5071585
Descrição
Quiz por Kushaal Chandresa, atualizado more than 1 year ago
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Criado por Kushaal Chandresa
mais de 8 anos atrás
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Questão 1
Questão
How will you treat a customer who has previously visited the showroom and met different RM?
Responda
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Request the customer to visit some other day when the other RM would be present
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Call the other RM and request a call back to the customer
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You should seamlessly continue the interaction and cater to customer's needs
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None of the above
Questão 2
Questão
Who hands over the new car keys to the customer during a showroom delivery?
Responda
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The Relationship Manager himself
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The General/Showroom Manager
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The Valet
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The customer himself picks the keys from the tray.
Questão 3
Questão
At NEXA, RM is the single point of contact for the customer?
Responda
- True
- False
Questão 4
Questão
Which of the following is the correct way to demonstrate our Product?
Responda
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Static demonstration
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Digital demonstration
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Test Drive
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All of the above
Questão 5
Questão
Static demonstration includes the following steps?
Responda
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Front, interior, rear, safety, seat, technology
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Front, interior, rear, safety, technology
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Front, interior, rear, seat, technology
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Front, interior, rear, seat, safety, technology or as the customer demands
Questão 6
Questão
Which of the following is the correct process to be followed by RM after Test Drive?
Responda
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Settle in the customer, offer tea/coffee, and use this time to update Tab with customer information gathered during test drive.
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After the test drive, immediately update Tab with customer information as soon as you get off the car.
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Immediately ask the customer if he enjoyed test drive and if he would now like to make the purchase.
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Call the next RM to take over.
Questão 7
Questão
At NEXA, our endeavor is to sell accessories at the…
Responda
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Time of vehicle sale
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Time of vehicle delivery
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Time of vehicle booking
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Time of service delivery
Questão 8
Questão
At NEXA, our technology based sales tools comprise of the following -
Responda
-
Direct display on Apple LED
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Use of mirroring facility through IPad to give a virtual experience for car configuration
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One point storage of customer data and documents
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All of the above
Questão 9
Questão
At NEXA, the RM will revert to the customer on the exchange pricing only after confirming and crosschecking
with the evaluator?
Responda
- True
- False
Questão 10
Questão
Which of the following responsibilities are to be performed by RM during exchange?
Responda
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Cross check evaluator pricing
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Ensure correct value application on behalf of customer
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Both of the above
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None of the above
Questão 11
Questão
Which of the following steps are taken during vehicle delivery at showroom?
Responda
-
Car pick-up for customer & family, Name of customer to be displayed on board in delivery area
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Arrange bouquet of flowers and box of chocolates
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Photograph of customer/family with vehicle, GM to meet customer
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All of the above
Questão 12
Questão
Which of the following activities are performed by RM at day end?
Responda
-
Check customer data repository for prospective customer
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Update Car Sales
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Check Car Delivery Schedule for next day
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All of the above
Questão 13
Questão
While having a discussion with the customer during booking, RM should always take the opportunity
to discuss the following?
Responda
-
Finance, Exchange, My NEXA and extended warranty
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Finance, Exchange and extended warranty
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Finance, My NEXA and extended warranty
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Finance, Exchange, My NEXA
Questão 14
Questão
In NEXA, delivery of vehicle takes place from?
Responda
-
Inside the showroom
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Outside the showroom
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At the workshop
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None of the above
Questão 15
Questão
How can you as a Relationship Manager Offer premium experience to the customer?
Responda
-
By showing products, explaining them and in turn making a sale.
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Through Customer Discovery, Product Experience and Objection Handling
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Through Interrogation and Enquiry about personal life
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Both 1 & 2
Questão 16
Questão
When should the special deal/price offer be revealed?
Responda
-
While opening the sales call
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While discussing the final offer and finance
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While giving a test drive
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None of the above
Questão 17
Questão
When booking a vehicle for the customer, what is the importance of the Customer Docket?
Responda
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Increase convenience of keeping the documents
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Standardization of booking process
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Reduces number of deal related concerns
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All of the Above
Questão 18
Questão
What would be the most appropriate thing to do if a customer visits the showroom and the test drive
vehicle in not available?
Responda
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Check with the customer and fix a date for a test drive at his home
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Send the customer to the GM
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Ask the customer to visit the showroom the next day
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Offer him a test drive on a similar engine car
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