Cloud For Customer - C4C10 Certification

Question

What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

Answer 1

To create business users

Answer 2

To assign accounts to business users

Answer 3

To restore system default settings

Answer 4

To scope the system

Answer 5

Employees need to be assigned directly to the organizational structure; business users must not

Answer 6

Business users can be created using the data migration template; employees cannot.

Answer 7

Business users can be assigned access rights and business roles; employees cannot.

Answer 8

Employees can be assigned access rights and business roles; business users cannot.

Answer 9

Respond to the requestor.

Answer 10

Forward the incident to the provider.

Answer 11

Confirm the incident.

Answer 12

Take over the incident.

Answer 13

Service request

Answer 14

Appointment

Answer 15

Define periodic scheduling.

Answer 16

Enter broadcast recipients.

Answer 17

Select a broadcast channel.

Answer 18

Choose a report source.

Answer 19

Create a new report view.

Answer 20

Set up work distribution.

Answer 21

Set up territories.

Answer 22

Set up the organizational structure.

Answer 23

Set up integration.

Answer 24

Business Configuration work center

Answer 25

Service control center

Answer 26

Help center

Answer 27

Administrator work center

Answer 28

Complete fine-tuning activities.

Answer 29

Define the organizational structure.

Answer 30

Create extension fields.

Answer 31

Set up scoping.

Answer 32

Assign reports to work center views.

Answer 33

To test tenants only

Answer 34

To a set of tenants

Answer 35

To production tenants only

Answer 36

To an individual customer tenant only

Answer 37

Assign activities -> Sales Phase -> Sales Cycle

Answer 38

Sales Phase -> Assign activities -> Sales Cycle

Answer 39

Sales Phase -> Sales Cycle -> Assign activities

Answer 40

Sales Cycle -> Sales Phase -> Assign activities

Answer 41

Business users

Answer 42

Managers to an organizational unit

Answer 43

Account responsibilities to a user

Answer 44

Access rights to a user

Answer 45

Territories to an account

Answer 46

When integration has been scoped

Answer 47

When the data volume is low

Answer 48

When data must be loaded quickly

Answer 49

When data is loaded from multiple applications

Answer 50

Escalation status

Answer 51

Employee availability

Answer 52

Order amount

Answer 53

Product category

Answer 54

Channel type

Answer 55

Invoke the Adaption mode.

Answer 56

Invoke the Edit mode.

Answer 57

Import a page layout.

Answer 58

Select a business role.

Answer 59

Change the home page settings.

Answer 60

Job definitions

Answer 61

Party role determination

Answer 62

Work distribution rules

Answer 63

Assign the business object to other work centers.

Answer 64

Define business object actions that can be executed by the end user.

Answer 65

Add simple business logic.

Answer 66

Enhance script files for the custom business object.

Answer 67

Opportunity

Answer 68

Competitor

Answer 69

Business Analytics work center

Answer 70

Adaptation mode

Answer 71

Analysis work center

Answer 72

Assign the business user to the organizational structure.

Answer 73

Use business scoping to activate the work center containing the view.

Answer 74

Create a business role that has access to the work center view and assign it to the business user.

Answer 75

Copy the access right from a business user who already has access to the work center view.

Answer 76

Screen Personalization

Answer 77

Business Task Management

Answer 78

Layout Adaption

Answer 79

Master Template Maintenance

Answer 80

Assign tickets to the last processor.

Answer 81

Manage business tasks for employee support.

Answer 82

Disable the profanity check for outbound response.

Answer 83

Define party roles for ticket handlers.

Answer 84

Create or delete custom channels.

Answer 85

When you are an administrator wanting to make a change for all users of the report.

Answer 86

When you are an end user wanting to save a variation of the report that you can use.

Answer 87

When you are an end user wanting to save a variation of the report that your team members can use.

Answer 88

When you are an administrator wanting to make a change for a specific user of the report.

Answer 89

You want to perform fine-tuning acitivities.

Answer 90

You want to standardize system access.

Answer 91

You want to set up a service agent for an administrator.

Answer 92

You want to make custom reports available on the home page.

Answer 93

You want to restrict drop-down list values for a specific group of users.

Answer 94

Update the business configuration.

Answer 95

Request new tenants.

Answer 96

Apply SDK solution.

Answer 97

Update fine tuning.

Answer 98

Hide an extension field from the master template.

Answer 99

Add an extension field to a data source.

Answer 100

Add an extension field to the page layout.

Answer 101

Add an extension field to a form template.

Answer 102

You want the direct approver of a business object to be the reporting line manager.

Answer 103

You want different reviewers for a business object based on different conditions.

