Question 1
Question
Myers-Briggs Type Inventory (MBTI test) is based on the following Basic Personality Areas
Answer
-
External or Internal;
Senses or Intuition;
Smart or Feeling;
Judging or Perceiving;
-
External or Internal;
Sensing or Intuition;
Thinking or Feeling;
Judging or Perceiving;
-
Dominant;
Steadiness; Influence;
Compliant;
-
Director;
Socializer;
Relater;
Analyzer;
-
Extroverted or Introverted;
Sensing or Intuitive;
Thinking or Feeling;
Judging or Perceiving;
Question 2
Question
Which of the given is not a type of Non Verbal Communication (NVC) ?
Question 3
Question
The words "Submissive, Timid, Quiet, Reluctant to speak, Reactive" correspond to the following style of communication:
Answer
-
Assertive
-
Passive
-
Aggressive
-
Passive Aggressive
Question 4
Question
What are three methods of motivation others (which are more likely to work on long period of time)
Answer
-
Fear, Negative Reinforcement, Personal Control
-
Carrots, Sticks and Money
-
Fear, Positive Reinforcement, Personal Growth
-
Candies, Stick, Money
-
Courage, Positive Reinforcement, Personal Development
Question 5
Question
Smallest size capable of performing task effectively. Is this sentence true or false?
Question 6
Question
Centralized organizations;
More complex hierarchies;
Large gaps in compensation, authority and respect - according to this characteristics we can conclude that this socity has
Answer
-
High PDI index
-
High IDV index
-
Middle PDI index
-
Low PDI index
-
Low MAS index
Question 7
Question
7%-38%-55% Principle means that
Answer
-
55% of the message is delivered through the speaker's tone
-
38% is delivered through the nonverbal communication
-
55% of the message comes from nonverbal communication
-
38% is delivered through the speaker’s tone,
-
7% is delivered through the nonverbal communication
Question 8
Question
Smallest size capable of performing task effectively. Is this sentence true or false?
Answer
-
Верно(True)
-
Неверно(False)
Question 9
Question
According to the following personality characteristics:
- Relationship-oriented
- “Big Picture” people
- Prefer a faster-paced atmosphere
- Gather information verbally
- Like to brainstorm and collaborate
- this person more likely to be a ...
Answer
-
Thinker
-
Relator
-
Director
-
Socializer
Question 10
Question
What does Haptic communication mean?
Answer
-
How mammals show emotion reliably in their faces
-
How people and other animals communicate via touching
-
How people use and perceive the physical space around them
-
How people use non verbal cues in their speach
-
How people percive information via colours
Question 11
Question
What is the most influencing factor in interaction process accoeding to first lecture?
Answer
-
Motivation
-
Culture
-
Communication style
-
Personality Type
-
Environment
Question 12
Question
Focuses on the degree the society embraces or does not embrace long-term devotion to traditional, forward-thinking values this description is true for _____ Hofstede’s Cultural Dimension
Question 13
Question
What are the levels of interaction size?
Answer
-
Local
Domestic
International
Worldwide
-
Face to face
Face to Group
Group to Face
Group to Group
-
One on one
Small team
Large team
Across teams
Organizational
-
Small
Big
Large
Huge
-
Local
Domestic
Regional
Corporational
Question 14
Question
According to the following personality characteristics:
- Driven, task-oriented and like to be in control
- Focus on change, growth and goals
- Appear confident
- Enjoy challenges and risks
- Good problem solvers and leaders, - this person more likely to be a ...
Answer
-
Relator
-
Socializer
-
Director
-
Thinker
Question 15
Question
Focuses on the level of tolerance for uncertainty and ambiguity within the society
- this description is true for _____ Hofstede’s Cultural Dimension
Question 16
Question
What are the steps of Decision Making (пусто) (пусто) (пусто) (пусто)
Question 17
Question
According to Maslow's Hierarchy of Needs we have need in family and acceptance within a group at level (from bottom to top) -
Question 18
Question
What are the tips for active listeting?
Answer
-
Show you are listening
-
Provide feedback
-
Lack of interest
-
Show you understand
-
Distracting delivery
-
Pay attention
Question 19
Question
- Do many things at once
- Are highly distractible and subject to interruptions
- Consider an objective to be achieved, if possible
- Are committed to people and human relationships - these characteristics are more tend to .... person
Question 20
Question
Most people are as good at listening as they are at talking?
Is this sentence False or True?
Question 21
Question
Focuses on the importance society puts on individual achievement
- this description is true for _____ Hofstede’s Cultural Dimension
Question 22
Question
Focuses on the importance a society places on masculine or feminine behavior - this description is true for _____ Hofstede’s Cultural Dimension
Question 23
Question
What are the essential conditions for successful team performance?
Выберите один ответ:
Answer
-
Productivity
Collaboration
Learning
Integration
-
Goal setting Organization
Collaboration
Integration
-
Organizational Context
Team Design
Team Culture
-
Productivity
Cohesion
Learning
Integration
-
Required skills and knowledge,
Proper motivation and effort,
Coordinating and communicating activities
Question 24
Question
What is Social Loafing?
Answer
-
People exert less effort in social activities
-
People exert more effort in social activities
-
People exert more effort in group than on own
-
People do not exert any efforts in social activities
-
People exert less effort in group than on own
Question 25
Question
What are the course assignments?
Answer
-
a. Reading, Writing, Speaking, Listening
-
b. Reading assignments, Role-plays, Case studies, Listening
-
c. Exercises, Role-plays, Video-Analysis, Case Studies
-
d. Exercises, Role-plays, Video-analysis, Essays
-
e. Case studies, Role-plays, Video analysis, Essays
Question 26
Question
The words "Expressive, Candid, Dialogue, Seeking to understand, Listens, Reasonable" correspond to the following style of communication:
Answer
-
Passive
-
Aggressive
-
Passive Aggressive
-
Assertive
Question 27
Question
According to the following personality characteristics:
- Analytic problem-solvers
- Focus on logic and content
- Detailed oriented
- Like process and structure
- Avoid risk, compensate by planning, - this person more likely to be a ...
Answer
-
Thinker
-
Socializer
-
Relator
-
Director
Question 28
Question
What are 5 dysfunctions of a team?
Answer
-
Trust, Conflict, Commitment, Accountability, Results
-
Trust, Conflict, Commitment, Accountability, Interests
-
Trust, Conflict, Negotiation, Accuracy, Results
-
Trust, Conflict, Negotiation, Accuracy, Interests
-
Trust, Conflict, Negotiation, Accountability, Results
Question 29
Question
Hofstede's Culture dimensions consist of the following:
Answer
-
PDI, IDV, MAS, UAI, LTO VI
-
PDI, IDV, MAS, UAI, LTO
-
PDI, IDV, MAS, USI, LTO
-
PDI, IDV, FEM, UAI, LTO
-
PDI, DIV, MAS, UAI, LTO
Question 30
Question
The following characterstics of team performance are more likely to testify about : Shared vision
Team functions independently
Focus on over-achieving goals
High degree of autonomy
Answer
-
Performing Phase
-
Storming Phase
-
Ubnorming Phase
-
Forming Phase
-
Norming Phase
Question 31
Question
When you provide a feedback, what rules you should follow?
Answer
-
Balance positive and negative; Be specific and nonjudgmental; Provide suggestions and guidance; Be timely
-
Balance positive and negative; Be specifiс and SMART; Provide open guidance; Time is not important
-
Balance positive and negative; Be specifiс; Provide true judgement; Time is not important
-
Balance positive and negative; Be specifiс and SMART; Provide open guidance; Be timely
-
Balance positive and negative; Be specifiс and SMART; Provide suggestions and guidance; Time is not important
Question 32
Question
High value placed on people's time and their need for privacy and freedom;
An enjoyment of challenges, and an expectation of individual rewards for hard work;
Respect for privacy - according to this characteristics we can conclude that this society has
Answer
-
High MAS index
-
High IDV index
-
Middle PDI index
-
High PDI index
-
Low IDV index
Question 33
Question
What are the goals of this course?
Answer
-
Improve skills in Communication, Conflict resolution, Leadership, Negotiations, Teamwork, Situation analysis and Decision making
-
111
Question 34
Question
College students listen to about 50% of what is said and remember 25% of the content after 2 days. Is this sentence True or False?
Answer
-
Верно(True)
-
Неверно(False)
Question 35
Question
MBTI personality style ESTJ is stated for:
Answer
-
a. Extraverted;
Sensing;
Trusting;
Judging;
-
b. Extroverted;
Smart;
Thinking;
Judging;
-
c. External;
Smart;
Thinking;
Judging;
-
d. Extroverted;
Sensing;
Thinking;
Judging;
-
e. External;
Senses;
Smart;
Judging;
Question 36
Question
What are the phases of Bruce Tuckman’s Phases of Group Development?
Answer
-
Forming, Starting, Nurturing, Performing.
-
Framing, Starting, Norming, Performing
-
Forming, Starting, Nurturing, Performing
-
Forming, Storming, Norming, Performing
-
Framing, Storming, Norming, Performing
Question 37
Question
What does Chronemics study ?
Question 38
Question
Body language is a form of non-verbal communication, consisting of :
Question 39
Question
Do one thing at a time
Concentrate on the job
Take time commitments seriously
Are committed to the job - these characteristics are more tend to .... person
Question 40
Question
How many Role-Plays the students will complete in this course?
Question 41
Question
According to Edward T. Hall how many levels of personal reaction exist?
