39538184
Descrição
Quiz por Abd AlRahman Barod, atualizado 7 meses atrás
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Criado por Abd AlRahman Barod
7 meses atrás
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Questão 1
Questão
51. Tick one of the communication barriers not stated by Niki Stanton:
Responda
-
A. Differences in representation.
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B. Lack of knowledge.
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C. Differences in coordination.
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D. Hasty conclusions.
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E. Stereotypes.
Questão 2
Questão
52.Which of the authors considers noise to be “random disturbances that may distort or
dissociateinformation ”?:
Responda
-
A. Denis McQuail.
-
B. Leonard Saules.
-
C. Shanon-Weaver.
-
D. Samuel C. Serto.
-
E. Jean Lohisse
Questão 3
Questão
53. One of the authors states that “communication barriers are factors that hinder successcommunication
in ageneral communication process ”?:
Responda
-
A. Denis McQuail.
-
B. Leonard Saules.
-
C. Shanon-Weaver.
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D. Samuel C. Serto.
-
E. Eduard Limbos.
Questão 4
Questão
54. Which of the authors highlights two aspects of self-image: the intimate self and the public self ?:
Responda
-
A. Denis McQuail.
-
B. Leonard Saules.
-
C. Shanon-Weaver.
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D. Samuel C. Serto.
-
E. Jean-Claude Abric
Questão 5
Questão
55. Highlight one of the peculiarities of psychological barriers:
Responda
-
A. difficulties of expression,
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B. emotions or personality,
-
C. self image,
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D. feelings.
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E. corporate image
Questão 6
Questão
56. Tick the author who highlights the patterns of personal barriers that hinder communication in interpersonal relationships?:
Responda
-
A. Eduard Limbos.
-
B. Leonard Sauls.
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C. Shannon-Weaver.
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D. Samuel C. Serto.
-
E. Jean-Claude Abric.
Questão 7
Questão
57. Check the model of personal barriers that do not hinder communication in interpersonal
relationships:
Responda
-
A. Barriers generated by the socio-cultural framework,
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B. Barriers to endemic fear,
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C. Barriers generated by individualistic approaches,
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D. Barriers to individual-group relations,
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E. Barriers generated by structuralist approaches,
Questão 8
Questão
58. Check the factor that does not contribute to effective communication:
Responda
-
A. To convey the message clearly and concisely,
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B. Listen to and understand the message the other person is sending,
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C. To ask for and give feedback,
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D. Listen actively,
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E. Ask for feedback.
Questão 9
Questão
59. State the steps that should not be taken for effective physician-patient communication:
Responda
-
A. Refine your basic communication skills that you already have,
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B. One-way communications,
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C. Make the necessary adjustments to your own style to suit your modern, participatory, communication style.
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D. Take steps to improve yourself in order to exceed your patients' expectations,
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E. Communicate in both directions.
Questão 10
Questão
60. State the criteria that does not lead to consensus-building in the physician-patient relationship
according to the Bamforth Model:
Responda
-
A. Description of the nature (content) of the medical decision;
-
B. Discussion of possible alternatives to the decision taken;
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C. Addressing the risks and benefits of the proposed treatment;
-
D. Discussion of treatment uncertainties;
-
E. Discussion of treatment certainties.
Questão 11
Questão
61. State the feature that is not part of the physician's effective communication style according to
Levinson:
Responda
-
A. A clear explanation of the evolution of the patient's state of health and the sequence of subsequent visits to the medical office,
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B. Frequent use of laughter and a sense of humor,
-
C. Seriousness and the rare use of laughter and a sense of humor.
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D. The tendency to encourage relaxed and comprehensive communication (soliciting patients 'opinions, encouraging patients to express their grievances, checking patients' understanding of medical issues),
-
E. There is a longer duration of medical consultations (an average difference of more than three minutes per consultation).
