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Intro To Human Resources Chapter 9,10,11

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this is a quiz for NBCC Intro to HR students final test on chapters 9-11
Bradford Richard
Quiz por Bradford Richard, atualizado more than 1 year ago
Bradford Richard
Criado por Bradford Richard quase 9 anos atrás
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Resumo de Recurso

Questão 1

Questão
Unions have a role in organizations because some degree of conflict is inevitable between workers and management
Responda
  • True
  • False

Questão 2

Questão
The Canadian Labour Congress is Canada's largest labour union.
Responda
  • True
  • False

Questão 3

Questão
Administration of the collective agreement largely takes place at the local union level.
Responda
  • True
  • False

Questão 4

Questão
The overall rate of unionization (union density) has been increasing during the last decade.
Responda
  • True
  • False

Questão 5

Questão
In 2011, women outnumbered men in the workforce and as members of unions.
Responda
  • True
  • False

Questão 6

Questão
The Rand Formula makes the payment of union dues voluntary for members.
Responda
  • True
  • False

Questão 7

Questão
In Canada, labour relations is primarily a provincial/territorial responsibility.
Responda
  • True
  • False

Questão 8

Questão
Unions can be certified (voted in) and decertified (voted out).
Responda
  • True
  • False

Questão 9

Questão
. Over the last two decades, the use of joint labour-management committees has declined.
Responda
  • True
  • False

Questão 10

Questão
A lockout is initiated by the employer.
Responda
  • True
  • False

Questão 11

Questão
The country in which an organization's headquarters is located is the home country.
Responda
  • True
  • False

Questão 12

Questão
A multinational company represents the highest level of global participation.
Responda
  • True
  • False

Questão 13

Questão
Canada has a high power distance and long-term orientation culture.
Responda
  • True
  • False

Questão 14

Questão
Job design aimed at employee involvement can be problematic in cultures with high power distance.
Responda
  • True
  • False

Questão 15

Questão
An organization that expands internationally does not require expertise in the host country's legal system because the organization is only required to adhere to the home country's laws and regulations.
Responda
  • True
  • False

Questão 16

Questão
Organizations fill many key foreign positions with home-country or third-country nationals.
Responda
  • True
  • False

Questão 17

Questão
Virtual expatriates are employees who never return to the home country, but rather spend their entire careers moving from one foreign assignment to another.
Responda
  • True
  • False

Questão 18

Questão
Tax equalization allowance ensures that the worker neither gains nor loses with regards to tax liability as a result of an international assignment.
Responda
  • True
  • False

Questão 19

Questão
Validation involves giving expatriates recognition for their international service when they return home.
Responda
  • True
  • False

Questão 20

Questão
According to research, organizations that introduce integrated high-performance work practices usually experience increases in productivity and long-term financial performance.
Responda
  • True
  • False

Questão 21

Questão
One of the most popular ways to empower employees is to design work so that it can be performed on an individual basis.
Responda
  • True
  • False

Questão 22

Questão
A learning culture creates the conditions in which managers encourage flexibility and experimentation.
Responda
  • True
  • False

Questão 23

Questão
Employee engagement refers to giving employees responsibility and authority to make decisions.
Responda
  • True
  • False

Questão 24

Questão
The usual way to measure satisfaction or engagement is with a survey.
Responda
  • True
  • False

Questão 25

Questão
An exit interview is a meeting with an employee to explore his or her thoughts and feelings about the job and to uncover issues in the effort to prevent that employee from becoming disgruntled.
Responda
  • True
  • False

Questão 26

Questão
Research has found that employee participation in decisions about pay policies is linked to greater satisfaction with the pay and the job.
Responda
  • True
  • False

Questão 27

Questão
An official written warning is the usual first step in progressive discipline.
Responda
  • True
  • False

Questão 28

Questão
It is estimated that the majority of mergers and acquisitions actually reduce shareholder value.
Responda
  • True
  • False

Questão 29

Questão
An expert system is designed to recommend the same actions that a human expert would in a similar situation.
Responda
  • True
  • False

Questão 30

Questão
A benefit of self-service is that employees can help themselves to information they need when they need it, instead of contacting an HR staff person.
Responda
  • True
  • False

Questão 31

Questão
Which of the following is NOT an element of a high-performance work system?
Responda
  • Organizational structure
  • Reward systems
  • Task design
  • Information systems
  • All of the above are elements of a high-performance work system

Questão 32

Questão
High-performance work systems yield all but one of the following. Identify the exception.
Responda
  • High product quality
  • Higher employee turnover
  • Higher productivity
  • Higher profits
  • Satisfied customers

Questão 33

Questão
An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n):
Responda
  • e-learning organization.
  • adaptive organization.
  • learning organization.
  • next-generation organization.
  • knowledge organization.

