Questão 1
Questão
How is public opinion formed?
Responda
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Pollsters -> opinion leaders/influencers -> awareness -> public opinion -> public discussions
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Opinion leaders/influencers -> public discussions -> awareness -> public opinion -> pollsters
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Public discussion -> awareness -> opinion leaders/influencers -> public opinion -> pollsters
Questão 2
Questão
How is public opinion measured?
Questão 3
Questão
[blank_start]Objectives[blank_end] and [blank_start]tactics[blank_end] are based on gathered research.
Questão 4
Questão
What are the types of sampling?
Responda
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Probability sampling = random.
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Non-probability survey = not random, can have misleading results.
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Quota sampling = random sample that matches the statistical characteristics of the audience.
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All of the above.
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None of the above (besides all of the above, obviously).
Questão 5
Questão
What is the primary purpose of poll data in PR?
Questão 6
Questão
What determines a sample size? For example, a sample of 500 compared to 1500.
Responda
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The level of accuracy that results need (small variance vs. larger variance).
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Time and resources.
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The type of organization or situation which the survey is made for.
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The type of audience that the survey is targeted towards.
Questão 7
Questão
Why can research be used to influence/sway public opinion?
Responda
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Research triggers social change.
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Facts and figures may change public opinion.
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It helps us understand persuasive relations.
Questão 8
Questão
Check the boxes with correct research guidelines (x>1).
Responda
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Avoid ambiguous words and confusing phrases.
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Give range of answers, don't use yes or no.
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Untested questions.
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Pre-tested questions.
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Conduct polls when organization is in the news.
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Don't conduct polls when organization is in the news.
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Use an outside firm for employee research.
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If sample is over 500, use outside firm.
If same is under, outside firm is not necessary.
Questão 9
Questão
How is theory used in PR?
Responda
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To help understand the nature of public relations activities.
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Sets the agenda for public discussion - pros & cons.
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Identify issues, define audiences/segment publics and formulate strategy.
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Less time consuming, easier to code for statistical purposes, space at end for comments.
Questão 10
Questão
Define media relations:
Working with [blank_start]media[blank_end] - traditional & online - in seeking [blank_start]publicity[blank_end] or responding to their [blank_start]interests[blank_end] in the organization.
Responda
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media
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publicity
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interests
Questão 11
Questão
[blank_start]Theory[blank_end] helps us understand persuasive communication, as it relates to media relations.
Questão 12
Questão
ANSWER IS THE SAME FOR BOTH BLANKS:
[blank_start]Theory[blank_end] is used historically to help us understand why PR is practiced the way it is (descriptive [blank_start]theory[blank_end]).
Questão 13
Questão
People [blank_start]consciously[blank_end] choose messages.
Responda
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consciously
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unconsciously
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subjectively
Questão 14
Questão
Check six of the boxes that list what theories do.
Responda
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Focus attention.
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Clarify observations.
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Provide a framework
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Predict outcomes.
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Trigger social change.
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Spark research.
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Help create budgets.
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Create vested interests.
Questão 15
Questão
Opinion is linked to PR in three ways.
[blank_start]Persuasive communication[blank_end] on behalf of client.
[blank_start]Mass media[blank_end] influences opinion -> calls attention to an issue.
Public relations [blank_start]campaigns[blank_end] inform the public and shape public opinion via mass media.
Responda
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Persuasive communication
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Media relations
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Mass media
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campaigns
Questão 16
Questão
[blank_start]Persuasion[blank_end]:
Way to shape public interest and public opinion.
Dialogue between points of view in the marketplace of public opinion.
Responda
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Persuasion
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Advocacy
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Contingency
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Objectives
Questão 17
Questão
[blank_start]Objective[blank_end] theory: Knowable, “out there” reality.
Questão 18
Questão
[blank_start]Subjective/ interpretive[blank_end] theory: “Reality” is produced in our heads -> Concerned with lived experience.