Questão 12
Questão
62. Which statements do not contribute to overcoming the barriers of doctor-patient communication after
Ley model:
Responda
-
A. Guidance and guidance should be provided at the beginning of the interview,
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B. Emphasize the importance of medical advice and guidance,
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C. The information to be provided should be stated in clear sentences,
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D. Use sentences and short words,
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E. Guidance and suggestion should be presented in the middle of the interview.
Questão 13
Questão
63. The conflict is:
Responda
-
A. A component part of human reality, an integral element of our life, a social phenomenon, psychosocial and psycho individual.
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B. Conformity of what is said with what is.
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C. The act of doing certain things in common is accomplished through the exchange of thoughts, ideas, and feelings.
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D. It is a two-way process in which both the speaker and the listener take part.
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E. Interpret words and phrases to guess the speaker's intentions and ideas.
Questão 14
Questão
64. The issue versus conflict is:
Responda
-
A. Objects, things, purposes, etc.
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B. The emotional and sentimental component of the person.
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C. Forms of interpersonal reality generated by the divergent interests of individuals.
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D. Totality of feelings.
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E. The state of passivity.
Questão 15
Questão
65. The etymology of the Latin word conflict is:
Responda
-
A. Clash, fight, hold together with force.
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B. Morals, habits.
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C. Common faith in a social group.
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D. The result of the exercise of our spiritual faculties.
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E. Principle of action.
Questão 16
Questão
66. Conflictology is:
Responda
-
A. Branch of natural sciences.
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B. Condition of the existence of the current policy.
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C. Branch of science that studies the causes of origin, development, escalation, solving conflicts at all levels with their subsequent completion.
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D. Principles in action.
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E. Hazard.
Questão 17
Questão
67. The object of study of conflictology is:
Responda
-
A. Conflict, causes, dynamics, types, effects, ways of managing conflicts.
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B. Objective reality.
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C. Subjective reality.
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D. Social rules, social processes.
-
E. The applied branch of medical ethics.
Questão 18
Questão
68. Lewis A. Coser defines the conflict as:
Responda
-
A. Struggle between values and social status claims.
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B. Socio-cultural barrier.
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C. Object of one's concerns.
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D. Concern for immediate action.
-
E. Demonstration calling for the solution to be postponed.
Questão 19
Questão
69. What is the key to managing a conflict?
Responda
-
A. The mode of psycho-social interaction.
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B. Communication, exchange of information through cooperation.
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C. Extraverbal language.
-
D. Accidental communication.
-
E. Intrapersonal communication.
Questão 20
Questão
70. The stages of a conflict are:
Responda
-
A. Disagreement, confrontation, escalation, de-escalation, conflict resolution.
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B. Disagreement, confrontation, conflict resolution, escalation, de-escalation.
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C. Escalation, de-escalation, disagreement, confrontation, conflict resolution.
-
D. De-escalation, confrontation, disagreement, escalation, conflict resolution.
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E. Disagreement, escalation, confrontation, de-escalation, conflict resolution.
Questão 21
Questão
71. The disagreement in conflict is:
Responda
-
A. Misunderstanding of different opinions, conceptions, attitudes, perceptions, etc., lack of information correct, different way of thinking and being of individuals or groups.
-
B. Escalation, escalation, confrontation.
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C. Suspension of verbal speech and rational actions.
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D. Capturing the goodwill of the opposing parties.
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E. Correct perception of the situation.
Questão 22
Questão
72. Confrontation in conflict occurs when:
Responda
-
A. There are contrary ideas, the situation is dominated by emotions, difficult communication.
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B. Different way of dressing.
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C. There is imagined interpersonal hostility.
-
D. The mediator also creates conditions for the guidance of the parties.
-
E. The professional masters the technique of negotiation.
Questão 23
Questão
73. Escalation in a conflict is:
Responda
-
A. Maximum tension of the parties involved inconflict, domination of aggressiveness in conflict relation.
-
B. Capturing goodwill.
-
C. Misunderstanding of differences of opinion, conceptions, attitude, etc.
-
D. Compatibility of purposes.
-
E. Affective, cognitive and connective elements.
Questão 24
Questão
74. De-escalation in a conflict is:
Responda
-
A. Irrational, sometimes violent actions.
-
B. The difference between being and thinking.
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C. The stage of concessions, discussions, calm situation, balanced communication.
