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Filipe Lopes
Quiz by Filipe Lopes, updated more than 1 year ago
Filipe Lopes
Created by Filipe Lopes about 7 years ago
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Resource summary

Question 1

Question
Where can conditional highlighting be used? Choose 2 answers
Answer
  • Tabular Reports
  • Enhanced list views
  • Matrix reports
  • Summary reports

Question 2

Question
A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers
Answer
  • When the record no longer matches the rule criteria
  • When a validation rule triggered for the record
  • When another record triggers the same workflow rule
  • When the action is deleted from workflow queue.

Question 3

Question
Which statement about chatter posts and comments are true? Choose 2 answers
Answer
  • Update to the chatter feed on a record are only visible to users with access to the record
  • Posts made to a user’s profile are visible to all users in the organization.
  • Posts to a user’s profile are hidden from anyone below that user in the role hierarchy
  • Posts to a user’s profile can be made private by clicking the icon.

Question 4

Question
Universal container has two sales groups, each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
Answer
  • Page layouts
  • Multi-select picklists
  • Record types
  • Roles

Question 5

Question
What does the controlling field determine when field dependencies are being created?
Answer
  • The dependent fields that appear on a layout
  • b. The default value populated in the dependent field
  • The values that appear in the dependent field
  • The field-level-security for the dependent field

Question 6

Question
Which circumstance will prevent a system administrator from deleting a custom field?
Answer
  • The field is used in a page layout
  • The field is used in a workflow field update
  • The field is part of a field dependency.
  • The field is used in a report.

Question 7

Question
How can a sales user relate an opportunity to a campaign? Choose 2 answers
Answer
  • Select the campaign record type when creating the opportunity
  • Use the campaign influence related list on the opportunity
  • Use the campaign hierarchy related list on the opportunity
  • Select the primary campaign source for the opportunity

Question 8

Question
Universal container is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives. How can this be accomplished?
Answer
  • Define a role hierarchy where the US sales director rolls up to the CEO.
  • Define a role hierarchy where the US sales representatives roll up to the sales director
  • Give the US sales director read/write/edit/delete object permission on the profile.
  • Place the US sales director in a queue with the US sales representatives.

Question 9

Question
A system administrator at universal containers needs to mass update the lead source on a number opportunity record. How can this be accomplished? Choose 2 answers
Answer
  • Export opportunities and update using the import wizard
  • Use the similar opportunities to update the opportunities
  • Export opportunities and update using the data loader
  • Create a list view for opportunities and update using inline editing

Question 10

Question
What should an administrator consider when setting up case feed?
Answer
  • Chatter feed tracking must be enabled for the case object.
  • Case feed requires the service cloud user feature license.
  • The use case feed permission is automatically active for all profiles
  • Case feed replaces the standard case detail page by default.

Question 11

Question
How can a system administrator add users to a salesforce organization using chatter free? Choose 2 answers
Answer
  • Assign chatter Free licenses to users outside the specified email domains
  • Assign chatter free licenses to existing user Salesforce users
  • Create users in the organization and assign them a chatter free license.
  • Enable invites to allow users to invite others within specified email domains

Question 12

Question
When converting a lead, how can an administrator capture custom lead data on the converted contact?
Answer
  • Map custom lead field to the standard lead field
  • Use the data loader to move the custom lead data.
  • Map custom lead field to custom contact fields
  • Use the lead conversion wizard to select the fields

Question 13

Question
Universal container needs to synchronize data between salesforce and an external financial system. How can a system administrator accomplish this?
Answer
  • Use an external ID field to match records between the systems
  • Use the data loader to match records between the systems
  • Use the data loader to upsert salesforce records into the financial system
  • Use the excel connector to export records from both systems into Excel.

Question 14

Question
What can an administrator configure for users on the search result page? Choose 3 answers
Answer
  • Columns displayed for each object
  • Filter by which users can narrow down results
  • Number of records displayed for each object
  • Fields being searched on for each object
  • Objects included in the search

Question 15

Question
Which statement about sharing rules is true? Choose 2 answers
Answer
  • Sharing rules open up access of records
  • Sharing rules are required in public read/write organizations
  • Sharing rules grant delete access to records
  • Sharing rules grant record access to roles and public groups

Question 16

Question
Which statement about products and price books is true? Choose 2 answers
Answer
  • A product can have a different list price in different price books.
  • Price books that contain assets cannot contain products
  • Products without a price are automatically added to the standard price book.
  • The standard and list price for a product can be listed in multiple currencies.

