Questão 1
Questão
Who first thought of Zero Defects?
Responda
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Crosby
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Feigenbaum
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Juran
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Deming
Questão 2
Questão
Who developed the use of standardization in large-scale mass production using a moving assembly line?
Responda
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Frederick Winslow Taylor
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Frank Gilbreth
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Adam Smith
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Charles Babbage
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Henry Ford
Questão 3
Questão
Which came last in the development of manufacturing techniques?
Responda
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Lean production
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Division of labour
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Mass production
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Craft production
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Interchangeable parts
Questão 4
Questão
What is the first stage in any quality improvement initiative ?
Responda
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Planning
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Check the talk
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Analyse the data
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D. Management commitment
Questão 5
Questão
A fundamental attribute of TQM is
Questão 6
Questão
Process Diagnosis determines
Responda
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If the workers are doing their job
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The possible cause of a failure
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If control charts are in control
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When top management should talk to vendors
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If vendors are motivated
Questão 7
Questão
A change process in which an organization measures its execution against that of best-in-class organizations, decides how those organizations accomplished their execution levels, and uses the data to enhance its own execution
Responda
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Control Chart
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Cause and Effect Diagram
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Benchmarking
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Six Sigma
Questão 8
Questão
The picture represents which model of constraints of________?
Responda
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Project management
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Risk management
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Change management
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Six Sigma
Questão 9
Questão
For the normal distribution, the values less than two standard deviation away from the mean account for___
Questão 10
Questão
Which of the accompanying is not a purpose behind holding completed merchandise as an inventory?
Responda
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Larger shipments can result in reduced income freight cost and material handling cost.
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Production of products as and when the customers demand them can be uneconomical.
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Quantity discounts can result from larger purchase quantities.
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Backlogs in customer orders may not always be allowed.
Questão 11
Questão
All of the following are typically reasons for establishing a budget EXCEPT:
Questão 12
Questão
Which of the following sequence is true?
Responda
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Sourcing → Inbound logistics → Conversion into finished goods → Outbound logistics → Retailing
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Sourcing → Conversion into finished goods → Inbound logistics → Outbound logistics → Retailing
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Inbound logistics → Sourcing → Conversion into finished goods → Outbound logistics → Retailing
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Sourcing → Inbound logistics → Outbound logistics → Conversion into finished goods → Retailing
Questão 13
Questão
Which of the following statements is true?
Responda
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Dell supply chain believed in medium-term relationship with the suppliers with loosely held supplier network.
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Toyota supply chain believed in medium-term relationship with the suppliers with loosely held supplier network.
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Ford supply chain is both highly efficient as well as highly responsive.
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Dell supply chain propagated the concept of long-term relationship with the suppliers.
Questão 14
Questão
Match the transformations:
Column 1 Column 2
1. Exchange A. manufacturing
2. Physical B. making a sick person well
3. Physiological C. retailing
4. Storage D. warehousing
Responda
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1C, 2A, 3B, 4D
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1B, 2C, 3D, 4A
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1C, 2A, 3D, 4B
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1A, 2B, 3D, 4C
Questão 15
Questão
Which of the following illustrates an activity that does not include esteem ?
Responda
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training employees
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ordering parts from a supplier
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delivering the product to the customer
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accumulating parts in front of the next work center
Questão 16
Questão
In time study, the rating component is connected to determine
Questão 17
Questão
The Road Map represents which methodology?
Questão 18
Questão
What is the cpk for this process? Process Tolerance = 12, Process standard deviation = 3 Mean= 0
Questão 19
Questão
Which is a Preventive Action technique ?
Questão 20
Questão
Six Sigma concepts were born in:
Responda
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Allied Signal Ltd.
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General Electric Ltd.
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Chrysler Ltd.
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Motorola Ltd.
Questão 21
Questão
The person who propagated SIX SIGMA concepts in General Electric Ltd. Was:
Responda
-
Jack Welch
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Bob Smith
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Philip Crosby
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None of them
Questão 22
Questão
The first journal on quality was published by:
Responda
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U.S.A
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Japan
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Germany
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Britain
Questão 23
Questão
Rajiv Gandhi Award is a quality award given by:
Responda
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Rajiv Gandhi Foundation
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Conferderation of Indian Industries
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Bureau of Indian Standard
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Indian Statistical Institute
Questão 24
Questão
Cause and Effect Diagram was first formulated by:
Responda
-
Juran
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Deming
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Taguchi
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Ishikawa
Questão 25
Questão
Who was generally credited with the phrase "Important few and trivial many" ?
Responda
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Winston Churchill
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Ishikawa
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Juran
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Taguchi
Questão 26
Questão
Which of the following statements is NOT a ISO:9001 requirement?
Responda
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The organization shall determine the necessary competence for personnel performing work affecting product quality
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The organization shall establish and maintain a procedure to identify and have access to legal requirements that are applicable to quality aspects of its products and/or services.
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Top management shall ensure that the quality policy is appropriate to the purpose of the organization.
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A documented procedure shall be established to define requirements for determining potential non-conformity and their causes.
Questão 27
Questão
What is NOT a key results measure in European Model for Quality Management?
Responda
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Business Results
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Impact on Society
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Process Performance
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Customer Satisfaction
Questão 28
Questão
A run up on the range chart would mean?
Responda
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Process spread is deteriorating
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Process average is worsening
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Process average is improving
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Process spread is improving
Questão 29
Questão
How many records does ISO:9001 require?
Responda
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1 to 10
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11 to 20
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21 to 30
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31 to 40
Questão 30
Questão
Kano Model shows the path towards: