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MTP - Endterm

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SDP11 Quiz on MTP - Endterm, created by Csse 1502 on 19/05/2018.
Csse 1502
Quiz by Csse 1502, updated more than 1 year ago
Csse 1502
Created by Csse 1502 over 6 years ago
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Resource summary

Question 1

Question
"Taking actions to address conflict before it escalates to a crisis" states for the following level of Mediation of Conflict
Answer
  • Self-Mediating
  • Preventive
  • Managerial
  • Professional

Question 2

Question
Conflict strategy "Flight" can be described as following
Answer
  • Win-Win
  • Win-Lose
  • In the middle between two others
  • Lose-Lose
  • Lose-Win

Question 3

Question
Conflict strategy "Flow" can be described as following
Answer
  • In the middle between two others
  • Lose-Lose
  • Win-Win
  • Lose-Win
  • Win-Lose

Question 4

Question
Resolving a conflict on the_________ level is: Less expensive Less time consuming and resource intense Generally less emotionally charged More likely to result in a solution that satisfies both sides
Answer
  • Rights
  • Power
  • Interests

Question 5

Question
What key human interaction does Conflict look like?
Answer
  • Self-Management
  • Leadership
  • Communication
  • Negotiation
  • Decision

Question 6

Question
Which of this desicion-making styles requires less information and focuses on one option?
Answer
  • Hierarchic
  • Decisive
  • None of the given
  • Flexible
  • Integrative

Question 7

Question
To which step does the Hypotesis relate (in OODA loop )?
Answer
  • Aggregate
  • Observe
  • Act
  • Decide
  • Operate

Question 8

Question
Unfolding circumstances - on which step should be done this action (OODA loop steps)?
Answer
  • Orient
  • Observe
  • Act
  • Aggregate
  • Decide

Question 9

Question
Which Leadership style is NOT used in VROOM-JETTON-JAGO-desicion model?
Answer
  • Consultative
  • Autocratic
  • None of the given
  • Transformational
  • Collaborative

Question 10

Question
What is the Vision (in Transformational leadership context)?
Answer
  • Team dynamics
  • Pertains to the ability to control others' behavior
  • Relationships that help individual to deal with stress more effectively
  • A realistic, convincing and attractive depiction of where you want to be in the future

Question 11

Question
Leadership is about dealing with
Answer
  • Approval provision
  • Complexity
  • Attention getting
  • Change
  • Situation analysis

Question 12

Question
What is NOT a focus point of Leadership?
Answer
  • Aligning People
  • Motivating People
  • Controlling and Problem Solving
  • Setting Direction

Question 13

Question
What does Emotional Intelligence mean?
Answer
  • Ability to manage person's own emotions and to read other people's
  • Ability of dealing better with negotiation
  • Ability to control other's behavior
  • Ability to motivate yourself

Question 14

Question
What is an example of Aspiration (in case if U want to buy a PC) ?
Answer
  • Alternative model of PC you can afford to buy
  • The preferred model of PC you are looking for
  • The highest price you agreed to pay
  • The lowest price you chase

Question 15

Question
What does BATNA stand for?
Answer
  • Best Aspiration To Negotiating an Alternative
  • Best Artificial To Negotiating an Agreement
  • Build Agreement To Negotiating an Alternative
  • Best Agreement To Negotiating an Alternative
  • Best Alternative To Negotiating an Agreement

Question 16

Question
What is an example of Reservation ( in case when U want to buy a PC) ?
Answer
  • The preferred model of PC you are looking forThe lowest price you chase
  • The preferred model of PC you are looking for
  • Alternative model of PC you can afford to buy
  • The highest price you agreed to pay

Question 17

Question
According to TKI we can define the following Accommodating Negotiation styles as:
Answer
  • Win-Lose
  • Win-Win
  • Lose-Lose
  • Lose-Win

Question 18

Question
In stress situation "Relator" inclines to:
Answer
  • Attention getting
  • Approval Seeking
  • Controlling
  • Perfectionism

Question 19

Question
"Interpersonal conflicts that are less complex .." states for the following level of Mediation of Conflict
Answer
  • Preventive
  • Self-Mediating
  • Professional
  • Managerial

Question 20

Question
What is Leadership Pipeline?
Answer
  • The survey structure for measuring the quality of leaders' desicions
  • Transition model for leaders success in organization
  • The method of development of self-confidence
  • Modern Leadership style
  • All of the given

Question 21

Question
Conflict comprises of the following stages:
Answer
  • Disfunction, Ignorance, Missing, Tension, Crucial;
  • Dissatisfaction, Avoidance, Ignorance, Tension, Crisis
  • Discomfort, Incident, Misunderstanding, Tension, Crisis;
  • Disfunction, Incident, Misunderstanding, Tension, Critics;
  • Dissatisfaction, Avoidance, Misspelling, Tension, Critics;

Question 22

Question
Conflict strategy "Fight" can be described as following
Answer
  • Win-Win
  • Lose-Lose
  • Lose-Win
  • In the middle between two others
  • Win-Lose

Question 23

Question
Which of this decision-making styles requires less information and focuses on multiple options?
Answer
  • Flexible
  • Hierarchic
  • Decisive
  • Integrative
  • None of the given