Question 17

Question
Which data can be highlighted in a report using conditional highlighting? Choose 3 answers
Answer
  • Date fields
  • Summarized totals
  • Group by field names
  • Summary formulas
  • Grand totals

Question 18

Question
Universal container requires that the organization-wide default for opportunities be set to public read/write. However sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results. How can the system administrator address this problem?
Answer
  • Update the sharing rule to limit user access to certain opportunities.
  • Move the opportunity reports into a folder with restricted access
  • Use the show filter to filter report results and reduce records returned
  • Move the opportunity reports into each user’s personnel report folder

Question 19

Question
What can be transferred from one user to another user during mass transfer of account records? Choose 3 answers
Answer
  • Closed Cases
  • Open Cases
  • Closed Activities
  • Open Activities
  • Related custom object records

Question 20

Question
Universal containers currently assign its user from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?
Answer
  • Configure field level security on the new object for the facilities team.
  • Assign the facilities team to a new role in the role hierarchy
  • Create a custom profile for users on the facilities team
  • Modify the standard profile currently shared by both teams

Question 21

Question
Which feature license can be assigned to a user record in salesforce? Choose 2 answers
Answer
  • Opportunity user
  • Console user
  • Service cloud user
  • Knowledge user

Question 22

Question
What can be done with a workflow field update action? Choose 2 answers
Answer
  • Change the record type of a record
  • Update the value of a formula field
  • Update the value of a field on a child object
  • Apply a specific value to a field

Question 23

Question
What item appears in a user’s My Unresolved Items after synchronization using Salesforce for outlook? Choose 2 answers
Answer
  • Cases not assigned to a contact
  • Notes not assigned to a record
  • Emails not assigned to a record
  • Contacts not assigned to an account

Question 24

Question
What is the capability of service cloud (Customer) portal? Choose 2 answers
Answer
  • Customers can log, view, edit and close their own cases.
  • The portal can be customized with corporate branding
  • Customers can view and edit contacts related to their own accounts
  • The portal and its users can be created without additional licensing

Question 25

Question
How can a system administrator grant users access to dashboards? Choose 2 answers
Answer
  • Designate running users
  • Create and share data categories
  • Share folders with public groups
  • Share folders with roles

Question 26

Question
Which statement is true regarding the Answer community? Choose 2 answers
Answer
  • Answers can be displayed externally on a customer or partner portal.
  • Data categories control access to articles and questions
  • Unanswered questions are automatically escalated to new cases
  • Community experts must be internal salesforce users.

Question 27

Question
Universal container uses web-to-case to convert support requests submitted through its website into cases. The support team would like salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the word “forgot” and “password”. What does the administrator need to configure to meet this requirement?
Answer
  • Support Settings
  • Auto-Response Rule
  • Validation Rule
  • Email-to-Case

Question 28

Question
Where can multilingual solution search feature be enabled? Choose 2 answers
Answer
  • Solution tab search
  • Salesforce content
  • Self-service portal
  • Public knowledge base

Question 29

Question
What will occur when a system administrator creates a dynamic dashboard?
Answer
  • The data displayed varies based on the user viewing the dashboard
  • The dashboard component resize based on the device used to view the
  • The dashboard automatically sends an email when the underlying data.
  • The dashboard refreshes automatically whenever the underlying data

Question 30

Question
What will happen when a user attempts to log in to salesforce from an IP address that is outside the login IP range on the User’s profile within the organization-wide trusted IP range?
Answer
  • The user will not be able to log in at all
  • The user will be able to log in after the computer is activated.
  • The user will be able to log in without activating the computer
  • The user will be able to log in after answering a security question.

Question 31

Question
A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers
Answer
  • Sales quota
  • Account rating
  • Forecast category
  • Probability

Question 32

Question
Sales management at universal container needs to display the information listed below in each account record. Amount of all closed won opportunities Amount of all open opportunities Which feature should a system administrator use to meet this requirement?
Answer
  • Roll-up summary fields
  • Calculated columns in the related list
  • Cross object formula fields
  • Workflow rules with field updates

Question 33

Question
A user at Universal container reports an error message when attempting to log in. the administrator checks the user’s login history, but there is no record of the attempted login. What could be the cause of this issue?
Answer
  • The user is attempting to login with the wrong password
  • The user is attempting to login outside of the profile IP login range
  • The user is attempting to login outside of the profile login hours
  • The user is attempting to login with the wrong username

Question 34

Question
What permission is set in a user profile? Choose 3 answers
Answer
  • Object permissions
  • Active
  • Run Reports
  • Mass Email
  • Marketing User

Question 35

Question
What is the purpose of the AppExchange? Choose 2 answers
Answer
  • Customers can share and install apps published by salesforce partners
  • Support users can install the Service Cloud console custom app.
  • Partners can download accounts and contacts to collaborate on sales deals
  • Administrator can download and customize pre-built dashboards and reports

Question 36

Question
A universal container has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group. How should a system administrator meet this requirement? Choose 2 answers
Answer
  • Create two sales processes
  • Create two permission sets
  • Create two record types
  • Create two page layouts

Question 37

Question
What must an administrator do when creating a record type?
Answer
  • Set the field level security for the record type
  • Create a new page layout for the record type
  • Assign the record type to the appropriate profiles
  • Add the record type to the required user records

Question 38

Question
The administrator at universal containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?
Answer
  • Lookup filter
  • Formula
  • Hierarchical relationship
  • Lookup relationship

Question 39

Question
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user’s profile has the “Create” profile permission for campaigns. How should a system administrator grant the correct access to the user?
Answer
  • Create a campaign sharing rule to grant access to the user
  • Grant the user delegated administration rights to campaigns
  • Assign the user to the standard marketing user profile
  • Select the marketing user checkbox on the user record