-
D. A dynamic process in which attitude, behavior and contradiction influence each other.
-
E. Revengeful behavior.
Questão 25
Questão
75. The purpose of resolving the conflict is to:
Responda
-
A. To capture the goodwill of the opposing parties, to lower the tension between the opposing parties, to communicate in a balanced way.
-
B. To generate states of stress.
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C. To take control of the situation.
-
D. Exchange of information through cooperation.
-
E. Meeting individual needs and interests.
Questão 26
Questão
76. The cognitive component of the conflict is composed of:
Responda
-
A. Emotions and feelings.
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B. Thinking, perception of the conflict situation.
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C. Human communication and behavior.
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D. Constructive and cooperative actions.
-
E. Destructive and competitive actions.
Questão 27
Questão
77. The emotional component of the conflict includes:
Responda
-
A. Action, including communication.
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B. Representation of the world.
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C. Emotions and feelings.
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D. Thinking, perception of the conflict situation.
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E. Reasoning.
Questão 28
Questão
78. The behavioral component includes:
Responda
-
A. Representation of the conflict situation.
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B. Action and communication.
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C. Representation of the world.
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D. Perception of space.
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E. Perception of time.
Questão 29
Questão
79. In situations of conflict, individuals react according to:
Responda
-
A. Temperament, character, self-image, perceptions and representations.
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B. Social status.
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C. The social role.
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D. Beliefs.
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E. Level of intelligence.
Questão 30
Questão
80. Affective conflicts relate to:
Responda
-
A. Interpersonal relationships.
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B. International organizations.
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C. Total harmony for others.
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D. Perception of hidden causes.
-
E. Sacrificing own interests for the benefit of others.
Questão 31
Questão
81.Substantive conflicts deal with:
Responda
-
A. Achieving one own goals through groups.
-
B. Raising self-esteem.
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C. To assert oneself through personal achievements.
-
D. Using the Pygmalion effect.
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E. To obtain an affective state of pleasure.
Questão 32
Questão
82. By duration and evolution, conflicts are:
Responda
-
A. Spontaneous, acute and chronic.
-
B. Functional.
-
C. Dysfunctional.
-
D. Intrapersonal.
-
E. Interpersonal.
Questão 33
Questão
83. A conflict between two or more members of the same group or team is called:
Responda
-
A. Spontaneous conflicts.
-
B. Acute conflicts.
-
C. Chronic conflicts.
-
D. International.
-
E. Intragroup conflict.
Questão 34
Questão
84. Intrapersonal conflict occurs at the level of:
Responda
-
A. Personality.
-
B. Social.
-
C. Culture.
-
D. Hierarchical relationships between people.
-
E. The relationship between man-society-environment.
Questão 35
Questão
85. The role of behavior in conflict is to:
Responda
-
A. To express the emotions involved in the conflict and the satisfaction of needs.
-
B. To encourage the expression of feelings.
-
C. To meet the needs that caused the conflict.
-
D. To exchange information through cooperation.
-
E. To find out the opinions of others.
Questão 36
Questão
86. Some conflict resolution strategies are:
Responda
-
A. Negotiation, mediation and arbitration.
-
B. Withdrawal, flattening and coercion.
-
C. Confrontation, competition and accommodation.
-
D. Avoidance, abandonment and insistence.
-
E. Fighting, playing and debating.
Questão 37
Questão
87. What are the five styles of conflict management:
Responda
-
A. Competition, accommodation, compromise, avoidance and cooperation.
-
B. Arrogance, greed, shifting responsibility to others, impertinence, hostility.
-
C. Crisis, tension, struggle, play and debate.
-
D. Disagreement, escalation, de-escalation, contradiction and attitude.
-
E. Behavior, affectivity, practical utility, perception and action.
Questão 38
Questão
88. Which of the authors first formulated the concept of "intercultural
communication":
Responda
-
A. Denis McQuail.
-
B. Leonard Saules.
-
C. Shanon-Weaver.
-
D. T. H. Hall
-
E. Samuel C. Serto.
Questão 39
Questão
89. In addition to the phrase intercultural communication, which term is also used in
the literature?.