Question 24

Question
Which of this desicion-making styles requires more information and focuses on one option?
Answer
  • Flexible
  • Integrative
  • Decisive
  • None of the given
  • Hierarchic

Question 25

Question
The description: -Sets high standards and leads by example -Wants to do things better and faster corresponds to which Leadership style?
Answer
  • Coaching
  • Authoritative
  • Democratic
  • Affiliative
  • Coercive
  • Pacesetting

Question 26

Question
What is not a focus point of Management?
Answer
  • Organizing
  • Setting Direction
  • Planning
  • Staffing
  • Budgeting

Question 27

Question
How many stages or "passages" in Leadership Pipeline model?
Answer
  • 8
  • 5
  • 7
  • 6
  • 4

Question 28

Question
Management is about dealing with
Answer
  • Change
  • Attention getting,
  • Situation analysis,
  • Complexity,
  • Approval provision

Question 29

Question
According to TKI we can define the following Competitive Negotiation styles as:
Answer
  • Lose-Win,
  • Win-Lose,
  • Lose-Lose
  • Win-Win

Question 30

Question
What kind of influencing factors can be considered as a context in negotiation process?
Answer
  • Strategies, trust, emotions, rules
  • Strategies, priorities, emotions, rules
  • Principals vs. agents, trust, emotions, justice
  • Strategies, trust, emotions, justice
  • Principals vs. agents, priorities, feelings, justice

Question 31

Question
What is the Bargaining Power?
Answer
  • Ability to achieve good outcomes
  • Responsibility
  • Hard work
  • Creativity
  • Strong relationships

Question 32

Question
Imagine a case: "Person A selling a house". What would be his/her aspiration and reservation here?
Answer
  • Convert house into rental unit and Preferred or target price seller would like to receive
  • Preferred or target price seller would like to receive and Lowest price seller will accept
  • Preferred or target price seller would like to receive and Convert house into rental unit
  • Take house off the market and Convert house into rental unit
  • Look for another potential buyer and Take house off the market

Question 33

Question
What is an example of BATNA if you are buying the PC?
Answer
  • The lowest price you chase,
  • The highest price you agreed to pay,
  • The best model of PC you can buy at your budget
  • The preferred model of PC you are looking for,
  • Alternative model of PC you can afford to buy,

Question 34

Question
In stress situation "Socializer" inclines to:
Answer
  • Approval Seeking
  • Attention getting,
  • Controlling,
  • Perfectionism,

Question 35

Question
This ego-state is part of our psyche, our personality, which expresses the image of our true self, the potential of the individual, its balance, integrity and vitality, immediate self-expression, the ability to find a way out of any situation, acceptance and openness to the world.
Answer
  • Doctor Strange
  • Adult,
  • Child,
  • Parent,
  • Student,

Question 36

Question
In stress situation "Thinker" inclines to:
Answer
  • Attention getting
  • Controlling
  • Approval Seeking
  • Perfectionism

Question 37

Question
What kinds of ego-states differentiate the Transactional Analysis?
Answer
  • Adult and Child,
  • Child, Teenager, Adult,
  • Parent and Partner,
  • Partner, Adult and Child,
  • Child, Parent, Adult,

Question 38

Question
In Johari window, what is about the 2 window (top right)
Answer
  • Unknown Area, Unknown by others and unknown by self
  • Open Area, Known by others and self,
  • Hidden Area, Unknown by others and known by self,
  • Blind Area, Known by others and unknown by self,

Question 39

Question
"Committing to retention" is one the ways to increase:
Answer
  • Social Capital,
  • Relationship Management,
  • Stock rates,
  • Negotiation Skills,
  • Conflict resolution skills

Question 40

Question
Which of this desicion-making styles requires more information and focuses on multiple options?
Answer
  • Flexible,
  • Integrative,
  • Decisive,
  • Hierarchic,
  • None of the given

Question 41

Question
According to TKI we can define the following Collaborative Negotiation styles as:
Answer
  • Lose-Win,
  • Lose-Lose,
  • Win-Lose,
  • Win-Win,

Question 42

Question
In stress situation "Director" inclines to:
Answer
  • Attention getting,
  • Perfectionism,
  • Controlling,
  • Approval Seeking,

Question 43

Question
Conflict strategy "Compromise" can be described as following
Answer
  • In the middle between two others
  • Win-Lose,
  • Win-Win,
  • Lose-Lose,
  • Lose-Win,

Question 44

Question
Resolving a conflict on the_________ level is: Less expensive Less time consuming and resource intense Generally less emotionally charged More likely to result in a solution that satisfies both sides
Answer
  • Power,
  • Rights,
  • Interests,

Question 45

Question
What does OODA loop stand for?
Answer
  • Operate, Orient, Do, Analyze,
  • Observe, Orient, Discard, Attend
  • Observe, Orient, Decide, Act
  • Observe, Operate, Do, Aggregate
  • None of the given

Question 46

Question
Given description of the way a person makes the desicion as - Intellectual - Analytical - Focused - Expect others to contribute to decisions - Decisions are final To which desicion-making style can it be related?
Answer
  • Flexible,
  • Integrative
  • Decisive,
  • Hierarchic