Question 42
Question
How many Video-Analysis the students will complete in this course?
Question 43
Question
What are the components of Culture in accordance with Hofstede's onion model?
Answer
-
Values, Rituals, Heroes, Symbols
-
Environment, Context, Experience, Traditions
-
Science, Education, Art, Literature
-
Art, Literature, Music, Songs
-
Values, Behavior, Believes, Religion
Question 44
Question
The following characterstics of team performance are more likely to testify about :
High dependence on leader
Little agreement on goals
Unclear roles and responsibilities
Lack of process
Team members test boundaries
Answer
-
Performing Phase
-
Forming Phase
-
Norming Phase
-
Ubnorming Phase
-
Storming Phase
Question 45
Question
What kind of emotion are expressed on face of the woman?
Answer
-
Disgust
-
Interest
-
Contempt
-
Fear
-
Surprise
Question 46
Question
Platinum Rule theory is based on the following Basic Personality Areas
Answer
-
Extroverted or Introverted;
Sensing or Intuitive;
Thinking or Feeling;
Judging or Perceiving;
-
External or Internal;
Sensing or Intuition;
Thinking or Feeling;
Judging or Perceiving;
-
Director;
Socializer;
Relater;
Analyzer;
-
External or Internal;
Senses or Intuition;
Smart or Feeling;
Judging or Perceiving;
-
Dominant;
Steadiness; Influence;
Compliant;
Question 47
Question
What are three factors that mostly influence nonverbal communication?
Question 48
Question
Group size does influence human interactions. Is this sentence true or false?
Answer
-
Верно(True)
-
Неверно(False)
Question 49
Question
When you receive a feedback what areas you should pay your attention to?
Question 50
Question
Please, match the influencing factors:
Question 51
Question
Maslow’s Hierarchy of Needs comprised of the following:
Answer
-
Self-actualization, Estate, Belonging, Safety, Physiological
-
Self-actualization, Esteem, Belonging, Safety, Physiological
-
Self-management, Estate, Belonging, Society, Physiological
-
Self-actualization, Esteem, Belonging, Society, Physiological
-
Self-actualization, Esteem, Belonging, Safety, Psychological
Question 52
Question
What are three types of communication style?
Question 53
Question
What does Proxemics study?
Answer
-
How people percive information via colours
-
How people use non verbal cues in their speach
-
How mammals show emotion reliably in their faces
-
How people use and perceive the physical space around them
-
How people and other animals communicate via touching
Question 54
Question
What factors influence Motivation
Answer
-
Intrinsic; Extrinsic
-
Carrots and Sticks
-
Interests, Rights, Power
-
Rewards, Penalties, Consequences
-
Time frame, Resources, Costs
Question 55
Question
What are types of communication style?
Answer
-
Aggressive, Passive, Assertive
-
Decisive, Aggressive
-
Persuasive, Decisive
-
Persuasive, Decisive, Passive
Question 56
Question
The following characterstics of team performance are more likely to testify about : Difficulties with decision making
Team members compete for position
Some increase in clarity of purpose
Cliques and factions form
Answer
-
Performing Phase
-
Forming Phase
-
Norming Phase
-
Ubnorming Phase
-
Storming Phase
Question 57
Question
If we examine "gentlemanity" as an artificial culture, to which level of culture onion will Sir Don Quijote of La Mancha refer?
(Дон Кихот - центральный персонаж из произведения Мигеля де Сервантеса)
Question 58
Question
This face is expressing…
Answer
-
Embarrassment
-
Fear
-
Sadness
-
Surprise
Question 59
Question
"Determining whether the problem you are defining is a root cause" is related to the following step of Decision Making
Question 60
Question
"80/20 Rule" is used in the following Decision-Making Technique
Answer
-
Pair Comparison
-
Pareto Analysis
-
T-Charts
-
SWOT
-
Cost/Benefit Analysis
Question 61
Question
What is the key interaction for this course amoun human interaction examples?
Answer
-
Desicion making
-
Sales
-
Marketing
-
Eco area
-
Family creation
Question 62
Answer
-
Flirtatiousness
-
Interest
-
Happiness
-
Politeness
Question 63
Question
An integrated model of successful team performance comprised of the following:
Answer
-
Forming, Starting, Nurturing, Performing
-
Forming, Norming, Performing
-
Forming, Storming, Norming,
-
Calling, Carrying, Completion
-
Team Context, Essentional Conditions, Team Performance
Question 64
Question
The following characterstics of team performance are more likely to testify about Agreement and consensus formed
Clear roles and responsibilities
Large decisions made by group agreement
Smaller decisions delegated
Answer
-
Ubnorming Phase
-
Forming Phase
-
Norming Phase
-
Storming Phase
-
Performing Phase
Question 65
Question
Job Performance = Ability x __________
Answer
-
Connection
-
Money
-
Skills
-
Motivation
-
Fear
Question 66
Question
What’s the optimal group size?