Answer 104

You want another user to review a business object before it can be processed further.

Answer 105

You want to define multiple review processes for the same business object.

Answer 106

You want to define multiple review steps for the same business object.

Answer 107

Price List

Answer 108

Opportunity

Answer 109

User interface text

Answer 110

Extension field text

Answer 111

Message text

Answer 112

Fine tuning text

Answer 113

Business Configuration

Answer 114

Administrator

Answer 115

Service control center

Answer 116

Application and User Management

Answer 117

Translate notes entered by a user.

Answer 118

Translate work center and view labels

Answer 119

Export and import texts in SAP Cloud for Customer.

Answer 120

Translate extension field labels.

Answer 121

Appointments

Answer 122

The Define Exceptions step is unavailable.

Answer 123

The system uses the first rule that applies when making territory assignment.

Answer 124

Additional fields become available for territory determination.

Answer 125

More than one set of territory rules becomes active.

Answer 126

Business configuration

Answer 127

Approval process

Answer 128

Work center view

Answer 129

Code list restrictions

Answer 130

Business role

Answer 131

Opportunities

Answer 132

Social media profiles

Answer 133

Currency conversion rates

Answer 134

Service requests

Answer 135

Recent orders

Answer 136

Solution Design

Answer 137

Integration Preparation

Answer 138

Cloud Integration

Answer 139

Solution Testing

Answer 140

Business configuration

Answer 141

Discount lists

Answer 142

Account hierarchies

Answer 143

Personal addresses and contacts

Answer 144

Define the rule type as an alert.

Answer 145

Define notification placeholders.

Answer 146

Define a condition for the Agent field.

Answer 147

Define a rule for the individual Customer business object.

Answer 148

You can upload the data only once.

Answer 149

You need to identify the data dependencies for the migration template.

Answer 150

The template structure is predefined and cannot be changed.

Answer 151

There is a template available for each object that allows tool-supported migration.

Answer 152

You need to know the definitions of each of the field.

Answer 153

Unrestricted read access and restricted write access.

Answer 154

Restricted read and write access.

Answer 155

Unrestricted read and write access.

Answer 156

Restricted read access and unrestricted write access.

Answer 157

Enable mobile Web services in SAP HANA Cloud Integration.

Answer 158

Configure the URL under the options and settings of the mobile application.

Answer 159

Download mobile Web services from the SAP store.

Answer 160

Assign the Offline Mobile work center authorization to the user master.

Answer 161

Define the ticket priority with the social media channel provider.

Answer 162

Create and schedule a social media import run.

Answer 163

Select the social media channel service level.

Answer 164

Set up access to your social media account.

Answer 165

Select the channel type.

Answer 166

Add custom validation rules to a field.

Answer 167

Make a field visible.

Answer 168

Add a field.

Answer 169

Create join fields.

Answer 170

Select data sources.

Answer 171

Define key figure exceptions.

Answer 172

Select report variants.

Answer 173

Define access by business role.

Answer 174

Define chart interaction.

Answer 175

Custom report creation is supported with a guided procedure.

Answer 176

Variable selection is possible.

Answer 177

Direct assignment of a report to a business user is supported.

Answer 178

Custom calculated key figures are allowed.

Answer 179

Custom reports can be created by all users.

Answer 180

When users need to be informed about a task to be processed

Answer 181

When users need to be informed about a customizing change

Answer 182

When users need to be informed about a changed item

Answer 183

When users need to be informed about an approval process

Answer 184

When users need to be informed about new SAP Cloud for Customer features.

Answer 185

Define the contact person in the Administration work center.

Answer 186

Define the contact person in the Service Control Center.

Answer 187

Define a new service agent.

Answer 188

Update the contact details in your organization structure.

Answer 189

Key figures

Answer 190

Characteristics

Answer 191

Connections

Answer 192

Product master data

Answer 193

Opportunities

Answer 194

Account master data

Answer 195

Territory Management data

Answer 196

Interactive dashboard

Answer 197

Standard report

Answer 198

Custom report

Answer 199

Employee responsible

Answer 200

Account team member

Answer 201

Primary contact

Answer 202

Service technician

Answer 203

Service ticket priorities

Answer 204

Service levels

Answer 205

Ticket templates

Answer 206

Organizational work distribution

Answer 207

Ticket routing rules

Answer 208

Upload data from the template file.

Answer 209

Export data to a local file

Answer 210

Realign territory data

Answer 211

Align data fields with input fields

Answer 212

Find and fix errors in the data file

Answer 213

Adaptation

Answer 214

Code list restriction

Answer 215

Business configuration

Answer 216

Personalization

Answer 217

Enter default extension field values based on business logic

Answer 218

Validate values for an extension field based on another field

Answer 219

Create extension field and define its properties.

