified

Answer

venues

Answer

Operator

Answer

specification

Question 26

You can only accept a fare if the [blank_start]passenger has booked[blank_end] the journey through a licensed London operator. You must not approach people on the [blank_start]pavement[blank_end] or outside a late night venue to offer them [blank_start]private hire services[blank_end]. If you do this, you may be committing an offence and could be prosecuted.

Accepted Answer

pavement

Accepted Answer

passenger has booked

Accepted Answer

private hire services

Answer

pave

Answer

passenger have book

Answer

Private hire service

Question 27

You, as the driver, are [blank_start]responsible[blank_end] for parking your [blank_start]vehicle[blank_end], the noise it makes and for your own [blank_start]behaviour[blank_end].

Accepted Answer

responsible

Accepted Answer

vehicle

Accepted Answer

behaviour

Answer

responsibility

Answer

vehicles

Answer

behave

Question 28

Do not behave in an anti-social manner, do not leave [blank_start]litter[blank_end] in the street or road, do not go to the [blank_start]toilet[blank_end] in a public place, and do not leave your engine [blank_start]running[blank_end].

Accepted Answer

litter

Accepted Answer

toilet

Accepted Answer

running

Answer

letter

Answer

Toilet

Answer

run

Question 29

Installing CCTV [blank_start]cameras[blank_end] into a vehicle can reduce threats and violence against drivers. Signs in the vehicle [blank_start]informing[blank_end] passengers that CCTV is used may also help to prevent [blank_start]aggressive[blank_end] or violent behaviour.

Accepted Answer

cameras

Accepted Answer

informing

Accepted Answer

aggressive

Answer

camera

Answer

inform

Answer

agression

Question 30

[blank_start]Airports[blank_end] are private [blank_start]property[blank_end] and can make their own [blank_start]rules[blank_end] (byelaws) about taxis and PHVs.

Accepted Answer

Airports

Accepted Answer

property

Accepted Answer

rules

Answer

airport

Answer

properteis

Answer

ruling

Question 31

You cannot enter [blank_start]Heathrow[blank_end] Airport to pick up passengers unless you have a booking from your operator or you are parking in an [blank_start]official[blank_end] car park or the PHV Authorised Vehicle [blank_start]Area[blank_end] to wait for a booking.

Accepted Answer

Heathrow

Accepted Answer

official

Accepted Answer

Area

Answer

heathrow

Answer

office

Answer

Areas

Question 32

TfL has no power to [blank_start]set or control[blank_end] the fares charged by PHV operators. However, it is [blank_start]important[blank_end] that [blank_start]all customers[blank_end] understand the fare they are going to be charged.

Accepted Answer

important

Accepted Answer

set or control

Accepted Answer

all customers

Answer

importance

Answer

setting or control

Answer

all customer

Question 33

You must not [blank_start]encourage[blank_end] any member of the public to [blank_start]approach[blank_end] you or your PHV if they don’t have a valid [blank_start]booking[blank_end].

Accepted Answer

encourage

Accepted Answer

approach

Accepted Answer

booking

Answer

encouraged

Answer

approaching

Answer

bookings

Question 34

Angry or violent behaviour when at work is [blank_start]never[blank_end] acceptable. If a passenger in your vehicle [blank_start]becomes[blank_end] angry or violent you have a right to say that you will not accept that [blank_start]behaviour[blank_end] or, if that fails, to ask them to leave.

Accepted Answer

never

Accepted Answer

becomes

Accepted Answer

behaviour

Answer

ever

Answer

become

Answer

behaviours

Question 35

If a passenger is [blank_start]aggressive[blank_end] or violent, tell your operator [blank_start]immediately[blank_end] and give them the passenger’s full name and [blank_start]address[blank_end] if you know it.

Accepted Answer

aggressive

Accepted Answer

immediately

Accepted Answer

address

Answer

aggression

Answer

lately

Answer

addressed

Question 36

TfL expects all licensed [blank_start]drivers[blank_end] to offer Londoners and visitors a professional and safe service. Providing [blank_start]excellent[blank_end] customer service is an [blank_start]important[blank_end] part being a London PHV driver.

Accepted Answer

drivers

Accepted Answer

excellent

Accepted Answer

important

Answer

driver

Answer

excellence

Answer

importance

Question 37

The [blank_start]Information[blank_end] Commissioner’s CCTV Code of Practice [blank_start]requires[blank_end] that signage must be [blank_start]displayed[blank_end] where CCTV is in operation.