Answer
-
18 - 22
-
4-7
-
12 - 21
-
15 - 20
-
7 - 15
Question 67
Question
Flatter organizations.
Supervisors and employees are considered almost as equals - according to this characteristics we can conclude that this society has
Answer
-
High PDI index
-
Low PDI index
-
Middle PDI index
-
Low IDV index
-
High MAS index
Question 68
Question
According to the following personality characteristics:
- Relationship-oriented
- Loyal, supportive and reliable
- Foster sincere, long-lasting relationships
- Work well in teams
- Prefer stability, - this person more likely to be a ...
Answer
-
Relator
-
Director
-
Thinker
-
Socializer
Question 69
Question
Which skill is more likely be considered as the one for an effective manager (in context of people management)?
Question 70
Question
Focuses on the degree of equality or inequality between people within society in the country
- this description is true for _____ Hofstede’s Cultural Dimension
Question 71
Question
"Participants asked to pull on rope The more people in the group, the more individual efforts decreased" - which team problem is described above
Answer
-
Lack of motivation
-
Lack of time
-
Performing Phase
-
Social Loafing
-
Lack of money
Question 72
Question
The words "Forceful, Bombastic, In Your face, Intimidating, Monopolizing" correspond to the following style of communication:
Answer
-
Aggressive
-
Passive Aggressive
-
Passive
-
Assertive
Question 73
Question
The Three C’s of Intrinsic Motivation:
Answer
-
Community, Collectivism, Cooperation
-
Context, Cost, Carrot
-
Cost, Control, Community
-
Collaboration, Content, Choice
-
Control, Cooperation, Colleagues
Question 74
Question
What kind of emotion are expressed on face of the woman?
Answer
-
Interest
-
Surprise
-
Disgust
-
Fear
-
Contempt
Question 75
Question
In managing Human interaction should we plan the interaction whenever we are not time limited?
Answer
-
No, it is not necessary - at work all staff are perfectly trained to act according with code.
-
Yes, of course. Human Interaction is more likely to contain unpredictable factors.
Question 76
Question
What is the least influencing factor in interaction process accoeding to first lecture?
Answer
-
Culture
-
Personality Type
-
Motivation
-
Communication style
-
Environment
Question 77
Question
RAPID (in desicion making) states for
Answer
-
Recommend
Agree
Perform
Input
Decide
-
Recommend
Agree
Perform
Influence
Decide
-
Recommend
Advise
Perform
Influence
Decide
-
Recommend
Argue
Perform
Influence
Decide
-
Recommend
Advise
Perform
Input
Decide
Question 78
Question
Many societal conventions;
People are expressive, and are allowed to show anger or emotions, if necessary;
A high energy society, if people feel that they are in control of their life instead of feeling overwhelmed by life's vagaries - this characteristics describes a society with ...
Answer
-
High PDI index
-
High UAI index
-
High MAS index
-
High IDV index
-
Middle PDI index
Question 79
Question
This face is expr
Answer
-
Sadness
-
Pain
-
Anger
-
Disgust
Question 80
Question
This face is expressing
Answer
-
Embarrassment
-
Sadness
-
Amusement
-
Shame
Question 81
Question
This face is expressing
Answer
-
Pride
-
Contempt
-
Excitement
-
Anger
Question 82
Question
This face is expressing
Answer
-
Fear
-
Interest
-
Surprise
-
Compassion
Question 83
Question
This face is expressing
Answer
-
Sadness
-
Shame
-
Disgust
-
Contempt
Question 84
Question
This face is expressing
Answer
-
Anger
-
Pain
-
Disgust
-
Sadness
Question 85
Question
This face is expressing
Answer
-
Desire
-
Embarrassment
-
Flirtatiousness
-
Love
Question 86
Question 87
Answer
-
Compassion
-
Sadness
-
Interest
-
Anger
Question 88
Answer
-
Amusement
-
Desire
-
Surprise
-
Excitement
Question 89
Answer
-
Surprise
-
Interest
-
Desire
-
Happiness
Question 90
Answer
-
Sadness
-
Shame
-
Disgust
-
Compassion
Question 91
Answer
-
desire
-
Disgust
-
Love
-
Contempt
Question 92
Answer
-
shame
-
Pride
-
Sadness
-
Embarrassment
Question 93
Answer
-
Politeness
-
Happiness
-
Desire
-
Compassion
Question 94
Answer
-
Embarrassment
-
Shame
-
Sadness
-
Love
Question 95
Answer
-
Guilt
-
Sadness
-
Pain
-
Disgust
Question 96
Answer
-
Satisfaction
-
Love
-
Flirtatiousness
-
Compassion