Question 40

Question
What is affected by changing the default locale setting for an organization?
Answer
  • Language
  • Date fields
  • Currency
  • Time zone

Question 41

Question
Universal container wants to automatically backup all Salesforce data on a monthly basis. which tool can a system administrator use to meet this requirement?
Answer
  • Data export service
  • Analytic snapshot
  • Import Wizard
  • Schedule report

Question 42

Question
When can a validation rule be used to prevent invalid data? Choose 3 answers
Answer
  • When records are deleted by a user
  • When record are imported
  • When record are edited by user
  • When records are submitted using web-to-lead
  • When records are updated by a workflow rule

Question 43

Question
Which feature allows a user to group campaigns within a specific marketing program or initiative?
Answer
  • Campaign hierarchy
  • Campaign lists
  • Campaign members
  • Campaign influence

Question 44

Question
What type of field allows users to input text, images and links?
Answer
  • Text area
  • Input area
  • Text area (Rich)
  • Text and image area

Question 45

Question
What is a method for adding content to Salesforce CRM Content? Choose 2 answers
Answer
  • Attachments
  • Chatter files
  • Libraries
  • Documents

Question 46

Question
The cloud scheduler has which capability? Choose 2 answers
Answer
  • The cloud scheduler allows user to view available meeting times on lead and contact calendars
  • Salesforce can automatically propose multiple meeting times based on salesforce user calendars
  • The cloud scheduler can be enabled at the user profile level
  • A custom logo can be added to the meeting request email sent to a contact or lead

Question 47

Question
Which dashboard component can display data from the summary rows of reports?
Answer
  • Gauge
  • Table
  • Chart
  • Metric

Question 48

Question
The marketing team at universal containers uses a web-to-lead from to capture leads from its website and a lead assignment rule assigns the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they are not meet the assignment criteria?
Answer
  • Specify a default lead owner
  • Specify a default lead creator
  • Create an escalation rule to route unassigned leads
  • Create a validation rule to route unassigned leads

Question 49

Question
Which Setting can a system administrator enable in the user interface? Choose 2 answers.
Answer
  • Customisable recent tags
  • Chatter messenger for specific users
  • Printable list views
  • Related list hover links

Question 50

Question
The sales team at universal container wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this goal? Choose 2 answers
Answer
  • Add customers to private chatter groups
  • Use chatter files to share presentations
  • Add customers to libraries
  • Create opportunity teams for customers

Question 51

Question
Criteria-based sharing rules can be created for which objects? Choose 3 answers
Answer
  • Contacts
  • Accounts
  • Opportunities
  • Campaign Members
  • Users

Question 52

Question
A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?
Answer
  • Create the workflow rule on opportunity object
  • Create an escalation rules based on the opportunity amount
  • Create an auto-response rule based on the opportunity amount
  • Create a validation rule that evaluates the account rating

Question 53

Question
What does a custom report type determine? Choose 2 answers
Answer
  • The report format of the resulting report.
  • The field that can be used as columns when building a report.
  • The custom summary formulas displayed in a resulting report
  • The objects that are available when building a report

Question 54

Question
What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
Answer
  • Read-only
  • Default off
  • Tab hidden
  • Default on

Question 55

Question
Universal container wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should a system administrator meet this requirement? Choose 2 answers
Answer
  • Add the account related list to the survey page layout.
  • Create a lookup relationship field on the account object
  • Create a lookup relationship field on the survey object
  • Add the survey related list to the account page layout

Question 56

Question
Which statement is true regarding an approval process? Choose 2 answers
Answer
  • An approval action defines the result of record approval or rejection
  • A delegated approver can reassign approval requests
  • The approval history related list can be used to track the process
  • A assignment rule defines the approver for each process step

Question 57

Question
Universal container has a private sharing model in which region sales manager are only allow to view opportunities in their own regions. For reporting purposes, they additionally needs read-only access to opportunities in other regions. What permission can a system administrator enable to meet this requirement in the regional sales managers’ customer profile?
Answer
  • “visible” for the sales app
  • “view all” for opportunities
  • “view all data”
  • “Read” for opportunities

Question 58

Question
Universal container set the organization-wide-setting for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system administrator give the sales operations team read/write access to all escalated cases?
Answer
  • Create a criteria based sharing rule
  • Create an ownership based sharing rule
  • Create a case assignment rule
  • Create a case escalation rule

Question 59

Question
What is a capability of salesforce knowledge? Choose 2 answers
Answer
  • Knowledge allows an organization to share articles with partner portal users
  • Knowledge only allows a single article type across all data categories
  • Knowledge automatically creates a solution for each new articles
  • Knowledge uses data categories and roles to make articles visible to the specific users

Question 60

Question
What should a system administrator consider when setting up mobile Lite? Choose 2 answers
Answer
  • It must be enabled for the entire organization
  • It allows access to most custom objects in the organization
  • Only recently viewed records are synchronized
  • It allows access to all standard objects in the organization.
  • Create a list view for opportunities and update using inline editing.
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