Accepted Answer

Information

Accepted Answer

requires

Accepted Answer

displayed

Answer

informations

Answer

require

Answer

display

Question 38

If the [blank_start]passenger cannot communicate[blank_end] clearly to [blank_start]confirm their destination[blank_end], or is unable to walk [blank_start]because[blank_end] of drink or drugs, you have the right to refuse to take them in your vehicle.

Accepted Answer

because

Accepted Answer

confirm their destination

Accepted Answer

passenger cannot communicate

Answer

for

Answer

Confirmation his destiny

Answer

passengers can communicates

Question 39

It is also important that all licensed PHV drivers [blank_start]provide[blank_end] a professional service to their passengers. TfL expects drivers to offer a high level of customer [blank_start]service[blank_end], use clean and well-maintained licensed [blank_start]vehicles[blank_end] and to fully obey the laws of the road.

Accepted Answer

provide

Accepted Answer

service

Accepted Answer

vehicles

Answer

provides

Answer

services

Answer

vehicle

Question 40

Although your operator will [blank_start]normally[blank_end] deal with [blank_start]complaints[blank_end], passengers might contact the police or TfL [blank_start]directly[blank_end].

Accepted Answer

normally

Accepted Answer

complaints

Accepted Answer

directly

Answer

normal

Answer

complaint

Answer

direct

Question 41

As a PHV driver, you offer an [blank_start]extremely[blank_end] important service to the [blank_start]travelling[blank_end] public. You have a [blank_start]responsibility[blank_end] to make sure your passengers feel safe when they travel in your vehicle.

Accepted Answer

extremely

Accepted Answer

travelling

Accepted Answer

responsibility

Answer

extreme

Answer

travel

Answer

responsibilities

Question 42

It is [blank_start]important[blank_end] to record and report [blank_start]incidents[blank_end] that almost happened, as well as ones that [blank_start]actually[blank_end] did happen.

Accepted Answer

important

Accepted Answer

incidents

Accepted Answer

actually

Answer

importance

Answer

incident

Answer

actual

Question 43

If the passenger is unconscious, [blank_start]extremely[blank_end] unwell or seems to be injured or in an [blank_start]emergency situation[blank_end], and there is no-one else to help them, [blank_start]call the emergency[blank_end] services

Accepted Answer

extremely

Accepted Answer

emergency situation

Accepted Answer

call the emergency

Answer

extraordinarily

Answer

emergency situations

Answer

call the urgent

Question 44

No type of sexual [blank_start]behaviour[blank_end] between you and a passenger is ever [blank_start]acceptable[blank_end], even if both of you [blank_start]agree[blank_end] to it.

Accepted Answer

behaviour

Accepted Answer

acceptable

Accepted Answer

agree

Answer

Behaviours

Answer

accepted

Answer

agreed

Question 45

You should never use a passenger’s [blank_start]personal contact details[blank_end] to start [blank_start]communicating[blank_end] with them about anything other than the [blank_start]booked journey[blank_end].

Accepted Answer

communicating

Accepted Answer

personal contact details

Accepted Answer

booked journey

Answer

Communication

Answer

personal Contact detail

Answer

booking journeys

Question 46

You should never make [blank_start]comments[blank_end] or jokes about someone’s age, race, religion, [blank_start]disability[blank_end], sexual orientation or gender [blank_start]identity[blank_end].

Accepted Answer

comments

Accepted Answer

disability

Accepted Answer

identity

Answer

comment

Answer

Disability

Answer

identification

Question 47

Taxi [blank_start]ranks[blank_end] can only be used by licensed London taxis (black cabs), not by PHVs. PHVs should not park or [blank_start]wait on working[blank_end] taxi ranks at any time, nor pick up or [blank_start]drop off passengers[blank_end] on a taxi rank.

Accepted Answer

ranks

Accepted Answer

wait on working

Accepted Answer

drop off passengers

Answer

Rank

Answer

Wait on work

Answer

dropping off passenger

Question 48

[blank_start]Electric[blank_end] taxi charging [blank_start]points[blank_end] can only be used for charging electric taxis. They [blank_start]cannot[blank_end] be used for charging PHVs.

Accepted Answer

Electric

Accepted Answer

points

Accepted Answer

cannot

Answer

electric

Answer

point

Answer

can

Question 49

Drive at a speed within the speed limit and one that is [blank_start]appropriate[blank_end] for the situation, [blank_start]environment[blank_end] and weather [blank_start]conditions[blank_end].