Responda
-
A. Interstate communication,
-
B. Interethnic communication,
-
C. Interpersonal communication,
-
D. International communication,
-
E. Intercommunity communication.
Questão 40
Questão
90. As a discipline, intercultural communication is part of the following sciences:
Responda
-
A. the social sciences,
-
B. political science,
-
C. legal sciences,
-
D. humanities,
-
E. cultural sciences
Questão 41
Questão
91. Which of the authors discovered 164 definitions of culture, belonging to different
philosophers, anthropologists, culturologists, historians, etc .:
Responda
-
A. Clyde Kluckhohn, Alfred Kroeber.
-
B. William Haviland, Denis McQuail.
-
C. Michael Howard, Samuel C. Serto.
-
D. Shanon, Weaver
-
E. Leonard Saules, Fernando Ortiz,
Questão 42
Questão
92. Which of the authors approaches culture as a "common way in which human groups
learn to organize their behavior and thinking in relation to their environment":
Responda
-
A. Leonard Saules.
-
B. Shanon-Weaver.
-
C. Samuel C. Serto.
-
D. Michael Howard
-
E. Fernando Ortiz,
Questão 43
Questão
93. One of the authors approaches culture asa set of rules or standards shared by and actingon the
members of a society, giving rise to behaviors that are considered appropriate oracceptable
Responda
-
A. Denis McQuail.
-
B. Leonard Saules.
-
C. William Haviland
-
D. Samuel C. Serto.
-
E. Michael Howard.
Questão 44
Questão
94. What is multiculturalism ?:
Responda
-
A. the coexistence of different cultures within a social system, whether this coexistence is peaceful or conflictual,
-
B. the peaceful coexistence of different cultures within a political system,
-
C. the conflicting coexistence of different cultures within a political system,
-
D. the coexistence of complementary cultures within a societal system whether this coexistence is peaceful or conflictual,
-
E. the coexistence of identical cultures within a societal system regardless of whether this coexistence is peaceful or conflictual.
Questão 45
Questão
95. Indicate the models of a multicultural society:
Responda
-
A. The integrative model, the interactive model, the transcendental model,
-
B. The assimilation model, the cross-cultural model, the apartheid model,
-
C. The polycultural model, the intercultural model, the intracultrural model
-
D. The cosmopolitan model, the inter-organizational model, the acultural model,
-
E. The extracultural model, the intracivilizational model, the extracivilizational model.
Questão 46
Questão
96. What perception is particularly important in intercultural communication?
Responda
-
A. cultural perception,
-
B. racial perception,
-
C. ethnic perception,
-
D. social perception,
-
E. axiological perception,
Questão 47
Questão
97. Indicate the most frequently cited form of nonverbal intercultural communication in the
literature:
Responda
-
A. Gesture.
-
B. Prosody and extralinguistics.
-
C. Takezica.
-
D. Mimica.
-
E. Proxemics
Questão 48
Questão
98. Note the author who formulated the term proxemic:
Responda
-
A. A. Gilgen,
-
B. Leonard Saules,
-
C. Fernando Ortiz,
-
D. Edward T. Hall
-
E. Larry Samovar.
Questão 49
Questão
99. The discipline that studies the use of time in nonverbal intercultural communication is
called:
Responda
-
A. Oculesis
-
B. Prosody and exalinguistics
-
C. Takezica
-
D. Chronemics
-
E. Proxemics
Questão 50
Questão
100. Highlight two basic patterns of time use in different cultures:
Responda
-
A. Monochronous, polychronic,
-
B. Monochronous, bicronical,
-
C. Bicron, trichron,
-
D. Trichron, polychron
-
E. Monochronous, trichronous.
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