4981830
Descrição
Quiz por Michael Endelman, atualizado more than 1 year ago
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Criado por Michael Endelman
mais de 8 anos atrás
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Questão 1
Questão
How many VR listings does Airbnb have in EMEA?
Responda
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455,000
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453,000
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1,000,000
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553,000
Questão 2
Questão
Which of these is NOT one of Airbnb's sub-review categories?
Responda
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Value
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Accuracy
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Decor
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Communication
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Arrival
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Location
Questão 3
Questão
What does the Belo represent?
Responda
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People + Places + Love + Airbnb
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Brian + Nate + Joe = Airbnb
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Belong Anywhere
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Bringing Equality and Love Online
Questão 4
Questão
Which European country has the most number of VR listings?
Responda
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France
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Spain
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Croatia
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UK
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Italy
Questão 5
Questão
A Vacation Rental Property Manager is...
Responda
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Anyone who makes a profit from hosting in a VR market
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Anyone with more than 5 listings in a VR market
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Anyone with 10 or more listings in a VR market
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Anyone who requests the tag from a MM
Questão 6
Questão
Where was the very first Airbnb listing?
Responda
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Fillmore St., San Francisco
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Sand Hill Road, Palo Alto
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Bourbon St., New Orleans
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Mission St., San Francisco
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Rausch St., San Francisco
Questão 7
Questão
The maximum nightly rate on Airbnb is...
Responda
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$1,000,000
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$10,000
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$100,000
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$1,000
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$5,000
Questão 8
Questão
The limit for cleaning fees is…
Responda
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$500
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$1,000 + 10% of the baserate
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$600 + 25% of the baserate
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There is no limit
Questão 9
Questão
Which of these companies is NOT a current API partner of Airbnb?
Responda
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Escapia
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Kigo
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LiveRez
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LeisureLink
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BookingPal
Questão 10
Questão
How does CX distinguish types of users?
Responda
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Notes
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Profile flags
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Becoming the user
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Strikes
Questão 11
Questão
The maximum number of listings a PM can have on a single account is...
Responda
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100
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1,000
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10,000
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There is no limit
Questão 12
Questão
How does a PM activate Super Strict 30 or 60 policy?
Responda
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Contact CX
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Email Brian Chesky
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Email their MM or MC
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Access through the "Manage Your Listings" tab on their profile
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Contact their PMS
Questão 13
Questão
Can cleaning fees be changed after a reservation is booked?
Responda
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Yes
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No
Questão 14
Questão
If a guest damages a host’s property, the first thing a host should do is...
Responda
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Email their VR contact immediately
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Post a comment on Airbnb’s Facebook page
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Contact CX
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Contact the guest via the Resolution Tool and request extra funds
Questão 15
Questão
Who is the Global Head of VR for Airbnb?
Responda
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Benjamin Glaenzer
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Nathan Blecharzyk
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Shaun Stewart
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Frosty the Snowman
Questão 16
Questão
What VR market has the highest number of listings in the world?
Responda
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Bali
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Hawaii
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Split
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Sallento
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Majorca
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Tuscan Countryside
Questão 17
Questão
Does Airbnb have active listings in Antartica?
Responda
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Yes
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No
Questão 18
Questão
If a Host contact you about editing a review, what do you do?
Responda
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Explain Airbnb’s policy on reviews and content guidelines
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Edit it
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Escalate to CX
Questão 19
Questão
Where in the contact center will you find Airbnb’s numbers?
Responda
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Account and Profile
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Safety
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Payments
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Messaging
Questão 20
Questão
Where can you find the answers to all your questions before you ask someone CX?
Responda
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LibrAiry
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Lantern
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Help Center
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Admin Reso page
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All of the Above
Questão 21
Questão
Which VR team member is in this photo?
Responda
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Romain Duthoit
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Geoffroy Williamson
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Benjamin Glaenzer
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Florent Sciberras
Questão 22
Questão
How many countries does Airbnb operate in?
Responda
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150
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250
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190
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200
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all of them
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