Questão 19
Questão
Eight factors in persuasive communication ~
1. [blank_start]Audience analysis.[blank_end]
2. [blank_start]Source credibility.[blank_end]
3. [blank_start]Appeal to self interest[blank_end]
4. [blank_start]Clarity of message.[blank_end]
5. [blank_start]Timing and Context[blank_end]
6. [blank_start]Audience participation[blank_end]
7. [blank_start]Suggestions for action[blank_end]
8. [blank_start]Content and structure of messages.[blank_end]
Questão 20
Questão
The acronym AIETA is used to represent the five-step process of adoption.
1. A[blank_start]wareness[blank_end]
2. I[blank_start]nterest[blank_end]
3. E[blank_start]valuation[blank_end]
4. T[blank_start]rial[blank_end]
5. A[blank_start]doption[blank_end]
Responda
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wareness
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nterest
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valuation
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rial
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doption
Questão 21
Questão 22
Questão
You cannot manage the media but the media is important/critical in conveying your message.
Questão 23
Questão
Media relations basics:
Ongoing: [blank_start]Proactive & Reactive[blank_end]
[blank_start]Build relationships[blank_end], knows names, affiliations & “beat”
Be [blank_start]respectful[blank_end], [blank_start]honest[blank_end] and [blank_start]fair[blank_end].
Understand [blank_start]deadlines[blank_end], [blank_start]obligations[blank_end] and [blank_start]legal restrictions[blank_end].
Support news media:
B-rolls; [blank_start]information providers (kits)[blank_end]
[blank_start]Story ideas[blank_end]
[blank_start]Access to CEOs[blank_end]
Questão 24
Questão
[blank_start]Television[blank_end]:
- Strong focus on [blank_start]visuals[blank_end], makes [blank_start]quick absorption[blank_end] possible.
- Good for [blank_start]emotional[blank_end] content, not good for [blank_start]complex messages[blank_end].
- Deadlines are more [blank_start]flexible than print[blank_end].
- Interviews require preparation, [blank_start]concise speech[blank_end] and [blank_start]relaxation[blank_end] ([blank_start]avoid mike fright[blank_end]).
- Can use standard [blank_start]news release[blank_end], [blank_start]video[blank_end], media tour, etc.
- Use [blank_start]PSAs[blank_end] on behalf of governments or agencies.
Responda
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Television
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PSAs
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news release
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video
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concise speech
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relaxation
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avoid mike fright
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flexible than print
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emotional
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complex messages
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visuals
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quick absorption
Questão 25
Questão
[blank_start]Radio[blank_end]:
- Most cost-effective way to reach many people quickly.
- Not good for [blank_start]complex[blank_end] information - single messages are better.
- Deadlines are [blank_start]most flexible[blank_end] - can go on air [blank_start]immediately[blank_end].
Responda
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Radio
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complex
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most flexible
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immediately
Questão 26
Questão 27
Questão
The two primary sources of conflict are [blank_start]competition[blank_end] and [blank_start]disagreement[blank_end].
Questão 28
Questão
Competition is [blank_start]striving for the same object[blank_end], [blank_start]position[blank_end] or [blank_start]prize[blank_end].
Disagreement is a [blank_start]sharp opposition[blank_end] resulting in a [blank_start]direct[blank_end], [blank_start]overt threat[blank_end] from another entity.
Questão 29
Questão
[blank_start]Strategic[blank_end]: For the purpose of achieving particular objectives.
[blank_start]Management[blank_end]: Planned, deliberate action.
Questão 30
Questão
1.What is the severity of the threat? ([blank_start]Situational[blank_end] assessment).
What are the [blank_start]facts[blank_end]? What effort is required? Long term or short term?
Long term and external - most [blank_start]severe consequences[blank_end].
PR experience and [blank_start]instinct[blank_end] critical.
2. What resources are available to deal with the threat? ([blank_start]Organizational[blank_end] assessment).
Do you have the [blank_start]knowledge[blank_end], time, finances and [blank_start]management commitment[blank_end] to combat the threat?
Responda
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facts
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Situational
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severe consequences
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instinct
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Organizational
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knowledge
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management commitment
Questão 31
Questão
What are the two approaches to managing conflict?
[blank_start]Contingency[blank_end] & [blank_start]Proactive to Reactive[blank_end]
Responda
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Contingency
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Proactive to Reactive