Questão 34

Questão
Some organizations are moving beyond concern with job satisfaction and are attempting to cultivate ____________ where employees are satisfied, committed to, and prepared to support what is important to the organization.
Responda
  • employee retention
  • employee engagement
  • employee equity
  • superior results
  • managerial engagement

Questão 35

Questão
A meeting of a departing employee with the employee's supervisor and/or human resource specialist to discuss the employee's reasons for leaving is called a(n):
Responda
  • stay interview.
  • survey
  • exit interview.
  • retention bonus.
  • none of the above.

Questão 36

Questão
Turnover initiated by employees (when the organization would prefer to keep them) is called:
Responda
  • involuntary turnover.
  • dissatisfaction turnover.
  • constructive turnover.
  • voluntary turnover.
  • severance

Questão 37

Questão
What is the usual first step in a progressive discipline system?
Responda
  • Termination
  • Temporary suspension
  • Official written warning
  • Verbal warning
  • Threat of a temporary suspension

Questão 38

Questão
Creating a formal discipline process is a primary responsibility of:
Responda
  • the human resource department.
  • supervisors and line managers.
  • employees (unions).
  • the government.
  • all of the above.

Questão 39

Questão
The more socially and environmentally responsible a company is:
Responda
  • the lower profits will be.
  • the lower the company's satisfaction scores will be.
  • the lower the company's employee engagement scores will be.
  • the lower the company's total shareholder returns will be.
  • the more attractive it becomes as an employer.

Questão 40

Questão
Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?
Responda
  • e-HRM
  • Transaction processing
  • Expert systems
  • Outsourcing
  • Decision support systems

Questão 41

Questão
You wish to test a range of assumptions about the availability of a certain skill in the labour market by looking at the impact of the assumptions on the success of different recruiting plans. Which one of the following systems would you use?
Responda
  • Decision support system
  • Expert system
  • E-HRM system
  • Human Resource Information System
  • Transactional processing system

Questão 42

Questão
A computer system that incorporates the decision rules used by people who are considered to have expertise in a certain area is a(n):
Responda
  • decision support system.
  • expert system.
  • E-HRM system.
  • transactional processing system.
  • Human Resource Information System.

Questão 43

Questão
A growing trend related to HR technology requires employees to handle many job-related tasks (such as applications for reimbursement and updates to personal information). This is referred to as:
Responda
  • HR 24/7.
  • enhanced HR customer service.
  • self-service.
  • self-selection.
  • self-direction.

Questão 44

Questão
A formal review of the outcomes of HRM functions based on identifying key HRM functions and measures of organizational performance is (an):
Responda
  • HRM analysis.
  • HRM needs assessment.
  • HRM outcome review.
  • HRM audit.
  • none of the above.

Questão 45

Questão
An individual who was born in Canada and is currently working in Spain for a company headquartered in Germany would be considered a:
Responda
  • home-country national.
  • host-country national.
  • third-country national.
  • home-country expatriate.
  • none of the above.

Questão 46

Questão
A firm that is currently shipping domestically produced items to other countries to be sold there is at what level of international participation?
Responda
  • Exporting
  • Subsidiary operations
  • Multinational
  • Global
  • Host-country consolidation

Questão 47

Questão
What type of organization operates at the highest level of involvement in the global marketplace?
Responda
  • Exporting
  • Domestic
  • International
  • Multinational
  • Global

Questão 48

Questão
The most important influence on international HRM is the _________ of the country in which a facility is located.
Responda
  • political-legal system
  • educational system
  • culture
  • economic system
  • power distance

Questão 49

Questão
Valuing achievement, money making, assertiveness, and competition are associated with what type of culture?
Responda
  • Short-term orientation
  • Masculine culture
  • High power distance culture
  • Feminine culture
  • High uncertainty avoidance

Questão 50

Questão
What type of cultures tend to have much flatter pay structures?
Responda
  • Masculine
  • Low uncertainty avoidance
  • High power distance
  • Collectivist
  • Long-term orientation

Questão 51

Questão
As an HR specialist in workforce planning, in which country would you experience the greatest freedom in reducing your company's workforce in response to a forecasted oversupply of workers?
Responda
  • Canada
  • Germany
  • Denmark
  • France
  • Sweden

Questão 52

Questão
The emotions that accompany an overseas assignment tend to follow a cycle of:
Responda
  • honeymoon, culture shock, recovery, and adjustment.
  • culture shock, honeymoon, learning, and adjustment.
  • honeymoon, learning, culture shock, and adjustment.
  • learning, culture shock, adjustment, and honeymoon
  • honeymoon, recovery, culture shock, and return.

Questão 53

Questão
Canada is high in:
Responda
  • power distance.
  • individualism.
  • uncertainty avoidance.
  • long-term orientation.
  • all of the above.

Questão 54

Questão
According to research, the factor that most strongly influences whether an employee completes a foreign assignment is:
Responda
  • flexibility.
  • job knowledge.
  • comfort of the employee's spouse and family.
  • pay.
  • ability to speak the foreign country's language.

