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CH10 - Intercultural Conflict

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Quiz on CH10 - Intercultural Conflict, created by Justin Banks on 20/08/2014.
Justin Banks
Quiz by Justin Banks, updated more than 1 year ago
Justin Banks
Created by Justin Banks over 10 years ago
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Resource summary

Question 1

Question
Face refers to a person's sense of favorable self-worth or self-image experienced during communicative situations.
Answer
  • True
  • False

Question 2

Question
Individualists become frustrated during conflict when their counterparts are unwilling to address the conflict openly and honestly.
Answer
  • True
  • False

Question 3

Question
To the collectivist, conflict is closely related to the goals or outcomes. Conflict is “end” oriented, in that the collectivist seeks to achieve something.
Answer
  • True
  • False

Question 4

Question
The person who tries to balance both self-face and other-face needs takes on an accommodating style. This person would probably use a “give-and-take” approach and might propose some middle ground for resolving the conflict.
Answer
  • True
  • False

Question 5

Question
Facework refers to the communicative strategies employed to manage one's own face or to support or challenge another's face. Facework can be employed to initiate, manage, or terminate conflict.
Answer
  • True
  • False

Question 6

Question
Research has shown that collectivists tend to prefer facework behaviors that defend the self-face or confront the other.
Answer
  • True
  • False

Question 7

Question
In Kim's Model of Intercultural Conflict, the macro or societal level of intercultural conflict includes factors that probably are out of the control of the interactants.
Answer
  • True
  • False

Question 8

Question
Most intercultural conflict involves a certain degree of ethnocentric perceptions and judgments.
Answer
  • True
  • False

Question 9

Question
Collectivists tend to prefer other-face strategies such as avoiding the conflict, seeking a third party, or giving in to the other.
Answer
  • True
  • False

Question 10

Question
In low-context cultures, such as the United States, individuals are more likely to separate the conflict issue from the persons involved.
Answer
  • True
  • False

Question 11

Question
Which of the following is not a part of the micro level of Kim's Model of Intercultural Conflict?
Answer
  • Cognitive simplicity/rigidity
  • In-group bias
  • Insecurity/frustration
  • Dialectal differences

Question 12

Question
The intermediary level of Kim's Model of Intercultural Conflict refers to:
Answer
  • Defined outside cultural mediators
  • The actual location and context of the conflict
  • The status of the interactants involved
  • None of the above

Question 13

Question
Which of the following best defines facework?
Answer
  • The communicative strategies employed to manage one's own face or to support or challenge another's face
  • The communicative strategies employed to attack an opponent's dominant communication style
  • The communicative strategies employed to attack an opponent's integrating style
  • The communicative strategies employed to define one's face

Question 14

Question
One's conflict interaction style is based on two communication dimensions, including:
Answer
  • Integrating and accommodating
  • Avoiding and dominating
  • Self-face need and other-face need
  • Mutual face-need and interface-need

Question 15

Question
During intercultural conflict, in general, individualists tend to use more ________ styles
Answer
  • dominating
  • integrative
  • avoiding
  • obliging

Question 16

Question
During intercultural conflict, in general, collectivists tend to use more ___________ styles than individualists.
Answer
  • integrating
  • dominating
  • acommodating
  • confrontational

Question 17

Question
A dominating communication conflict style is associated with a:
Answer
  • High self-face concern and a low other self-concern
  • High self-face concern and a high other-face concern
  • Low self-face concern and a low other face
  • Low self-face concern and a high other-face concern

Question 18

Question
An avoiding communication conflict style is associated with a:
Answer
  • High self-face concern and a low other self-concern
  • High self-face concern and a high other-face concern
  • Low self-face concern and a low other face concern
  • Low self-face concern and a high other-face concern

Question 19

Question
An integrating communication conflict style is associated with a:
Answer
  • High self-face concern and a low other self-concern
  • High self-face concern and a high other-face concern
  • Low self-face concern and a low other face concern
  • Low self-face concern and a high other-face concern

Question 20

Question
An obliging communication conflict style is associated with a:
Answer
  • High self-face concern and a low other self-concern
  • High self-face concern and a high other-face concern
  • Low self-face concern and a low other face concern
  • Low self-face concern and a high other-face concern

Question 21

Question
Persons in low context cultures, in general, prefer:
Answer
  • Direct communication about the conflict
  • Indirect communication about the conflict
  • Self-face communication about the conflict
  • Other-face communication about the conflict

Question 22

Question
Persons in high context cultures, in general, prefer:
Answer
  • Direct communication about the conflict
  • Indirect communication about the conflict
  • Self-face communication about the conflict
  • Other-face communication about the conflict
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