Answer 220

Create a code list restriction for standard and extension fields.

Answer 221

Report Incident

Answer 222

Personalization

Answer 223

Password Change

Answer 224

Make SAP Cloud for Customer Better

Answer 225

Work center view

Answer 226

Job function

Answer 227

Business role

Answer 228

Work center

Answer 229

Account hierarchy

Answer 230

Sales territory hierarchy level

Answer 231

Routing rules

Answer 232

Sales assistant

Answer 233

Configure pre-packaged integration content.

Answer 234

Include SAP Business Warehouse integration requirements early in the project.

Answer 235

Decide to use point-to-point or middleware integration.

Answer 236

Ensure the project team includes functional and technical resources.

Answer 237

Determine the number of custom fields early in the project.

Answer 238

Select accounts using nested decision tables.

Answer 239

Flag relevant accounts within the master data view.

Answer 240

Select accounts manually from a list in the wizard.

Answer 241

Define a selection for the Account Selection report.

Answer 242

Assign the report to a role.

Answer 243

Assign the report to a work center.

Answer 244

Choose a data source.

Answer 245

Maintain a condition.

Answer 246

Create a key figure.

Answer 247

Define integration to external IT systems.

Answer 248

Select business processes.

Answer 249

Determine the relevant countries.

Answer 250

Define the organizational structure.

Answer 251

Define global access restrictions.

Answer 252

Define a condition for the account classification in the approval process.

Answer 253

Maintain the user ID of the approver in the approval process.

Answer 254

Create a copy of the default approval process and maintain the copy.

Answer 255

Define a condition to determine the approver in the approval process.

Answer 256

Set up root node information.

Answer 257

Assign territories to accounts.

Answer 258

Add sub-nodes to the hierarchy.

Answer 259

Define hierarchy levels.

Answer 260

A sales manager wants different screen layouts assigned to two different business roles.

Answer 261

An administrator wants to change a standard field label to a new value.

Answer 262

A service manager wants to arrange the ticket queue with Assigned To as the first column.

Answer 263

A sales representative wants to modify the screen layout.

Answer 264

Enter Basic Data -> Define Conditions -> Define Actions -> Activate

Answer 265

Enter Basic Data -> Define Actions -> Define Conditions -> Activate

Answer 266

Enter Basic Data -> Review -> Define Conditions -> Activate

Answer 267

Enter Basic Data -> Define Actions -> Review -> Activate

Answer 268

Organizational unit

Answer 269

Business user

Answer 270

Territory manager

Answer 271

Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets.

Answer 272

Upload Microsoft Excel workbooks to SAP Cloud for Customer.

Answer 273

Publish Microsoft Excel workbooks to the Microsoft Sharepoint from SAP Cloud for Customer.

Answer 274

Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE).

Answer 275

Google Maps

Answer 276

InsideView

Answer 277

Data sources

Answer 278

Key figures

Answer 279

In the territory hierarchy nodes

Answer 280

In the activity list

Answer 281

In users and access management

Answer 282

In the organizational structure

Answer 283

To enable real-time pricing for SAP Cloud from SAP on-premise solutions.

Answer 284

To improve the system performance of SAP cloud and SAP on-premise solutions.

Answer 285

To run subsidiaries through SAP cloud solutions with shared master data.

Answer 286

To update products and customer data from SAP cloud to SAP on-premise solutions.

Answer 287

Change to data sources

Answer 288

Change to layout adaptations

Answer 289

Changes to form templates

Answer 290

Changes to master data

Answer 291

Business role

Answer 292

Business document

Answer 293

Extension field

Answer 294

Business field

Answer 295

Access rights

Answer 296

SAP BusinessObjects Business Intelligence

Answer 297

SAP HANA Cloud Integration

Answer 298

SAP Data Services

Answer 299

SAP NetWeaver Process Integration

Answer 300

To define and activate an approval process

Answer 301

To set up the organizational work distribution

Answer 302

To set up automatic e-mail notification

Answer 303

To define and activate rules for automatic field updates

Answer 304

Business Configuration work center

Answer 305

Application and User Management work center

Answer 306

Service Control work center

Answer 307

Administrator work center

Answer 308

To create predefined workflow distribution rules

Answer 309

To create predefined access rights

Answer 310

To group predefined organizational units

Answer 311

To group predefined accounts

	Criado por Thomas Hettenhausen quase 9 anos atrás

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Cloud For Customer - C4C10 Certification

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