Questão 55

Questão
Employees from cultures high in power distance would expect and respond best to a training session where:
Responda
  • they are able to discuss and ask questions about the training content.
  • a formal instructional environment exists, with a structured agenda and timetable.
  • an impromptu style is used.
  • the trainer is an expert.
  • trainees are asked to complete follow-up activities, such as development plans and other assignments.

Questão 56

Questão
Training known as cross-cultural preparation is needed during which phase or phases of an international assignment?
Responda
  • Preparation for departure
  • During the assignment
  • Preparation for the return home
  • All of the answers are correct.
  • Only "a" and "b."

Questão 57

Questão
Most organizations adjust expatriates' compensation so that it gives the employee:
Responda
  • A: the same standard of living as in the home country.
  • B: extra pay for any hardships of locating globally.
  • C: host country's prevailing wage.
  • both "a" and "b."
  • both "b" and "c."

Questão 58

Questão
The approach to compensating and rewarding expatriates that equalizes the purchasing power of the expatriate manager with that of employees in similar positions in the home country and provides incentives to offset any hardships incurred in the location is known as:
Responda
  • the international approach.
  • the balance sheet approach.
  • the equalization approach.
  • the host-country approach.
  • the flexible benefits approach.

Questão 59

Questão
The process of preparing a person to return from a foreign assignment and assisting him or her with that reentry is known as:
Responda
  • reorientation.
  • expatriation.
  • repatriation.
  • validation.
  • remuneration.

Questão 60

Questão
Unions have a role because some degree of ____________ is inevitable between workers and management.
Responda
  • association
  • conflict
  • violence
  • discussion
  • work

Questão 61

Questão
An industrial union is characterized by which one of the following?
Responda
  • Members are all in the same occupation.
  • Union leaders may try to limit the number of members in order to maintain high wages.
  • Members are linked by their work in a particular industry.
  • Members change employers more frequently than in other types of unions.
  • Members all have a particular skill or occupation.

Questão 62

Questão
Which union federation has the largest coverage affiliation in Canada?
Responda
  • The federal government
  • Industrial unions
  • The Canadian Labour Congress (CLC)
  • The American Federation of Labor and Congress of Industrial Organizations (AFL-CIO)
  • The Chamber of Commerce

Questão 63

Questão
__________ is Canada's largest union.
Responda
  • Canadian Union of Public Employees
  • Canadian Teachers' Federation
  • Public Service Alliance of Canada
  • Communications, Energy and Paperworkers Union of Canada
  • None of the above.

Questão 64

Questão
In Canada, union membership is least concentrated in which of the following sectors?
Responda
  • Accommodation and food
  • Public administration
  • Education
  • Health care
  • Mining, quarrying, oil and gas

Questão 65

Questão
Which of the following is NOT a reason for the increase in women membership in unions?
Responda
  • Number of women in the highly unionized public sector.
  • Number for women in the paid workforce.
  • Number of women employed in nontraditional male-dominated occupations and industries.
  • Unionization of part-time employees (many of whom are women).
  • Men leaving the workforce.

Questão 66

Questão
On average, union members receive ___________ wages and benefits than nonunion workers.
Responda
  • A: lower
  • B: higher
  • C: the same
  • D: more complicated
  • both "a" and "d."

Questão 67

Questão
A union security provision making payment of union dues mandatory even if the worker is not a member of the union is:
Responda
  • the Rand Formula.
  • Labour Relations Board.
  • checkoff provision.
  • social unionism formula.
  • closed shop.

Questão 68

Questão
Union security provisions are ways to address unions' concerns about _________, i.e. employees who benefit from union activities without belonging to a union.
Responda
  • free spirits
  • random riders
  • private sector employees
  • free riders
  • free loaders

Questão 69

Questão
A prohibited conduct of an employer, union, or individual under the relevant labour legislation is called a(n):
Responda
  • inappropriate act.
  • unfair labour practice.
  • inappropriate labour practice.
  • essential bargaining right.
  • none of the above.

Questão 70

Questão
A Labour Relations Board has the authority to:
Responda
  • dismiss employees.
  • increase wages.
  • shut down plants.
  • interpret and enforce relevant labour laws.
  • all of the above.

Questão 71

Questão
Union members have the right to vote out an existing union. This action is called:
Responda
  • firing the union.
  • suspending the union.
  • decertifying the union.
  • deorganizing the union.
  • Actually, it is not possible to vote out an existing union.

Questão 72

Questão
When bargaining looks for win-win solutions it is an example of:
Responda
  • the application of the Rand Formula.
  • distributive bargaining.
  • integrative bargaining.
  • social unionism formula.
  • attitudinal structuring.

Questão 73

Questão
__________________ is a collective decision of the union members not to work or to slow down until certain demands or conditions are met.
Responda
  • A strike
  • A lockout
  • Picketing
  • Collective bargaining
  • Arbitration

Questão 74

Questão
A conflict resolution procedure in which a binding settlement is determined is:
Responda
  • a strike.
  • conciliation.
  • mediation.
  • arbitration.
  • a grievance.

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