Accepted Answer

appropriate

Accepted Answer

environment

Accepted Answer

conditions

Answer

appropriates

Answer

arena

Answer

condition

Question 50

[blank_start]The faster you[blank_end] drive, the less time you have to do something to avoid a collision. The resulting [blank_start]injuries[blank_end] also become more serious as [blank_start]speed increases[blank_end].

Accepted Answer

injuries

Accepted Answer

The faster you

Accepted Answer

speed increases

Answer

Injury

Answer

The slower you

Answer

speed increased

Question 51

Pay careful attention to cyclists and [blank_start]motorcyclists[blank_end] who are able to use bus lanes and to [blank_start]pedestrians[blank_end] and bus passengers that may be getting off the bus and [blank_start]crossing[blank_end] the road.

Accepted Answer

motorcyclists

Accepted Answer

pedestrians

Accepted Answer

crossing

Answer

motorcycle

Answer

pedestrian

Answer

cross

Question 52

Think about the [blank_start]manoeuvres[blank_end] you make, and make sure they are safe. This includes things like looking [blank_start]carefully[blank_end] when pulling out of junctions, turning across traffic or passing cyclists or [blank_start]motorcyclists[blank_end].

Accepted Answer

manoeuvres

Accepted Answer

carefully

Accepted Answer

motorcyclists

Answer

manoeuv

Answer

careful

Answer

motorcycle

Question 53

You must not stop at 'bus stop [blank_start]clearways[blank_end]' marked with a wide yellow line by the kerb. On red routes, you [blank_start]cannot[blank_end] stop at bus stops [blank_start]marked[blank_end] with a wide red line by the kerb.

Accepted Answer

clearways

Accepted Answer

cannot

Accepted Answer

marked

Answer

clearway

Answer

can

Answer

mark

Question 54

TfL is committed to [blank_start]improving[blank_end] transport in London by [blank_start]making[blank_end] it more [blank_start]accessible[blank_end], safer and reliable for all.

Accepted Answer

improving

Accepted Answer

making

Accepted Answer

accessible

Answer

improve

Answer

make

Answer

accessibility

Question 55

Other than [blank_start]in an emergency[blank_end], you must not get into the back seat of your [blank_start]vehicle[blank_end] while you have [blank_start]passengers on board[blank_end].

Accepted Answer

vehicle

Accepted Answer

in an emergency

Accepted Answer

passengers on board

Answer

vehicless

Answer

in a urgency

Answer

Passenger on board

Question 56

Public transport plays an important role in opening up [blank_start]opportunities[blank_end] by providing [blank_start]access[blank_end] to education, [blank_start]employment[blank_end] and other essential services.

Accepted Answer

opportunities

Accepted Answer

access

Accepted Answer

employment

Answer

opportunity

Answer

accessibility

Answer

employee

Question 57

PHV drivers need to keep a careful [blank_start]watch[blank_end] on the roads at all times and be able to [blank_start]interact[blank_end] safely with all other road [blank_start]users[blank_end], especially those that are more vulnerable such as pedestrians, cyclists and motorcyclists.

Accepted Answer

watch

Accepted Answer

interact

Accepted Answer

users

Answer

look

Answer

interaction

Answer

user

Question 58

As a PHV driver, you are [blank_start]expected[blank_end] to be fully aware of and to [blank_start]obey[blank_end] the rules of the road, as explained in The [blank_start]Highway[blank_end] Code.

Accepted Answer

expected

Accepted Answer

obey

Accepted Answer

Highway

Answer

expectation

Answer

obeys

Answer

highway

Question 59

[blank_start]Criminal exploitation is[blank_end] also known as '[blank_start]county[blank_end] lines'. This is when gangs and organised [blank_start]crime groups[blank_end] use children and young adults to sell drugs.

Accepted Answer

county

Accepted Answer

Criminal exploitation is

Accepted Answer

crime groups

Answer

country

Answer

Criminal exploitation are

Answer

Crime group

Question 60

It is [blank_start]possible[blank_end] that ridesharing might happen if, for example, two people have a [blank_start]similar[blank_end] route to and from work and [blank_start]travel[blank_end] at similar times.

Accepted Answer

possible

Accepted Answer

similar

Accepted Answer

travel

Answer

possibles

Answer

same

Answer

travelling

Question 61

In your TfL assessment (exam) you will need to drag and drop all the incorrect words to a box (as shown on the image). Do you understand?

Accepted Answer

Yes

Answer

No

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