Question 47

Question
According to TKI we can define the following Avoiding Negotiation styles as:
Answer
  • Lose-Lose,
  • Win-Lose,
  • Lose-Win,
  • Win-Win,

Question 48

Question
Given description of the way a person makes the desicion as Social and responsive -Decides quickly -Can change direction of decision To which desicion-making style can it be related
Answer
  • Integrative,
  • Decisive,
  • Hierarchic,
  • Flexible,

Question 49

Question
The description: -Sets high standards and leads by example -Wants to do things better and faster corresponds to which Leadership style?
Answer
  • Authoritative,
  • Coaching
  • Affiliative,
  • Coercive,
  • Pacesetting,
  • Democratic,

Question 50

Question
Social Capital equals
Answer
  • The effective relationships with main stakeholders,
  • The relationships that make organizations work effectively,
  • The effective relationships with key shareholders,
  • The beneficial relationships with society in order to escape environment issues,

Question 51

Question
Given description as - Creates an inspiring vision of the future; - Motivates and inspires people to engage with that vision; - Manages delivery of the vision; - Coaches and builds a team. To which Leadership style is this more suitable?
Answer
  • Servant Leadership,
  • Visionary Leadership,
  • Transformational leadership,
  • Action centeerd Leadership
  • Blue Ocean Leadership,

Question 52

Question
What are negotiation outcomes we have discussed on lectures?
Answer
  • Traditional costs, Satisfaction with outcomes, Effect on the budget, Recurrence of disputes and Procedural justice
  • Transaction costs, Satisfaction with outcomes, Recurrence of disputes and Procedural justice
  • Transparency costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes
  • Transaction costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes and Procedural justice
  • Transaction costs, Satisfaction with income, Effect on the budget, Recurrence of disputes and Procedural justice

Question 53

Question
What is not an example of Stakeholder?
Answer
  • Internal Customer,
  • Approving Manager,
  • Third-party supplier
  • Project Manager,
  • External Customer,

Question 54

Question
What is Intuitive Decision Making?
Answer
  • Translation of experience into action
  • Use of SWOT tool in decision making
  • Use of Pareto Analysis tool in decision making
  • Use of T-charts tool in decision making

Question 55

Question
Professional level of Conflict resolution requires_____ skills
Answer
  • Automatic
  • Formal
  • Informal

Question 56

Question
What is Interests in the concept of Interests, Rights and Power?
Answer
  • Pertains to the ability to control other’s behavior.
  • Represent the desires, needs, and fears of the involved parties
  • Deals with standards of fairness.
  • all of the given

Question 57

Question
Decision-Making Techniques, please select all that appropriate SMART
Answer
  • True
  • False

Question 58

Question
Decision-Making Techniques, please select all that appropriate Cost/Benefit Analysis
Answer
  • True
  • False

Question 59

Question
Decision-Making Techniques, please select all that appropriate T-charts
Answer
  • True
  • False

Question 60

Question
Decision-Making Techniques, please select all that appropriate Pareto Analysis
Answer
  • True
  • False

Question 61

Question
Decision-Making Techniques, please select all that appropriate Pairwise Comparison
Answer
  • True
  • False

Question 62

Question
What styles correspond to Group Decision Making?
Answer
  • No decision, Partial decision, Minority rule, Majority rule, Comparison
  • Temporal decision, Self-appointed, Minority rule, Majority rule, Comparison
  • No decision, Partial decision, Minority rule, Majority rule, Consensus
  • Temporal decision, Partial decision, Minority rule, Majority rule, Comparison

Question 63

Question
“At this stage the involved parties can often be hostile towards one another. Interactions, when they take place, are very negative”. To which step of conflict escalation does this sentence refer?
Answer
  • Crisis
  • Discomfort
  • Tension
  • Incidents
  • Misunderstandings

Question 64

Question
Internal, External, Helpful, Harmful are the factors of the following Decision Making Technique
Answer
  • Pareto Analysis
  • T-charts
  • SWOT
  • Pairwise comparison
  • Cost/Benefit Analysis

Question 65

Question
What is Fight-or-Flight?
Answer
  • Style of dealing with stress
  • Communication style
  • A game
  • Personality type
  • Physiological response to perceived threat

Question 66

Question
Preventive level of Conflict resolution requires_____ skills
Answer
  • informal
  • automatic
  • formal

Question 67

Question
80/20 Rule is used in the following Decision-making Technique
Answer
  • T-charts
  • Cost/Benefit Analysis
  • Pairwise Comparison
  • Pareto Analysis
  • SMART

Question 68

Question
What is Power in the concept of Interests, Rights and Power?
Answer
  • Pertains to the ability to control other’s behavior.
  • Represent the desires, needs, and fears of the involved parties.
  • Deals with standards of fairness.
  • all of the given

Question 69

Question
What is Rights in the concept of Interests, Rights and Power?
Answer
  • Pertains to the ability to control other’s behavior.
  • Represent the desires, needs, and fears of the involved parties.
  • Deals with standards of fairness.
  • all of the given
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